On June 28th, 2023 I went to Zara, located at cherry creek mall at 5:10 to make two returns NO. Xxxxx (2 items on sale) and NO. Xxxx (2 items full price). The first cashier said I needed to do the line for returns and exchanges and lost 20 minutes waiting on line (that woman most likely didn't know how to do it). After another 20 minutes waiting, she gets replaced by the most competent employee ( ginger hair man) who helped the most inefficient cashier I had seen in any store in the US and started to do returns because this Hispanic woman, that barely spoke and understood any English barely could handle exchange and returns. I explained not once but multiple times that I needed to return two purchases made online. 2 items full price and another 2 items on sale. She took the order number only, for the half priced,(not the e-receipt) and swore she made a return, took the two clothes and added the chip. After that she tried doing the second return for the full price items, of course she got confused and had to call her supervisor who asked me for the e-receipt and made the return for the 2 full priced items. I told the supervisor this cashier DID NOT asked for the e-receipt for the half priced items and he asked the cashier, not me if she did the return and she said yes. I told him she didn't used the e-receipt and both confirmed the return was made. Then this overpaid store manager left me dealing with this cashier that had no clue what she was doing. When she said she did everything, I asked her for the return confirmation receipt and with her broken English said that I should have a confirmation over email (I saw the other employee give another person a return receipt) When I checked my email, oh surprise, she DID NOT made the return on the half priced items., so she had to remove the chip from the clothes and use the e-receipt to make the return.... Sure! That sounds that this employee pretends to be a royal imbecile that barely speaks English and is stealing not only from your customers but your store. You can even confirm that the first return should had been for the two half priced but was done last. If I hadn't asked for that confirmation I would have walked out the store without proof of my return, and end up dealing with something worse, arguing that i needed my refund but no clothes to return because of this thief. I went to Denver, from Colorado Springs, to make this return, but I'll never go back again. Don't want to deal with thieves and low class customer service. Both the store manager, and that cashier should be fired and replaced by the ginger hair man as store manager. read more

Worst Zara ever, always such long lines with a bunch of registers open, so many employees working, but none at the register. Employees are all super rude too and work with zero pep in their step read more

Love the clothes but this place really needs a new manager and new employees. The amount of business you lose because people don't want to wait in lines for one slow ass cashier is insane. read more

Horrible experience. I arrived right when they opened on a Saturday and the store looked like they had been open all day - things were hung in the wrong places. We grabbed a tonnn of different jeans to try on and the dressing rooms "never open until noon." Hmm....okay. The lady at the front told me that "most people just buy it all and go try it on in the bathroom down that way and return what doesn't work." ??? I don't know who in the world would spend hundreds and hundreds of dollars to go try things on in a public restroom, but definitely not me. Extremely unhelpful. Would not recommend. read more

Came in to look around and try some clothes on. Went into the dressing room, didn't like anything I had, so I left my clothes hung up very nicely in the dressing room. As I exited the dressing room, I was chased by an employee into the store, yelling, asking if those were all my clothes in my dressing room. I stated "yes, but I didn't want to purchase any " and probably a looked a little confused. She snottily replied "for future reference, please leave your clothes on the table if you are done" and walked away. I was a little embarrassed as she had yelled this at me in the public store. I will gladly leave my clothes wherever preferred by staff, but no one instructed me upon my entrance into the dressing room that they requested clothes be left on the table and no one even greeted me or assisted me. Totally rude and unprofessional. read more

Absolutely love the clothes and have always enjoyed visiting Zara in other States... however the store in Cherry Creek Denver has the most ridiculously snobby associates.. never do they say hello.. or ask if you need help... they don't even bother to greet you when you're checking out... it's a horrible experience... management should start over with hiring seriously... this post is coming after 4 visits to this store with the exact same experience... very sad ... come on Zara you are way better than this .... read more

Worst Zara I've been to. Horrendous customer service. To my luck that day the fitting rooms were open, of course no employee around to help. After a while of waiting, I proceeded to help myself to a fitting room after I saw another customer just going in and doing the same. I went in to a fitting room that apparently was closed. An employee approached my fitting room after I guess she notice I was in there. She rudely asked me to get out and asked if I hadn't seen the closed Sign. I told her I was going because I was still changing and she kept waiting for me outside the fitting room to make sure I get out. She then offered me to go into another fitting room which had no lighting. I can't seem to understand if I was already changing in there why wouldn't she just let me finish and make sure no one would go in there after me. There was nothing wrong with that fitting room I just think they didn't want to have to clean another room. I asked for the manager and it happened to be her. Uugh... And let's not start with returning services and long lines to purchase. read more

