Used them in 2015 to fix something for our tub. Wrote a check for the service. A week later, our checking account info was stolen. How do I know it was them? We had written exactly one check from that account - to Your "Helpful" Plumber. For what it's worth, their work was shoddy as well. A few months later we had another plumber in to do another project. He ended up tearing out everything they had done and replaced it for us at cost because he felt bad that a fellow plumber had done such a shitty job. read more

DO NOT USE THIS COMPANY! My downstairs neighbor was seeing some leaks in his ceiling that we thought might be coming from somewhere in our apartment. So I called Your Helpful Plumber to have someone come out for an inspection. On the phone, they were very helpful and friendly. They said they'd be able to get someone out the next day and that we wouldn't be charged for the inspection, only for any work that came after the inspection. The next day, the plumber came by to take a look, and he concluded that the leak was a result of recent heavy rains getting in through cracks in the exterior brick wall, not a plumbing issue. So I thought, great, we're all set then. BUT, then he charged me $250 for the inspection despite having told me that the inspection would be free. Now, 2 weeks later, our neighbor is still seeing leaks despite there having been no rain at all recently. So I tried to contact the company to have them send someone back out. But, every time I call, it goes straight to voicemail. I have left messages and sent several texts (I believe the number listed is the owner's cell, as he had texted me previously about scheduling the first appt) but have not heard anything from them. I texted the actual plumber who had come out for the inspection as well, and he said that they'd be happy to come back out for a second look at no charge, but that I'd have to contact the owner for scheduling. Now after 3 days of trying to contact them, our hardwood floors outside of the bathroom are buckling very severely, so I am pretty certain there is some kind of leaky pipe under there that needs to be addressed immediately, but I have still not been able to get a hold of them. I ended up having to schedule a different plumber, and now I'm on the line for an additional $150 after this company basically robbed me of $250 for not doing any actual work and then disappearing. Do yourself a favor and find a different plumber, these guys are super shady. read more

Our toilet was clogged and it was not flushing well. I called Your Helpful Plumber. Tony came to rod it, and he also replaced the valve and the flapper. We got charged for the flapper and the valve too but a little bit of water was still coming out, and it was still partially clogged. He told me that it was normal while he was putting a lot of toilet paper in the toilet to demonstrate that the toilet was not clogged and that the toilet paper would disintegrate. I told him that as he can see it was still clogged and not so much water was coming out when you flush the toilet. I called a different company, and they rodded the toilet. The clog was fixed. We never had a toilet clog again for many, many years since the other company fixed it. read more

I am THRILLED with this service. My previous toilet (it was actually the defective Flushmate pressure assist tank) EXPLODED one night. Like war-zone, porcelain-shrapnel-spewing explosion. I wish I was kidding, but I'm not. So, needless to say, I needed a new toilet fast, as I only have one bathroom. I hopped on Yelp and searched for plumbers and saw that this one was open 24/7, so I called at 9pm. It's not that I was looking for 24/7 service, but I just wanted to get the ball rolling, so I could take care of this first thing the next morning. I was surprised someone answered that wasn't from an answering service, and like that, the ball was moving! I told him I needed a new 14-in rough-in toilet. That's a non-standard size, so I was worried about getting something in a timely manner and if I needed to special order a toilet. He said he would call around to some suppliers in the morning and try to find me a new toilet. The next morning, my plumber located a toilet (believe me, 14-in is rare, weird and annoying to find!), ordered it, picked it up and installed it by 4pm. My exploded toilet was replaced within 24 hours!!! Also, I felt the quote was very reasonable for locating, ordering, delivery and installing a new toilet. What they saved me in time and headaches made it worth every penny. I thoroughly recommend Your Helpful Plumber, because they lived up to their name 100%. read more

The screenshots tell the whole story, but I'll paraphrase. Terry's communication was horrible, he obviously did not pay attention to our communications, and he never showed for the agreed-upon time. Terry sucks. He really, really sucks. He should call his business Your Helpless Putzy Head-Up-Arse Plumber. And apparently you have to look at the photos in reverse order. read more

