If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

I bought a Mercedes from Michael Gordon in January of this year. It was the most seamless car…read morebuying experience I have had to date. I knew what I wanted and what my down payment would be. I had done my research and pricing was competitive so there was no need to haggle. I already had financing pre-arranged. I called Michael before coming and the car was pulled out and ready for me to drive...alone...as long as I wanted! When I got back to the office, all my paperwork was printed out, including an offer with a better rate. I signed off and was out in less than an hour with my dream car! I have also been given referrals to quality service providers in the area for routine maintenance needs. I could not asked for a better experience. HIGHLY recommend this dealer if you are looking for a quality vehicle with a no-hassle process.

From the owner: We sell the most exceptional preowned vehicles in the louisville area for over 30 years. No sales…read morepeople. You can talk direct to the owner of the business.

I went to carmax after having an accident and needing a replacement vehicle. My salesperson was not…read morethe friendliest, but got the job done. There were no vehicles that fit my needs within my price range on the lot, but we located one in GA that was shipped to this location for me to pickup. I paid $250 for this to be shipped. When I came to pickup the vehicle, it smelled terrible. The previous owner had clearly smoked in it, and they sprayed it to cover up. I mentioned it to the salesperson and he replied "I just had it detailed this morning". I said it still smelled, and I was sent to the service area where I was told a gentleman would contact me and come to my home or work to do an ozone treatment to remove the smell. I was skeptical it would work, but figured, I'd give it a try. Over the next few days of driving the vehicle, I noticed it shook after about 70mph, pulled to the right, there was a "malfunction alert" light that came on while driving and the key did not open properly about half the time. (I was told to go to a Nissan dealer to have that addressed as there was a recall for that specific key). I returned the vehicle after 5 days. I never received a call from the person to treat the car for the smell and the problems while driving mounted. The sales manager, named Chris, was actually very friendly and the return process was easy. Unfortunately, I still feel like I was taken advantage of because I paid $250 for a vehicle to be shipped to me to purchase and the vehicle was definitely not in good condition. So, all in all, carmax has a great return policy, but Beware if you have to pay to have a car shipped to purchase because if there are any issues, you are out that money. It would be nice if they also stood behind their vehicle when it's clearly not what was expected to refund the shipping to the buyer.

Let me start by saying I purchased a beautiful car from CarMax, that I absolutely love. However,I…read morerecommend to never use their finance. I make payments over and above what my car payments are each month. Car max likes to reallocate the money to future payments, so what you anticipate going toward your principal balance goes into a virtual Neverland. You as the consumer, have to call every month to make sure that it is applied to the principal. It's maddening. I called on 12-6 to make sure my December payment was applied correctly. I called again today to find out it still had not been applied correctly. I was told by customer service, for the rep to tell me that the request was in the "que" and would be done when the accounting department can get to it. What kind of business operated finances this way. Like I said I love my car and will pay this car off as fast as I can to get out from underneath this flimflam operation.

This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

Great service! They replaced the purge valve, brakes, and rotors on my 2011 Traverse. They also…read moretopped off the fluids and checked out the rest of the car to see if anything else needed maintenance. The communication was great, and everyone I talked to was really nice. I will definitely bring my cars here from now on. The only thing that could have been better was the grease that was on my steering wheel and the seat and mirrors needed to be readjusted.

Oh it started out ok and as time went on they wanted me to pay way to much for the car I was…read morelooking at. To many hidden things I would not recommend , my excitement turned to frustration

As a person rebuilding their credit, i was very appreciative of them giving me a chance my vehicle…read moreis very nice 2010 fusion sport and runs very well!. They were respectful and polite will definitely reference.

I honestly like the atmosphere of the maintenance side and a lot of the staff are friendly. What I…read moredon't like that in the waiting room there is never any water in the fridge. I was so thirsty I ended up walking to get a water from 5 Below. It was a cold long walk in the snow lol. My biggest issue right now is that the system is going to AI and I personally will never like or agree with AI. When you call you're talking to an Ai machine and then when you're talking with human you get asked the same things. LET GO OF AI SO PEOPLE CAN KEEP THEIR JOBS HONDA!!!! This is horrible!

