The owner is also the operator. He's done bars and exhaust for me, as well as tires multiple times…read moreover the years. He's ALWAYS faster and less expensive than the dealership, and he has never had my bike for longer than he said the job would take. Only downside is he's usually booked weeks ahead, but it's worth the wait. He charges fairly, has never overcharged me, and his work is meticulous and done on time.

Cannot give this location enough praise. Always helpful, never pushy, always understanding…read more Couldn't ask for a better place, in my opinion.

Fantastic to find an awesome family owned motorcycle service shop. Professional, courteous, and…read morefriendly.

James and Keith own this lovely repair and service facility in Downtown Rochester…read more They are honest, no-nonsense quality repair people. This is the place to go if you have a PRE-1980 two (or three!) wheeler in need of maintenance or repair. I've had their help (putting it mildly) on two projects--fitting a sidecar to my Royal Enfield 650 Interceptor, and finishing up my restoration of a 1964 Honda 50 Cub. All work was performed in a timely and professional manner, The bill for each project was below my expectations, and the quality of work was above my expectations. For example, they found an OEM light bulb for the speedometer on my 50 year old honda cub. It's 6v. It's not available over the counter. If you have a pre-1980 HD, Vincent, Indian, Excelsior, Japanese classic, Brit bike, this is the best place in town to bring it for servicec or repair, tires, or just to shoot the shite and show off your classic bike. Tell them Uncle Bob sent you. Grrrrr!

I can't recommend this ship enough. Their crew is fantastic, professional and very easy to talk to…read more The work they do is outstanding and they stand behind it! If you have an Audi, VW, BMW, etc. you need to give them a shot, you will not be disappointed.

Wholeheartedly recommend this shop. I have had my Porsche and Audi worked on here. First rate…read moreexperience from beginning to end. Plus everybody in the shop is into cars and quite happy to talk with you. The folks up front make it their 100% personal business to make sure you're happy in every way. I drive from out of state to bring my cars here.

I needed a car inspection done and normally I would just go to the dealership but they were beyond…read morebacked up.. a month out. I started calling around to local places... everyone else were either booked out for the next few week, sticker machines not working or some other issue. I'm called Total car care and they were great. Not only did they have me come in right away they fit me right in. Took less than an hour and John was so professional and friendly. Amazing local shop that I highly recommend!

I cannot recommend this business highly enough. If you're looking for people who have the…read moreprofessionalism and ethics of old skool business owners this is it! They were able to get my car in the same day I called And finished it same day. No run around. No inflated charges. just great service at great prices!

This is the ONLY place we take our cars to be serviced…read more Quick, friendly, inexpensive and wonderful people!

I went to Schoen Auto today for the first time. It was only for a car inspection, but I feel this…read morewill be my go-to garage from now on. Unlike other garages, there were no fear tactics used to try to tell me I need new tires, or brakes, or whatever. Every interaction that I've had with them so far - phone and in person - has been professional and respectful. While waiting for my car, I listened to the interactions with other customers. I have honestly never heard auto service people speak as kindly and thoughtfully to customers. Also like other independent garages, there is an actual waiting area, with multiple tables, chairs, a window that allows you to look into the garage, a maintained bathroom, and a selection of Keurig coffees. Disregard the couple of bad reviews that have been submitted. Customers can be jerks and there are some people that are never satisfied. It seems that Schoen Auto's genuine philosophy is to do what is necessary to make things right with those rare unsatisfied customers. I hope this garage is around for a long, long time and remains under the same ownership.

I had the best car buying experience I have ever had today at Van Bortel Subaru of Rochester!…read more I worked with Shawn P and not only was he professional, but fun and made the entire experience smooth and stress free. Was a no pressure deal and gave me a great deal without all the back and forth hassle you get at other dealerships! My entire family has used Van Bortel and Subaru for years. 3 generations of happy Subaru owners! I chose the 2026 Ascent Onyx Touring for its towing capabilities as I was coming from an F-150. It tows my Bayliner with ease and I hardly notice a difference! I would also like to add that the service department is also incredible. I had faulty trailer brakes on my trailer and one of the technicians Tom went above and beyond to help me diagnose the issue and gave me recommendations on how to fix it even though they don't normally work on trailers he still pointed me in the right direction. I am THRILLED and would HIGHLY recommend Subaru and this dealership to anyone! Thank you!!! -Nick

The car buying experience is five stars. The people in…read moreservice also earn five stars; the quality of repairs is good and the waiting area is quite good. But scheduling service is very difficult. I can't say enough about how great the car-buying experience, in every way. They work with you to get the car that fits your needs (I got one of the last manual transmission Crosstreks!) They're available to help with the process of changing registration and all the other items to get the new car established. They offer follow up with any questions, including about warranty. They carefully explain warranty options. This is my first subaru : compared to Toyota - Subaru's people and work on doing maintenance and repairs is just as good and the waiting area is almost as good as Toyota. Scheduling service, though, is another story -- much worse than Bob Johnson Toyota. At Toyota I could easily schedule a time to come in. My first February after I purchased my car I tried to set an appointment up at Subaru *a month in advance* at a time when I'd have work to do while I waited and all they had was early morning and evening appointments. When I called about this difficulty I was told I should just do drive-up service and I'm going to try that.I used that rather than an appointment only had to wait less than two hours for an oil change, so that was fine -- I could come in when I had work to do or the day was not very nice. The people were very helpful getting me a maintenance book for the used vehicle I bought But the second time I tried to use the drop-in service (for an inspection and oil change in August), I arrived shortly after 1PM and was told they were willing to fit me in, but that the wait would be perhaps til 8PM close; they said they were telling others they should come back the next day. I checked Subaru's online appointment system and the first appointments available from the time I write this review are 29 days from now -- and those appointments are very limited (early morning evening.) About 34 days from now there are appointments available. In my many years with Toyota, calling a week in advance was enough to get an appointment. This shows that the problem I experienced in February -- not being able to get an appointment within about a month -- is the same in August. In retrospect, I think, Subaru doesn't accommodate those who want to wait on a repair very well. My wife has had a Subaru and I found it hard to schedule repairs. Subaru a shuttle and $10 car rental on offer. They're much better set up for people who want to drop their car off rather than wait. Subaru's difficulty scheduling is probably because of how successful Subaru sales is. Kitty Van Bortel has built a great company with committed people who work at Van Bortel. I don't know how Subaru could solve this problem. On this August day I tried to get a drop-in oil change and inspection, I was told about the 150 vehicles they were trying to get through. And they were personable - gave me a card and said I could try to call in advance and personally helped back me out of the crowded entry to service. I have had one maintenance done with Subaru and was welcomed warmly, the staff was great, and the service was quick. But scheduling service is tough. (I'm also no fan of online-only setting up appointments to have work done).

I've been going there for a couple years and they do amazing work they are well trusted and Scotty…read moreand his wife are the sweetest people ever!!! Highly recommended them and will never go anywhere else as long as they are around! definitely higher than a five star definitely a 10 plus!

Scotty's offers excellent service. They are honest, skilled, and really look out for their…read morecustomers. Paul and his team of people do everything possible to help their customers. A great place to bring your vehicle!