Great experience with repair of my garnet cross. I also had some other pieces cleaned, dipped in…read morerhodium and bought some beautiful sleek gold chains here and some wedding bands to replace what I had lost. Very professional and has a lil treasure chest to keep my small children entertained while I was shopping.

I will never go here again. Most recently, I had a watch battery quit after only 8 months. When I…read morewent into the store, I was told there was probably corrosion from it being wet. My watch has not been wet, and I felt that the person I talked to is one who likes to blame others or other circumstances for things that they didn't do correctly. I took the watch to Batteries Plus, and they informed me that the battery in there was incorrect; it was an LR and should have been an SR. He found no corrosion in the watch. At the original battery replacement last fall, my watch face was cracked; Jewelfire replaced it at no charge, but I got the response "it probably wasn't us but we will replace it." I have had much better customer service elsewhere.

Stopped in to have some 14K gold necklaces fixed. The lady couldn't have been more helpful and…read morenice. She then cleaned the crosses on the necklaces. I will definitely use this store for my jewelry needs/purchases.

Amazing staff and owner. Ordered our custom Koa wood wedding bands here and they came out exactly…read moreas we hoped. Fair pricing and a wonderful experience. Nice local jeweler, highly recommend!

i've tried lately to reach out to becky after the denver merchandise mart closed, and jf relocated…read more i am sorry to learn of barry's passing. after spending over $80-100k in this store, i have yet to receive any reply to messaging, or voice mails from becky. i have some lovely pieces from this business when rick mcgavin was the custom fabricator, and regret my business apparently has no meaning to keep in contact & keep the $$ flowing in (her) jf options direction. am presently looking for a tennis necklace and have some good leads....i gave jf 1st choice, but communication has failed......if no messages were received, past business would deserve follow ups occassionally.....this is productive feedback to not lose touch with good customers.

The customer service is beyond comparison... I am having a…read morering custom designed; and the process couldn't be easier or more convenient.

My boyfriend and I have been really disappointed in the service we received at Sarah O. Our…read moreappointment space was claustrophobic and we were rushed discussing a custom ring. We were required to submit a $200 non refundable deposit before even seeing the design of the ring, which I thought was ridiculous. The biggest red flag was the price. With a simple custom design using a 1.5ct lab grown diamond and yellow gold we were quoted near $11,000. The stone itself was quoted at $2,000 which is insane for a lab grown diamond. We went somewhere else for comparison, and learned their price to create an even more customized ring with a larger 3ct lab diamond the cost was only $3,500. Sarah O has some beautiful pieces and most of the staff are so nice, but our experience made us wary and I wanted to share our experience to make sure other couples consider their options for comparison before paying potentially unnecessary premium prices. Do your research for fair prices for the center stones you want. Every person's experience is unique to them, I hope this was helpful!

Not worth it if you want a ring made properly…read more My sister got her engagement/wedding rings from Sarah O back when they were newer- and I love their designs so I had said for 5 years I wanted my rings from here. My fiancé bought me the Nova ring and proposed 12/22. 12/23 I took a closer look and saw that the prongs on my center stone were FAR from flush on the stone (see pictures, iPhone cameras are wild). Which is a problem because if they snag on clothes or furniture the prongs bend more and the stone can loosen and fall out. On top of that one of the halo stones was loose (video). On a BRAND NEW, never worn ring. We took it to Sarah O and they admitted fault and said of course they'de repair the ring- under the limited warranty it was all covered, but it will take 3-4 weeks. Bummer.. but glad the solution was simple no pushback... Don't underestimate how disappointing it is to tell all of your loved ones you are engaged and everyone says where is the ring, they reach for your hand and there's nothing there. I 3 weeks go by and I get the ring back, Prongs on the main stone were fixed.... But the loose halo stone... they smushed the setting from the top in order to secure the mele stone- causing the sides to fan out creating a gap from the sides of the setting to the diamond. Which ruined the symmetry of the ring and disrupted the sparkle of the halo diamonds because of the way it was sitting. (See photos) Devastated. Emailed with the new problem was told "we had professional jewelers quality check the ring so the stone is secure but if you want to we can fix this for you, we will rush it so it's done in 1 week"... Quality check the ring??? I know I said I wanted the stone secured and not loose, I didn't assume I'd have to specify that professional jewelers should fix it the right way...... I send it back. Next day, I get a call from our customer support contact.... Tells me that manipulating the metal in this way would ruin the integrity of that setting, more likely to bend and fail holding the stone- so they're recommending that they completely recast the ring. However - that will take 6 weeks. If I don't want to wait that long they can send the flawed ring back as is... assuring me the stone is secure... but what they didn't say is that- that would mean that if the stone ever fell out due to normal wear and tear ... to have it fixed they would still need to recast the ring but my warranty would probably be expired and I'd have to pay for it. So I sent it back. Nearly 6 weeks go by and I email to check on my rings status. They say it'll be done "the week of the 23rd." So that means it could be done on FRIDAY of that week when it should be done Friday the week prior - that is 6 weeks- and you should be mailing it to me ON the 23rd - you've had 6 WEEKS!!! The "week of the 23rd is 7 WEEKS" and if it isn't done until Friday that means you'll be mailing it to me the next week and be pushing 8 weeks! So I sent an email detailing exactly what I just said. And lone behold they were able to ship the ring to me the next day. I recieved it and checked it 5xs over and it seems to be fixed. Fixed so well I'm seeing flaws from the previous ring I never even pointed out were fixed: My V prongs apparently were very sloppily made the first time (see last picture) lol. Honestly comical now. They gave us a 25% discount code to compensate us for the trouble to use towards a wedding band- because we asked for it we felt like we should get something, they didn't initiate this offer- but I'm not sure I want to purchase from them again anyway. Besides they had a Black Friday sale for 20% off in November so it doesn't particularly feel like a fair recompense for being without my ring for 3 months. The good news is the Sarah O team was always very responsive and respectful and owned their mistakes. -denial would've been much worse. Just very unfortunate that it takes so much advocacy and the fact that you as a non-professional really have to double check their work and make them do it right rather than them doing it right the first time. We have a family friend who also purchased their engagement ring from here within the past year or so and while they didn't have the same construction issues their ring was A MONTH DELAYED. They had to replan their whole engagement plan. And as I mentioned my sister got her rings from here years ago and hasn't had a problem, hasn't lost a stone so. ‍ idk maybe their production system changed. I like my ring- but I bet I could find a ring I like just as much elsewhere. That's what I suggest you do. ..... Will update this review should the longevity of my ring turn out to be an issue.

