Highly dedicated, very sincere, friendly, transparent and gets the job done right. Very grateful for Terry. He knows plumbing! And takes the time to make sure the job is done right! read more

I had a clog in my drain in the wall behind my bathroom sink and I couldn't clear it. These guys did and they were fast and efficient doing it. I recommend them highly. read more

I'm writing this review less than two hours after my plumber's arrival. I'm beyond impressed! He was on time, polite, professional, explanatory, and assessed the problem with my kitchen sink right away. Left to get a new hose, called from the supply store with the cost for parts and labor, and returned promptly to install them. He completed the work, gave the sink a trial while he was here, wrote me up, I paid he left, and now I'm writing this well deserved 5 star review. I could NOT be happier!!!! Thank you, Your Helpful Plumber!!! read more

Atrocious. Our project involved installing a new gas line into our third floor unit, and was described as simple plumbing by his first plumber who did a walk through, and measured the job out in early April. I phoned them, and before the end of the day, I was talking with and walking with Steve, and he spent a good hour here promising me he was excited to get the job done, and this was his sort of work which he took pride in doing. He wanted an assistant to help on some of it, to get the job out of the way quicker and basically to hold a ladder. I routinely climb around on ladders for work, and get that. Great. We go to make our down payment to get the job going. I am told they cannot process credit cards, and will not be able to for a week. We finally relinquish to get things going and get a date back in April to finish. I forget why Steve could not actually finish. But he tried to show up. Twice. The second time, It was going to be Terry, and him doing it. Day of happens, and I have a text from Steve asking if I had heard from Terry. Two no shows, day of. I have also now set a day aside from my work to be there to give them access to the parts of the building they need open. I also find out this was Steve's last job with Terry Bateman, and his company, and I would now need a new plumber to come in to finish this. They also no show on me, and I have to reschedule, and they also no show on my partner while I am out of town. After she took a personal day. They have measured the job three times now, and have not shown up and blown off a promised eta to work four times. Again. They cannot finish the job when it comes to being assigned to do it. Even after over the several site visits, he and the people he was contracting out to do this job they insisted it would not be a problem. Two holes. A few corners to turn. A ladder to climb for some length to drop, and it would take them about a day and change to finish. Two months later. Terry was now proposing to return our deposit. We agree this is the best way to end our time. HE DID NOT ACTUALLY SEND IT. He lied. Rather than dishing about what a terrible I worked it out that Terry would finish this job personally, and that we would go on our way with my not having to divulge in what a terrible person to work with he actually is where the rubber meets the road in finishing up. We worked out what times would work, and what was going on. Terry also promised me he would personally show up on time; June 13th, 2017 to finish this job he accepted back in April, and has a down payment to finish and he is now over two hours late, and he is not answering his texts, nor his phone. I recommend you avoiding Your Helpful Plumber like a disease. read more

These guys are helpful, and have fair prices. I didn't end up getting the work done by them but they were very gracious and professional.

I've now used Your Helpful Plumber twice for work at a condo I own in Chicago. The first time, about 6 months ago, they resolved an emergency gas leak situation resulting from the incompetence of another plumber who attempted to install a new water heater (I shut of the gas to the water heater, of course). Terry was able to send someone out within an hour late in the evening, who fixed the gas leak, and resolved an issue with the electronic ignitor on the water heater. Next, just this weekend, I could not restart the pilot on the same water heater (after my wife had turned off the gas valve for about two weeks for some unknown reason). Terry talked me through the starting procedure over the phone to try to save me a trip. When that did not work, he had someone out within two hours (Saturday afternoon). After it only took them a few minutes to light the pilot, they rodded my slow-draining bathtubs at no extra cost. I'm not sure Your Helpful Plumber is the cheapest option available (although admittedly I'm not a frequent user of plumbing services), but I believe they will save me money in the long run. I appreciate the service I've received from Terry and his guys, and I hope to never have to search for another plumber again. Thank you, Terry! read more

