Brent was the best! Super easy to work with! Everyone was fair and honest. Did not feel pressured…read moreat all. Will definitely do business at Thompson again! Love my new car!

Sales Representatives, David and Alek, were both a pleasure to work with. They helped me find just…read morewhat I wanted and walked me through the whole process.

An unexpected road-trip detour this morning, but definitely a worthwhile one…read more We had to make an unscheduled side trip to Pinegar Honda in Springfield, Missouri, for B1 service on our Honda Odyssey. It added about an hour of drive time to our trip, plus another hour and 15 minutes for the service itself, but we prefer to do it by the book, and thankfully our Honda service plan covered everything. To make our 8:30 AM appointment, we had to get up at 5:30 local time in Rolla and get on the road early. Much of the drive to Springfield was through nearly two hours of rain, so it was a long and very early start to the day. The good news? The dealership was excellent, the service area was clean and well organized, and everything was handled smoothly. A fun surprise in the waiting area was an on-site donut case featuring St. George's Donuts, a true Springfield institution. Katy St. George first learned to make donuts in her father's shop in California, and in 1971 she and her husband Charles sold their business there and moved back to her hometown of Springfield, where they opened the first St. George's Donuts at Grand and Glenstone. It was a neat local touch to enjoy a bit of Springfield history while waiting for the service to be completed. After a 5:30 wake-up call and a rainy drive, that was a very welcome bonus. Sometimes road trips include unexpected stops, but when the service is good and the donuts are great, it all works out. Pinegar Honda 3520 S Campbell Ave Springfield, MO 65807

I wasn't really sure what to rate this place. When we arrived, there were other people parked near…read morethe vehicles for sale and we did the same. They were looking at minivans and so were we. We got out and looked at several minivans while another couple was also looking at them. We arrived about 55 minutes before they closed and no one came to greet us or the other couple. At least two salesman walked near our area and didn't say a word to us. One other guy literally had to park a van that had just been test driven back next to the vans we were standing near, and he walked away without saying a word to us. We kept looking and sitting in the vehicles we were interested in. I definitely wanted to take a test drive, but the salesmen couldn't be bothered to assist us. I will certainly not be chasing people down to give them my money, so back to Toyota we go, or maybe another Honda dealership. The two stars are just due to the fact that they had more than 1 minivan to look at. The customer service was non-existent.

Richard "Bigfoot" was very nice and helpful in the purchase of our vehicle and he got us the value…read morewe needed for our trade in.

horrible place, the guy that was working with me while my truck was in their shop didn't give me…read moreupdates I tried calling and texting multiple times i hardly got responses. and to top it off it's the most greedy dealership I've ever been too They tried to charge me like 550 bucks for 8 spark plugs in my f150

Bought a vehicle here and discovered a dent as soon as I got home that was never disclosed. When I…read morecalled, the salesman (Terry) admitted they knew about it beforehand and chose not to mention it. Then hid behind "as is" and told me I'd have to pay to fix it. On top of that, they promised to clean the vehicle while I signed paperwork--it was still filthy, with trash left inside. Lack of transparency and zero follow-through. I wouldn't trust doing business here again.

Terry was really helpful and easy to work with. He did not try to upsell us on a car.read more

Let me tell you these guys care they have went up an beyond anything I would have expected they…read morewere amazing to work with an got me in a new car right away I am very blessed that I had called them today there Amazing thanks Soo much tj!! You guys are awesome!!

Great customer service. Getting a car through them was fast and efficient. Financed a 2017 RAM with…read more62,000 miles. Runs and drives great.

Jeremy Elder made the whole car buying experience smooth and stress-free. He was professional,…read morehonest, and very patient with all my questions. He took the time to explain everything clearly and helped me find the right vehicle without any pressure. Excellent customer service from start to finish. I highly recommend Jeremy Elder at Reliable Toyota to anyone looking for a great dealership experience!"

Besides using Reliable Toyota for maintenance service, new tires, and collision repair since moving…read moreto the area in 2019; I have now purchased my 6th Toyota (and my first purchase) from Reliable Toyota. They are always responsive and listen to the customer and work at providing the best value and cost savings so money isn't wasted.

My car salesman, manager and the finance guy were great. Blade was very helpful in getting the…read moretruck I really wanted. I felt very comfortable with him and he definitely answered all of my questions. Was great being helped by him. The manager and finance guy were very friendly and made the process go smoothly.

