I took my wife's ring in to get repaired and this place was great turnaround time was awesome and…read morethey got her ring looking like the day I bought it thank you, Jimmy!

Excellent service from the owner of this establishment. My mom gave me a ring that was too small,…read moreso I needed to have it resized. I found this place while shopping at Mekong Plaza. I dropped it off, and I got the ring the very next day. Superfast and the ring turned out great! Super inexpensive service too!

He gave me reasonable price that was fraction what every other person gave me. There was some extra…read moreproblem and didn't charge anything for 3 re-touch work he did.

Rudest, most expensive watch place ever been to. I probably have about 40 watches, from the…read morecheapest to higher end. I say that only because I know watches. 8 years ago I went to this guy and bought a Citizen Eco Drive. Still doesn't work to this day. But I decided to give him another try, especially since reviews were positive. Same rude guy, same highway robbery. Every part of the interaction was unpleasant, from his tantrum because I didn't have my slip, to the amount I asked to have done, to my questioning the $60 battery replacement, to his tossing my watches face-down on the countertop. If you'd like to be verbally assaulted and feel like paying exorbitant prices, this is the place for you

Jay is so , so , so AWESOME. You will not find a better guy to help you with your watch…read more(repairs/cleanings/service) anywhere in Arizona. I recently brought in my watch that needed a simple pin replaced after losing the original pin while on vacation. Jay needed to make an adjustment to the bracelet and source a pin that would fit. He did the work quickly and insisted on not charging me. I tried to pay him, but he wouldn't accept anything. He is friendly, knowledgable and reasonably priced. I have been to Jay's shop twice and I will never go anywhere else with my jewelry needs. Thanks Jay...you make me feel like we have been friends forever. Jeff A - Phoenix, AZ

I've been into this place twice. The first time ima to get a Cartier bracelet polished. The first…read morething this guy does is grab his loup and starts evaluating the authenticity of the bracelet. I didn't ask him to. I wasn't there for authentication services. I know because I night it from Cartier. He has comments like "are you sure this is real?" I'm not sure if it is? Where did you buy it?" Blah blah blah... dude. I'm here to get it polished. Period. I left and took it to another jeweler to get polished. A couple weeks ago I go back to have him give me an offer on a 1.10ct VS1 G color diamond in a platinum setting. Real mined diamond. And the cost to mount a single lab diamond in an earring setting. The moment I hand him the lab diamond... again with his unsolicited opinions... "I hope you don't pay anymore than about $175 to 200 for this... lab diamonds are sooo cheap blah blah blah" DUDE... I don't ask your opinion. I asked what you'd charge me to mount it. If you want unsolicited advice/opinions.... HES YOUR GUY!! PS his offer on that diamond set in platinum was $700. Interesting how you thought a 25 year old ring was a lab diamond (lab diamonds didn't exist 25 years ago) that you offered $700 for set in platinum but in the same visit you told me you rendered your opinion on what I should have paid for the lab diamond I had. Save it. My message remains the same. I went there twice thinking you went out of business and there was a new jeweler but you merely moved around the corner. (PS another jeweler offered 200% of what you offered.) Maybe if someone asks you "do you think this is fake?" Or "what should I pay for a lab diamond..." You answer them. Instead of injecting your unsolicited feedback.

Purchased my nieces quince rings here coming from a 6 hour drive from LA to PHX I can definitely…read moresay it was worth the drive after, now I see my beautiful niece with her rings ALL THE TIME to say the least I think she loved them definitely!!

I recently purchased a ring from this jeweler, they have very beautiful jewelry. I specifically…read morebought this ring to reflect an accomplishment in my life. Although a week after purchasing, a diamond had fallen out. I called to see if it could be replaced, and was told I would need to bring in the ticket ( it's literally a ticket) that was given to me. I no longer have that little piece of paper. Therefor this ring can now not be fixed. And that really saddens me,since this was supposed to be a special piece of mine. I will be taking it to another jeweler to get fixed, and sadly won't be purchasing more jewelry.

Was offered almost double what I was at another pawn shop. Crazy! Judith and Jesus were extremely…read morehelpful. I hope their remodel goes well and business continues to flourish! Thanks again!

Jesus was great! Very helpful! Explained the exchange and it was a great rate. Many thanks!!read more

I honestly couldn't be happier with my wedding band. My engagement ring is a little unconventional,…read moreand I was set on getting a band that fit just like a puzzle piece in top of my engagement ring, so when we walked into the store and told Mr. Praful what I had in mind, he immediately said he could do it (many other people we saw said it was a bad idea, tried to convince me that my idea of a band was to manly lol so I was stoked). He made it a wonderful experience for both me and my now husband. We hand picked the diamonds we wanted the band to have encrusted, we talked about the design and prices and, let me tell you, YOU HONESTLY WONT GET BETTER SERVICE ANYWHERE ELSE. I am so happy with the final result, and I am so proud to wear my custom wedding band every day. I'll honestly just keep going back to this jewelry store forever for all my needs and future anniversary presents. 100% recommend.

My fiancé and i went in to shop for a wedding band. Owner was very nice and appeared knowledgeable…read moreabout diamonds. However, the band I had my eye on was labeled $600 yet when my fiancé asked the owner how much it was, the owner ripped the tag off and said it was $850. Needless to say, we walked out and took our business elsewhere.

Mr Lara was a recommendation from my neighbor. He was able to replace multiple small diamonds in my…read morewedding ring and fix my engagement ring. The mount had bent since I do all my activities with this ring on, and he was able to straighten it, and you can't even tell it was bent previously! And he got it all done in one week!

Great price and professional work. They are quick and efficient. This is my place where maintenance…read moremy rolex.

I'd like to start by saying I never leave reviews but this place exceeded my expectations. I had…read morechanged the stone in a heirloom and needless to say was a little nervous about it. The prongs had to changed so they could accommodate the height of the new stone and I was afraid it would change the look of the ring. They did a beautiful job. The quality of craftsmanship is beyond what I was expecting. I will be back!

Very personable when we dropped off my ring and necklaces. BUT.... it took 6 phone calls and 4…read moretrips to the store and over 2 months to have my appraisal and necklaces finished. I was told repeatedly that they are so busy...when I dropped off the jewelry, I was told 1 to 2 weeks for everything to be complete. I would definitely not recommend OT Jewelrs