See all

These guys are awesome! Very easy to get a hold of and easy to communicate with. I had a leak under my bathroom sink, in a home I have just recently bought, and they were able to fix it with ease. Super friendly guys who knew exactly what they were doing and were very quick! They checked out some other things in the home I had questions about too just to be friendly. Plus, they love cats! ;) They will definitely be my go to plumbers. read more

Just updating to say that the owner fired the plumber who came to our place and made such a scene. I am hopeful that the rest of the business is much more polite and honest. And, the second time around everything seemed to stay working. read more

Selling our condo and needed to have an inspection and repair completed. I was able to easily schedule an appointment with Terry. Obviously they are busy as he took my call while out on a current job. I assume that being busy is a good sign. He sent out Steve who was professional, friendly, and quick. He inspected the plumbing on our toilet and replaced the wax ring seal - noting that the builder should have installed a larger ring initially. Steve cleaned up and was here and gone within 20 minutes. I highly recommend Your Helpful Plumber. read more

No one likes looking for a plumber - it's hard to know if you've got someone you can trust, hard to get a return call... all kinds of things can go wrong. So - I was VERY pleased to find Terry. I had 2 small repairs that I needed estimates on, and another "maybe" thing to work on. I found Terry on Yelp - he was very friendly and up front about everything on the phone. And faster than I could handle - I called with the expectation that he might be free in a week, and he offered to come by that day - even though I told him these were not emergency repairs. We coordinated timing of his home visit via text (always appreciated). He worked around my schedule, and was precisely on time. Friendly, personable, professional, neatly dressed. I showed him the one thing that I thought needed repair. He examined it, and was able to make an adjustment in a few minutes that resolved the problem completely. I showed him the other 2 repairs, and he gave me assessments that I could understand, and what seemed to be very fair cost estimates right there on the spot. And he told me directly that these other repairs were totally optional - based on the cost to repair and on my usage, I would do just fine without doing anything at all. So - beyond professionalism, what impressed me most was the fact that Terry was not out to make a buck on repairs. He could have easily "sold" me on doing those optional repairs, and charged me for the quick fix he did, but he didn't. He wanted to see me satisfied, wanted me to understand what was involved. In short, wanted to make sure that "all of those things that could go wrong" went right - way beyond expectations. Helpful, honest, fair. Terry is my new plumber, for sure. read more

My buildings are old and I have a need of repairs all the time, my plumbers were out of town and my friend had used your helpful plumber and told me to give them a try she was very happy with all they had done for her over thw years, so I called and talked to Terry the owner he truly was helpfull Tim and his son came out right a way to fix leaks under kitchen sink.. Very prompt and efficient. pricing was great for late in evening. They even made a trip out to get parts and we're back in no time to finish up the work. Everything runs smooth and dry. Thank you Julia for the info..... read more

See all

I had a similar experience with this company as Michael. They never showed up on the agreed upon time to check a pipe that they installed but was leaking. I really liked this company before this experience. I've tried to call Teri (the owner?) three times and I texted him twice and he never responded. It's now over 2 hours after the agreed upon time. I wonder if they will ever show up or even call me back? This is really disappointing as now I'll likely have to hire another plumber to fix what might be their mistake. Update: I got a hold of Terry and he promptly sent someone out. This is a good company. Maybe just a little unorganized read more

These guys were great. They came the first time we called and unclogged a clogged toilet in about 15 minutes. I was a little leery that it was finished so quick and they assured me it came with 90 day guarantee. A week or two later I was right - and the toilet clogged up again- I called back and they promptly came out and after a bit more work the plumber unclogged it again - this time dislodging the detritus that was clogging the toilet. All you want is honest good work- and these guys follow through! read more

This company is wonderful! They came out the same day to fix my shower drain and toilet. They called when they were on their way and showed up a few minutes early. The owner is so nice and helpful as the company name implies. He's the type of guy you want sit and have a beer with!! The only slightly negative I have to mention is the cost. They rodded out my shower drain and removed the toilet clog in 20 minutes and it cost me $300! Yikes! After they left, I found out that plumbers are crazy expensive no matter who you call. Similar work would've cost me $250-$400 with any other company, so their prices are, in fact, reasonable. Just be prepared! Overall, great reliable service. I would definitely use Helpful Plumber again! read more