Get your SHIT‼‼‼‼‼ together manager ! Making people wait in line like it's a " free soup line" .. Really ‼‼ Mismanaged- shameful , 12 people in line - and you are A-OK with zero customer service! Hope corporate gets hands on this review! read more

Not a single register was open upstairs. Kids clothes is upstairs. I had a stroller. They instructed me to go downstairs because there weren't any available employees who could check me out upstairs. Inconvenient. I left. read more

Absolute worst experience at a Zara ever. I had a handful of clothes to try on, it was not even 7:30pm, and I was told that the dressing rooms were closed bc they were short staffed; However, there were multiple employees roaming around, in the dressing rooms, putting clothes away, etc. I would have been more than happy to put the clothes I didn't purchase away after trying them on but that wasn't an option. I work in customer service, have worked in the field for many years, and would NEVER treat a customer so poorly, so this was appalling. I was planning to buy many items but left with nothing. Would not go to the Zara again and am truly disgusted. read more

Absolutely ridiculous customer service in this store. About 50 people in line to pay and only 2 cashiers. Manager immediately got aggressive when addressed. The absolute worst managed Zara store I have been to. read more

They open late and close early despite the mall website stating 10-9! They will close at 6 and open at 12! What the hell is going on at this location? There are also registers on both floors but they only open the lower level and the line is out the door. Terrible customer service from their rude employees. You can't try anything on which is also why people are in line to return things at all hours of the day. This is the worst Zara. Corporate needs to investigate this location. read more

Very long line always, they are only operating the downstairs registers when there are several more upstairs that could be used. Dressing rooms closed. And Zara Corp can't be reached via email because they don't have an email address. Very inefficient way to run a business. Business success 101: customer service satisfaction, Zara read more

My daughter received a pair of boots for her birthday that were one size too small. The store did not have the size I needed; I tried to exchange them for a different shoe of the same value and I was told I could NOT without the receipt. I'm stuck with a pair of brand new shoes my daughter will never wear :( read more

Horrible customer service. Tried to return a sweater, which I hadn't worn for more than 10 minutes, with a manufacturer hole in the inseam sleeve. I had the original credit card, the receipt and it was within the returnable time frame. They said they are not able to refund or exchange at all because I had already cut out the itchy side tag. No where is this policy posted, nor is it on the receipt. read more

THE LINE horrible and they have 4 check out sections. New Store manager them please. Something needs to be done read more

I really like this addition to CC. Do I wish they had bigger sizes? Yes, especially in summer, where everything seems to be a size 8 and under. Mediums and larges disappear the second they are stocked. But I came to comment that Halla is a wonderful representation of this business. Always polite, kind, informative, helpful -- retail, customer-facing is not for the faint of heart, she excels. read more

Customer service is dismal. The lines are always so long. Dressing rooms are still closed

The customer service here is awful! I tried to go into the store at 5:30 (I rushed over from work and they close at 6) and was denied entry because the store was "starting to close" 30 minutes before it was supposed to! I have rarely had a decent experience here but there's always something closed or bad customer experience of some kind. I know covid is a thing and we're all trying our best, but I'm not seeing any effort at all from this location! I love the clothing, but if I could give this location 0 stars I would. read more

The customer service at cherry creek mall in Denver, Colorado is unacceptable. They returned my item without my consent, after I explained I wanted a different size.This is fraudulent activity and unethical! Management lacks integrity and knowledge. Their lack of empathy for customers during the holiday season is disgusting and disturbing to the point, I NEVER INTEND ON SHOPPING HERE EVER AGAIN. I INTEND TO COMMUNICATE WITH EACH AND INDIVIDUAL that Zara is a racist establishment that tried to insult my intelligence. I'm disappointed that store associates are poorly trained in customer remediation! #BOYCOTTZARA read more

Worst experience every single time I come here. The line is always out the door, buying and returning take FOREVER. I don't get why they don't hire more workers. This store is horribly managed. Don't waste your time!!! It's the worst. read more

This location is always extremely busy whether you go on a Saturday or on a Tuesday. Long lines almost out the store. The selection online is better and the sizing is limited in-store because you won't be able to find anything amidst the disorganization. The workers have been kind considering how busy the store is, and they're pretty fast with check out (but if you have returns plan to be standing there for a while). The store is huge but a lot of it is floor space. For this being the only Zara close to me it's pretty okay. read more

Blatant disregard for customers time. Plenty of employees and only two registers open. Half of the fitting rooms are also closed.

usually I go to Zara for some of my kids clothes but I decided to take a look at the dresses for nye. its a busy time of the year but every single employee in that place was miserable and rude. so much that 2 cashiers were talking bad about a lady that was in a wrong line and she asked a question. I had to say something to them about how rude they are and not to be surprised if they piss off the right one. it's not the peoples fault you chose to work there. went over to Victoria's Secret and it was chaotic in there but not once did I experience any of the employees being rude. aside from the quality and the cheapest zippers used at Zara I didn't think anything could be worst than their customer service. such a miserable and rude vibe. do better. read more

Was ignored TWICE when trying to return something I was overcharged by $125

Customer service in store at Cherry Creek is awful. I love Zara but the staff here was so rude & uncomfortable.

