I had accidental damage, and they absolutely refused to work with my insurance company. Their communication was mediocre not following up initially, but after the first stated update was missed they updated me regularly and completed the repairs much quicker than estimated. Overall, it was a better experience than my first time dealing with this service department. At pick up time. I had a little issue getting the take off parts so that I can show them to my insurance company but they did finally manage to round them up. You would think with the issues raised, I might only give them three stars instead of four but, realistically I don't expect much out of dealership service departments anymore. I can't compare them to my industrial suppliers who are top notch. If I did that, they'd be a two or a three for sure, but compared to dealership service department service overall, I can give them a grudging four. Please note this does nothing to improve my lower opinion of the sales department. read more

I just bought a used truck and was truly impressed with the customer service provided by Trevor. The entire experience was positive and I certainly recommend this dealer. I live about two-hundred miles away and the truck was delivered to my doorstep within hours and was precisely as described. Top notch! read more

This is an anti thief device, disconnect the battery and wait a few minutes for the computer to reset then reconnect. FIXED cost $0.00 30 years experience and didn't know this. BS just wanted to incure outrageous bill. Take advantage of a woman. DONT trust them. read more

Bill Alexander Ford Lincoln - This is an anti thief device! To reset disconnect the battery and wait a few minutes until the computer resets, then hook back up. FIXED! - Auto Repair Near Me - Yuma, Arizona

I recently had my truck towed in for service. I was in a tough situation and Phil and his team pulled a Houdini act to get me on the road and down the road. And, all the while knowing that I wasn't local. Many dealers treat travelers as second class citizens so very nice to see how excellent their service department handled my situation...Thanks Guys! read more

The folks at Bill Alexander Ford are truly the best! If you are looking for a new or used vehicle, I highly recommend this dealership. Manny Luna is a professional in every way. We had an issue with a vehicle that we purchased in December. Evert Dawson and the team at Bill Alexander Ford went above and beyond to find us the right car. If you want to be treated with amazing service and respect, this is the place to go. I can't say enough good things about the folks there! They will be my go to from now on! Thank you Bill Alexander Ford!! read more

Super high charges for routine work. No call back for messages left. No explanation for some charges. Extended time for work done for no apparent reason. I will not go back. read more

I have repairs on my vehicle, and while it's awaiting parts, I was able to get a 10-day rental from them. As for after that it's unknown I appreciate the excellent assistance of the Service Advisor Francisco! read more

Purchasing a vehicle can be stressful... BUT I can tell you I've NEVER felt more taken care of, from them listening to my wants, concerns, needs. From the moment I step in. Yuma is a small town vibe, with that you get service like your family. Every single person was AMAZING. Who's your "person" Trevor Hobbs ( salesman) but that label salesman - NO he's your person. Where does this begin from the bottom up which is Ryan- he's made an amazing place where people/families can purchase a vehicle & feel GOOD. They are a TRULY BLESSING to our community read more

This Ford dealership is by far the BEST we have ever purchased from. We bought our truck while visiting Yuma, and came back for a warranty issue the next year, which was taken care of quickly. We are treated like a VIP everytime we come in, and highly recommend this dealership. Chad, Julio, Jose are all awesome! read more

First day I called got transferred twice, ended up leaving a voice mail asking to schedule an oil change. No one returned my call. Second day I called got transferred twice no return call. Third day I called I spoke to the receptionist, she couldn't answer my question. I told her that no one returns my calls. So, I didn't ask to be transferred. Waited a week, called again - FINALLY spoke to Fransico. Very polite, scheduled my oil change and tranny flush. Work was done well, they also washed my car. Pleasant place to sit while waiting. I think Alexander Ford needs some help in their correspondence. I would go back, but would be weary of not getting help. I don't live in the area. read more

Purchased the 2018 XLT Supercrew 4x4 from Crystian Aranda. My wife and I really enjoy the professionalism and unsurpassed customer service that we received from Crystian Aranda and the awesome support from the management team, Chad Pierson, Mark and Rigo from the finance department. I would also like to give Jeff Kudos for helping Crystian deliver the vehicle. It is only obvious that Crystian Aranda displays a very positive attitude followed by integrity. Walks tall and proud and speaks with a lot of confidence! We will always make that trip to Yuma from Phoenix for our vehicle purchases. Thank you Tony Ordonez Phoenix Az read more

