The worst staff in the entire mall! Unhelpful, bothered, and champions of the eye roll. Order online.

horrible experience.. the manger in cherry hill mall was just nasty I dont know how can someone like this be a manager to a retail store. I use to spend thousands of dollars in Zara but they will never get a dollar from me or my family again. There policy is horrible they don't try to work with you and when you explain situations to them they walk away as if you are a nobody. many wonder why are retails going down this is a great example! read more

Went into Zara for the first time yesterday and it was swarming with people! The checkout line was extremely long and it was only 11am. I tried on two items, both of them were extremely thin and cheap material. I don't understand the hype of Zara and won't be buying anything from here in the future. read more

Buyer Beware! A friend sent me a jacket from Zara for a birthday gift. It looked terrible on me so I went to the store to exchange it for something else. They refused to give me a store credit even though the tag was still on the item and it was in the original box from Zara because I didn't have a receipt. Duh, it was a gift. The store manager was rude on top of it. I will never ever buy anything from them. read more

This store has a big customer experience problem. Attention owner, or manager of this brand, I would be focused on correcting this store. You are bleeding opportunity costs. After spending 15 minutes trying to find someone to help me, I gave up. I got into a long line that never advanced. The manager finally came over and spent 10 minutes trying to explain to the employee what to do. Instead, she should have solved the problem and opened another register to keep the line moving. While in line, I observed the staff and the manager. The issue is clear- there is systemic apathy throughout this store. I finally left, without any items. I doubt @AmancioOrtega cares, but perhaps he should. read more

I ordered something online and drove over an hour to return it to the store King of Prussia (I read online I could do this), but I was told I couldn't return it and needed to reach out to customer service by email. I emailed customer service and called multiple times and haven't heard back. I will not be shopping with Zara or Zara Home again. read more

I am appalled by the ignorance and the incompetence of the employees at Zara in general but particularly this location. We had to leave about $600 worth of clothing we were about to purchase because we weren't allowed to try anything on simply because the employees (if you can even call them that) didn't want to operate the fitting room so they could sit on TikTok. Insane. Clearly they are not desperate for money or have interest of keeping their jobs. read more

I absolutely LOVE Zara's clothing. They have decent prices and super cute clothes that are made well. However, if you go in person to this store make sure you dress warmly if you plan on shopping for a good amount of time because it is freezing in here! Also, the line is almost always extremely long, but that's only because they have such awesome clothing. I usually shop online, but every now and then I'll pop here in person. Highly recommend! read more

such a SCAM marketplace!! READ DEATILS BE very careful returning multiple items back in the same box, their warehouse workers who work in a return processing department STEAL items from it and don't scan all items returned. as a result Zara always refunds less then they MUST to refund for the items that have been returned. I just can imaging how much they stole that way!!!! I SUGGEST TO SEND EVERY ITEM IN A SEPARATE BOX AND MAKE A RECORD FOR YOURSELF WHAT PACKAGE HAS WHAT. THIS WAY THEY WILL NOT BE ABLE TO SCAM FARHTER!! SUCH A DISHONEST COMPANY! SCAMMERS! SHAME I disputed my money with my bank, thanks GOD we have honest banks here. BE AWARE! read more

I stopped by Zara today and the only dress in case was on the mannequin. The rude, unhappy manager" snapped at me when I asked if I can buy the dress as it is the only one left in my size. He claimed they get a professional team to dress them and he cannot take off. One, I call your bullshit , two I called another store who apologized for your behavior and am Happy to I was able to get the cute dress. Three, I should never listen to someone with a thick, gold, dated necklace on :) oh, The nyc store never heard of you! read more