Your Helpful Plumber installed our sump pump improperly, our basement flooded causing 5k of damage, and then they did not honor the parts and labor warranty for their work. They invoiced us for the repair job on the sump pump they installed improperly and offered nothing to help with remediation. read more

FANTASTIC JOB. I highly recommend Terry for any plumbing problem. We recently came home from a trip to find that the pipes had frozen. I called Your Helpful Plumber and Terry answered immediately. He gave me a VERY reasonable price and sent 2 people out within a few hours. Unfortunately, this first crew tracked mud through the house and did not leave the bathroom in the best condition. Terry had them come back, clean up, and make sure I was happy. The problem had not been solved tho (it was tricky), so Terry came himself the following day. He worked tirelessly for 3 days, never gave up, and finally found the root of the problem. It wasn't easy, and many other people would have given up or charged more. He never charged a penny more than original price. He worked around my schedule, making it convenient for me. Overall, Terry is professional, honest, understanding, and does everything he can to be sure you are happy with the job. read more

These guys were great! They were prompt, polite and communicative. I was worried that I was gonna get ripped off but the price was very reasonable and the workmanship was fast and effective. I will definitely be using them again! read more

They provided same day service on a busted pump that was backing up and preventing our tenants from using the bathroom/shower/etc when the others that we called couldn't get out there for a few days. Terry was very friendly and helpful. They offer an excellent warranty on the labor they provide. Definitely going to save their number in my phone for the future. read more

Very responsive, diligent and even cleaned up after himself. Jose was great. After not hearing back from a different plumber I've used before (funny, he still hasn't called me back...) I was thrilled with how fast they got out to us! Our situation wasn't clear cut and when he got into the job needed a second trip to the store. Overall would definitely recommend to a friend! read more

Terry and his team are top notch. When our water heater "exploded" and started leaking down into our neighbor's condo, I was not at all looking forward to dealing with a plumber to install a new one. Your Helpful Plumber showed up the day we called and did great work at a fair price. Since then we've had them back to install a new garbage disposal, fix a leaky refrigerator tube, unclog a sink, and fix the stoppers in two other sinks. Knowledgable, reliable, fairly priced, and professional - Your Helpful Plumber will continue to be my go-to for any plumbing needs. read more

My parents had an upstairs bathtub that was completely blocked...Terry and his co worker from "Your Helpful Plumber" worked hard until it was unblocked. They made sure the job was done correctly. We were very happy with their service and will definitely refer them to our family and friends. read more

Overall, Tim and Uncle Rocky came out on a short notice and helped resolve my issue quickly. They arrived on time and completed the job quickly. Moreover, they were very nice and a good mix of friendly and professional. We have a 'vintage' (aka old) condo and in one of the bathrooms we have the original tub and faucets, which can be a pain. However, Tim and Rocky were able to find the necessary parts to fix everything quickly and luckily in the more cost effective way! I would definitely call on them again for any plumbing related issues or projects. read more

Early Thanksgiving morning our toilet clogs and after endless attempts to fix ourselves, we finally had to make a call. Most of the larger companies were closed, so we were relieved when Terry from Your Helpful Plumber answered immediately. Within 2 hours he had our toilet fixed and he even provided some additional advice for the future. As a bonus, he gave us a great deal, which surprised us considering it was a holiday. I strongly recommend Terry for his fast and friendly service. He will be our only call for any of our plumbing needs. read more

Terry helped with a sump pump issue that we had. He arrived at the time promised and was extremely professional. He quickly identified the problem and fixed it. He even stayed a couple minutes later to provide some advice on a unrelated plumbing issue. I will certainly use his services for other plumbing needs. KG read more

These guys are very busy, which to me is a good sign. Although we had difficulty scheduling, Terry responded quickly and was able to get his plumber to my home in no time. They are super friendly and just nice guys. I needed to make some repairs based on my home inspection when we purchased our condo and some of the work wasn't even necessary. I saved 1/2 of my original quote! You guys rock and I will definitely use them again! read more

