The positives: - the movers (2) were friendly and hardworking - they were available for a Sunday move that had three stops (pickup, pickup, unload) The negatives: - our move was scheduled for late morning and they called on moving day to reschedule for early afternoon - the movers arrived 40 minutes late because they had gone to the second pickup rather than the first pickup - during the first pickup, it was clear that the movers had already worked one job that day and they were visibly tired; we gave them water and bought them lunch because they hadn't eaten - during the second pickup, we realized they did not have the expected supplies (specifically, plastic wrapping) - while unloading, one of the movers dropped two containers of kitchen items from the truck to the asphalt (appx six feet); that drop caused several pieces of kitchenware, as well as an Instant Pot, to break, despite proper packing; additionally, a floor lamp and an antique mirror suffered damages during unloading I'm not surprised or upset that items were broken - it happens. A legitimate moving company carries insurance and has an established claims process to ensure that damages are taken care of and the customer is satisfied. In this case, YourMovers' process is severely lacking. Immediately after the move, we notified YourMovers of the damages that had occurred. They sent us a claims form to fill out, which we did. We also sent them pictures of the damaged items. They said they would send someone out to evaluate the damages, but never showed up for the scheduled appointment. We called them again and they apologized - one manager seemed to be unaware of what the other manager was doing. They said they would follow-up with us about our claims, but we only heard from them when we followed-up with them two days later. Today, we were told that their insurance only covers damages if YourMovers packed the items. After objection, they offered to compensate us based on weight - $0.70/lb. So if they damage your collection of bricks, you're in luck! If they damage your electronics or other non-brick valuables, too bad! Adding insult to injury, they estimated the weight of my Instant Pot, which they called a "crock pot," at 2 lbs. Every description of the item lists its weight at 11.6 pounds, and we've specifically identified the item by name (Instant Pot) in every reference. YourMovers has pointed us to their terms of service, which states that their liability for damages is limited to $0.70/lb unless you purchase additional insurance. I understand that, but I also believe that the movers' unpreparedness (back-to-back jobs, no meals, a break for rest that consisted of sitting in the cab of the truck) contributed to the damages that we incurred. So far, there has been no acknowledgement of this by the managers at YourMovers. So before you book your move with YourMovers, be sure to visit their web site, scroll all the way to the bottom of the page, locate and click on the small "Terms of Service" link, and read all 7,300+ words of that agreement. read more

This is by far the worst moving company ever. Took 4x as long as they estimated PLUS 3X more than the estimated cost. Crew had no idea how to pack or load a truck. Called Andrew and he was flippant...needed 2 trucks but he didn't want to send another truck. Damaged many articles.. including a dining room table that was never repaired or replaced & several antique pieces that were never repaired. When I asked one of the men to carry boxes upstairs I overhead him say to the lead, "She wants me to carry those f***ing boxes upstairs!" Damaged 2 neighbors property with the truck...one was repaired...one the elderly lady was told "it wasn't that bad"! When I was told how much the bill was and I told them that was 3x my estimate, they had a "strongarm" call me & threaten me! I would NEVER recommend these men...from Andrew to the crew to ANYONE. They should not be in business!! read more

So thankful for the help from Tyler and Brandon this past week! They were fast and efficient. Their customer service alone is a reason that will keep me coming back. I would recommend them to anyone. If I have to make a big move again, they will be my first call to help me make the transition! read more

Picture this...you are moving to another state. You hire your movers and they don't show up. No phone call no. No nothing. This is the worst you can do to someone that has a closing date and depend on this service! Run and look for some one else. Anyone else. If i could give a minus rating I would.......1 read more

This must be a scam. Told to show up early for move today and no one showed. Now it's past the actual move time and can't get in touch with anyone. In fact after being placed on infinite hold with their automated 1-866 number, I get forwarded to some random person who barely speaks English, who says I have the wrong number. Absolute nightmare. read more

I hired Your Movers over the weekend.  Two of the nicest, hardest-working guys I've ever met!  I am beyond happy with the service I got.  They never stopped, they never complained, and they smiled the entire time.  Hopefully I won't be moving again for quite a while, but if I do, I will be calling them again! read more