I had a kitchen sink problem and he was able to solve it right away! When others wanted to cash in on a simple problem, he was honestly trying to help. He's got my business from now on. Thanks! read more

Our double kitchen sink started backing up and it was clear there was a drain clog. Before calling anyone, I took apart the traps under the sink to make sure they were clear, which they were. I then tried snaking deeper into the pipes, with no luck. Time to call the experts. Your Helpful Plumber was just like the name suggests...very helpful. Called them around noon on a Saturday and was quickly given a window of 3-4 pm for them to come out. They arrived promptly at 3:30 and got to work on fixing the clog. Within 30 minutes, everything was fixed, and I couldn't be happier. I would definitely call them again. read more

DO NOT USE THIS PLUMBER!!!!! This "business" is an absolute atrocity. I am completely appalled and shocked at our visit from the "helpful plumber," which now in retrospect is extremely ironic. The "plumber," which I use this term loosely due to the fact that he knew as much about plumbing as my dog, arrives at my business awkwardly with his mother? Also, wearing a t-shirt that said "F*CK Obama". First impression was quite unsettling but the water heater needed fixing so I lead them to the problem. After about 5 minutes of poking and prodding, water begins to violently shoot out of a pipe as if to put a fire out! Panic ensues. I ask him what is happening and his dumbfounded response is " I don't know! Something tricked me!" ARE YOU KIDDING ME?!?!?? Water continued to rush out of the wall quickly ringing in a tab of over $65,000 worth of damage!!!!! The water ran through the floor into our basement office ruining computers, washer/dryer, and professional camera equipment to name a few things that are now dead. Our tech was confused and quickly left once the damage was done and now, convenietly, no one can get ahold of anyone at the company. These guys are scam artists and completely bogus. I repeat...DO NOT USE THIS COMPANY! read more

Your Helpful Plumber - Plumbing Near Me - Chicago, Illinois

My second bathroom shower hadn't worked since I purchased my apartment and then suddenly I realized I had a guest coming in 4 days. I called these guys on a Sunday morning and they arranged to come Monday morning without an issue. They arrived slightly late but called me to let me know they would be twenty minutes late. Great customer service. They diagnosed the problem quickly, gave an accurate assessment of costs and fixed it all with a minimum of fuss and cleaned up spotlessly after the work. They even chased me down the street with a receipt for the piece to show me the true replacement costs. Everything was perfect and the team was incredibly pleasant. Could not fault anything. I don't hesitate to recommend these plus a 4 year guarantee on the work and parts. A very happy owner with two working bathrooms! read more

Had water heater installed by them few months ago on my 2nd floor unit. The job was not done properly and water leaked to 1st floor ceiling, floor and to finished basement. I texted them and the guy said he would come the next day but no call, no show. I'm paying another contractor to fix their work that was not done properly. They're nice enough guys but I am super disappointed and now basically it's costing me double. I do not recommend. UPDATE: shortly after leaving a review, I received s phone call from Terry apologizing and offering to make amends. I will give him the benefit of the doubt for now and update the review to 5 stars. Thank you Terry. read more

I called Terry on a Saturday to clear a clog in the tub drain. He and his associate were out within 30 minutes and had the clog cleared in about 10 minutes time. He was fast, got the job done right, and even offered a no charge clearing for any further clogging issues on the same drain within 6 months. If you need a quick fix, don't hesitate to call. read more

Nothing is worse than getting a phone call at work during the day of an emergency plumbing leak. After calling around to a few places, the team at Your Helpful Plumber were extremely helpful and accommodating in getting a plumber to my house within a few hours. They were extremely helpful, friendly, and got the problem fixed under 30 minutes. Most satisfying was that they didn't take advantage of a terrible situation and were completely understanding. The charged a very fare price for a water leak emergency, when most places will gauge you or try to rip you off. Need a plumber? Call these guys. Dependable, knowledgeable, friendly, and extremely fair priced. read more

