I love Zara but I always dread going into this location. I used to work in retail and it's extremely frustrating when employees do not care about customer service! It's really not hard to be nice to people, especially when you're being paid to do so. The customer service at this location is horrible and the store is always a disorganized mess. The only reason I am giving it two stars is because I love Zara so much that I will probably continue to return and deal with these unhelpful employees. read more

do not ever shop here! horrible customer service and strict return policies! never again! reviews here are bad....which i had known before i ordered childrens clothing online for birthday gifts. i cannot even return the items for different sizes that was all i was asking for! read more

The store manager was extremely rude accusing me of wearing a pair of pants that I just bought and needed a smaller size. I wasn't even trying to return them-just exchange. It's not worth shopping here if you can't go home try something on and change your mind. Again-the store manager was so rude and insulted me. Poor costumer service. read more

What a horrible place to shop and what a horrible experience I tried several times and is getting worse and worse today I win to the third floor and to the ladies floor looking to pay all the cashiers work on I asked the manager what's going on I just want to pay and she told me with a very nasty attitude then people has to eat that was her answer no can I help you know I'm really sorry this is happened before you have to go after the employees and they treat you like they doing you a favor 0 customer service if I was you I will stay away from this horrible store I'll let you have a lot of time and patience to deal pretty people working there horrible. read more

i love zara. and i really dont excpect anything from the staff. they all probably get paid like 10 bucks an hour. come on. its like going into forever 21 and demanding a personal shopper. get rrrrrrreeeeeeal people. read more

Worst customer service! My rating is 0 stars but yelp doesn't let me. I have items from multiple online and in store orders to return. My dress size has changed recently so I was ordering clothes at different sizes online and keep the ones that fit me. The sale woman at the register did not look pleased and apparently showed her ungrateful sighs the whole time. Near the end, the line got so long because the other register was working with a large purchase. To make the matter worse, she was calling for help to another sale associate nearby saying out loud I got a big return here. I don't see any point of her saying that. I don't feel appreciation by shopping there. I have been a loyal customer for years, even before zara came to the U.S.! read more

Went to buy my boyfriend a suit yesterday. A man named Speed was helping us. He couldn't have been nicer and was extremely knowledgable and experienced. I definitely felt like I could trust his opinion. I hope he's a manager of some sort, everyone could benefit from him! read more

I have been wearing Zara clothes before they entered the US markets. I have been to their stores all over the world and the US and i have to say either something has drastically changed in their company culture on the customer service, or the 2 shops in Chicago would get the medal of WORST CUSTOMER SERVICE!! I am baffled and astonished as how they can get away with it! I had a return with no reciept and after the cashier called their managers, she just had to say (by close talking and over doing her words) that I can only do an exchange! HUM! OK!!!! why did I have to wait more than 7 minutes for the manager to be dragged to teh front desk!? if that is the policy why wouldn't the cashier just tell me?! It was so shocking that I thought maybe it is some sort of practical joke!!! This is jus the latest of the Chicago customer service stunts... both stores (State st. and Michigan ave.) are TERRIBLY RIDICULUOUS in their attitudes, behavior, responses, and overall i give it a negative 5 stars. The 2 is because i still need some of the pants that fit me like no other place and the only reason i don't boycott it.... I just wrote this to their customer service: customerservice@us.inditex.com Good morning Zara Customer Service. I am a Chicago resident and a long (very long) time Zara shopper. I have been to your stores, in Paris, London, Portugal, Italy, Amsterdam, Istanbul, and many US cities. Here in the US, I shop at the 700 N. Michigan Ave., and 1 W Randolph St. stores. This letter concerns the staff and the mediocre customer service provided by these two stores in Chicago. In almost 20 years of shopping at your stores, I have never experienced this level of poor customer service. In NY and in Paris where the stores are much busier than Chicago with tourists, the staff is efficient, nice, smiles, and takes care of the customer. This is where I get confused as I can't assume that the Chicago mediocrity of customer service is not a companywide culture. The Chicago staff (at both stores) seem to operate in their own world. They have zero connection with the customer. There is no human connection. The way they interact makes the client feel as if they are asking for the impossible. The staff is cold, ineffective, and on one occasion last night, the cashier had to call her manager for the simplest and most obvious matter. I had an item to return/exchange but had no receipt. She called the manager twice, took 10 mintues for the manager to come down to tell me: "We don't refund an item without a receipt, you need to pick an exchange right now and not later." Why did the cashier just not tell me that? Isn't that the store policy? or is it a case-by-case decision? Either way why didn't the cashier just explain why she had to call her manager and make me wait? Machine-like treatments do not work in our world of today, even on the internet you get a human being chatting with you on retail sites! why are the staff in Chicago Zara stores so out of touch? so remote and so unhelpful? The staff here has an attitude, is rude and arrogant, and rarely use their judgment. I ask you, is the staff in Chicago treated differently than their peers in other cities? is something different in the Chicago stores' culture? Please help me understand. I encourage you to visit the YELP comments on these two stores if you haven't already to see more examples of the dissatisfaction of the Chicago Clientele with your stores here. I value Zara's business model, the way the company is ran, the designs, the legacy, and I write this from a point of mutual understanding and collaboration. Thank you. read more

