Been coming here since right after they opened. If you want a mechanic like the days when they…read moreknew an engine inside out like they had placed every hose, bolt, washer, etc. in it themselves- you want Scott. I had an A/C problem for years with my Frontier. After hundreds of dollars and multiple appts. at Pierce Automotive (no longer in business :) , $1,400 at Hoselton Dealership, I told Scott what it was doing and he looked up and said sounds like a small hole in your radiator. I have a different vehicle now BUT I GO TO THE SAME GREAT MECHANIC!!!!!!

Highly recommended!! Great service, great prices and very accommodating! Staff are understanding…read moreand very helpful!!!

I'm new to the area and had no idea where to go when my tire was punctured. A friend recommended…read moreJoe's On Your Side Auto. I called that day and they said I could come right over-fixed my flat for $20 and did an excellent (much-needed) check-up on my car. A friendly and trustworthy shop worth the drive to Gates. I'll be going here for all my inspections and auto work from now on.

This is the most negative review that I have ever written. I usually share my positive experiences…read moreand, rarely, do I write negative reviews. However, wasting $700 and being put in a life threatening situation is enough of a reason for me to write a review that is four thousand words long. To summarize what follows, the Auto Stop installed old brakes on my wife's MINI, sent her back home in a car that leaked braking fluid, promised to refund a part of the $700, caused me to loss yet another $100, stated that upon consulting their attorney they were not obligated to do anything, and said that their business was facing closure. Now, the details, if you are interested: I had been a loyal customer of Marcie's (the owner of the Auto Stop) for most of the three and a half years that I lived in Rochester, NY. During that time I've come to their shop multiple times with my 2014 Mazda3 and my wife's 2011 MINI. The service was always good, communication better than your average shop. However, things took a sudden turn at the end of 2019. I moved to MD in November while my wife stayed in Rochester for few more months. In December she took her MINI to the Auto Stop for brake job -- rear breaks, including calipers, were replaced. Run her about $700. It was Friday. While she drove the car during the weekend she called me saying that all brake lights came on. I told her to go back to the shop, which she did. She called me saying that the car was barely braking but she made it to the shop; the mechanics have told her that all braking fluid leaked and she was lucky to have made it; they proceeded to fix, i.e. tighten whatever wasn't, added (or flushed) the fluid and let her go at no charge. Having heard that I was in a shock -- it was only luck that my wife wasn't driving to visit me in MD that weekend as that could have resulted in her loosing her brakes while driving at the PA highway (with 70mph speed limit!). I was frustrated but trusted that it was an honest mistake. Fast forward to February of 2020, my wife joined me in MD. As soon as I saw her drive I heard and saw that her rear brakes were in terrible condition -- extremely rusted, flaking, and chipped. I did not believe that these had been installed new. I was upset but kept calm. I went to a local shop whose mechanics confirmed that the brake rotors, pads, and calipers were all in bad shape; calipers were shot. I conveyed the findings to Marcie over phone and told her directly that I would like to obtain a refund -- at least partial -- as I had to have the entire brake job re-done. My multiple phone calls with Marcie were difficult to say the least. She offered fixing the brakes if I came back to her shop which I did not want to do as I believed that driving few hundred miles on these brakes was dangerous. She stated that she might be able to do a partial refund for the parts. I agreed as that was better than nothing. I had the local shop fix the brakes again and give me back the old calipers (which I had to pay extra $100 for as shops normally send old calipers to manufacturers for a discount on the new ones). I shipped the old calipers back to the Auto Stop as agreed with Marcie. Upon receiving the calipers, Marcie asked me for receipt from my local shop who took them off. For the next three weeks I haven't heard from Marcie so I called her again in the beginning of April to check on my partial refund. Marcie answered the phone and stated that it was impossible that these calipers were installed in December (my point exactly), that had I gone to her in person with the MINI she would have had the brakes fixed, and that she was waiting to talk to her supplier. At this point I have lost my hope for any refund. Marcie made it very clear that I am not getting the $700, not even part of it, back. She made sure to tell me that she had checked with her attorney as far as what her responsibility is and that she was not responsible to provide any sort of remedy. She also told me that her shop was facing closure and she cannot afford addressing my brakes. I used to refer my friends to this shop. I no longer do. $800 ($700 plus the $100 I had to pay for the core) is a lot of money. I could have taken my wife on a very nice weekend get-away but instead I had to pay another $700 to have the brakes fixed again.

Summary: Bruce's Auto Stop is an automobile repair shop in Rochester, NY. I believe they offer…read moretowing. Cost: As far as I can tell, completely fair. I never felt I was getting ripped off like at Monroe's or a couple other places I had come across. Experience: Bruce and his crew are fantastic. Before I moved to Geneva, NY, I came here all the time, for everything. At the time, I had an older 1990 Buick and they were great with everything. In fact, had I not regular'd here, I'm not sure my car would have made it as long as it did. They get to know you and your car by name (well, not your car's name, unless you tell them probably!), and everytime I went they had fruit and donuts for free. Every experience I have with them is a great one. Overall: I loved Bruce's Auto Stop when I went here. I moved to Geneva about 9 months ago and haven't been there since based on where I am, but feel the need to review them on all the good experiences I've had in the past. Good businesses deserve to get good recognition, and Bruce's is amongst the best.

I just purchased a new motorcycle from Jim at Roc-On Harley Davidson and I want to thank the crew…read morethere for being such professionals what they do. I tend to take my time with large purchase like this. I look and think and look some more. I was given all the time and assistance that I needed to make up my mind. I received a great offer on the new bike and my trade in. I could not be happier with my purchase decision.