We booked the movers and got 2 different confirmation emails. It got to be the time for them to show up and no one came. No call about how they are running late or anything. We had 3 different people try to call their office over and over again. We then went online to the chat service and never got a reply. Update. After about 40 calls, emails, and use of the chat service, we finally got them to pick. The movers came two hours late for a honest mistake. When they got here, they did a great job. Hower, I will keep the one star because of the customer service. read more

NO SHOW!! No call, no email, no response! We scheduled several weeks ahead and confirmed by phone and email multiple times in the week leading to the move - then NOTHING! No response to phone calls, no email, no show. Absolute scam. I wish I could give a rating of negative stars. STAY AWAY FROM THIS COMPANY!! read more

YourMovers was incredible! They were so nice and understanding when I was planning my move and didn't have a definite date. They were affordable and had great customer service. During the move, they were unbelievably quick and efficient. I've recommended them to all my friends, and I will definitely use them again in the future. read more

I have absolutely had the WORST moving experience in life with this company. The movers left plenty of my items in the house that was suppose to be moved. This is on top of destroying my antique table - they placed it on the metal floor bed of the box truck / unwrapped. It bumped around and was harshly dinged and scratched. It's TOTALLY destroyed. The movers also showed up 1 1/2 hours late before they caused me all this hell. I voiced all of this to management / Andrew and Brad. They talked me around until I paid the bill, then stopped answering the phone. HORRIBLE times 1 million!!!!!! read more

YourMovers - After the movers - Movers Near Me - Memphis, Tennessee

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They had me scheduled for 2pm today. I wasn't informed until after that time that they weren't going to be able to show up until 4:30. I understand that timing can get messed up in this industry but I definitely should have been notified prior to my appointment. Very unprofessional and definitely do not recommend. read more

Working with Yourmovers happened out of pure luck. I saw them and asked the guy a question, who then gave me his card. He sold me and worked things out. The estimate was fair and everything worked out real good. I would also give the guys who worked with me kudos. They were perfectly on time and they really worked their butts off. They got the job done two hours under the estimate and they were also so much fun and enjoyable while they were working. Yourmovers was fabulous from top to bottom and I would happily 100% tell them others to go with them. read more

They are horrible! They confirmed with me yesterday via email and spoke with Andrew the day of my move. He said the team was on the way and he would get back to me with a time of arrival. He never got back to me and stopped answering my calls, emails, or even social media requests. Do not use. Horrible customer service! They will waste your time! read more

SCAM ALERT! I'm currently sitting on the floor of my new home, with no furniture or personal items of my own. This calmness contrasts fiercely to how I've spent the 6 hours prior - anxiously calling a moving company that had already called to confirm that they were on their way and didn't show up. I anxiously walk to their place of business, which is ironically on my current block, only to find that it's an apartment building where the owner resides. A resident who I now presume was their mother phoned the owner, Brad Beall, for me. She texts him my number and he says he'll call the other owner, Andrew Ransom. I'm assured I'll get a call back. I don't. In the meantime, I look on Facebook to discover just yesterday they ghosted another person. I call. Many, many times. I get no response. I text the number that just earlier had confirmed their arrival. No response. I sit sullenly on my sofa, hoping they're just late. Nope. No calls or explanation. I call other moving companies, and all of them note that this is almost unheard of in the industry. One of the moving company owners himself starts calling companies for me, taking a break from his family dinner. None are able to help today, but I appreciated their understanding. So as I sit here, drinking my lukewarm Heineken originally intended as a celebration drink for my new home, I can just say one thing: don't use these people. Don't think it might be different. Or, avoid them just out of principle. They've ghosted others in the past few days. Moving is hard enough without having an irresponsible company making it more stressful. And for owners Brad Beall and Andrew Ransom, I can say: customer service requires both customers and service. You already lack the service, and the customers will soon follow. I will be posting this on every review site I find so others don't find themselves in the same situation. I'll also be contacting the BBB and an attorney to recover damages from this failed move. read more