Went here yesterday since it's the first day of the Summer Sale and I wanted to get in before the weekend because I know it'll be insane. This is probably my favorite Zara store - it's huge and has enough open space so you're not running into people or clothes to get by. I'm glad I went during the week because the store was slowly starting to get messy. The jeans table had jeans EVERYWHERE - I didn't even know how to navigate looking for one because they were all over the place. I also saw the same jacket in 2 different locations - one which was in the same rack with identical jackets but in a different color which were not on sale. I'm glad I caught this at the register cause it was a $20 price difference. They already had limited sizes in a few items I wanted which was disappointing since there was at least 5 items I wanted to get but couldn't find the right size for. I don't recall seeing any sales associates on the floor unless they were putting something away from the fitting room so it can be hard to get help if needed. One thing I wish Zara had were shopper bags to carry around the store while looking around because you HAVE to carry everything by hand without having a place to put it on hold. If you're like me, you're trying to make as few trips to the fitting room as possible. Things start getting heavy after picking out the 7th dress you like. read more

I am extremly disappointed in the service and the result of my issue. I purchased a ring at the self check out counter and picked up a crossbody bag at the same time I was checking out and put the bag back however it charged me. They will not refund me the 50.00 because they can't tell if I left with the item or not. DO NOT USE THE SELF CHECKOUT. read more

I first met Zara in Spain as a teen; I was obsessed with visiting every store in each city as we traveled through the country. Then, stores popped up in London when I was there in college. Finally it crossed the pond, but has yet to make its way close enough to me... at least there's online ordering! Stopped in at the Cherry Hill store the other day. I had some returns from online, and could have spent hours in the store. I saw some items from the web, but it seemed like there was so much more to be found in the store. My returns went quickly and easily with no hassles. They had TONS of fragrances (many not found online, and many limited editions); nice, natural scents that had none of that chemical effect. They were really well-priced, and were great for everyday wear, and spraying winterwear (coats, scarves, and all). They have a huge men's department, kid's department, and baby section. I wish the price points for kids clothes were not the same as adult clothes at this store. Values are great for adult clothing but pretty expensive for kids. Very cute stuff though, for sure. I like Zara because their quality is a shade under couture department stores (Neiman's/Nordstrom/Bloomies), while their prices are leagues below those places. In my experience, Zara quality is way above trendy mall stores, including those considered to be "better" quality, like J.Crew. Stylewise, Zara manages to do what J.Crew used to (for me at least), which is make quality staple pieces that are flattering, fashionable, and timeless. Zara also offers the glitzier, trendier pieces, to make sure you have your fashion week array, but you only need to pepper your wardrobe with those, and it's the timeless stuff that is gold to me. Point is, Zara has various options, which is awesome. They have you covered for career, casual, and evening, and it's a Euro brand, so you've got an edge on the style trends (since Europe tends to run 6mos ahead of us). * * * TIP * * * Make sure NOT to follow generic Google Maps' instructions telling you to enter through the entrance between H&R Block and Macy's because it's exit only, which is really odd. C-Hill Mall has kind of a ghetto-y feel in many ways, and that exit only was part of it. Anyway, it's worth a trip for Zara. read more

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I absolutely love Zara and this location is the only one around that has a children's department which is perhaps my favorite section to shop in this store.... The kids section is huge and located in the back of house. From infant up to tween, accessories and shoes, they have it all! Their clothes are unique, fun with and edgy twist, and I love knowing every child won't have the same outfit my kiddos have like I find happens when shopping at some more well known kids clothing retailers. A plus is definitely that are always fantastic sales! Most recently I purchased 3 pieces for my daughter for next holiday season (velvet leggings, hunter green dress, and a basic colored swing top) all for around $13! Insane! Definitely don't be too proud to rummage if you're a parent! You'll find some great things! This store is very well merchandised by style. It's easy to find where clothes to fit your specific look are whether it's for business, casual, or even those who like a more vintage or modern look, it's all clearly separated. Shoes and accessories to match each aesthetic are placed within each respective department so completing an entire look is simple here. I find the overall head to toe looks for me are a tad to flashy for me personally, but grabbing one or two special pieces to mix with basics are the way to go here. A great place to pick up some classics with a twist as well as some trendier pieces that season. The prices range greatly and can actually be quite reasonable! Most recently I purchased a super comfortable dress with a hint of glimmer for the holidays. I got so many compliments on it and the dress was around $40 and had so many different uses! The downfall here is the definitely staff....or lack thereof. There are basically none on the floor. At all. For as many times as I've been here, I have never seen anyone greeting upon entering or on the sales floor helping period. The staff remains in the fitting room or behind the register, so good luck if you need help. You're fine if you don't. Shopping this one floor Zara is easy and enjoyable for me. Accessing Zara which is located behind the grand court midway between Macy's & Nordstrom's is best done by entering through the outdoor entrance to H&M. read more

