I've been to 5 Honda dealerships in 3 states, I have always taken my Honda to a Honda, and I have never had as much trouble as I've had with Yuma Honda. I have always trusted the service I've received everywhere else, but these guys have cheated me multiple times. When I first arrived in Yuma they recommended that the most urgent thing I should do is have my timing belt replaced, based on my milage. I did not remember if I had had it done, because all of this is completely not my area of expertise. I pay Honda to know if I have had it done, that's why I always take it to a Honda so that it can be in their records. Yuma Honda claims they do not have records in their system of work I've had done at other Hondas. So I paid them $1500 to do the timing belt and now I've finally had the chance to organize old files and I see that I had had my timing belt replaced ONE YEAR prior to that in New Mexico. Of course I am super irritated with myself for not knowing this or remembering it, but also when Yuma Honda claims they don't have a record of other Honda work, this is not true. A Honda dealer in the Seattle area told me there is a record, they just have to do some extra research/digging.
The last time I took my Civic in, I had a small crack on my windshield which has been there for 4 years. For 4 years the crack has stayed small, because I stopped it with some windshield glue. When I picked up my car from servicing, the crack is now extended up the entire windshield. I know it is not "the heat" that caused it to crack, since I've lived in Yuma for 3 years and the crack never grew. My car was in their shop for one day and somehow they cracked it. I now have to get it replaced since it is no longer under the legal limit of crack sizes. I sometimes feel when I take it in to get one problem fixed, mysteriously a new problem appears after they've serviced it.
On the same visit, when I picked up the car I noticed a small rattling noise that had not existed before. After a couple days driving around with this noise, I happened to notice that my front hood was not closed! I paid them almost $2000 to work on my car and they cracked my windshield and didn't even close the hood. It could have flown up and I could have crashed or caused other people to crash on the highway.
Every now and then my front parking light and sometimes headlight goes out. Then it comes back on. Then it goes out again. Three times I have taken it in to have it looked it. "There's a loose connection," they tell me. Fix the connection. That's what I'm asking them to do. Instead, they've replaced the bulb twice, at $65 a pop. One time, the guy reached his hand in, "jiggled" the connection and it turned on. That's how he "fixed" it. Then a month later I was driving on a dark windy road at night in the rain and realized the headlight was out again.
I could have gotten in a fatal car crash that night because they told me they fixed the problem and didn't. I don't know how they can have a clean conscience when they are taking money from a lady who makes far far less than they do, and endangering her life.
Another time, I was hearing a noise on my passenger side. They said they would contact me by noon. At 3 still no word. I called them. They told me they couldn't hear the noise, and it took them until 5pm to finally hear it, so that I had to leave my car overnight. Finally they discovered it was a cracked manifold and it would cost over $1500 to have it fixed. When I had multiple friends drive with me and listen to it, they told me they thought it was simply a wheel bearing. I went back and asked them to fix the wheel bearing. Lo and behold, the sound went away! It was a less than $300 fix and they almost cheated an extra thousand dollars from me.
Every time I tell my guy friends about the work Yuma Honda did, they tell me I overpaid by a long shot. I have always been willing to pay extra to have peace of mind, knowing that my Honda is in the best hands. But this place is sheisty, untrustworthy, and at the end of the day, negligible and dangerous.
I have honestly never written a negative review about any business I've ever dealt with, but this place has me livid on a regular basis. Oh and the last time I went in, to have what multiple guy friends thought just needed to be an AC belt replacement for about $500, they told me I needed to have the compressor clutch replaced for $1500. "It won't be a penny above $1650" Daniel told me. When all was said and done it was almost $1800 even with the "discount" he gave me. When I asked to see the manager, Daniel told me the manager wasn't there. When I asked when the manager would be back, Daniel told me he didn't know. When I asked for the manager's contact info, Daniel told me they don't give that out. Then he had the nerve to tell me "I feel like you're just looking for problems to be upset about." read more