Well this was supposed to be a "fun" stress free move according to the companies motto. However it was far from it. Two movers showed up, which there were supposed to be 3. One of the movers wasn't feeling well so he didn't help other than argue with the one mover and cuss each other in the parking lot. I ended up taking a majority of my boxes and such downstairs to the one guy who was actually moving. The 3rd guy did eventually show up an hour late. As far as the handling of my items "with professional care", my mattress was pushed across the floor and down the stairs. Which is probably why I had items damaged. Upon arriving to my new house to unload the furniture and items. The guy who was late the first time, showed up a half an hour late to help unload. The "sick" aka hungover guy didn't leave the back of the moving truck. So once again I had to help the one mover unload the truck. At one point I came outside and the "sick" mover was laying on my mattress! I made a claim on my items that were damaged and after much frustration, I was absolutely offended when I received a check for $64 and some change!! There was hundreds of dollars of damage! Oh and I got a gift certificate for $50 off my next move with Your Movers. I reached out several times and told the owners that I wanted to give them ample opportunity to resolve the issue before I wrote a review because everyone deserves that chance. I was assured that they wanted to make things right. This happened in September and here it is November. I have given up and see clearly that the customers satisfaction isn't their #1 priority as they claim. I am very disappointed with the service I received and further disappointed with the service I received after my move with making things right. read more

I just relocated from Los Angeles to Memphis. I did my research on this company and was going to go with another one but the customer service and quote was well worth me selecting this company. I give them 5 stars because Andrew, Demarcus, and Jeremy provided legendary service beyond my expectations to be college students. I wish I could have hired them when I was in LA bc the movers I hired there had unimaginable bad and rude service. I'm very particular and this crew kept a smile and followed instructions to a tee! I recommend them 100% to anyone. Another great note is that they completed my move within the requested time frame and I stayed within my budget. I found out later they had a Yelp deal but they were still worth the discount I didn't use! Yeah Andrew, Demarcus, and Jeremy. read more

I needed movers in the Nashville area. I was moving from Boston, MA so really didn't know many companies in the area. Man did I luck out!! Andrew and Cody were very professional with regards to communication and set up. The day of the move, Cody arrived with B, they were two of the most kind, helpful, respectful people I've met in the industry but not only that they were extremely quick but at the same time careful with my belongings. Overall, extremely great work ethic and I would hire them again and/or tell everyone I know. I hands down recommend this company!! read more

Do not use, they never showed. They sent confirmation email the day before but never showed. Won't answer the phone and the office is in an apartment building downtown Memphis. They won't answer the door read more

The movers were late and got lost but all was well. The movers were extremely nice and professional. I moved to a 3rd story condo with no elevator and all stairs. The movers didn't complain at all and worked extra hard to complete the job. The job took longer than expected but those stairs were killer. I greatly appreciate all their hard work, money well spent! I would definitely hire them again! read more

Had a great experience with Andrew and his crew! Response was prompt and moving was efficient and easy, plus price was reasonable. Would definitely recommend! read more

SCAMMERS! DO NOT USE!! Booked them for a move but they never showed. Interestingly, they called to say they would be early so we drove across town to meet them. Waited 4 hours and called about 30 times. Some guy would occasionally answer and say obscene/random things in diff accents or just laugh. We also tried contact through the websites "24/7 customer service" but after sending anything it would say that they were "away". We even went to the address listed online and it was an apartment building that has private access. We wasted an entire day. I sincerely hope they get what's coming to them read more

My wife hired Your Movers .. On the day of the move they said they will be running late which was understandable due to what they said happened .. then the wait began .. we waited and waited... called with no answers, no call back .. just totally ghosted on us ! read more

They were supposed to be out Friday morning between 8-10, they didn't show up until later, made one load, damaged an expensive safe & left to go down something but would be right back, they never came back. Saturday they were supposed to be there by 3, no showed again and couldn't get anyone on the phone until late and that was the actual movers themselves and they said they were told Sunday morning was when they were supposed to come back. No one ever showed back up nor answered the phone calls. This place left a 60+ year old man with stage 5 kidney failure to figure out how to complete his move by himself. read more

Very nice young men who moved us today. Was a little surprised that when a screwdriver was needed to take apart a bed, they had not a single tool with them to expedite the process. A rudimentary tool box seems a simple enough addition for them to bring on site if needed. (Mine was inadvertently sent ahead but not a worry as I presumed they came somewhat prepared which was not the case.) Otherwise, they were reasonable and careful with the move. read more

Hired 2 movers. One was on time, second showed up 20 minutes late. They still charged me for the entire time. Spoke with the manager. He apologized and said that he'd give me a $20 discount On the second move, so I scheduled a second move with him at that time. It's now the day of the move. I called to make sure we were all set... they said that they didn't have anything scheduled for me today. Simply unprofessional and unorganized. read more