Thank you for the response. A few facts for anyone reading:…read more The Rolex runs. I have since received a legitimate service quote of $1,500 by a specialist, but candidly could have sent it to WatchCheck. The GP at a hair more. You quoted $6,000 then offered $700 for both watches. You are now claiming $14,000-16,000 in restoration costs. Those numbers just are not accurate in any world... These watches are being serviced. They weren't beyond repair... they were beyond your interest in being honest. Vintage watch service specialists exist that are not predatory. This is not one of them.

Jessica was incredible. She helped us find the perfect ring for the groom and even kept the special…read moreengraving from his mom a secret. She made everything easy, answered every question, and her service was on a whole different level. She even shared a few helpful wedding tips. Highly recommend asking for Jessica.

Michael and Allison are so helpful! Michael went above and beyond to help me with my questions and…read moresimply emanates kindness Allison likewise has a warm, open, helpful and friendly disposition. The jewelery is beautiful and they clearly care about the custumer experience. I highly recommend popping in and seeing how they might help you find the perfect gift!

To be honest, I'm surprised I'm writing this review, but our experience in our recent visit made it…read moreso we're definitely never returning, and would highly recommend people go elsewhere for their needs. The first time my fiancée and I visited, we were freshly engaged and needed her ring sized a bit smaller (from a 6). We saw that Schmitt had good reviews and it was in our neighborhood, so we paid them a visit. During our first visit, the employees (a young woman and a gentleman who was billed as sort of the "expert" on ring resizing) were very kind to us and worked with us to determine the correct size to go down to on the ring. The gentleman was extremely insistent that we need to go all the way down to a 5 and, despite the fact that my fiancée was honestly and vocally uncomfortable with it, we trusted his expertise (after all, we had gone in seeking advice) and paid to have it resized to a 5. Fast forward almost a year of us convincing ourselves a 5 was the right size, my fiancée is at this point having extreme anxiety about how much effort (and pain) it takes to put on & take off the ring every day, and we decide size 5 is simply too small. While a 5 fits her finger fine once the ring was on, getting it over the last knuckle is difficult and painful, and has been leaving the skin on her knuckle irritated and inflamed. Yes, Schmitt was wrong (and confidently, emphatically wrong), but we understand that nobody is perfect and we were totally willing to trust them again to get it right this time. However, when we visited this time, the energy we were given by the employee who "greeted" us at the door (an older woman with gray hair wearing a ton of jewelry) was immediately hostile. When we explained our situation and that we were hoping to have the ring resized (and obviously willing to pay to have it done), the woman was flippant and condescending and not AT ALL consultative. Without seeming to give it much thought, the woman asked if we wanted to go to a 5.75. While we were open to this, we pointed out that the previous gentleman we worked with was insistent that a 5 (from a 6) was the right size, so we were hesitant to go all the way back three quarters of a size so easily. The woman suggested that my fiancée's knuckle "must have grown an entire size" in the time since our first visit. She then again asked us if we wanted to go to a 5.75, with the impression that she didn't really want to go back-and-forth any longer. I understand that ring sizing is a sort of imperfect science and that bodies (and fingers) DO change, but the energy and attitude we received was seriously off-putting and, frankly, unwelcoming. We probably don't look or dress like most of Schmitt's customers, but we are nice people and can afford to shop there (not that that should matter). We left Schmitt's and took the ring to another local jeweler (see my other reviews) the same day where we received excellent, friendly, and consultative service. Turns out you can put beads on the inside of a ring that is slightly too big to help balance things out! My fiancée now has a perfectly-fitting ring, size 6 with two small beads on the inside to help stabilize it once over her knuckle. We gave Schmitt's an honest chance even after they messed up badly the first time, and they blew it. Please go elsewhere.

Jay is so , so , so AWESOME. You will not find a better guy to help you with your watch…read more(repairs/cleanings/service) anywhere in Arizona. I recently brought in my watch that needed a simple pin replaced after losing the original pin while on vacation. Jay needed to make an adjustment to the bracelet and source a pin that would fit. He did the work quickly and insisted on not charging me. I tried to pay him, but he wouldn't accept anything. He is friendly, knowledgable and reasonably priced. I have been to Jay's shop twice and I will never go anywhere else with my jewelry needs. Thanks Jay...you make me feel like we have been friends forever. Jeff A - Phoenix, AZ