Very friendly and courteous service. I was given different options, with no pressure to pick any certain one. They made sure I understood all my options and made sure everything was done in a timely manner. Quality of the work was excellent and done on time. There was very little disruption during the whole processes. Overall a great experience I would use them again read more

I called 4 plumbing companys in the last 2 days your helpful plumber exceeded my expectations the other companys didnt want to do my work and had made me miss two days of work the plumber was extremely helpful and gave me advice to keep my drains clear also they were really above and beyond pricing wasnt bad considering 1 company came out and did nothing and charged me im really greatful for this co.pany and they were really helpful to coincidence i think not read more

Terry and his partner responded right away to our inquiry regarding a clogged shower drain and gave us a quote. He was at my apartment within the hour and quickly resolved the issue for the quoted price and didn't leave a mess in the bathroom. Great prompt service. I would def use them again. read more

My tenants kitchen faucet started leaking with a hissing sound upon waking up in the morning. It was a very cold that night and they were worried about a burst pipe. This is not the first time I had this company come over to fix plumbing issues. They have been very good and reliable so far each time so we decided to call them to check and make sure. Justin came up right away within a few hours, diagnosed the problem, and its not a burst pipe and its just a faulty faucet which needs to be replaced. He came back the following day and replaced the faucet and tightened the leaking sink basket drain. Pleasant pofessional cool guy! gave us several tips too. Id call them again for any plumbing issues. read more

Had a pipe rupture underneath our kitchen sink which rendered the sink unusable. Called YHP and they scheduled someone to be at our place 2 hours later. I texted picture of the rupture to YHP and that helped them get all the parts they needed before they git to our place. The gentleman who did the actual work was professional, courteous and got right to work. He was done in about 20 minutes. The bill was not insubstantial but that's part of the price you pay when you can't do this work yourself and its an emergency. read more

Terry quoted me a price of $125 to unclog a drain in my rental property. Then he charged my tenants $200. When I complained, he said he'd send me a check for the $75 overcharge. Followed up several times over multiple weeks, still no check. read more

Our sunpump was constanly working and our sewage was backed up. I called few different plumbers as I am 9months pregnant and wanted to get it done asap. Steve on the phone was very nice and told me that it would cost $325 to rod the main sewage line which I wrote it down, but I totally forgot the price when his plumber Frank showed up to look at it the same day. Plumber Frank told me it could take 2-3hrs or more that he wouldn't know until he starts, and it would cost $400. He was done in 15min, in the mean time I called Steve and confirmed the price of$325, but Frank still charged me $400 for 15min of work. I felt like he was taking advantage of my urgency. Frank, congrats ripping of a pregnant lady, but he did rod the line. Then we learned that rodding the main line may not resolve our issue which there may be leaks on the pipes that may require structural work. read more

I thought they were fabulous until every time they came to fix something it was 550 dollars! I thought I had the perfect plumber but I was wrong and am back to finding someone new! read more

They came out for a water heater where the pilot wouldn't stay lit. They determined the inside of the tank had a crack and the dipping was putting out the pilot. The tech said he would price out a new one and get back to me. Over a week later I have not heard back and the voice mail is full so I can't leave a message asking for an update. It should be this difficult to spend money. read more

So a couple of months ago back in August or September, my roommate and I were experiencing a slow-draining shower in our apartment (which is a garden unit). We tried the zip-it to see if we could remove any hair which we believed was the cause of the problem. After browsing Yelp for Plumbers in the area, we came upon Your Helpful Plumber and were VERY skeptical about them because of all the great reviews on Yelp, but it was the only place open 24 hours (it was 11pm when we called) so we scheduled an appointment for the following day. One of the guys came by with some sort of air pump to shoot air through the shower drain to unclog it. After multiple attempts, this didn't work but instead it caused our toilet to start leaking and making gurgling noises. After trying different things to our toilet and sink, he assessed that the problem wasn't with our unit but with the main pump of our entire building. He called two other guys to come and assess the situation and they came promply within 30 minutes and sure enough, they had to replace the main pump. As stressful as this entire situation was for me, I can honestly say these guys are great and were able to solve the problem at hand. read more