We went to Alexander Ford looking to trade in our 2017 F250 truck. We no longer needed such a beast because we were done pulling a fifth wheel. It was awesome for the job but now downsizing to something different! Julio was our salesman from the beginning! He was so sweet & was very informative on the vehicle we liked. We chose a 2020 Ford SEL Edge. He went with us to test drive it & we all came back safe! The purchase process was so great & afterwards Julio hooked us up with the Ford Pass app, showed us how to use it. Answered ALL the questions we threw at him. He was very patient & kind with us older folks!! He knows his business & you must ask for him if you're looking for a new or used car! He will walk you through everything! Thanks again Julio for being such a great representative of Alexander Ford!! They have got an epic sales guy with you!! read more

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Carful when checking online information. The mileage advertise is different from auto check. Make sure you do your research. read more

Bill Alexander Ford Lincoln - Auto Repair Near Me - Yuma, Arizona

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I bought my very first vehicle and got one heck of a deal. I got a Mitsubishi 2023 and a very awesome/ affordable price. The owner was so understanding of my circumstances and such a wonderful person inside and out. Will always buy my cars from them now and the future. Best customer service ever. The staff is amazing and respectful. The salesmen were very helpful and so knowledgeable. read more

I had a vehicle in for repairs their customer service was as good as a construction site porta potty, I had a few issues and they did not have a rental which was covered in the repair had to get one on my own and they said they don't pay for it when Ford care says other wise talked to service manager he never got back to me and has not replied in over a month, I have not ever seen a business run so poorly and advise to stay clear of this dealership read more

Shout out to Ricardo and his service team for a quick oil change and quality car wash! Thanks a lot! Will definitely return.

I give this place a full 5 stars! I bought a car here about 8 weeks ago and the whole process was smooth sailing. I went in knowing what I wanted and I came out fairly quickly with my new 2019 Mustang. My salesman was Sam and he was wonderful. He wasn't pushy at all, he was patient and he sat with us and bs'd while we waited in finance. Ford got me out the door at my price limit, 0% financing and they paid off my car. I highly recommend this dealership to anyone who wants good, quality, fast service. read more

Bill Alexander Ford Lincoln - Auto Repair Near Me - Yuma, Arizona

Not reliable, bad customer service. They cancel and don't let you know. Would not recommend. Bad business, rude employees/ Owner. Stay away from this place. read more

General manager calls me a liar :( Today I blew a tire on the freeway today and under my ford warranty had towing included, I called them and had a tow dispatched. It took about an hour to get me, I was 15 miles away. Not too bad. On the way, I called again and asked if they had my size tire in stock for when I arrived. They checked, and they did. When I arrived, they told me they wouldn't be able to get me in today. I was super surprised because they agreed to have me towed in for this and I had also double confirmed and spoken with their service team about the tire. They said who did you talk to? I didn't ask the name when I had called, so I had no clue. Was I supposed to ask? They said well we don't know who told you they could get you in so we can't get you in. I am from San Diego so I for sure needed it done. They obliged and gave me a 2 hour time frame. I reluctantly agreed as that's all I could do. When I got my keys back I saw my steering wheel cover was torn on the left side. I immediately asked to speak to someone about it. They took my number and called me back about an hour later. The general manager said I was lying and was trying to pull a fast one. He said "you know damn good and well we didn't do this." I was utterly shocked!!! I said "I'm surprised you're calling me a liar but I mean it was not like this before. And I just wanted to bring it to your attention." The convo ended with him agreeing to give me a new cover even though he knew I was trying to pull a fast one on him. Can't believe he cussed like that and just the worst experience I've had, almost ever in my life. read more

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We went to Alexander Ford Lincoln to shop around for a new or used vehicle. Matt Booth was right there to greet us as we parked our vehicle. He proceeded to ask us how he could help. He expertly guided us in the direction of what we were looking for. We dealt with Matt over several days in this process. He called us to advise us that they had taken a trade on what could be exactly what we were looking for. A low mileage 2015 Ford Explorer turned out to be just right for us. We went ahead with the deal Matt and his crew presented to us and purchased it. After the transaction, Matt went out of his way to make sure other things were taken care of, like finding a missing key fob and getting us some spot paint for our newly acquired vehicle. He also personally installed floor mats that we ordered. Matt is knowledgeable and intelligent, and is able to rapidly determine customers' needs. He pays close attention to details, and is very considerate. He is a valuable asset to your company. Promote him! It was a pleasure doing business with Alexander Ford thanks to all members of your professional staff, especially Matt Booth. Karon & R V Lebkowsky read more

My tire got a hole n went flat so insurance got Bill Alexander Towing for my service and from time I called to tow showing up was less than 15 mins and Mike was very professional and friendly from the min he arrived till the min he dropped my son n I off. And was even answering questions my son was asking . And it was Mike's birthday and he was working. Want to say thanks again to our driver Mike n happy birthday. read more