Fast, responsive and did an awesome job! Cleared our toilet clog in a few minutes. We snaked it for 2 hours and nothing helped, Terry's crew showed up and knocked it out. Would definitely use them again! read more

Terry (and his mother) showed up at my work to fix a simple hot water issue. Within a few minutes, water was shooting out everywhere in the back room. Our entire basement was flooded which is where our office is located causing thousands of dollars worth of damages. Computers, printers, tools, many other supplies all covered in a few inches of water. Terry had nothing to say or a way to fix it. Essentially, it was "not his fault". He was "tricked" by the pipes. I had a bad feeling the second I noticed his "f*** Obama" t-shirt. We have been trying to get a hold of Terry or anyone at this company that seems to not even be a real company for days. No response. This place is a scam do not use them. read more

Fast and friendly! The plumber arrived in less than 30 minutes on a Saturday. He quickly replaced the overflow tube on my toilet. I would not hesitate to call again! read more

When I called to schedule a plumber, he asked me where the sink was leaking, after telling him where the leak was, he told me that I could easily fix it myself with his instruction. It's fixed! What an amazing thing to do, thank you! read more

TOILET was leaking on a Friday night around 9:30 p.m......called Terry and he got a plumber out here the same night ...did a wonderful job and was a good price ....BTW this was Memorial Day weekend ....very lucky to have found this service !!! read more

My home warranty company had contracted with this plumbing company to repair my sump pump that malfunctioned causing some minor basement flooding. Your Helpful Plumber was scheduled to arrive between 9am and 11am. They never arrived, and I called and texted the company but did not receive a response. My situation is urgent as another severe rainstorm is forecasted for tonight. I called Choice Home Warranty at 4pm to let them know that I needed another plumbing company to come to my home and to cancel the request for Your Helpful Plumber. I went to Home Depot and purchased sand bags to put around my garage in case the rainfall tonight is heavy. NEVER rely on this company, as they are totally unresponsive. read more

Aces! I am very pleased with this service. I went from a phone call to a fixed sink in less than two hours. Andrew and Justin rocked it and were in and out. I called a month ago and spoke with Terry on the phone. He was also very helpful but I needed to wait for landlord approval. Theses guys are the real deal and make that neighborhood vibe stay strong in Chicago. Thanks again! I will definitely use you all again (if needed) and recommend you to others. read more

I called at about 7pm. Plumber was at our front door in 15 minutes. Sink drain was unclogged in 5 minutes. Plumber was super friendly

My garbage disposal had stopped working. After a trip to Home Depot and a new disposal in hand I started calling plumbers on Yelp and received some outrageous quotes to have it installed. I called Your Helpful Plumber and my Saturday project was complete. They had just finished a job in the area and were at my house in 20 minutes after making the call. Courteous, fair priced and clearly knew what they were doing. Will definitely recommend! read more

Very pleased! Quick response, professional and courteous. I have these guys in my phone now as "plumber Terry" and won't hesitate to call them again! read more

I got these guys to install a kitchen faucet 6 months ago and recently it started to leak and get loose. I called to inform them and ask if they could return and fix it; they agreed and we set a time for a Saturday morning. I texted them on the morning of the appointment to make sure they were coming but they didn't respond and ultimately they never showed up at my house at all, despite me calling them a few times. So (1) poor workmanship to begin with and (2) not communicative and (3) not showing up at all. The last is the worst for me: making time out of my weekend for these clowns not to show... Plumbers are expensive at the best of times so deal with one you trust and respect - not these guys. read more

We couldn't be happier! Called at 10 am (talked to a someone who trouble shot with me, which was nice and they gave me a quote) they were able to come by noon. They evaluated the problem and talked us through the whole thing which we really liked. Bada-bing bada-boom knocked it out in 20 mins! They even told us how to prevent future problems. All in all they were just what we were looking for. They were nice, quick,informative and they honored our yelp coupon which kept us totes in budget. read more

