I was really disappointed that a car I purchased there only lasted 6 mos I feel that was a total…read morelemon. I wish I would have looked somewhere else for a better deal and a better used car. Expensive lesson learned for sure.

I bought my Jeep here in cash about 10 months ago . These people sold me a Jeep with a fucked up…read moretransmission on top of it motor damage and also the electrical panel to the car was in the wrong car model . I have the paper work for all this. Had to pay 11k to fix these issues. When I made multiple calls and e-mails to this place they did not help me or at least say sorry ... only thing they told me on the phone was to bring my Jeep to them and they can fix it discounted .... What a joke. They should of fixed it before selling it to me . I'll never go back . You would think they would be on top of it when I paid 20k cash for this Jeep.. the pictures I put are the burnt up electrical panel ... the mechanics working on my Jeep are shocked my car did not catch on fire. Anyone needs more questions or proof message me I'll gladly show the paperwork .shout out to team ramco for fixing my Jeep !

Service dept scams at their finest. Took my car in for a recall and system update as my remote…read moreconnect - a paid service - was not working on my 2020 RAV4. The lady took my phone and tried to figure out if there was anything wrong with my phone as to why the remote connect was not working. I told her it needed a system update on my car - that's exactly what the customer service with remote connect told me. Later I get a call saying they think they know why it's not working and they need to do a 1hr diagnostic. To which I agreed thinking it was something other than the update that I originally asked for. When they call me to let me know it's done, I go in to get my car and they tell me it's a $200 bill. For what? The lady comes out and says it's for the labor for diagnostic. But then she said that it needed a system update and it cleared everything that was wrong. Well didn't I come in specifically for an update? Like what the hell are you talking about? So they made me pay for one hour of "labor" for them to essentially do what I told them needed to be done. A one hour diagnosis was completely unnecessary. 1) She didn't tell me there was going to be a charge and 2) why wouldn't you do the update first because that's what I went in for? And then if it didn't work run the diagnostic. Scammers.

I cannot say enough amazing things about Kara Vervair, Vehicle Rental Specialist at Alexander…read moreToyota Yuma. I was completely stranded in Yuma after my engine blew in Quartzsite, AZ. I had my pitbull with me, and no one would rent me a car--or even let me inside--because of my dog. I had to tow my own car using a U-Haul just to make it to Yuma, and Hyundai (right next door) couldn't help either due to distance policies. Kara was the only person who stepped up. She worked with Hyundai while they called around trying to help me, and when nothing else worked, Kara went above and beyond anything I've ever experienced in customer service. I didn't even know how I was going to return the U-Haul and get back before she got off work--so Kara stayed late, came and picked me and my dog up herself from the U-Haul location. My phone was dying, it was getting dark, and I was terrified. She made sure I wasn't alone. She got me into a 2025 minivan (the only thing available) just to make sure I was safe and able to get home. She walked me through roadside assistance, checked on my safety, and genuinely cared that I made it back to Tucson okay. I cried. I hugged her. And I will never forget her kindness. Kara is a truly beautiful, compassionate human being. She treated me like a person--not a problem. She is an angel, and I don't say that lightly. I honestly don't know what I would have done without her that day. Thank you so much, Kara, for everything you did--for the things I can put into words and the things I can't. You are unforgettable and absolutely amazing.

Miguel Martinez did an excellent job with checking me in for my service appointment, kept me up to…read moredate on the progress.