Beware and be aware this service department is horrible and they DO NOT CARE! They will lie to your face while they are taking your money. Check labor they tell you they performed. If they will lie about changing your wipers or can't clean excess oil after a change, leaving you to clean it off driveway, you have to wonder about serious issues. They will also walk by you as if you were invisible. Every customer has the super power of invisibility until it's time to see the cashier. I say whole heartedly buy Ford just not Alexander Ford on Yuma. read more

I found the service good the price reasonable and the oil service well done. They also attended to some warranty issue I was unaware of. I will be using them again. read more

We called the towing department yesterday asking about weekend towing services. The guy that answered Troy (apparently he's the supervisor) was unable to answer my questions and became angry quickly. He began yelling and hung up on me. He was extremely rude and unprofessional. I will not do any business with any department here because of him. I called the manager and have not heard back yet. read more

Just left at 12:20. Had a 7:30 appointment and was there at 7:20 am for oil change and get ac fan checked. And nothing was done with ac fan. 5 hrs waiting Why schedule appointments??? read more

Kassie was the most helpful employee I could have ever met. She was quick, knowledgeable, and provided expert customer service. If every corporation had an employee like her they would be untouchable. She made my car purchasing experience extremely easy, assisted me in finding a price I was comfortable with. 10/10 for her, and the dealership. read more

My Born Free Motorcoach was due for an oil change. As I was new in town, I looked up the local Ford Dealership, knowing they would be familiar with my rig. The Service Advisor Jennifer, took my information and expedited me through. She informed me during the inspection that all systems were good, but my windshield wipers needed replacement. Her attention to detail, courtesy and efficiency are what true customer service strives to be, and is an asset to Bill Alexander Ford. I will recommend this store to all my friends. Thank you Jennifer! read more

My husband purchased a car from Alexander Ford in June while on a business assignment. He purchased an extended warranty. One month after purchasing the car, it started having problem after problem. His job sent him to TX the first week of July. While trying to get the car repaired in TX, he was denied service. They told him they have no record of the warranty in the system! I called Alexander Ford to have them enter it in the system. I was told I would be called back but was not until today (several days later). The car will not start, the key fob will not work, even after putting a new battery in, and he is not in his home state due to his job, so pretty much stranded and relying on strangers for help. I am do disappointed with this dealership. Buyer beware. They give good customer service while reeling you into the deal but once you buy the LEMON, you are on your own. Nice way to treat a Veteran who went to war 3x for this country! read more

Not very satisfied "pissed off" as we went to trade in our Jeep for a 2015 Ford Platinum we made the deal signed all the documents everything was good to go. We had the pickup a week when we were called by the finance department that they made a mistake and needed $10K more money down. WTF when you make a deal and sign the numbers are correct on the papers one would think the deal is done!! I took the pickup back asked for my Jeep back. I return called a dealer a few miles away and got a way better deal for $12k less and they made the deal happen the same day. I will never send anyone to Bill Alexander in my life time. Shop around!!!! read more

My engine light came on, so I dropped my car off on a Sunday due to having to be at work early Monday morning! Called to explain why I left it, and spoke with Jesse in Service! (I've had several positive experiences working with Jesse and always ask for him when I cal out there for something) They repaired a sensor that was still under warranty and my car was ready before I got off of work! I also picked up a sunshade from Lupe in the little store part of the building! It was made for my large front window and fits perfect! He was so friendly and helpful! I had a great experience with Ford this week! read more

The people at Alexander Automotive go out of their way to see that the customer is satisfied. Everyone is friendly and attentive. I have had been going to this dealership since my first used car purchase in 1985. I am so happy with my 2008 Ford Edge, it has been serviced there since I bought it brand new. I knew exactly what I wanted and they found it and brought it to Yuma. My car still looks new and runs great. When I decide on a new vehicle, I will definitely be going to Alexander Ford. I am most impressed with the service department. Kim A. read more

Can never get service tech on phone to check on vehicle, they just never answer and if you leave message no one ever calls back, pretty lousy public relations. I have to take time off work and literally chase down a service tech to see when my vehicle will be ready. Service dept. needs new management. read more

Went in to buy new vehicles for wife, left with two new vehicles. No pressure, no scams, just straight up numbers. Josh and Larry were personable, professional and knowledgeable about the products he was selling. I had a warrantied item fixed a couple months after my purchase on my truck and the service department was awesome! I will definitely do business with Alexander Ford again. The only negative comment (because no one is perfect, not even myself) I have is their detailing department needs to do a quality check on their processes. They miss a lot of stuff. read more