1 star. Zero isn't an option. Took advantage of my daughter as a first time car buyer. They…read morecharged her for key insurance for $700. They also gave her a second key that had no face on it. She asked where the other part was and they told her she was lucky to get one key. Avoid this place at all costs.

Idrive made provided my nephew with a great car at a fair price. It was a hassle free car purchase…read more process. I went with my nephew to make sure he didn't get taken advantage of since he didn't have much experience buying a car. With Idrive, I think he would have been fine without me. Almost everybody dreads walking into a car dealership because you're expecting the high pressure and sales tricks? Idrive was different. Dealing with their sale representative Liz and owner Edgar was a pleasure. They were straight forward and transparent about the sales process and offered us a great car at a very fair price. They were professional and got the paper work don't quickly so we weren't forced to wait unnecessarily. I will definitely give them a shout the next time I'm looking for a car.

Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.

They are one of the most honest guys I have ever dealt with. My family has bought from them 4 cars…read moreand cars have never had any issues! They are very reliable.

You can't trust them, especially buying a vehicle. Everything I have ever bought from them. I've…read morehad to get repaired. Don't believe believe anything they tell you get it on tape because they'll come back later and say they never said that just a heads up.

We came in around 10am to look at a pre-owned Acura that was sadly sold that morning. We started…read morelooking around and found the perfect car for us. We were complimenting the sales manager for how smoothly they ran things around here, boy did I eat those words. When we settled on the car we wanted, we went through and signed all the necessary paperwork, I was nearly jumping out of my skin with excitement when we signed the paper allowing them to "post a photo shaking your hand in front of your new car." A little while later, we were met with extreme disappointment to find we needed a co-signer in order to be approved. I was hurt and a little annoyed that they went so far with the paperwork despite not knowing if we could actually take it. We got in our car, pulled to the other end of their lot, we made a few calls and found a co-signer. We were gone for less than 5 minutes. We pull back in, hopeful tears in my eyes, to give the information for our co-signer. They started processing it and we waited over an hour to hear an answer. I'm in disbelief when after all this time, I finally heard the word "yes". My mother is who was approved as the co-signer, they said they just needed her to come sign a paper and we are good to go! My mother is a care giver to my disabled step dad so she had to ensure everything was safe at home before she made the trip to help us get our car. After only 30mins of waiting on my mother, we were called into an office, at 3:30pm, to tell us they sold the car to someone else, who test drove it after us at 1pm. They said their company policy is "first come first serve" but I guess they mean "whoever can give us the money the fastest" because they will apparently sign papers and do financing for the same vehicle for multiple people at the same time. I cannot begin to express the disappointment, the heartbreak. I don't want to speak on my personal life and mental health, but simply, the mental burden this experience has been to me is unreal, but what's even more unreal is hearing the talk amongst the salesman that this is the SECOND time they've done this to someone THIS MONTH. To the salesman, Dan Defler and the new cars sales manager Nick Dampier, that robbed us of our vehicle and our incredibly kind, humble and patient salesman Malick of the commission he deserved, I mean this in the most disrespectful way possible, screw you.

I've been sitting in the waiting area for six hours waiting for them to do an oil change.read more

I thought the overall process was really nice and easy to do. I enjoyed doing it mostly all online…read more The Carvana staff were nice and helpful with the whole process. I do feel like the vehicle was a bit overpriced, I did not like not having the option to be able to negotiate with the price, and I think that the shipping fees should have went towards the overall price of the car. However overall the experience was different than any other car buying experience that I have had and instead of having to drive around to shop for my cars, I was able to look at one place online that had it all! I would recommend Carvana again.

Went here to pick up my wife's Mercedes. Super turned off by the experience. For one the employees…read morelook sloppy as f$&k. It's not professional at all. I felt like I was at some used car lot in the hood. Two- we spent good money on this car, and they did an absolute HORRIBLE job cleaning the car. It was so bad that we have an appointment on Monday for a mobile detail crew to come to the house and do what they should have done. The car was so dirty I honestly couldn't believe they gave it to us that way. I didn't say anything at the time because I just wanted to get out of that business. Definitely won't get a car here again... Update we returned the car..