Bait and switch Zara cherry hill, no bueno!!!! All I wanted was my correct size, at the price that was marked. Not my fault "the client", that the employee made a mistake. So when i went back the second time, not only was the item still marked down. But i was denied any sale by KUMAR, Roberto, and TOM. After reading the return policy to TOM, the assistant manager, so he didn't have to deal with it. He then told me he would have me escorted out of the store. I have proof with the associate at the cashwrap, that I not once ever raised my voice. Shame on you!!!! I will never shop at any zara location. Their behavior is absolutely atrocious, and disgusting!!!!!!!!! read more

Zara - Bait and switch!!!!!! No bueno!!!!! - Women's Clothing Near Me - Cherry Hill, New Jersey

I received an order in the mail and when I opened the package, the $70 vest was ripped all the way down the inside. I went online and requested a chat where I was questioned about wearing the product and ripping it myself because the facility does a close inspection on their items before they are shipped out. After sending a picture, I was told the item was out of stock so I must return the item and then get a tracking number sent to them before they process a refund. I continued to express my dissatisfaction with this option and the customer service and was told to sign up for weekly newsletters for future sales and that my concerns will not be taken for granted. Material is cheap, customer service is awful... do not recommend this store. read more

Zara - Women's Clothing Near Me - Cherry Hill, New Jersey

Supervisor at store not helpful with return, after customer service representative on the phone ok'd return

Although I love coming to this Zara, the line is always ridiculous. They definitely need to have more than one cashier at a time. I pretty much go into this store to feel the fabric/quality of an item then leave to go buy it online. Also, I know that we are still in the midst of a pandemic, but YOU GUYS NEED TO REOPEN YOUR FITTINGS ROOMS. It's unacceptable. Other places in the mall like, American Eagle and Old Navy are allowing you to try on clothes, so there's no excuse. I'm sure you guys can find a hygienic way to allow for this. read more

Horrible staff Terrible customer service Store always looks like a mess. Nothing organized read more

Worst customer service I've ever seen in my life. this is the first time I've ever felt the need to write a review. Both in store and the customer service number. Trying to exchange a toddler item for one size bigger, THE EXACT SAME thing that they had in the store and because past the 30 days ( because her grandmother bought it and finally got the chance to bring in to) BUT they also informed us the policy changed and it was now 60 days. Which we were still in the 60 days but bought before that policy we couldn't exchange. it's toddler clothes , with the exact same item, with tags and receipt and they were terribly rude about it. Finally told us we could contact customer service. well customer service number was even worse and said nothing to do it was the store policy. Also said I could not speak to a manager or anyone else. She could not transfer. Absolutely terrible experience. I filed a complaint but I doubt they even entered it. read more

I absolutely love Zara! I am so happy they are finally in the United States. They offer unique clothing that works for every style. They have clothes for work, for casual, for going out, and etc. Their store is pretty big which is amazing! They have so much to offer, and this is my go to spot for shopping. I cannot wait to shop again! The only downside of Zara is the lack of employees. I felt that they never have any staff working, and if you have a question you might as well not ask it. This is the only reason why I gave Zara a 4 out of 5. A helpful tip for parking is this store is located in the Macy's wing of the cherry hill mall. read more

The store was very unhelpful with accepting a return. They made me call customer service while in the store and customer service said they only help with online orders and that the store should have helped. Horrible customer service. read more