Armando came and fixed both my sinks in less than 10 minutes! Very attentive and helpful - I will for sure be calling again if ever issues in the issue - great company. Fast and accommodating. read more

My hot water heater went bad. Your Helpful Plumber and Terry came to my rescue again. Showed up on time, charged the price they quoted me over the phone, and were able to replace the hot water heater with no issues. read more

The service tech was really friendly and knowledgable - but ultimately a ten minute visit to determine a fuse was blown cost $150. That's pretty rich for not actually fixing the issue. read more

The team at your helpful plumber was great! They came out on Saturday and Terry offered me some great advice after our basement took in 6 inches of water. He was very good at communicating and getting someone at our house on a very busy weekend. The team went with me to Menards and helped me pick out a water heater and all the parts necessary to install. They were able to drive the large water heater to my house and made quick work of the replacement. His team also did a great job cleaning up and moved the old water heater out of the house. I would recommend his team to anyone looking for an honest and prompt plumber. I will definitely be using him for all my plumbing needs. read more

Terry was amazing this past weekend and came through under terrible time pressures. He offered to come out on a Sunday evening to help with a plumbing back up issue right after moving in to this Wicker Park condo. Terry went above and beyond to get the job done and his communication was excellent in terms of planning and competing the work to be done. His communication approach really distinguishes him from other service providers. Would highly recommend him. Yelp was a huge help in finding Terry! read more

I can't tell you how much these guys saved my life (well, my tenants lives anyway) when they discovered a gas leak in the pipes coming from the furnace and in the walls. My tenant called me at 5:00 on a Friday night. I had a plumber on-site within an hour and a half. It was a complicated job and Tim worked literally through the night to fix the leaky gas pipes. Not only did the pipes get fixed and approved by the gas company ( who had shut off the gas), my tenant was amazed at the service I was able to provide. These guys are all about customer service and extremely competitive prices. The guy from the gas company told my tenant the job was done really well and siad I paid almost half of what the job should have cost. Thanks guys! You are my only call now should I have any plumbing needs in the future! read more

Does not stand behind the work they ay is guaranteed. Was asked before they left to give 5 star review.

I had a gas leak after Best Buy installed my new washer and dryer. The closet was full of gas and I knew they wouldn't come back... (long story, but that was the fourth time for the installation of the washer and dryer). I called The helpful plumber on a Sunday and I got an immediate response! I was really impressed that the person worked with me on finding a way to help me that day seeing that I had called around noon on Sunday. The plumber, Justin called me to get more specifics to see what he would need and checked in later that night after we setup a time to get the gas leak fixed. All is fixed and I definitely plan on using them for future work. Just so nice to have someone to call and is willing to work with you read more

Terry and his crew were amazing. I wanted to get my front drain looked at ASAP and they worked it in even tho they said they were incredibly busy. He quoted me a fair price and then gave me a sizable discount on top! He is very responsive to phone calls and text and just overall is a reliable guy. I chose them cause the other yelp reviews were so positive and they didn't let me down. Thanks Terry. read more

Great response time and customer service! Called on a Sunday night and they came out Monday morning. Was only here about 25 minutes and my toilet is fixed! Great prices as well. Definitely recommend and will use again. read more

Called them at 4pm and they were at my place by 6pm with pump in hand and they were done replacing it by 7pm. They did a great job, had prices that were at or better than the competition. Also, the plumber let me watch the replacement and even showed me how to replace the pump if I ever needed to do it in the future (in the distant future, hopefully). I would recommend these guys for any plumbing needs. read more

I contacted Terry to install a new water heater. He arrived promptly and was very professional. He provided a thorough explanation of the work he was doing throughout the process. I'm very happy with the work he did and will definitely call Your Helpful Plumber for future plumbing issues. read more

Terry answered my call at 455am. Very nice, helpful. woke him from a dead sleep. he walked me through the process of my basement leak and was willing to send someone out. fortunately I figured out how to stop the leak but he was very nice. I appreciated his guidance. read more