Many of the Yelpers below write about the rudeness of the sales associates.After my interaction today, I would not say that they are rude, but rather incompetent. I brought in a scarf that a friend purchased for me online as a Christmas gift. It was a thoughtful gift, but I wanted to exchange for something else. As I approached the till, I very clearly told the sales associate that I wanted to exchange my scarf. So what does he do? He refunds the entire purchase...back to my friend's credit card! And now the store manager is telling me that there is nothing she can do once a refund is issued. My friend will receive an email notifying her of the refund and she will see it in her credit card statement. She kept apologizing for how embarrassing this is for me. I am slightly embarrassed, but I am more embarrassed for the store that they can't teach their associates the difference between a refund and an exchange. read more

When I spend over $200 on clothes I expect to have good customer service and an accessible restroom. The fact that they don't have a restroom for customers is absolutely unacceptable read more

I LOVE the fashions and clothes here. I shop here for myself (late 20s female), my baby, and my husband. We all find amazing styles that we love here, and the quality is decent. Its not high end and its not cheap like H&M. Prices are fair. I do need to note that the service here is pretty lacking. Every time i am in the kids section, there is no cashier and very few sizes are ever out, so when I need to ask about other sizes available they look at me like I am bothering them or something. This has happened the past 2 times I went. Today I went to the cashier and asked if they can check a size for me, they paged the manager and she asked me if I checked at the kids sections first. Then instead of going ahead and helping me the MANAGER told the cashier to tell the chidlrens dept to check. I know she's probably trying to get other employees to do their job but it shouldn't be at a customers expense and make them wait. I waited at the desk for about 20 minutes for that and a pant size check. I wanted the pant size when I was in the fitting room but nobody checked and asked if I needed assistance. Every single employee that I interacted with was pissed off about something and did not look happy to help me. So id rather shop elsewhere bc with a baby and limited time to find what I need, I cannot afford to wait, look for help, search for sizes, etc. I can get that experience at Marshalls or TJ MAxx but at much lower prices! read more

The WORST customer service. I have had enough time to download the yelp app and write this review while the idiots at the register try to figure out my return. Unfortunate since clothes are cute but no one know what they're doing. Legit 30 minutes to return ONE SHIRT. read more

always love Zara. and I feel that this store has more choices than the one on s state st.

Absolutely horrible customer service. Almost every single sales associate has an extreme attitude every.single.time. I shop there. Worst customer service I've ever received. read more

Worst customer service EVER! I have been there 3 times in the last 3 weeks to purchase and return baby clothes and it takes me at least 30 minutes to check out. The staff seems to just mosey along and take their time (a little chitter chatter here and there with other staff members). A manager had to approve my return today and I mentioned how long the wait has been and she could have CARED less. That's it for me ZARA - you should have kept a good thing going and stayed in Europe. Quality was much better and customer service was stellar. As for this store - you should be horrified at the displays and most of your staff. read more

Horrible customer service. 10 people in line for more than 15 minutes before opening another line, REALLY!

