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    Zad cars

    3.7 (3 reviews)

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    CarMax

    CarMax

    (80 reviews)

    I went to carmax after having an accident and needing a replacement vehicle. My salesperson was not…read morethe friendliest, but got the job done. There were no vehicles that fit my needs within my price range on the lot, but we located one in GA that was shipped to this location for me to pickup. I paid $250 for this to be shipped. When I came to pickup the vehicle, it smelled terrible. The previous owner had clearly smoked in it, and they sprayed it to cover up. I mentioned it to the salesperson and he replied "I just had it detailed this morning". I said it still smelled, and I was sent to the service area where I was told a gentleman would contact me and come to my home or work to do an ozone treatment to remove the smell. I was skeptical it would work, but figured, I'd give it a try. Over the next few days of driving the vehicle, I noticed it shook after about 70mph, pulled to the right, there was a "malfunction alert" light that came on while driving and the key did not open properly about half the time. (I was told to go to a Nissan dealer to have that addressed as there was a recall for that specific key). I returned the vehicle after 5 days. I never received a call from the person to treat the car for the smell and the problems while driving mounted. The sales manager, named Chris, was actually very friendly and the return process was easy. Unfortunately, I still feel like I was taken advantage of because I paid $250 for a vehicle to be shipped to me to purchase and the vehicle was definitely not in good condition. So, all in all, carmax has a great return policy, but Beware if you have to pay to have a car shipped to purchase because if there are any issues, you are out that money. It would be nice if they also stood behind their vehicle when it's clearly not what was expected to refund the shipping to the buyer.

    Let me start by saying I purchased a beautiful car from CarMax, that I absolutely love. However,I…read morerecommend to never use their finance. I make payments over and above what my car payments are each month. Car max likes to reallocate the money to future payments, so what you anticipate going toward your principal balance goes into a virtual Neverland. You as the consumer, have to call every month to make sure that it is applied to the principal. It's maddening. I called on 12-6 to make sure my December payment was applied correctly. I called again today to find out it still had not been applied correctly. I was told by customer service, for the rep to tell me that the request was in the "que" and would be done when the accounting department can get to it. What kind of business operated finances this way. Like I said I love my car and will pay this car off as fast as I can to get out from underneath this flimflam operation.

    iDrive Financial

    iDrive Financial

    (4 reviews)

    Idrive made provided my nephew with a great car at a fair price. It was a hassle free car purchase…read more process. I went with my nephew to make sure he didn't get taken advantage of since he didn't have much experience buying a car. With Idrive, I think he would have been fine without me. Almost everybody dreads walking into a car dealership because you're expecting the high pressure and sales tricks? Idrive was different. Dealing with their sale representative Liz and owner Edgar was a pleasure. They were straight forward and transparent about the sales process and offered us a great car at a very fair price. They were professional and got the paper work don't quickly so we weren't forced to wait unnecessarily. I will definitely give them a shout the next time I'm looking for a car.

    Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.

    Neil Huffman Acura - Neil Huffman Acura in the evening.

    Neil Huffman Acura

    (49 reviews)

    We came in around 10am to look at a pre-owned Acura that was sadly sold that morning. We started…read morelooking around and found the perfect car for us. We were complimenting the sales manager for how smoothly they ran things around here, boy did I eat those words. When we settled on the car we wanted, we went through and signed all the necessary paperwork, I was nearly jumping out of my skin with excitement when we signed the paper allowing them to "post a photo shaking your hand in front of your new car." A little while later, we were met with extreme disappointment to find we needed a co-signer in order to be approved. I was hurt and a little annoyed that they went so far with the paperwork despite not knowing if we could actually take it. We got in our car, pulled to the other end of their lot, we made a few calls and found a co-signer. We were gone for less than 5 minutes. We pull back in, hopeful tears in my eyes, to give the information for our co-signer. They started processing it and we waited over an hour to hear an answer. I'm in disbelief when after all this time, I finally heard the word "yes". My mother is who was approved as the co-signer, they said they just needed her to come sign a paper and we are good to go! My mother is a care giver to my disabled step dad so she had to ensure everything was safe at home before she made the trip to help us get our car. After only 30mins of waiting on my mother, we were called into an office, at 3:30pm, to tell us they sold the car to someone else, who test drove it after us at 1pm. They said their company policy is "first come first serve" but I guess they mean "whoever can give us the money the fastest" because they will apparently sign papers and do financing for the same vehicle for multiple people at the same time. I cannot begin to express the disappointment, the heartbreak. I don't want to speak on my personal life and mental health, but simply, the mental burden this experience has been to me is unreal, but what's even more unreal is hearing the talk amongst the salesman that this is the SECOND time they've done this to someone THIS MONTH. To the salesman, Dan Defler and the new cars sales manager Nick Dampier, that robbed us of our vehicle and our incredibly kind, humble and patient salesman Malick of the commission he deserved, I mean this in the most disrespectful way possible, screw you.

    I've been sitting in the waiting area for six hours waiting for them to do an oil change.read more

    Zad cars - usedcardealers - Updated May 2026

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