Service dept scams at their finest. Took my car in for a recall and system update as my remote…read moreconnect - a paid service - was not working on my 2020 RAV4. The lady took my phone and tried to figure out if there was anything wrong with my phone as to why the remote connect was not working. I told her it needed a system update on my car - that's exactly what the customer service with remote connect told me. Later I get a call saying they think they know why it's not working and they need to do a 1hr diagnostic. To which I agreed thinking it was something other than the update that I originally asked for. When they call me to let me know it's done, I go in to get my car and they tell me it's a $200 bill. For what? The lady comes out and says it's for the labor for diagnostic. But then she said that it needed a system update and it cleared everything that was wrong. Well didn't I come in specifically for an update? Like what the hell are you talking about? So they made me pay for one hour of "labor" for them to essentially do what I told them needed to be done. A one hour diagnosis was completely unnecessary. 1) She didn't tell me there was going to be a charge and 2) why wouldn't you do the update first because that's what I went in for? And then if it didn't work run the diagnostic. Scammers.

I cannot say enough amazing things about Kara Vervair, Vehicle Rental Specialist at Alexander…read moreToyota Yuma. I was completely stranded in Yuma after my engine blew in Quartzsite, AZ. I had my pitbull with me, and no one would rent me a car--or even let me inside--because of my dog. I had to tow my own car using a U-Haul just to make it to Yuma, and Hyundai (right next door) couldn't help either due to distance policies. Kara was the only person who stepped up. She worked with Hyundai while they called around trying to help me, and when nothing else worked, Kara went above and beyond anything I've ever experienced in customer service. I didn't even know how I was going to return the U-Haul and get back before she got off work--so Kara stayed late, came and picked me and my dog up herself from the U-Haul location. My phone was dying, it was getting dark, and I was terrified. She made sure I wasn't alone. She got me into a 2025 minivan (the only thing available) just to make sure I was safe and able to get home. She walked me through roadside assistance, checked on my safety, and genuinely cared that I made it back to Tucson okay. I cried. I hugged her. And I will never forget her kindness. Kara is a truly beautiful, compassionate human being. She treated me like a person--not a problem. She is an angel, and I don't say that lightly. I honestly don't know what I would have done without her that day. Thank you so much, Kara, for everything you did--for the things I can put into words and the things I can't. You are unforgettable and absolutely amazing.

Miguel Martinez did an excellent job with checking me in for my service appointment, kept me up to…read moredate on the progress.

My experience with my Brett Castro, my service advisor was excellent. He was very professional, by…read morealways keeping me informed about what was being done to my vehicle, and informed of the status as the days progressed. I have been doing business with Fisher, and now Chapman for years. This by far is the best service I've had by a service advisor. Thank you Chacho Salas

I was really disappointed that a car I purchased there only lasted 6 mos I feel that was a total…read morelemon. I wish I would have looked somewhere else for a better deal and a better used car. Expensive lesson learned for sure.

I bought my Jeep here in cash about 10 months ago . These people sold me a Jeep with a fucked up…read moretransmission on top of it motor damage and also the electrical panel to the car was in the wrong car model . I have the paper work for all this. Had to pay 11k to fix these issues. When I made multiple calls and e-mails to this place they did not help me or at least say sorry ... only thing they told me on the phone was to bring my Jeep to them and they can fix it discounted .... What a joke. They should of fixed it before selling it to me . I'll never go back . You would think they would be on top of it when I paid 20k cash for this Jeep.. the pictures I put are the burnt up electrical panel ... the mechanics working on my Jeep are shocked my car did not catch on fire. Anyone needs more questions or proof message me I'll gladly show the paperwork .shout out to team ramco for fixing my Jeep !

Joe Partida went above and beyond to make sure we were comfortable with all aspects of purchasing…read moreour new Trailblazer. This is our second vehicle in a year from Chapman Chevrolet.

we have been doing business with this dealership for years and we have always had a great…read moreexperience! sal pena and heriberto sosa are the best when it comes to giving us the best deal possible. they even matched what phoenix was offering.

We were on a two night stay in Yuma when my alternator failed. The service reps were friendly,…read moreprofessional, and the service was done promptly and within our timeframe so we didn't have to extend our trip. We definitely use these guys again if I were in the area.

After a bad experience at a local garage where I had been taking my car for several years, I…read moredecided to give Yuma Honda another chance. Although I used to regard Honda repair prices as very high, I think the local garage may have increased their prices. Because, Yuma Honda is now only slightly higher than the garage. Just recently I bought some new tires from Yuma Honda. I compared four dealers, using their online stock -- either available in the shop or available as an order within three days. Big O was the most expensive, Walmart was the least expensive. Discount Tires and Yuma Honda were comparable. I got my new tires from Yuma Honda -- the exact size and brand that I like. Sometimes things change for the worse, such as at my former garage. And sometimes things change for the better, such as at Yuma Honda. The current employees at Yuma Honda are very efficient and courteous. Many thanks to Freddie, Eric, Daniel, and the driver, Ramon, for their expertise, their explanation of the work to be done, and their reliable friendly attitude. [This review is on the service department only. I have not had any contact with the sales department.]

I recently had my truck towed in for service. I was in a tough situation and Phil and his team…read morepulled a Houdini act to get me on the road and down the road. And, all the while knowing that I wasn't local. Many dealers treat travelers as second class citizens so very nice to see how excellent their service department handled my situation...Thanks Guys!

This is an anti thief device, disconnect the battery and wait a few minutes for the computer to…read morereset then reconnect. FIXED cost $0.00 30 years experience and didn't know this. BS just wanted to incure outrageous bill. Take advantage of a woman. DONT trust them.

I visited Kia of Yuma with my elderly parents after exploring three other dealerships. We should…read morehave stopped here first and it would have been our only stop. Alex the sales person had excellent knowledge and recommendations for what we were looking for. Alex's patience was tested several times but only to receive true, honest response and excellent service more than we expected and beyond. The buying experience with Alex was stress free, informative and calm. The customer service we received was excellent and hustle free from Alex the wonderful sales person, Ignacio the sales Manager and Jessica the finance manager. Thank you Alex for all your patience and all you did for my parents. You are a rare gem to find. God bless!

Had an amazing experience with Alex at Kia of Yuma. We purchased from out of state; prior to…read moredriving to the dealership to purchase the car, Alex sent us detailed videos to compare cars and responded to every question we had quickly. We could tell her really cared and was dedicated to making sure we were happy. While filling out paperwork, he even got my husband and father Starbucks. Just an absolute stellar experience.. we're so happy with our Carnival! Thank you Alex