My husband got Ray Bans in July. We were on vacation,when we got back I was wiping them and notices…read moreCrack from where metal part is and kind of rounded to the top. Very annoying, plus they were new release over $200. We went back few times to that store(Dulles Mall) there were not open. Today I tried my luck and found young man working. Explained what happened, he said you didn't purchase warranty. I said "I know" but really look at this cracking is from metal,it must be to tight. They were not dropped I said,then this would be different problem He then went on giving me new pair and will report those as factory damage as they truly are. Hope this pair hold up. He was very nice young man not because he give me new pair. He understood the problem and satisfy me as a customer. Thank you Tony 771759 And yes I got warranty this time.

Do not buy sunglasses here. You are better off buying online. This store offers zero support to…read morecustomers that purchase sunglasses that have defects, even with in the return window. Waited in line and spoke to another manager from a different store because this store manager could not be bothered.

I had a great experience at Eyewear Gallery. Dr. Dawn is amazing and very friendly. She always…read moretakes the time to answer my questions about my test results and explain what everything means, which I really appreciate. The staff was also helpful and welcoming during my visit. There was a small issue with syncing my previous exam records, so they had to contact support to get it resolved, but they kept me informed and handled it professionally. The email notifications could use some improvement--the scheduling link in the email went to the wrong system--but the scheduling link on the website worked perfectly fine. I didn't buy new frames this time since my prescription didn't change and I'm still happy with my current pair. They do have a wide selection of frames, and while many lean toward the expensive side, the quality looks good and there are plenty of nice options to choose from. Overall, a positive experience and I'll continue coming back.

I just popped down to the Eyewear Gallery because the nose pad fell off my glasses. I am an…read moreoccasional patient here, but I didn't even buy this particular pair of glasses from them. They weren't technically open, but they let me in anyway and popped a new nose pad in for me in under 2 minutes. Wouldn't even accept payment! FABULOUS customer service today.

Delightful customer service interactions with professional, yet down-to-earth staff, also stellar…read moreframe selection. They have the ability to cut lenses in-house, huge plus. It's always nice to be able to support local businesses that deserve it!

Super local businesses! Peter and Mary are extremely…read morehelpful! I broke my og frame, so calling everywhere to see if that could cut glass same day, I found this wonderful place. While waiting for them to cut lenses Peter gave great recommendations to a Nepalese joint! And then upon returning to pick up my eye ware I saw a pair of sunglasses and they were able to put my prescription in them. I can't wait to come back and try on the sunglasses when they're ready! The whole area is magical. From the pie joint to the eye glass joints!

Dr. Mohanan has been my optometrist for years now, and she is always fantastic. Antonio is great as…read morewell. He goes above and beyond to ensure your glasses and sunglasses fit perfectly and you can see clearly.

The service for purchasing glasses was unsatisfactory. I could not use the glasses once I received…read morethem. They would not refund that total amount that I paid when I went back to return them. They were expensive, I expected better as they had good reviews. Very unfortunate as I did receive great care from Dr. Mohanan. If you happen to go here, don't purchase the glasses from them, go elsewhere.

My visit to Sunglass Hut was brief--but remarkably effective, thanks to Sereen…read more She had an almost instinctive read on what would work for me and wasted no time pointing me to a pair that felt spot-on. No upselling, no guesswork--just sharp judgment and confidence that made the whole process effortless. Beyond that, she brought a level of ease and professionalism that made the interaction genuinely enjoyable. It's rare to feel that kind of connection in such a short window, but she made it happen. Equally impressive was the rest of the team. Despite a busy store and steady flow of customers, everything ran smoothly. The staff handled the crowd with composure and coordination, never letting the experience feel rushed or chaotic. In and out in minutes--but the impression was lasting. The prices here are very reasonable considering you are in a store that primarily sells premium brands - This store even does pricing right. My hat is off to this place hands down.

This store is perfectly located, easy walk from the parking lot. The staff are basic friendly, they…read moregreat and provide their opinions. We came here to replace a pair of sunglasses that has reached its retirement. There were some great sales going on, not sure if it was for Mother's day or just to get old inventory out. We bought 2 pairs, but I ended up returning one the same day. I did ask for a brand new pair, instead of the one sitting on display. I'm not sure if she actually gave us the "new" one from the cabinet or the display one. But either way, we were happy with the one purchase we ended up keeping.

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

I've been going to Ashburn Vision Source for several years, and while the doctors themselves are…read morecompetent, thorough, and genuinely good at what they do, the front-of-house experience is consistently disappointing. The front-of-house (front desk and the folks that fit your glasses) are often very young, unprofessional, and not well-informed about eyewear or basic customer service. They struggle to answer questions clearly, offer poor or incorrect advice, and overall seem unsure of how to communicate with patients. For anyone getting glasses for the first time or navigating more complex vision needs, this can quickly become a frustrating and stressful experience. You truly need to do your own research ahead of time and know exactly what you're looking for before you walk in--otherwise you may end up in a nightmare scenario. Scheduling appointments is another challenge. Every phone call feels like an inconvenience to them; the tone is unhelpful, rushed, and sometimes even dismissive. There's often audible sighing or irritation when trying to find an appointment time that works. It's clear they don't want to be there, and unfortunately it shows in the service. The only reason I continue to return is because this is the closest location covered by my insurance. If proximity or insurance coverage isn't an issue for you, I would strongly recommend choosing a different provider. The doctors are excellent, but the overall experience is significantly downgraded by the front desk staff.