My experience with my Brett Castro, my service advisor was excellent. He was very professional, by…read morealways keeping me informed about what was being done to my vehicle, and informed of the status as the days progressed. I have been doing business with Fisher, and now Chapman for years. This by far is the best service I've had by a service advisor. Thank you Chacho Salas

I walked on the lot looking at a 2017 Sierra Denali with 99k miles on it. I asked how much and the…read moresales guy said "it's uh forty" I said what, he said "trucks are expensive" talking to me like I was a kid. The truck is nice but it's eight years old and probably $10000 - $15000 too much. He didn't even act like there was room for negotiation. The salesman said that the cheapest truck they had was a 2014 F-150 for $26000. I know they do sell vehicles but I have to wonder how they stay in business when you are a small used dealer that asks new retail prices for your inventory. As of time and date the economy and new and used car market is a buyers market and I am wondering what is going on with this place. Used car lots, tire shops (llanteras) restaurants and bars are good for certain types of activity and I have to wonder. The truck is nice but you would have to be a fool to pay $12000 - $15000 over market, I don't usually take the time to comment on anything. They have nice vehicles but I don't see how they stay in business. People are tired of being exploited and expected to have a $1000 a month car note on a used vehicle. This is an eight year old truck with damage and the last thing is that they don't have any prices on their vehicles, and not even on their website. A very questionable practice.

My story began on March 27, 22 when I fell victim to an unseen scam perpetrated by Alfredo Bran…read moreIbarra, the finance manager at the dealership. I gave him three thousand dollars as a down payment, but he only recorded that I gave him five hundred. My issue is that the dealership has forced me to wait until Ibarra's case is resolved, along with the other victims. Ibarra is scheduled to go on trial in October of this year. What will happen to the victims?

sold me a car with a blown motor took my money i guess we're going to court soon don't buy Here…read morewhen I talked to mgr he blows me out the door. Waiting on the shop to get official paperwork to confirm it's junk

I purchased a vehicle from Rahimi Automotive Group a month ago and the car has already had over…read more$2000 in repairs. Dean the owner has not taken any responsibility for servicing this vehicle before selling it properly and professionally. When I received the vehicle I flew in from out of state to get it, 30 mins off the lot the check engine light went on, then the transmission fault message and once I got to Austin I had the vehicle inspected immediately by Austin Roverworks and the diagnostic report basically stated it needed at least $4000 worth of repairs to really bring it to what they sold price wise. I immediately sent the report to Mike the manager at their Sahara Pre-Owned in Phoenix and he told me he couldn't help because the 15 day warranty was not valid, they did not communicate properly during the sale and basically lied and would not help at all even though the car had only been driven 1500 miles from Phoenix to Austin and they knew my situation. Dean who owns the dealerships is a liar, his staff are liars and basically did not own up to offering any type of rebate or help with the repairs. I would highly recommend avoiding this dealership and not buying a vehicle from Rahimi or Sarah Pre-Owned at all. They posted my bank statements online, tried to make me look bad on my reviews and truly were despicable in how they treated me post sale.

bad service when you ask questions after you bought the car they just want to sell you a car they…read moredon't care to help you out they put random information in there that you don't have access to

From the owner: Michelle's Auto Sales is a pre-owned car dealership, servicing the local San luis, Yuma, and…read moreSomerton Arizona area for over twenty years. Michelle's Auto Sales LLC is family owned and operated. We are the best used car dealer in town, high quality pre-owned vehicles Honda, Nissan, Toyota, Ford, Chevrolet, and much more. Visit us in San Luis, AZ on Main Street across from the U.S. Postal Office.

I visited Kia of Yuma with my elderly parents after exploring three other dealerships. We should…read morehave stopped here first and it would have been our only stop. Alex the sales person had excellent knowledge and recommendations for what we were looking for. Alex's patience was tested several times but only to receive true, honest response and excellent service more than we expected and beyond. The buying experience with Alex was stress free, informative and calm. The customer service we received was excellent and hustle free from Alex the wonderful sales person, Ignacio the sales Manager and Jessica the finance manager. Thank you Alex for all your patience and all you did for my parents. You are a rare gem to find. God bless!

