I went in to have the second hand on my Luminox Navy Seals watch reattached after it had come off…read more They had it fixed within 15 minutes.

Work was done on the spot. He was polite…read more $34.00 to have a battery put in a watch still seems high to me. Guess that's necessary to help to pay the rent to be in Fashion Square.

I cannot recommend Estate Watch & Jewelry enough. My fiancé went there for my engagement ring, and…read moretheir team helped him find the most beautiful ring at a very fair and reasonable price. I will forever be grateful for their assistance with such a meaningful purchase. The store is lovely and has a wide variety of unique and stunning pieces. The entire team is incredibly trustworthy, professional, and extremely knowledgeable. I wouldn't go anywhere else in Scottsdale for future purchases! Thank you to the whole team for the amazing service and care.

Over the top customer service! We inherited some vintage jewelry and brought it to be appraised…read more They were able to look at it right away and gave us a very fair and honest price. A wonderful experience.

Store was clean, comfortable, and staff was very friendly and helpful. Stoooed in just to get a…read morebattery replaced on an old watch but I'll most likely be back to browse/purchase more due to the pleasant experience I had.

**Outstanding Service at Ed Marshall Jewelers of Scottsdale**…read more I can't say enough great things about Ed Marshall Jewelers of Scottsdale and their incredible watchmaker, Nick. I brought my Rolex watch in hoping to have it checked, and Nick went above and beyond in every possible way. He carefully inspected my watch, gave it a clean bill of health, walked me through how to properly use it, and even resized it--ALL FREE OF CHARGE! What makes this even more impressive is that I didn't even purchase the watch from them. The level of professionalism, knowledge, and genuine care I received was exceptional. Nick was patient, friendly, and clearly passionate about his craft. It's rare to find service this honest and generous these days. Ed Marshall Jewelers has earned my trust and my future business. If you're looking for expert watch service and truly first-class customer care, this is the place to go. Highly, highly recommend!

Ryan at Jewelry Replacement Source is AMAZING!!! It was a pleasure working with him during my…read morecustom ring design. He is so personable and a true GEM! He goes above and beyond to deliver the best quality, pricing, and services to his customers!! My rings from Ryan are stunning!! Exceptional quality and craftsmanship! I can't thank you Ryan enough for making me such a brilliant, dazzling, and breathtaking ring!!! Grateful for your exceptional service Ryan!!

Great work and a fair price. It was a challenging 200 year old piece and you can t tell that it has…read morebeen repaired!

I needed a watch battery for an upcoming wedding. I called a jeweler and she said her watch "guy"…read morewas not in and sent me to the Clock Doctor. Small'ish unassuming shop with lots of vintage clocks. To the side was a group of gentlemen, just working on watches. They hooked me up in record time. And the cost was nominal. If you're in the Scottsdale area and in need of services, these "guys" are legit. Thanks to the guys at the Clock Doctor for your services! You saved the day.

I've worn my Tag Calibre 5 daily since 2015 with zero issues until the dial shifted. Took it to The…read moreClock Doctor and was told it needed a full service. Paid just over $400 expecting a solid fix. About two weeks later, the watch stopped working. I brought it back and was told it was still under warranty, so they "resolved" it, but also mentioned I'd likely need to replace a faulty part soon. If that part was faulty, why wasn't it caught and addressed during the original service? That's what the service should have covered. To make things worse, user negligence was subtly implied, despite the fact that the watch had run flawlessly for nearly a decade until the service. It has now stopped working again and doesn't run at all. Also noticed the dial isn't properly aligned after the service. It's subtle, but definitely wasn't an issue before. I came in with a cosmetic issue and left with a non-functioning watch and unanswered questions. I'll be taking it elsewhere for a proper, transparent repair.

I typically don't write reviews, but after multiple attempts over the past few years, I feel like I…read moreshould share my experience. I first visited a couple of years ago to put my name down for a Rolex Submariner. I understood going in that it would likely take time, and I was completely fine with that. I left my information and expected at the very least some sort of follow-up or communication along the way. Fast forward nearly three years later, I never received a single text, call, or update of any kind. I decided to stop back in a few days ago, thinking maybe I could check in, reintroduce myself, and finally get the process moving. Honestly, that ended up being a mistake. When we walked in, not a single sales associate acknowledged us. No greeting, no eye contact, nothing. I even walked toward one associate, and she turned away and went to the back. At that point I figured I'd just be direct. I approached a man (I don't remember his name) and politely said, "Hi, I'm looking to purchase my first watch and I'd love for it to be a Rolex." Instead of any real conversation, he immediately told me to scan a QR code to fill out my information. While I was trying to ask a few questions, his responses felt short, agitated, and dismissive, like he really didn't want to talk. He barely made eye contact the entire time. A friend of mine bought a watch from this AD and mentioned that when they add you to a list, an associate usually texts you so you can communicate and stay updated. I never received anything like that the first time, and now after trying again, it felt like the same experience all over. I understand demand is high and there's a process, but customer service and basic respect shouldn't be optional. Maybe I'm younger than the typical buyer, but that doesn't mean I'm not serious or don't have the money to spend. I walked in ready to start a relationship and make a meaningful purchase, and instead felt completely brushed off. After nearly three years and two separate attempts, I'm left feeling like customers are only valued if they fit a certain image. I really wanted my first watch to come from here, but based on the lack of communication and how I was treated in-store, I'll likely be looking elsewhere.

What a great place. I have been trying to get by here for a few weeks…read more The service was excellent. The sales lady did a great job and was patient with us. I had a idea what I wanted already. The sales lady very nice and friendly. Some of these timepiece places can be very awful. I loved my experience here and will be back when I get an itch.

Brad was amazing! It was a holiday week so I wasn't anticipating him being available, but he got me…read morein right away! He gave me some pointers on how to keep a watch looking and operating well! My watch wasn't a very expensive piece but it has sentimental value as I bought it with my first paycheck around 30 years ago. Great rates, friendly service. I'll be back and will tell my friends!

Absolutely does an excellent job, and there customer service is off the charts Would highly…read morerecommend them

Customer service is excellent. Was able to get my husbands watch battery replaced as they were…read moreclosing. Other places turned us away saying we had to send to the manufacturer for battery replacement. Thanks for everything. Highly recommend this jeweler.

Lilia was incredibly kind. And, she wouldn't let me pay until we made sure my watch worked. The…read moregentleman in back also set the correct time and date. The little things in life that you appreciate in people when they're attentive. Very affordable.