don't ever go to zales!!!! worst experience i have ever had to deal with. my ring was originally purchased at another jeweler that has unfortunately gone out of business, so i dropped it off to simply get rhodium plated. when i went in to pick it up the first time my white gold ring was turned to yellow gold. how the heck does something like that happen? you just completely change the whole look of the ring?! it gets sent out again, and when it gets back it is still yellow inside, but i took it due to having an event that i wanted to wear it at. within 2 hours a prong had broke off, and i was now missing a diamond. i have had my ring rhodium plated every few months at the jeweler i purchased it at for over 10 years, and i never had an issue with it, and now within 2 hours a piece has just broke off. i call zales, and they say they will send it to get repaired and replace the diamond. i drop off my ring again, and finally 8 weeks later i get a call that it is ready. i go to pick it up, and there is still yellow inside, there are scratches inside that were never there, and the prong is crooked, not even, and bumpy. my wedding ring is now ruined!!!!! the more they repair it the more it gets ruined. i asked for an appraisal, and proof that the diamond that was placed in the ring had the same value as the one that was lost but they were not willing to show me anything. the only thing the salesperson at the store would say is that the outside looked good to her, which it obviously didn't and she clearly saw that on the pictures she took of it. i told her the inside mattered as well as it was never in the bad condition it was now. she didn't care at all, and none of the sales people there have throughout this whole mess. all the people care about at this store is their sales. they are nice to you when you look at making a purchase, but when they have made big mistakes they don't care as they will not make any money off of fixing their own mistakes. i will not be going back here, but will get a lawyer if that is what it takes to get my ring repaired back to the original condition. read more