My 2016 Chevrolet Equinox started pouring gas out all over the road so someone waved me down. I had…read moremy vehicle taken to a Meineke repair center at first. Because it was just 14 days outside of the 10-year / 150,000 mi warranty, I was told to ask for a Goodwill discount from GM. My vehicle only had 53,000 mi on it so was far under the 150,000 mi and then for it to just be 14 days outside of the warranty when there was a manufacturer issue that led to a TPM because they installed the fuel hose underneath the gas tank, which not only makes it more expensive to repair because they have to take out the entire gas tank to replace a hose, but it wears a hole in the hose. They were aware of this issue and had it notify people. So mine was just 14 days out and they said when I talk to them that they would do a goodwill discount but I would need to have it taken to a Chevrolet or GM repair center so that they can make sure that was the issue. So I had it towed to the "Reliable Chevrolet". They said that they were busy so they would work it in whenever they had an opening but it might be until a week later that they could work on it. So I called back a week later to see what the status was. They couldn't find my vehicle. They never bothered to register it in their system despite knowing it was coming and the tow company giving them the keys to the vehicle and it being on their lot. After denying they had it for a while, they finally found it. So they do the diagnostic and charge me like $200 for that but said it would go towards the cost of repairs, which was to be covered by the GM Goodwill discount. GM says that they were going to call once the diagnostic was done. Waited over 24 hours and they still hadn't called. Finally, they do call and say they're doing $0 coverage and their estimate was $400 more than Meineke was. They offer to knock the price down $200 if I get the repair there, but they won't let me take my car without paying their $200 diagnostic fee. Meineke didn't even charge me a diagnostic fee because they found the problem so fast but they didn't charge me anything for it. So they tell me it's going to be about $700 with the discount and then send me the forms to sign to authorize it, but the form show $880. They charged some $95 shop fee as well. They agreed to waive that, but then don't update the estimate to show that they were actually going to delete it. They have basically guaranteed I am never going to buy a Chevrolet again, any GM, and I'm certainly never taking it back to repair at any location of theirs ever. Update: watch them pretend to care in the comments but they did absolutely nothing to actually help fix the issue. They're extremely disingenuous and saying that only to make others seeing the reviews think they care. They don't.

Excellent experience overall!…read more They were an excellent dealer, who answered every question, was very attentive to our specific needs pertaining to a vehicle. They were so nice, not aggressive and very good at their jobs. The process of finding, negotiation , warranty processing, and purchasing the vehicle went very smoothly, and was very efficient. Very happy about the service and the vehicle, thanks for the awesome deal! It's a great car.

Purchased my new car from them several years ago and have never had an issue. Very honest and…read moreupstanding guys. Till this day I can still call them and ask questions regarding repairs and maintenance.

Maximum effort and maximum stars for Jacob Keck and Mark Dalangin! Both have been super helpful…read morethroughout this process!

Brandon and Mark did a great job getting us through the process of buying our new Lexus and…read moreorienting us to the new car. Very knowledgeable and thorough! Thank you

Over the years, I have found the service department at Reliable Subaru to be staffed by what I…read morehonestly believe may be the nicest people that I have ever dealt with at a dealership. I have yet to have a bad experience there.

This is the feedback I sent Reliable Subaru today. Absolutely not going back…read more Today was lacking. I had an appointment and when I arrived it was pure chaos. I liked that those who worked elsewhere were helping (Kristina). Excellent teamwork by her. But maybe a line for appointments and those without to decrease chaos. The driver home was very friendly and kind so he was a positive. I never heard anything about my car regarding things that needed attention or if it was doing well. Nothing at all from my service tech. Charging the 3% credit card fee is absolutely ridiculous for a large company. Eat the cost and keep people happy. No wonder people drive to Fayetteville for servicing their Subarus. When I had my key I walked out to get in my WHITE SUBARU (in a Subaru lot) and hit the key fob. Not seeing my car I went back in and asked where it was parked only to be told they didn't know and to walk around hitting the button. I have a broken leg. That's legendary service right there. One gentleman did come out as I found my car. I asked him why it wasn't washed today and he said because it rained. It hadn't rained for 2 hours at that point. Wash the car. Go above the standard a tiny bit. Will not be back. Their response: Jessica, I understand your frustration with the chaos, lack of communication from Casey Kelley, the credit card fee, and the car wash issue with your SUBA OUT.