I've been into this place twice. The first time ima to get a Cartier bracelet polished. The first…read morething this guy does is grab his loup and starts evaluating the authenticity of the bracelet. I didn't ask him to. I wasn't there for authentication services. I know because I night it from Cartier. He has comments like "are you sure this is real?" I'm not sure if it is? Where did you buy it?" Blah blah blah... dude. I'm here to get it polished. Period. I left and took it to another jeweler to get polished. A couple weeks ago I go back to have him give me an offer on a 1.10ct VS1 G color diamond in a platinum setting. Real mined diamond. And the cost to mount a single lab diamond in an earring setting. The moment I hand him the lab diamond... again with his unsolicited opinions... "I hope you don't pay anymore than about $175 to 200 for this... lab diamonds are sooo cheap blah blah blah" DUDE... I don't ask your opinion. I asked what you'd charge me to mount it. If you want unsolicited advice/opinions.... HES YOUR GUY!! PS his offer on that diamond set in platinum was $700. Interesting how you thought a 25 year old ring was a lab diamond (lab diamonds didn't exist 25 years ago) that you offered $700 for set in platinum but in the same visit you told me you rendered your opinion on what I should have paid for the lab diamond I had. Save it. My message remains the same. I went there twice thinking you went out of business and there was a new jeweler but you merely moved around the corner. (PS another jeweler offered 200% of what you offered.) Maybe if someone asks you "do you think this is fake?" Or "what should I pay for a lab diamond..." You answer them. Instead of injecting your unsolicited feedback.

I'd like to start by saying I never leave reviews but this place exceeded my expectations. I had…read morechanged the stone in a heirloom and needless to say was a little nervous about it. The prongs had to changed so they could accommodate the height of the new stone and I was afraid it would change the look of the ring. They did a beautiful job. The quality of craftsmanship is beyond what I was expecting. I will be back!

Very personable when we dropped off my ring and necklaces. BUT.... it took 6 phone calls and 4…read moretrips to the store and over 2 months to have my appraisal and necklaces finished. I was told repeatedly that they are so busy...when I dropped off the jewelry, I was told 1 to 2 weeks for everything to be complete. I would definitely not recommend OT Jewelrs

Venus gave such an amazing experience ! I went the other day to shop for a gift for my mother &…read morevenus helped me alot!! she's an amazing worker & helped me choose the best gift! my mom loved it. thank you so much !

Amazing customer service very patient and helpful Adrian the one that helped me picked out a ruby…read moreset for my girlfriend and she loved it I would definitely go back and by there again

I stopped in on Tuesday 6/17/25 and met the nice man behind the counter. I needed the clasp…read morereplaced on my favorite necklace. I asked to get it back the next day. With a smile he said no problem. Today I picked up my necklace and it's perfect. He cleaned it too. I totally recommend Jaime. Check the hours on the door or call him.

Closed during your reported business hours. I'm not going to fall for that twice…read more Yep says my review has to be longer. So, I'll add that I don't even want to do business with a company that doesn't manage their online listings. Like updating your hours.

Hands down the best place in the valley for jewelry. My fiancé was able to have my diamond ring…read morecompletely custom designed and custom made with Joe, who used to work with Tiffany's. When going in for sizing and cleanings, they do it right there on the spot free of charge. I'm in and out the door in 15 minutes with my ring, versus the other stores that take weeks for the same services. EZ diamond imports pricing is unbeatable and their attention to detail is unmatched.

In looking for a diamond ring to propose to my girlfriend at the time, I had visited a few of the…read morepopular jewelry stores as well as a few wholesalers in town, and the one company that earned my business was E Z Diamond Imports. I received several word of mouth recommendations to touch base with the owner Ezra. Stopping by on my first visit, Ezra showed me around, answered all of my questions, introduced me to the technology that would be used, and worked with me to create a timeline and price that worked for my budget. Ezra and his team made me feel right at home and provided me real-time updates during the process. His location (now at 29th Street & Camelback) is not in a shopping mall or stand-alone storefront but rather an office that accepts appointments. Thanks to Ezra and E Z Diamonds, my now fiancee has a one-of-a-kind ring that she adores and represents the love that we share!

Over priced, really bad hours. Look if a "jeweler" is selling invicas watches you know they are not…read moregood. Their hold "buyback" is a joke and just a fraction of the true value. Do yourself a favor and find a different jeweler... this place has crashed out with the new owners. You also put the clasp on backwards. Attention to detail at this business is trash.

I had my aunt's ring, which was more sentimental than valuable, sitting in a box for years. It was…read moreold, looked like a diamond, and I brought it in thinking I might have it resized. I have used this small shop successfully for minor repairs under the past ownership, and I was impressed by the continued great customer service. I really appreciated the time they took. Unfortunately, when they examined my ring, they noticed the mounting had cracks which could lead to the diamond falling out. (They showed me). The repair would be expensive, but what shocked me was when I was told that a jeweler with different equipment might be able to laser-weld the repair for far less. This was not something I wanted to invest a lot of money in, and I really appreciated their helpfulness and giving me an option. That will be remembered when I have other needs, or someone is looking for a jeweler.