The worst customer service I have ever experienced. Glad there is online shopping.

The is nothing better then going to the store to shop when the employees instead of helping you to get the right size arguing about who's turn it is to go to return all the unwonted shorts that are laying there. Walked out of there without getting anything. read more

Waiting in line for half an hour to return an online order, and the cashier told me the wifi was not working and can't process the return. The thing that pissed me off was that they r super slow doing things. They didn't even care the line was super long!!! read more

i really like the clothes here, as they are slightly more unique than that of H&M and seem to be better quality, but that is yet to be determined. The prices, however, are a little steep for what you get. Too bad that the customer service is absolutely ATROCIOUS or you may have gotten a great review. The bitchy queens who work in the mens department are laughable at best. Poor things. They look as though they are trying their damnedest to appear "better than you," yet you can tell behind that smug and avoidant "glance and swish by" attitude is just a poor, lost, insecure, inadequate and often rejected little gay boy who is just begging to be wanted by someone...anyone! I do have sympathy for sad cases such as these, but at the end of the day, save that shit for your therapist, I'm here to get some ****ing service with these clothes that i'm about to spend my paycheck on! Dear Zara HR, fire these pathetic snob wannabe's and rehire and train people to give proper customer service instead of undeserved attitude. Ya won't make it far on that. I will not be returning and it seems a pattern is unfolding here on your stores yelp page. oooooooooooo not good! read more

I have never encountered such bad service. Clearly they don't care who comes back

horrible customer service. Shoe ripped on first wear and Zara has given me the run around to exchange. Bottom line they will not exchange or stand by a faulty product. I would highly suggest never purchasing from Zara again. read more

Unhappy with N. Michigan avenue store and customer service- at checkout prior to purchasing I asked clerk if items were exchangeable/returnable online because the only stores near me were 2 1/2 or4 hours from my home. I was assured by the cashier that everything I was purchasing could be returned or exchanged on Zara.com. That turned out not to be the case and customer service both for the online and store were not any more helpful to remedy the situation even when offering to pay for shipping. So, if you purchase clothing here and don't live near a store, just know that they are not returnable online/through the mail if purchased in store no matter what the clerk tells you. Like the clothing, but their customer service just full of empty words and a waste of time calling. They ought to just delete the department, they are not helpful at all. Great policy to lose customers. read more

Hmmmm. Went on the opening day. Raining and muggy outside which meant the store was just as hot (not really their fault since AC season is over) Anyway, store laid out nicely; not too crammed but long lines for fitting room & checkout. Ok, went to return some items the following day that didn't work out. Wow, they need to change the process of returns (15 agonizing mins) plus the sales associates all seem like they are clueless; not throughly trained; & major lack of customer service. So bad I question whether I'll return because I was anxious of the store opening since I've visited one abroad. Hope they get it together. Prices are decent & clothes are cute. But the shopping experience leaves much to be desired!!! read more

I would give their clothes 4 stars - i generally like the styles and price point. Customer service ruins it all. Its like they just picked up some random people to work here And didn't bother training them. I get better customer service at Forever21! read more

i love zara. its my style al the way.i can head into zara rack up a huge bil n head out but damn this store at michigan ave was terrible. by far my worst shoping experience ever and for a girl who shops a lot to say that is huge!!! Bad bad bad serive.except for a friendly women in the dressing area.she was friendly n good at giving opinions but never asked to get my alternatives or see if they had alternatives of anything. service at the cash wrap was terrible to this dude jus frowns n stares n gives u mega attitude like he's god's gift on earth.rest of the staf was all attitudy and terrible as wel. i shop at zara in dubai and abu dhabi malls al the time never have i ever had to experience anything like this.forget zara heck in any store!!!! unknowingly i walked in zara smiling n al friendly faced to b cold shouldered at! wow. i miss dubai! but zara's collections rock! amazing euro style! read more

