DO NOT SHOP HERE I would NOT recommend this company I purchased patio furniture from them and they charged EXTRA for the cushions When I received my furniture there were what looked like pen marks on the cushions and a large water stain I called to see what they would do for me and they told me to drive to Miami 1 1/2 hours away and they would clean the cushions Chris in customer service tried to help but to no avail The owner did not care or offer any other solution I'm 70 years old and not driving to Miami to fix their problem Awful customer service and over priced merchandise I will report them to the Better Business Bureau today read more

We purchased patio furniture- outdoor sofa, 2 chairs, 2 chaise lounge chairs, 2 side tables, and a bistro table and 2 chairs. We were told they make everything in Miami when we asked about changing the straps on the chaise lounge chairs. Long story short, they didn't help with the straps and the furniture started falling apart after a little over a year and when went back to the store they said the furniture was discontinued. I guess they lied when they said they make everything in Miami. I would not recommend this store. read more

iI you are in market for outdoor furniture for your home, do NOT look to DecoScape and their retail store Your Patio Store in Fort Lauderdale. I did an order just over 17 weeks ago from date of this review, and the only thing they seem to deliver is lip service and empty commitments. Disclaimer - yes, my sales invoice says average 20 weeks and that I waive any claims to specific dates, but they kept telling me otherwise for ready date. The timeline: 1-Nov order placed at Your Patio Store, sale by Bruce Remz who I am sure stated orders running 8-12 weeks, hopefully near lower end of range 6-Jan (10 weeks post order) did email inquiry to Bruce, he replied by email that still a few weeks out, quote at time of sale is 10-14 weeks 2-Feb (13 weeks passed) visited store in person, Bruce said still in production and would email me in few days with update 6-Feb (one day short of 14 weeks) no update so did another email follow up to Bruce, he wrote back and said the factory (Decoscape) has not got back to him and advised to call their customer service direct 6-Feb (one day short of 14 weeks) called customer service and spoke to Spencer. He told me two more weeks to finish production, and he agreed to change to delivery/unpack at my home due to delays. 23-Feb (16 weeks passed) called customer service and spoke to Chris. He said still in production, could not see any note of change to delivery. He said he had to follow up and would call me back in the afternoon.but no call was received. 24-Feb called former CEO (not knowing no longer at Decoscape). He passed my query to Gerald Shvartsman (listed as current President of Decoscape) for resolution. 25-Feb No contact from Gerald, so I called him. He said order would be delivered week of 2-Mar and logistics team would call me morning of 26-Feb to schedule. 26-Feb No call from logistics so in afternoon, I sent text to Gerald to follow up 1-Mar (17 weeks passed) no follow up received, did email (not filed a complaint, did email) through BBB website Near end of workday today (2-Mar), I did online submission to Decoscape customer service, completing their form, will see if any good news... read more

forget about this place and the current sale ordered furniture the beginning of December order came in wrong plenty of "we're sorry and will take care of it" resent new items and of course they were wrong too. mother always said "paying a dollar for shoes if their the wrong size isn't a deal" that's this store doesn't matter what you pay if you get the wrong items stay clear read more

When I first went into the Patio Store, I liked everything I saw, and our salesperson seemed like someone I could trust. We placed a large order, and paid a 50% deposit. We were given a date that everything would be delivered to our new home. That's the good part of this story....Every time I called to check on my order... all we received was an endless BS story after another...promises to get right back to me, unprofessionalism, lie after lie. I wished that I never went in there, but I decided to hang in there. We finally got our delivery....but we only received the frames...no cushions! More calls to Howie and Neal at the store....and more incredible BS stories....My opinion is that Howie is passive aggressive, Neal just lies most of the time...goes home, and waits for a new day of the same. When I got my cushions, we noticed that one of the chairs was the wrong color. The delivery driver told us that have lots of that color chair in stock. When I called the store and told them I have the wrong color chair, Howie told me they are bringing the correct color chair on Thursday between 10-1. We didn't receive that delivery, and I called the store again. Now I spoke to Neal, and he said...they have 2 weeks to put up the wrong color chair, and re-paint it the correct color, and then give it back to me. I got so tired of complaining, I waited and waited... We did finally get the correct color chair....I noticed 1 few scrapes in the metal....Neal did send me a can of spray paint....the furniture is brand new, very expensive...i didn't expect any defects!!! I am still waiting for a refund of $350 for a shipping charge that we were told there would not be a charge for. Suffice to say, I would advise everyone to stay far away for the Patio Store...I'm not a big complainer but I hate the feeling of being cheated and lied to. I appreciate integrity....they have none....I appreciate quality...their standards are low...I appreciate great professional customer service and client care...don't go looking in their direction for that either. There were many negative YELP reviews on this company....I wished I had checked them out before. I hope anyone reading this won't make the same mistake I did. read more