We arrived on time and they already had our insurance information so we checked in within five…read moreminutes. We waited for less than 10 minutes and the doctor came and took the patient in for the eye exam which was quick and painless. They were pushing hard to get a contact lens exam done for approximately $150 which we passed on for the time being. Checkout took longer as we had to wait for somebody to check us out. They tried to sell up some more stuff before we could pay our co-pay and leave. Net net, not a bad experience..

Mr Ben , is very professional and attentive , my family is customer 3 years ago and he always is…read morehelpful

Decent outlet location, but I hate backtracking. I walked the entire length then had to walk back…read moreto get to my car. I'd rather there be two paths or a circle so I didn't feel like I was backtracking. It was also close to 100 degrees in April, so that was unexpected. There were lots of stores here and I checked out what they had, but nothing caught my fancy that was worthy enough to try and figure out how to pack to get home. That's the bummer while shopping on a trip. These outlets are probably better if you have a particular store in mind or just want to get some steps in while shopping. Or hit the food court (I didn't visit)

Have been shopping at these Premium Outlets for over 2 decades now. A whole lot has changed over…read morethe years. But my favorite stores are still AE, A&F, Banana Republic, J. Crew, Lids, NIKE, and Under Armour Factory Outlet. Great deals at those retail stores every time I visit!! Always find the fashion styles and latest trends that I like and am interested in. All modern looking for very reasonable prices! The latest visit to this shopping center was on Thursday, 12/11/2025. It wasn't too crowded since it was a weekday and it was also freezing cold! Found some good deals and had a very good shopping experience overall. For the most part, it was an enjoyable trip.

Stylish boutique with a truly unique selection of frames you won't find everywhere. The staff is…read moreclearly knowledgeable and passionate about helping you find the perfect fit. While the personalized fitting approach wasn't quite my style, it may appeal to those who appreciate that level of hands on service. The main floor of the shop has unique purses, bags, jewlrey, and nonperscription readers with the optical service upstairs.

From the moment I walked in, I felt uneasy and less excited about the place. The interaction was…read moreless than warm or friendly, and without knowing my purpose for the visit, I was told to go upstairs where I would then be helped. I sat at the counter on a stool looking into a room filled with frames that I could not touch or look at closely. I was asked for my script. I told them it is at home but I would bring it when I found something. They told me it is impossible to know what to show me without it. I did tell them I have an astigmatism, a high script, I am nearsighted and I have worn progressives for many years. Still, I was told they needed a script which I found weird unless I was buying a pair. Since, I was not allowed to browse or try on frames on my own, (which felt odd since I am old enough to decide what I like on myself) it was hard for them to hone in on a frame style I wanted. So I showed a gentleman photos of styles I liked and explained that, as an art teacher, I wanted something functional but funky. He continued to show me frames he personally liked on me, including $800 Swarovski crystal frames that were completely impractical for my work. I was repeatedly scolded for not bringing my prescription -- at least seven times -- despite explaining that I was there simply to try on frames and narrow down my options. In 40 years of wearing glasses, I've never experienced this level of insistence or condescension by a sales person or a business owner. When Paige said, "How do you expect us to help you, when you come half prepared?" That comment was so shocking, that I got up and left. With no other customers in the store, there was plenty of time to find something I loved, and I would have run home to get my script. I was excited to try on frames here, since they had such a huge selection. However, I would never recommend to anyone because of the high pressure sales tactics, condescending comments, lack of professional service given. Had they been kind, listened to my requests and/or allowed me to look around a bit first, I might have given a higher score.

Spectacular care from start to finish…read more I have been to other MyEyeDr branches and always felt shuttled through like cattle. But this place was completely different. I was able to make a same day appointment. When I arrived, I found the location was was clean and well stocked. Melissa at reception checked me in and dealt with my insurance company mess up, which was not her fault but she was a pro and super kind and helpful. Then Dr Chuh saw me and was fantastic. He took the time to listen to my concerns and provide thoughtful advice after assuring me that everything was ok (reading my test results). He is very focused on providing great care, and I was so pleased with the time he took to make sure all my questions were addressed. Strongest recommendation for this location.

After speaking to a wonderful employee from myeyedr , who stated she would look into my complaint,…read morenothing has changed. The office still fraudulently claimed my son's visit was a medical claim. I have received a bill for my medical co- pay and now both my son and myself getting phone calls from the office to pay the co-pay. He went to have an eye exam, only an eye exam. Again nothing medical. DO NOT GO OR USE THIS OFFICE. You will not be happy with the service, even after being told they will look into it. Nothing done, just now harassment for money for something that was not done. They did not treat my son for anything medically.