Really helpful on changing battery on watches and bands I'm happy . I definitely come back soon for…read moremy other watches to get fix

Always come here for my batteries and repairs. Just had an IMPOSSIBLE watch band removed,they…read morewouldn't give up! Definitely recommend

I decided to try this spot out to get all of my battery watches replaced and repair a gold pierced…read moreearring clasp after looking at reviews online when we moved here back in 2023. This little shop is located right next-door to Macy's on the second floor in the Arrowhead Town Center Indoor mall. A few days ago, I noticed my watch stopped so I went back in to get a new battery. I couldn't remember, but I thought I had received a warranty on my battery when I purchased it in 2023. My service rep was extremely friendly and polite. She asked what my phone number was and found my account. She said my warranty was up in 2028 and she'd have my watch with a new battery ready for me in 15 minutes. I shopped around the mall staying in the area and received a text in 15 minutes that my order was ready. I returned and she handed me my watch and a receipt with $0 charge. Great all-around experience here and I will definitely be returning. I love honest and organized businesses. No haggle and very convenient and easy for the customer. Another touch I love about this place is they clean up your watches and jewelry and also set them to the correct time and date.

I rushed in on Christmas Eve. I needed a new watch & straps put on the watch. I also still needed…read moreto purchase one more gift. Amanda started helping me. in 30 minutes I had a working new watch. With the watch straps put on the watch as well. While they were working on my watch. She helped me pick out a fountain pen. Amanda saved Christmas for me. Good people definitely make a difference. Thank you Amanda. Pedro C.

If you need a jeweler... I've got a guy. And his name is Eric…read more I cannot say enough amazing things about Eric! He is unbelievably knowledgeable -- the kind of jeweler who actually takes the time to explain things, walk you through options, and make sure you feel confident in every choice. His pricing is extremely fair (refreshing in the jewelry world!) and the quality of his work is truly top-notch. Whether it's repairs, custom pieces, upgrades, or anything in between, Eric is THAT guy. The one you rave about to your friends. The one you send people to with full confidence. The one you keep going back to because you know you're always going to be taken care of. If you've ever said, "Ugh, I wish I had a jeweler I could trust," this is your sign -- Eric is your guy. I recommend him wholeheartedly and wouldn't go anywhere else.

I can't say enough wonderful things about working with Eric! He custom made my wedding bands, and…read morethe entire experience was absolutely perfect from start to finish. Eric was incredibly patient and took the time to really listen to my ideas, notes, and feedback throughout the process. He offered thoughtful, realistic suggestions that helped bring my vision to life exactly as I imagined. Not only was he kind and professional, but his communication was outstanding -- I always knew what stage we were at, and he made the whole experience stress-free and enjoyable. On top of that, his pricing was very reasonable for such high-quality, custom work. Our rings turned out stunning, and I couldn't be happier. I'll always go back to Eric for any future jewelry pieces!

Highly recommend for repairs and purchases. Very transparent. Owner takes pride in his work.read more

Wonderful shop manned by Jack Wilson, the owner. He does it all. I took my Raymond Weil tri-gold…read morewatch in for battery replacement as I didn't trust leaving it with one of these "fast-fix it" watch shops. Took a day, but he had it ready at the appointed time, and I'm back in the "time business"!! He's also got a nice collection of diamond rings, earrings and other bpieces as well as some Rolex watches and other nice quality jewelry pieces. Really nice guy, you get a feeling of complete trustworthiness. If I'm looking for a jewelry gift, this will be my first stop.

They have really good service I took my husbands necklace for a repair only paid 50$ and received…read moreit like brand new really good work thank you

The bracelet I ordered and had customized was everything I imagined and more. Only reason I did not…read moredo 5 stars is because each time I went in it seemed like I was the last person they wanted to help (I would arrive before someone else and they would go to help them first!). Also, instead of instantly offering to fix a small mistake on the bracelet, I had to ask for it. Other than that, hardworking people with some good jewelry.

Nice little shop. It caters to the community it's located in so the jewelry offerings reflect that…read more The other review is pretty unfair in all of the baseless assumptions. lol know the neighborhood you are in buddy. Anyways nice people and I'm happy to support a new small business. Thanks!

I brought my necklace in for what should've been a simple solder repair, but it took almost two…read moreweeks to get it back. When I finally received it, it didn't look like the solder work was done at all, it honestly seemed like a link was just reconnected and called a repair. Communication throughout the process was also very poor, which made the experience even more frustrating. I expected better service and clearer updates. Disappointed overall.

My grill didn't fit.Poor customer service .I had to wait another week and a half past the date that…read moreit was supposed to be finished.

Loved the finished product. Had a couple sizing issues and they kept trying until it fit. Love my…read morecustom gold grill. Thank you.

Vlad is an extremely creative soul, and also a perfectionist! We worked out the details on a…read morespecial ring while I was visiting Scottsdale and noticed a mistake was made in the finishing of the ring after receiving the package in the mail. After notifying him, it took a while but he came up with several rings with different finishes for my approval. He was determined to make me happy, and he did! I recommend him highly for all your custom jewelry. He believes in a satisfied customer, and he did just that!

From the owner: Custom Jewelry Design, CAD Design, Mirco Pave Diamond Setting, Jewelry Repair, Jewelry & Diamond…read moreBuying, Appraisals.

L. Trapp Jewelry Design My Star Jeweler…read more My engagement ring was broken. The diamond was reset into a new design by L. Trapp Jewelry Design. I enjoy wearing my ring now. Within a short duration of time my new ring was created by the master work of jeweler Laurence Trapp of Scottsdale, Arizona. It was a pleasant experience and the results are stunning. I will be a repeat client for years to come. I highly recommend L. Trapp Jewelry Design for your next fine jewelry purchases. C J Phoenix, Arizona December 2020

I am so pleased with the jewelry that I have had custom made here…read more I first had my wedding ring and most recently a bezel for my Rolex. His precision and technique to detail is excellent and his ability to capture what it is that hope and desire for a design is spot on! I highly recommend this place. I will be a customer for life and already have another puece in mind to have made.

Great little jewelry shop in north central Phoenix. I've been coming here for years. They've…read moreappraised my Rolex and some other jewelry for me, and I've purchased a few items for my wife, most recently a beautiful sapphire ring for our 10th anniversary. Nice selection of gemstones, wide variety of jewelry. And importantly, their staff are consistent, knowledgeable, personable and I really enjoy each experience I have in their store. Great place to get your next gift!

I first came into Burland back in 2016 when my husband and I were getting engaged for my first…read moreengagement ring, I really wanted to shop in a pop and mom shop for our rings, as it felt more special and personal than a big retailer. We then came back in 2017 for our wedding bands, and in 2022 for a second wedding band for me and resizing. Throughout all these years, I have put my rings through the wringer, and they've held up wonderfully! This year my husband and I decided to upgrade my ring, we initially thought to buy a new ring altogether and placed and order, but after some thought, we came back and spoke with Marc, who completely understood the sentimental value of my original ring. He had us sit down and discuss what stone size they could make fit, the quality of stones (they carry natural and lab grown), that they could make my original center of my ring a pendant, and man did they deliver! I will forever be coming back for any of my jewelry needs.