Shameful and unfair return and exchange policies. I couldn't return or exchange my items without a receipt they never gave me!

Line was out the door, was returning a item and the service absolutely sucked. First off all registers weren't cash and I had a cash return, so I had to wait an additional time then the girl taking care of my purchase didn't know what she was doing just kept looking around aimlessly read more

I have a disability and tried to go into the larger dressing room with hand rails. An older, white female attendant in the dressing room stepped in front of me, shook her finger in my face, and on beat with her waving finger said, "NUH UH UH! Not for you!" Then I saw her happily greet and let two middle aged women into the bigger room together, no questions asked. Shouldn't matter if I'm young. Disgusting behavior. Also, small sizes are rarely in stock, and when they are in stock, they have a ton of stains... Makeup, dirt, pens, etc. I don't know why they're even on the racks still. read more

terrible service, terrible attitude from both the managers and rest of staff. The manager was so rude, you work at a clothing store at the mall there's no need to have an attitude towards your costumers. Judging from the other reviews she's constantly like this, the clothes is cute but goodluck dealing with the staff! read more

Worst experience I've ever had. I have shopped at Zara for many years and think i am finally done. Worst customer service I've ever experienced. Asked about a pair of boots in my size, waited for fifteen minutes before asking again and he then finally said he didn't know, asked someone else, and they said they didn't have them, even though his system said they had them in the back. If you're going to shop zara shop online, or in another city. The zara at cherry creek has made me never want to shop there again. read more

The dressing rooms remain closed for no good reason. This then leads to huge lines for checkout because everyone is returning clothes they couldn't try on in the store. Zara, get it together and open the dressing rooms. read more

The damn lines!!!! It takes an hour to get to a register. I don't want to shop here anymore!!! The most horrible service!!!

I don't understand how people can be so pathetic that they would wait on the horrible the ridiculous line always at Zara. I don't know if it's bad employees, crappy check out machines, etc. Something is wrong. read more

Lupe the "store manager" has sold an item that was damaged and had makeup and or some type of tanner on a white blazer I had purchased, I got the item home (same day as purchasing) realized how dirty the item was. She denied returning it that was damaged and paid for at full price. I am only writing this review because she was awful. Not professional or kind. Zara is a great store but makes you not want to purchase with them with such POOR customer service. They should really look into who they bring on the floor. That is all. read more

Horrible customer service. The blonde haired manager was very rude and disrespectful towards me. They had a long line of people waiting in line on 1/3/20 at 6:57 p.m. with one register open and I asked if they could open more registers and she told me they are short staffed and what do I expect her to do. I told her I see two other employees putting clothes away so why can't they jump on the register. She walks off and says deal with it. I said I should not have to just deal with it as a paying customer. Unbelievable read more

Yeah this store is a total dumpster fire. I love Zara and most of them are great but this store in particular is a total loss. The customer service is virtually non-existent and the ones that are walking around are so incompetent. I bought a pair of boots and accidentally grabbed one boot a size 36 and and one a size 39- lol but the sales associate didn't notice? That's chill. But then I come to return the one boot at like 8 PM when the mall is dead there's a 7 person line and 3-4 sales associates up front but only one person is checking out? Um. Ok. Then they tell us that we can go up to the men's section to check out/get through faster so we go up there and there are virtually 3 'register closed' signs up. Bruh, get it together this isn't rocket science. read more

I don't think I've ever waited fewer than 40 minutes in line to return or check out. The employees also just don't really care

Was one on favorite shop but not anymore, bought few shirt and the total was $40 and when I paid everything and I checked my recipe it shows $50. I went to the guy and asked him why it's $50? He told me it's in €"Euro " so I paid something for €15 and they charged me $25 is Zara a money exchange company?? read more

Love shopping Zara for kids clothes and was so excited for the Denver store to open so I could start shopping for myself, but as so many other reviewers have shared, the associates here are terribly unfriendly. The one older female associate in the kids section was great; every other associate I encountered seemed annoyed by my mere presence. Not one person asked if I needed help, and this was a weekday morning when there was hardly anyone else shopping. I definitely didn't feel welcome and don't feel encouraged to return. read more