I was here shopping right when they opened. Tried a few things on and one woman was in front of me in line. I waited 20 minutes while they price checked everything and she ran back and forth to grab stuff. There was only a couple people in the store and at least 4 other staff members who never came to the register to ring me up. I think it's incredibly rude to watch someone patiently wait to be the second sale of the day for that long. Get it together girls read more

THEIR RETURN POLICY IS SHIT. I'm returning a dress without a receipt because I don't want it. Their response.... you can excahange it for a different color or size. Who wants to do that when you're returning something that you don't want!? I'll even take a credit. I love ZARA. But not anymore. Ps I couldn't select a 0 star. read more

Cute clothes but there's always so many workers and clearly they don't care about getting the customers in and out and giving service they have one register open and long lines for atleast 30 minutes every time, from working at a very attentive retail store this is very disappointing read more

Signs outside store say it's closed. No info online or on their site to know if it's permanent or temporary.

I love shopping in this store, so organize and the staff is helpful, I line to come shopping g throughout the week because they are so busy at the weekends. read more

Awful store and manager lied straight to my face about a return that they messed up. The manager came over and stated that the items could only be returned online. When I spoke to online rep, they said they should have taken the return and actually the return (that i still have and received no merchandise credit for) was already returned at the store. So they scanned it, returned it and I received no merchandise credit and still have the items. After waiting in line for 1 hour to make the return and contacting multiple representatives, there is no resolution! read more

I love the clothing in Zara but I have to say that I am always extremely disappointed in the Cherry Hill Location. The lines are always out the door and they are still one of the few retailers who refuse to open their dressing rooms which I assume is also a contributing factor to the long line. If I don't need an outfit for an emergency I usually end up leaving frustrated and empty handed. read more

I had a bad experience with the rude staff last year . Recently received a very large gift certificate but they can't seem to answer their phone at all read more

The employees were so beyond rude to me it makes me want to never shop at a Zara ever again. Waited in line for so long to return something that i already exchanged because it got a rip the first day i wore it, same thing happened and the lay was just so disrespectful giving me horrible attitude and looks. awful experience read more

Very very very unprofessional. No help in the dressing room whatsoever. When I was done trying on the clothes they did not lift a finger to try and help me hang up the clothes I did not want. Instead three employees stood around socializing... with an attitude read more

If I could give 0 stars, I would. I've been shopping at Zara for nearly 10 years and I have NEVER experienced such a lack of customer service or any sort of acknowledgement. As a retail professional with 12 years of experience (7 years of management experience), I was appalled. There were no employees on the sales floor aside from security at the door, the manager on duty walked past me with no greeting. I will NEVER give this location any business & will always drive the extra 20 minutes to shop at the Walnut Street location. read more

Store temperature was too hot, and I waited too long in line to purchase my clothes. I'm talking 30-40 min wait in line. Unacceptable. Yes

Cute clothing but lines are always extremely long, doesn't practice social distancing and dressing rooms are still closed. Every other store in the mall has thier dressigg by rooms open, and there's are still closed. Staff isn't even friendly. Save your money for a different Zara. Wouldn't recommend going to this one. Would rate 0 , if possible. read more

Zara has incredibly unprofessional customer service representatives, specifically over the phone or live chat. I will never shop there again

Management was unprofessional . After driving an hour to exchange a shirt for two other shirts and to pay the difference. I was told by LAUREN that she cant do it because i didnt have a recieve and that the store will close in 5 min. Raised her voice at me and said that if i have an issue to call corporate. So i told okay i will complain about you, And with a snob face grinched at me saying that i do not care because i am the supervisor or management on duty. While the cashier was trying to also tell her that such and such Does makes exemptions. And she rudely shut her up and said No we do not do that at Zara. Its a European company and thats there policy. LAST time ill be in that store and do not recommend anyone go there. Very disappointed especially when the shirt was actually purchsed at that store about 1 week ago, had the bag and tag folded up nicely and everything smh. Very UNPROFESSIONAL read more