I have been a fan of Zara for a long time. However, I recently made an online purchase of a few sale items. After being informed by Zara Customer Service that the online order did not get processed, they refused to honor the purchase stating that the "sale is now over" despite the fact that the order was placed within the sale dates. This is very poor business practice, and I will not be shopping at Zara (in-store or online) again. read more

This ZARA location has horrendous business practices in customer service. I was highly disappointed in the type of response I received when attempting to purchase a coat at ZARA today. It was a very simple request: here's the coat, the size, the color and my AMEX card. Unfortunately, not a single clerk answering the phone at the Michigan Ave. store in Chicago, IL USA, nor State Street Store, Chicago, IL USA, or Skokie, IL USA would take my order??!! At first I thought the salesperson was joking, because I have never in my life been treated so poorly by a sales associate or declined assistance when asking if the store had the correct size. Apparently, the store won't look up an item for you because they are " too busy". Also, if an item such as a coat was marked down after Christmas, the associate will not look for the item even if you would like to purchase it while on the phone! I didn't bother to tell them, I was actually a shareholder in ZARA stock, but I did purchase a similar coat from their competitor down the street! Very Disappointing experience! Also, I unloaded the stock and put it into Nordstrom. read more

Zara was on my "go to"shopping list when I lived in NYC. Very happy when they opened on Michigan Ave, and more excited now that I have kids and they have their children's clothing line! Always get the cutest stuff for my kids, and very reasonably priced. read more

Love the store. Great atmosphere, and good service. Lots of quality clothing to choose from also. Went in and a nice young lady named xina picked out a biker jacket that I really liked, she helped in deciding the size and what to wear it with. She helped check out too which made me feel special. Love the store, going back again. read more

Had great experience at this location last week. Zina was great help in finding me a sports blazer that fit well with my style and occasion I was planning. First time at this store and I like what I've seen so far. Will stop by on my next trip back to Chicago. read more

I whole-heartedly agree with Kat, Jessie, and the MANY others who voiced their disappointment about the awful customer service and crappy attitude of their employees. It does not seem to matter which location you are in either... I was in the Scottsdale AZ store recently and Oak Brook, IL- both are pitiful. The line in AZ was 30 minutes long to return 1 item! As well, I called the corporate office searching for an item on line and was given the worst service ever. Had to call each individual store myself and each one was a very unpleasant experience. Will not bother with this store again... too many wonderful places to shop where they welcome your business. read more

No stars if that was an option. "Cecilia" was incredibly rude. Love Zara but this location almost makes dislike Zara for having employees with such bad customer service. Not exaggerating but this was my experience. I came up to pay with my card. She stated the total and I inserted my chip card into the machine. She then said its in the wrong machine (should have given the customer directions because who would have known). Ok fine, so I stuck it into the janky machine next to the bigger one. It said, "remove card", so I did. She then said somewhere along the lines with the snottiest tone, "You need to leave your card for the entire transaction until it says REMOVE CARD". Well duh. I know that. So then I put it back in again but this time I accidentally did not insert the chip side. She clearly got annoyed and said, "Now I have to start the whole system over again". I get it, it's upsetting but still not the end of the world and should still give top notch customer service. She then waited for the machine to start up and was slamming drawers, punching stuff on her screen so hard that it was tipping backwards, etc. She then shoved my card back in, printed the receipt and handed me my card without even looking so I couldn't even get it properly. Then threw my bag over the counter. ZERO WORDS. I didn't know when I was done. Then I realized I was after a phew seconds. I asked for her name because I was so upset. She stated "Cecilia". Maybe it's true, idk. But seriously, boohoo for you if you can't do your job properly. I don't care how bad your day or life is, you should not be disrespecting other people like that. Either Zara is treating their employees badly or they just hire the most rude, oblivious, and unfriendly humans. You need to do something about this Zara. I'm clearly not the only one complaining about your employees here. read more