First: there was no hard sell. Second: we were given a written offer so we could compare to other offers. Third: each time we went to the dealership Crystian met us at the door with two bottles of water. Overall just one of the finest car buying experiences I have ever had. That being said this is the most important, a week after we bought our Fusion, Crystian called to see how things were going, pretty standard. Last night, a month after we bought our fusion, Crystian called to see if I was working yet. We just moved to Yuma a few months ago. He called to tell me about a job fair next week. A month after the sale he was still thinking about my situation and trying to help! That is why you go to Alexander Ford to buy your new car! read more

I don't ever take the time to write reviews but I'm going to make an exception this time. The reason is because of Lavon Laroux, Service Director at Alexander Ford Lincoln in Yuma, Arizona. I've bought many cars in my lifetime and have never received the above and beyond help as I did working with him. All the Car Dealerships in Yuma should follow Mr. Laroux's example. That example is be kind, professional, a great listener and keep your promises. If your in the market for a new car run don't walk to Alexander Ford Lincoln. They will treat you right especially Mr. Lavon Laroux. Thank you again for all your help, Michael Olea read more

By far the BEST customer service I have ever received from a business in my entire life. Jesus, the manager at Alexander ford, and their general manager went far above and beyond what they were required to do for maintenance on my car and gave me a steep discount on maintenance that had to be done (they were a second quote, the initial qoute from another mechanic was considerably higher than what I am paying at Alexander Ford) I couldn't recommend this place anymore at anyone who wants to purchase a vehicle or repair their vehicle read more

GM Everett was kind enough to explain policies and pacify what would've been a huge misunderstanding.

I dont like to give bad reviews not the person i am, shit happens but when its more than once it becomes a problem. I brought my car brand new from Palm Springs, California and when i took my car for service they checked the whole car, there was a time i took it to service and they check the battery to make sure the voltage was ok and since i was losing voltage somewhere they gave me a brand new battery. I moved to Yuma in September and took my car in for service at Alexander ford. The staff in the front was very nice and helpful. My first service was ok but i had a crack in my coolant reservoir which they wanted to charge me to fix but they didn't check to see if it was covered, didn't fix it there because i did it myself for less than they wanted to charge me for 10 minute swap. My car is financed through Ford and I'm sure they want to protect their investment by making sure there is a great preventative maintenance services in the dealerships. At 60k miles my warranty ran out but i took it in for the last service and i think only the fluids were checked and oil change done a quick walk around to tell me i need new tires and i left after it was finished. About a month after the warranty ran out my car started to stall if i was at idle. i didn't know what it was but i read about a recall on the engine stalling, i took it in and the computer was reprogrammed. that didn't fix the problem so i decided to check the air filter to see if it was clogged blocking air getting to the engine and omg the filter was caked with dirt so i replaced it. This is preventative maintenance not done. The engine still stalled when i was at idle and sometimes moving, i stalled in the middle of in intersection in mexico and those who know about driving in mexico know i almost pooped my pants. i didn't have a obd so i brought one since the check engine light was intermittent i wanted to catch it while it was on and i finally got the code p0087 low pressure rail system. Instantly thinking $$$ i have to dump into this car again. i read up on the code and the fixes cheapest fix being the fuel filter which sounds legit being the check engine light was intermittent so it it was clogged not any more. I brought a fuel filter for a 2016 ford focus but the fuel filter was were it was suppose to be, on the SE the filters are part of the fuel pump inside my gas tank and the filters cant be brought individually i have to buy the whole fuel pump, once again 60k miles, live in the hot desert, preventative maintenance not done. I had other issues but i was able to speak to them and fix the problem, but like i said the staff is very nice but my question is are the mechanics good enough to work in the dealership? who torques the plug for the oil pan? wrench tight and who makes the filter so tight that i had to put a screwdriver through the filter to get it off ( i didn't have a filter wrench) read more

Service experiences are haphazard. Usually, something not done or forgotten. The worst part is they sold my private information to the scamm extended warranty companies who call constantly. read more

Not happy with their Quck Lane service today. Arrived at 8:00am for a Diesel Works oil change, tire rotation, coolant test (not flush, just a test -- takes about a minute) and wash. Waited 3 hours for that to be done. When paying the bill, I had to ask for the coolant test result as it was not on the paperwork. They said I need a cooling system flush. If that was the case, why did I have to ask? Makes me wonder if I really need it or if they are just saying that to get another $160. They did rotate the tires, but did not check the air pressures. F350's run different pressures in the front and back. They were doing trucks the whole time I was there so they should know that. And I was missing one tire stem cap which they didn't replace. On a positive note, the oil change was reasonably priced and the car wash was good. read more