This week was the grand opening of YouYu - as expected with many of these things, there can be some bumps along the way - especially with staff training. The experience could've been better, both in terms of the food as well as service.
At first, my friends and I were very excited about the prospect of having whole roasted duck at a place that would open until 2AM - we lovingly referred to our upcoming adventure as "midnight duck." However, we learned at 5pm that they didn't even have evening duck available (not whole, nor half, nor even a scrap of it for their duck egg noodle soup). That being said, we were there so we decided to dive in anyway.
We had a decent sized group so each of us ordered a variety of dishes spanning their options for sushi, small plates, and entrees. Most of the food was of decent quality, though it was pretty clear that it wasn't really designed for an Asian audience - think of it as Americanized takes on popular dishes you'd get at Vietnamese, Korean, Japanese, and Chinese restaurants.
While there were some sauce options on the table (i.e, chili oil and soy sauce), most of the dishes didn't come with their standard dressing - for example, the bibimbap didn't come with any gochujang paste, which was especially strange since they had gochujang fries on the menu - and the beef pho didn't come with any hoison nor sriracha sauce. Normally, that would be fine if the dishes themselves had seasoning but they were all pretty bland in flavor and we all ended up creating our own concoction of sauces in order to make those dishes taste like anything.
As for the service, it was clear that they still needed to work some things out. When we asked our server for recommendations, they said "To be honest, I don't eat Asian food." Pretty odd for someone working at an Asian restaurant, not to mentioned the broad brush being painted over hundreds of vastly different cuisines from nearly 50 countries...many of whom who have influenced the majority of eating around the world. That should have been the first red flag.
Additionally, we got served multiple wrong dishes, often with them forgetting about entire meals for certain members of our party entirely. It was clear that the server didn't know anything about what we ordered - several things seemed to be a best guess. When we asked for some water, they snapped at us and yelled "You're gonna have to wait a minute!" Wait we did, as they didn't come by again for the rest of the night. After about a 40 minute wait, I spoke to someone about getting our check - they told me they were short staffed but they would get it to us. However, they quickly forgot about us. Another 35 minutes later, a different server got our check...which turned out to be a complete mess since it had many different menu items than what we ordered.
We spent over 3 hours at the restaurant, with only about 20 minutes or so eating. We watched as other tables came and went, while no one helped us. We later learned that our server left (which is why they never returned) and the rest of the staff forgot about us. We probably could have just left the restaurant and no one would have noticed, had we not insisted on paying.
Needless to say, the whole thing left a bad taste in our mouth - which was most unfortunate, since I was looking at this place as a possible venue for events and wanted to be able to have a decent late night Asian food spot. In the end, we spent hundreds of dollars for fairly bland food and poor service. To be fair, there were probably people who lost much more on the slot machines and card tables right outside the restaurant. read more