TLDR: Excellent communication, polite, fast service, good follow-through, great job of installation, knew how to handle the details of a complex claim.
I went here to have my windshield replaced on August 11, 2023 based on the review of Elite Yelper @Leah M. (way back from February 25, 2014--thanks Leah!), and I have nothing but good to say about this business.
The backstory: a crack appeared a few days in my windshield after I replaced the wiper blades. I was gentle, but somehow it still cracked right where the metal j-hook of the wiper contacts the windshield. I was irritated, as this was totally preventable, but alas...
I had been paying for an insurance OEM rider, which allows me to obtain genuine Toyota parts for my car. I have been paying for it all of these years and have never used it, so I took advantage of it. It skyrocked my claim from a few hundred dollars to well over $1,000, but insurance does not raise your rates for a glass claim, or so the experts on a web forum told me, and I had only a $50 deductible, which was reimbursed to me by AAA Northern Nevada (MWG--Mountain West Group).
The company I used back in 2018 in Reno had gone out of business. I was bummed, and looked to see how I could contact the owner for a recommendation, as he was awesome, to no avail. Then I posted on Nextdoor. There were some recommendations and even one offer to do the installation, but I didn't like them.
So, the first company I contacted in Reno, which has glowing reviews on Yelp, was mobile, and although they emailed me back fast, they could not do three things:
1. Obtain the genuine Toyota glass
2. Do the required calibration of the sensor after windshield replacement (they claimed mistakenly it was unnecessary since it wouldn't be touched during the actual install)
3. Get me in in a reasonable time (two months wait!).
So, my next stop was Z-1 Glass by the airport, which also has glowing reviews. Tony, who works the desk, was wonderful.
She said they could easily get the OEM glass, and also have a woman who does the calibrations. I could take my car there and wait in their waiting room. It would be three hours she said.
It took about a month to get the glass in (I know from a previous mishap in 2018 it does take time to get the OEM), then Tony called me to reschedule since the woman who does the calibrations was leaving for vacation that week. But I happily rescheduled (made it easier for me, actually) and when I went in, things went very smoothly.
The installer came inside and greeted me and even offered me a water. They did the installation outside, in their parking lor, right in front of the waiting room. Tony was also happy to let me use the restroom in the office. Two guys did the installation, and it took about 30 minutes. Then the woman drove the car inside their garage bay for the calibration part. That took about 15 minutes. And then they were done--two hours early!
Everything looked great and has held up. No leaks, even when it rained right after the installation. I could not be happier. I have a new installer should anything else happen (knock on wood it doesn't)! read more