Let me first say that we have bought items from Your Patio Store in Ft Lauderdale and it was a positive experience, the items were good quality and we were pleased. This review is entirely for the Boca Raton Store and Staff, particularly Keith. We ordered a set so long ago, I can't even remember, perhaps 9 months now. We never received a proactive update from the store about our order, in fact every time we called about it we were lied to, "oh, I will call you right back", "it is being prepared for shipping next week, we will call you". BS after BS. I would warn anyone, AVOID THIS STORE. Take the trip to Ft Lauderdale, it's worth it for friendly, attentive sales people. read more

I purchased patio furniture from the Boca location. It was delivered damaged. I immediately called and they said Keith would get back to me not only has he almost a month later not returned my calls. He promised to come to our place made an appointment and NEVER Called or showed up. Very unprofessional. I love your furniture, the quality is excellent however the Boca Staff needs to be reconsidered. To this very moment, all I have is damaged furniture . We had to stay on top of them for delivery and now this. They were right on top of things however when they wanted payment. Got several calls then. Buyer beware do not by from this store. THIS IS NOT HOW YOU DO BUSINESS NOR TREAT ANY CUSTOMER. Shame on this store. read more

Excellent service 5 stars ask for Bill..! We bought $11,000 worth of patio furniture love the patio furniture ..!

We had a very unsatisfactory experience at the Boca location of Your Patio Store. We purchased a table and 8 chairs, and had the table customized in color to match the chairs. After over two months passed without delivery, Keith from the Boca location of Your Patio Store called me disclose for the first time that Your Patio Store actually only had 5 chairs (not 8) but that we could try to pick other chairs to try to match the other 5 the best we could. Not wanting mix and match chairs after spending thousands of dollars, we asked for a refund, which was refused. Keith refused to refund the money because we had customized the table color. But, the only reason we customized the table color was because we were sold 8 chairs and we wanted to match them in color. We were not told for over two months that they never had 8 chairs to sell us to begin with. They customized the table color knowing that they never had the 8 chairs they promised to deliver. We will never shop here again. We were able to find chairs online from Williams & Sonoma instead. read more

******BUYER BEWARE, THIS STORE IS SUING US FOR BREACH OF CONTRACT FOR THEM AND THEIR MANUFACTURER DROPPING THE BALL****** We were VERBALLY told 4-6 months for our patio table, we paid in full like good customers and we patiently waited. 4 months comes around and we start calling just to get updates, same response EVERY SINGLE TIME...IN PRODUCTION. 5 months comes around, we call again, mind you, they never ONCE called us to give us updates and they were also very rude to us when we would call them, 5 months same exact response IN PRODUCTION. We asked them to please give us a more specific answer/timeframe, IN PRODUCTION is ALL they would say. We asked for a refund and they laughed at us over the phone and said no refunds. That is not how you treat customers period. We wanted to know SOMETHING, ANYTHING more than IN PRODUCTION. 6 months comes around, they never ever called us once or even called us back as they promised they would. At 6 months we called one last time, Keith asked us to call back in 30 minutes, we said no, how about you guys give us a call, he promised 30 mins he would call back. To no surprise at all, no call back. TWO HOURS go by and we call AGAIN, we plead with Keith that we need MORE information, that this is not fair nor how you treat customers WHO PAID IN FULL, he could careless and says they will call back by end of day...end of day and guess what, NO call back. We as customers did our part. We were told 4-6 months, we paid in full, we waited and when 4 months came around we of course wanted to know updates, we called NUMEROUS times between the 4-6 months. They took our money and treated us extremely poorly. At this point we thought we would never get our table and that these people just took our money and besides the fact that we NEEDED a table and had already waited the 6 months THEY had told us WITH ZERO UPDATES! We had NO ANSWERS, NO TIMEFRAME, We needed a table so we got one elsewhere. So we filed a dispute with our bank and WE WON! Once we filed the dispute they started calling and trying to be nice, even the manufacturer called. They both admitted to dropping the ball. What were we supposed to do, just be at their mercy with ZERO UPDATES while they have our money $4600??? Thank GOD I do not have a table from them, imagine if something goes wrong with our table, do you think their customer service would give a crap, based on how they treated us....HELL NO! We just found out that they are suing us for breach of contract which we were never given a copy of. Please READ ALL REVIEWS and BELIEVE THE NEGATIVE ONES because it is exactly our same experience. Shame on us for not reading the reviews. We have a lawyer and we will be fighting for us and for all consumers. THIS IS NOT HOW YOU DO BUSINESS NOR TREAT ANY CUSTOMER! Both the store AND the manufacturer has HORRIBLE REVIEWS! We did everything right, this company treated us so poorly and now we have to deal with a lawsuit for THEM dropping the ball. Sue your manufacturer for never giving you updates but don't sue your customers who paid in full and followed your VERBAL AGREEMENT and called to get updates like anyone would when you take their money. We will make sure everyone we know is aware of this shameful company and how they treated us, we will make sure all consumers know how this company treated us and how they are suing us. This isn't even a loss for the store or their manufacturer, they both have a showroom, put it on your floor and sell it, all that is "custom" about this table is the color, blue and white. They are just suing to flex their muscle instead of looking in the mirror and admitting their mistakes. Use this experience for good, change your customer service, change your relationship with your manufacturer, don't take it out on customers who did everything right. Shame on you! read more