My experience with Hurdle's has been nothing short of exceptional. We visited several jewelry…read morestores during our search, but ultimately decided on a custom piece. After researching multiple custom jewelers, we chose Hurdle's, and I am so glad we did. From the start, Aria was incredible. She not only answered all of our questions but also took the time to educate us on the different qualities to look for in various stones. Hurdle's has a great relationship with their ring makers, which made the process seamless. I found a ring design I loved and wanted to modify, and they provided multiple modification options--from their in-house team and the ring maker. The wax model they created was a game-changer, helping me visualize the final product perfectly. My engagement ring turned out so beautifully that I trusted them with two other custom projects for my wedding. For my wedding necklace, I wanted to use the stone from my proposal ring. I asked for recommendations on how to add interest without overshadowing the main stone, and they delivered stunning designs. I also worked with Haley to create a custom wedding band. Like Aria, Haley was incredibly helpful, offering suggestions and sharing her extensive knowledge of different stones, settings, and metals. I was more indecisive with the wedding necklace and wedding band design, going back and forth on several ideas. Haley was exceptionally patient, listened to my evolving vision, and helped me narrow it down while managing my expectations. The result is a both a wedding necklace and wedding band I absolutely adore. My fiancé is equally impressed with their knowledge and service, so much so he purchased his wedding band from them too! I highly recommend Hurdle's for any custom jewelry needs. I recommend seeing them sooner rather than later to make sure you have time to work on the design, make changes, and have it made. The pieces they have made for me are not only beautiful but also deeply meaningful. In addition to their custom work, I've had them repair several of my pieces. When one of my earrings needed a small fix after a recent repair, they took care of it on the spot. I am confident that even if we move away, we will be customers of Hurdle's for many years to come.

I do not recommend purchasing or melting any jewelry with HJ. I had a very poor experience with…read moremelting my jewelry and purchasing a designer piece from them. Some of their employees will only go off hallmarks instead of taking the time to test precious metals using other testing methods. They did not do any kind of buyout process for the stones in the pieces I melted either. In addition, they lack options to create a custom piece. They only had one fine chain option in gold, which was surprising. I decided not to go that route and instead ordered a designer piece. I waited around for about two months to hear for them. I finally called and was informed there had been an issue with the piece, and it had to be remade, yet no one could tell me why. When the remake came in, it was not what I had discussed with the owner. I opted for another designer piece, but they didn't have it in the length I wanted. They told me they could order it but that I would have to commit to it without even seeing the stone first. I contacted the designer directly and found out that the piece was a standard option on their website and that if I ordered through them, I wouldn't have had to commit if I didn't like the stone. It was too late for me to order directly as HJ had already added the extra length. I should have reached out to the designer sooner. I was charged a hefty labor fee for a minor adjustment to the chain. They made no mention of the labor fee and then claimed they gave me a discount on labor as if they did me a huge favor. Most jewelers I've worked with offer complimentary resizing and minor adjustments when a minimum purchase is met. I was often talked down to and made to feel incompetent through my entire experience. HJ took no accountability for their actions during any of the interactions I had with them. I could have saved a few hundred dollars ordering directly from the designer due to Boulders' hefty taxes/fees and HJ's labor fee. I like to support small businesses, but I wouldn't support this one again.

Love the designs and family owned with goldsmiths that have their own talents to add. I will be…read morefrequenting this business for a custom ring as well!

I popped in here with my husband to have a watch strap adjusted. It was a kick fix and the staff…read more(who was very friendly) was able to make the adjustment while we waited. The price was reasonable too for the work and I'd recommend coming here for repairs. They also had beautiful jewelry to purchase.

Walked into Jewelfire and was pleasantly greeted by the team working there. They assisted me…read morequickly and easily to have my bracelet shortened. While I waited, I browsed the selection and there are lots of beautiful jewelry pieces at every price point! Will definitely return if I'm looking for something new!

We worked with the folks at Thollot to create a custom ring for my wife from diamonds we already…read moreowned, several of which were heirlooms. We created a unique ring in a process that was not nearly as expensive as we thought it would be. The process was simple, the staff was incredibly helpful, and the result was stunning, making my wife very happy. I couldn't recommend Thollot more highly. They are amazing to work with!

They do not respond to their web messages about custom rings. I emailed them over a month ago and…read morehave heard nothing back

They were super nice. I did just just didn't have what I needed which was was repair. And that's…read moreOK. They give me three really good leads!

I needed my gold band wedding ring made a size larger…read more I read the reviews and decide on this store. They were excellent to work with. They had my ring ready for pickup the next day. My ring looks beautiful. I'm happy to have it back to celebrate our 45 anniversary.