Zara on Michigan ave is the complete WORST. The customer service sucked on every level . The manager had a terrible attitude and needs to be retrained on servicing the public. She was angry I was returning brand new shoes . It looked like an upgraded resale rummage shop over-rated I will NEVER be returning to ZARA . They have POOR quality of shoes and the clothing is over priced and looks cheap what a waste if time YIKES IT IS NOT WORTH 1 star read more

I would not shop at the Zara on Michigan avenue. The staff and employees are not friendly. I wanted to buy a top that was a little damaged. The staff refused to sell me the top. Next day, I found a bunch of those similar tops- damaged and up for sale but they were not my size. When I approached the manager, she was indifferent and didn't even bother to check to see if the top from yesterday was still there or if she could get me my size. She also made no effort to find out why the check out staff did not sell me the top the other day. Over all, not a fan. I have been to many Zara shops and these employees are by far the worst. read more

Everytime I go to buy an item in here is out of stock! This store never has anything. Is been twice i go out of my way and they don't have what I'm looking for. And they want me to order on the store. Wait 5-7 business days and pre pay. ?????? Wow or ship to my place with a shipping fee. They should wave the shipping fee. Best to say the staff are not friendly and the cashier is very slow! Worse Zara i ever been to read more

I was shopping all year at the ZARA on Michigan Ave and never encountered a problem. Until I went in I bought about $200 worth of clothes.I paid cash and put the money in the cashiers hand she put my change and receipt on the counter and pushed it towards me on the counter! Really who does this! I have worked on the Mag Mile for over 20 years at very high end stores and this is the treatment that I get! I went back to work and called and spoke to a Manager that made an excuse that the young lady was new and she was trained properly and she apologized. I called ZARA's corporate office and they took the compliant and said they have been notified as well and the Manager at the Michigan Ave store will handle it! Never heard anything back I then told them I will be going to the State Street Location from now on that was 3 months ago I Love State Street Zara the sales people are always so helpful. I will never spend a dime in Zara on Michigan Ave they can kick rocks! read more

I used to LOVE ZARA in New York, low prices for really stylish items. Although I havent been to a Zara since leaving NY 2 years ago, I was excited for it to come to Michigan Ave. and visited a month or so after it opened. What a disappointment! Although the layout and store is beautiful, the prices have skyrocketed (if I want a $160 blazer, Ill wait for a properly made Ralph Lauren one to go on sale!) and the quality is dismal. Most of the shoes and even some of the clothing I checked out was glued together, not sewn, which means it will fall apart rather quickly. Even some of the sequin skirts which are ever so popular right now were unraveling on their hangers. The one decent thing I found was a great over sized sweater for around $30 but upon closer inspection the sweater, and its counterparts, all already had some pulls. This place is an optical illusion and is way overpriced for its shoddy construction. Steer clear or your closet will pay later. read more

3pm out time on Christmas Eve is hard fast and rude. But closing time is closing time regardless if something is on hold. That was my experience at 3:18p. I had been at the Oak Brook location but the Christmas present I wanted to purchase was out of stock. They put it on hold at the Block 37 location and I drive downtown, paid for parking and ran to the store with my daughter. It was locked. I called from outside the doors and the young lady was trying to be helpful. However her manager Lauren got on the phone, refusing to acknowledge I was standing 20 feet away outside and was rude. I mean unbelievably rude. She did acknowledge they had my present on hold but she refused to open the door for me. Then to add to insult, the day after Christmas my wife went into purchase the bag and it wasn't there!! My wife approached Lauren and she said a similar bag was "mislabeled" and wouldn't sell it to her!! I am not the type to Yelp or go after someone as I'm in customer service (I'm GM of a multimillion dollar restaurant company) so I understand mistakes. But the manager Lauren was so overwhelmingly rude and insulting I have to post this. Btw the staff mentioned to my wife that this type of attitude from Lauren is par for the course. Business is business but being a jerk isn't acceptable. Shop elsewhere, they don't deserve your money. read more

clothes are stylish but majority are weird fitting. to me this place is a nicer version of forever 21 or h&m. there stuff is overpriced for the quality of clothing read more