If you're looking for a new toy, and you want to be treated like a valued customer, look no further…read morethan ROC ON POWERSPORTS !!! The staff is second to none. The sales team will bend over backward to make your dream a reality. looking for parts well, Roc On has you covered there, too. The dealership is loaded with aftermarket pipes and chrome accessories to personalize that new vehicle, with a new customer discount to boot. As for apparel, they have too much to list all major brands helmets, jackets, and boots all bases covered. Fly high free bird @ Roc On Harley-Davidson

I hate to leave bad reviews but I need to warn people - especially those that may not be as 'car…read moresavvy' as others. So I was involved in an accident that left both my driver's side tires blown out and both rims with extensive damage. I had heard good things about Northside so I had my vehicle taken to Northside in Dewitt (I live in the Syracuse area). The Dewitt location said they were backed up so they were sending my truck to the Greece location. I received a call from one of their reps so he could find out what happened in the accident and hear my concerns regarding other damages my truck may have incurred since we could only see the tires and rims were damaged. We had a quick but good conversation and he asked me if I wanted the new tires in the front or back since you cannot have unevenly worn tires on either side. (Differing treads should be placed opposite one another i.e. one set of same treads in front and other set of treads in rear) You cannot do this side to side as the vehicle will pull, essentially fight itself as the treads try to do their thing. Anyways - having him ask me that was reassuring that he knew what he was doing so I felt less anxious. They said my vehicle would be ready 7/2. I didn't hear anything that day but I figured with the upcoming holiday, they were probably a little behind (no biggie - I had a great rental ;) So I called on 7/7 after not hearing anything and they said my truck was in quality control and they were about to call me later that day to arrange for pick up (back in Dewitt) So I arrived at their Dewitt location and spoke with two nice ladies who explained to me that they had an alignment done on my truck - they 'subcontract' alignments through Monroe Tire and Muffler. But they said they had to replace the upper ball joint so again I felt better knowing they found that - which led me to believe they actually had taken a serious approach to my concern. So I drove off - happy as a clam. Until I did my own test and found that my truck was pulling to the left. And not slightly - I took my hand off the wheel and it immediately started veering into the oncoming lane. So I got home and took a closer look. They installed the new rims and tires on the driver's side and hadn't rotated them so the more-worn tires were in the back and new tires were in the front. I wouldn't have been so angry if the rep hadn't specifically mentioned they were going to do just that! And the quality control inspection? WHAT THE F@$K WERE THEY INSPECTING?!?!? I will say that when I called the rep he did apologize several times and offered to fix it if I brought it in. But that would be more of a waste of my time and jockeying cars and rides etc that I didn't want to deal with. So I fixed it myself in an hour in my garage. This is a concern to me because my original tires are still fairly new (purchased last fall). But what if another customer was in there, down on their luck, whose original tires weren't in the best shape? That could cause an accident and someone could be hurt. I also want to mention that I have a sneaking suspicion that Northside 'subcontracted' the entire project to Monroe, who slapped the tires on there and called it good and Northside was being lazy and didn't follow up. They just made Monroe do all the work for half what the insurance company was paying them. That's pretty low Northside. Your reputation just took a big hit in my book.

I stopped in this morning to get Adam's (Manager) opinion on a little mark on my hood. Adam had…read moresome time and said for something so minor no charge. Within a few minutes or so Adam took care of the mark problem solved! Adam was so patient and described the most likely cause, etc.. I would recommend the shop for all work I will be back given this very impressive experience. Franklin initially greeted me and looked at the spot/area then turned it over to Adam for the fix. Thank you both!

I have been buying and servicing my cars at Hoselton's for over 30 years. They treat me nicely…read moreevery time I go there.

Can you give zero stars? I suppose I should have known, Hose is their first name and that's what…read morethey do - they hose you! They "fix" your car with some little part and claim that the warranty doesn't cover anything, so you end up paying $600+ bucks and then the next day the car breaks down again with the same exact problem only now the motor is blown! And they have no idea when the new motor will be in and you are just screwed! Would NEVER use this place again.

Good parts affordably, fast service . -Nateread more

I was in a pinch and something wasn't normal about my vehicle and I found these guys online and…read moretowed my vehicle off not knowing anything about this business, but they took me right in and treated me like I was family and told me everything that was wrong with my vehicle, including things that weren't part of my concern but red flags in their eyes because of safety concerns...... which in my eyes is incredibly admirable for them to look above and beyond the problem at hand and not try to upsell me but just let me Like a friend would do. they knew I didn't live in the area and then I was just passing by, but they provided service to me as if I was their top customer. They knew they would probably never see me again, but they still took me in as top priority as they fixed my vehicle, which by the way ran as good as it did the day I bought that vehicle after they were finished. It feels crazy to say that I feel so lucky that my vehicle broke down in Phelps, New York, and then I found a place that could tow my broken vehicle to a destination where it would be fixed to completion within hours...... it feels like a story my parents would've told me about "back in the day", but I literally experienced it within my lifetime. Throughout my wait, they offered to buy me lunch and they let me sit and watch my vehicle being fixed. In the middle of I discovered they had the nicest little bathroom I have ever been in. Real life example of don't ever judge a book by its I would recommend these people to my daughter, my mother, my neighbor, my mailman. #brotzautomotive

For me, it can be really frustrating trying to find a service provider I can trust when it comes to…read more"car stuff"... because I am a single mom who very clearly knows nothing about "car stuff". Luckily for me, Brotz Automotive has proven to be a trustworthy and reliable auto shop, where I now go for every oil change when any service light comes on, and routine maintenance. They have always been very friendly and helpful. If they find a problem I didn't know about, I trust them because they take me in and show me, then recommend where I can go for a second opinion. They let me know how serious a problem is, so I can decide if it's a priority or not. The prices are great and I strongly recommend this place, especially if you're used to "the other guys" who just try to take advantage of your naivety (if applicable.)