Had an amazing experience with Alex at Kia of Yuma. We purchased from out of state; prior to…read moredriving to the dealership to purchase the car, Alex sent us detailed videos to compare cars and responded to every question we had quickly. We could tell her really cared and was dedicated to making sure we were happy. While filling out paperwork, he even got my husband and father Starbucks. Just an absolute stellar experience.. we're so happy with our Carnival! Thank you Alex

I am updating my review to 5 stars based on how this issue was ultimately handled…read more I originally brought my 2017 Nissan Titan XD in on December 2, 2025, for a recall repair that was expected to take about four hours. During that visit, a new warning appeared immediately after the recall work was completed. The truck had no prior engine warnings during my four years of ownership. The diagnostic code that surfaced was P008B-00 (Low Pressure Fuel System Pressure Too High), which appeared only after the recall service and left me without my daily driver for several days. I initially worked with a service advisor, and while the situation was frustrating at the time, the turning point came when I spoke directly with Lisa, the Service Director, on the morning of 12/12/25 when I picked up my truck. Lisa went above and beyond to ensure she exceeded my expectations. She listened carefully, understood my perspective, and treated the issue with professionalism, urgency, and genuine care. Most importantly, she owned the experience from the customer's point of view, made things more than right, and ensured my truck was fully resolved and running perfectly. Leaders like Lisa are hard to find in the automotive service industry. She set the standard for what authentic customer service and accountability should look like. With her leadership in place, I am confident customers will be taken care of the right way. Thank you, Lisa, for restoring my confidence and closing this out the right way.

I had a very frustrating experience with Horn Nissan in Yuma Arizona that turned what should have…read morebeen a simple purchase into one of the worst car-buying processes I've ever had. I originally saw a vehicle listed online and called to ask about it. Shortly after, it was removed from the website. I was told it needed some work but was still scheduled to come in and see it. When I arrived, I worked with Christina, who was kind, professional, and helpful throughout the entire process. She had been communicating with me consistently and advocating for me as a customer. However, once I was ready to buy and tried to negotiate based on fair market pricing, management stepped in and actually raised the price instead of negotiating. At that point, another salesperson, Jairo, was brought in to take over the deal while I was still there ready to pay cash. I found it very unprofessional that he spoke negatively about Christina and suggested she didn't know what she was doing. Management then told her to step away even though she had handled the process from the beginning. I specifically asked that she receive commission because she earned it, but I have no idea if that ever happened. I asked to speak with the general manager, Manny Rodriguez, since he ultimately makes decisions. He declined to get involved and left it to the sales managers, Luis Valenzuela and Emilio Calderon. Their approach felt dismissive and rude, and the whole interaction became uncomfortable and hostile. After purchasing the vehicle, communication got worse. Calls for updates went unanswered by both sales and service, and I had to call multiple times a day just to get basic information. When I finally picked up the car, it was released with no gas and no clear communication about the delay or status. While gas itself isn't the issue, the lack of professionalism throughout the process made it feel intentional and petty. Christina was the only bright spot in this experience. Everyone else made what should have been an exciting purchase feel stressful, disorganized, and unpleasant. Based on this experience, I would not recommend this dealership.

We were on a two night stay in Yuma when my alternator failed. The service reps were friendly,…read moreprofessional, and the service was done promptly and within our timeframe so we didn't have to extend our trip. We definitely use these guys again if I were in the area.

After a bad experience at a local garage where I had been taking my car for several years, I…read moredecided to give Yuma Honda another chance. Although I used to regard Honda repair prices as very high, I think the local garage may have increased their prices. Because, Yuma Honda is now only slightly higher than the garage. Just recently I bought some new tires from Yuma Honda. I compared four dealers, using their online stock -- either available in the shop or available as an order within three days. Big O was the most expensive, Walmart was the least expensive. Discount Tires and Yuma Honda were comparable. I got my new tires from Yuma Honda -- the exact size and brand that I like. Sometimes things change for the worse, such as at my former garage. And sometimes things change for the better, such as at Yuma Honda. The current employees at Yuma Honda are very efficient and courteous. Many thanks to Freddie, Eric, Daniel, and the driver, Ramon, for their expertise, their explanation of the work to be done, and their reliable friendly attitude. [This review is on the service department only. I have not had any contact with the sales department.]