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Aiea, HI

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Zales

3.0 (45 reviews)
PriceyJewelry, Watches
Closed • 10:00 am - 8:00 pm

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Recommended Reviews - Zales

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Reviews With Photos

Lavendar Jade from Turkey
Jedi M.

I ordered a ring that was from a third party vendor- apparently the gold ring setting was hollow and impossible to resize- I took it to Zales Pearlridge and within an hour they helped me find the right solid gold setting and off my ring went to create a new solid gold ring for my huge jade stone- Zales vendor assured me that the new ring would be solid and beautiful- I could not be more happy Thank you Zales

Anyah A.

We went to Zales! Rosie was patient in working with us to pick out our rings. They have a variety of styles and prices. They even had a sale going on for select rings. We purchased the lifetime protection plan which includes sizing and diamond replacement for both our rings. Rosie is just sweet and kind. When my fiance asked her about sodering my ring, she said not til after the wedding. We prefer Zales. It's pricey. Beautifil jewelry. Great service and they got Rosie too!

Frances W.

I am beyond upset. I came in for my ring inspection and it was fully in tact. I walked around for a few minutes and then my ring was ready. The lady gave me my ring back with a missing diamond. I had told her that I was missing a diamond and her response was "oh yeah.. I noticed that." REALLY. You noticed it and you weren't gonna say anything? How rude. I had told her that this wasn't my fault. Not once did she apologize. It's really upsetting at the fact that it honestly felt that she wouldn't have said anything unless I did. It's a good thing I did. How dare you.. So now it's gonna take 6-8 weeks. And I've read so many bad reviews about sending it off. I'm literally having anxiety about this guys. Not even one sorry... really? How freaken rude.

Their response text when asked where my order they took was.

Bait and switch! They do not honor their publicized prices or don't guarantee what you see in images is even close to what you get. They took my order, didn't even tell me it was canceled. and then sent me the following text messages confirming they don't honor their prices. Very untrustworthy , not honest, and horrible customer "service". Zero stars . Do not buy from here. Take your business elsewhere. There is also no reason why there site doesn't interface with their actual inventory. Very disgusted. Worst customer service ever on items they advertise and do not sale.

Jesiree W.

My engagement ring is from here and our wedding bands. Love coming here with the help of my "personal jeweler" Cathy. Who asks to clean my ring everytime I drop in. Great selection of jewelry whether it's white gold, sterling silver or gold. They have a clearance section as well as they have cute stuff for cheap. Oh, and they have this 40% sale on watches every now and then. Scored an Emporio Armani watch for $75!

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14 years ago

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13 years ago

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10 years ago

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11 years ago

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10 years ago

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Ask the Community - Zales

Review Highlights - Zales

“So while she was cleaning my ring my fiancée and I just roamed around looking for a ring or necklace.”

Mentioned in 2 reviews

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Zales - jewelry - Updated October 2026

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