I tried to remedy the slow drain in my tenants shower and sink. I gave it the college try and knew when to throw the towel in...not literally. One of the tenants mentioned their friend who had used Your Helpful Plumber and recommended them. I decided to give them a chance. That was at 10:30 am. They met me at the property at 1pm and communicated beautifully....a challenge for many these days even with cell phones. Terry was not only prompt, he was pleasant and got to the issue immediately. He quickly used his special tools, which I did not possess to unclog the slow moving drains. We tested for leaks and before you knew it he was done. Hi highly recommend this team to help you when you need them. Oh and the price is more than fare. read more

Plumbers Terry and Armando were wonderful! They came to repair our plumbing promptly, were polite, friendly, and very professional. I highly recommend them! read more

I called Your Helpful Plumber at about 8 PM on a weeknight. My daughter had a kitten that had climbed under and behind the dishwasher and he was trapped. We needed to get the dishwasher out to get to him. Terry was unbelievably kind, concerned, and helpful! He had someone available to go rescue the kitten within 10 minutes. I can't thank him enough for being SO responsive and sympathetic. The kitten made it and I will keep this number in my phone contacts for any future plumbing issues... hopefully not including live animals! read more

Terry and T.J. arrived within 30 minutes of my call on a Saturday to fix a clogged bathtub drain. Done in one minute. While I had them here, I wanted to show them a leak between my unit and the unit below me. I removed the panel on my jacuzzi tub and stuck my hand through an opening between floors to get a video of the leak. THEN I DROPPED MY PHONE. My phone was lost between 2 floors of my building below my tub and we couldn't see it. These guys worked tirelessly in an attempt to rescue it. They even had to saw out a big chunk of the subfloor by the pipes. They used gorilla tape, their own cell phone video feature, and various kitchen utensils until.... 45 minutes later, they brought my phone up from the abyss. (Maybe they'll upload the video so you can see the rescue attempt firsthand.) And they didn't charge me. And when I gave them a tip, they didn't want it. These guys are so kind, quick, and competent. 5 stars! read more

Terry was great! Called him early one morning -- about 7am -- and he made it out to fix my toilet at noon. His work was fast, efficient, and affordable! Not to mention, he guarantees his work for 4 years, which provides great peace of mind knowing that you're protected, and that he stands by his quality. Terry is also just an all-around friendly guy. It was a pleasure to speak with him on the phone -- customer service is huge in my book, and Terry's is great! I'm definitely calling him again for any future plumbing needs. read more

I've used Terry and 'Your helpful plumber (YHP)' in the past. He was fine, for ME. Actually, I though he was great. THEN my 90 year old aunt (she has her wits about her, amazingly) needed a plumber...so I raved about YHP. I called Terry for her, but this time Terry didn't show up...his brother did. Terry's brother did the first part of the job...it went fine. Then, the second part of the job was to change out a kitchen faucet. Well, Terry's brother told my aunt he didn't have the part and he'd come back another day...BUT he still charged this 90 year old woman! She's 90 and counts on me, so she just paid him. I called Terry and he did refund the money. Last...I've wanted a couple of estimates in the past two years, as I own an apartment building: the first one was to move my water hose to the other side of the building and the second was (yesterday) for a 'backed up' bathtub. Terry quoted "Well over $1,000 for the hose" and "$225.00 - $275.00 for the tub." I called and USED Windy City Rooter for the water hose $650.00 and $149.00 for the tub. I'm sticking with Windy City Rooter. read more

Bathroom sink has been clogged for a while, finally decided to call around to see how much it would be to fix. Instead of charging me a ton for a simple fix, he walked me through it over the phone and I was able to fix the problem myself. Will for sure call for any other plumbing needs. read more

What can I say? Timing was excellent and they got the job done. Not really much to explain, we had a problem with our shower and they got it fixed. But even more than that, they figured out there was actually a problem with the main line which makes them even more credible in my book that they were able to find the larger problem. Nothing seemed messy or dirty post-plumber and it wasn't hard to schedule a time. They were very work-friendly and easy to talk to. I would recommend Your Helpful Plumber to anyone in the Lakeview area and any nearby area because they don't play around...they get the job done. They'll have your toilets flushing and your shower draining in no time!! read more