I was at this location last week because I had some issues with my phone. I happened to visit on a…read moregood day. A member of the T-Mobile event team was there Latroye Wilson. I was so happy that he assisted me. He gave me some excellent advice. I was unaware of some of the great benefits I had been missing out on. He helped me navigate through the T-Life app. In addition, I had mentioned that I had the watch but didnt have it on me. I returned later that day and Latroye was so helpful in assisting me once again. I've always felt this was the best T mobile store. I have nothing but nice things to say and I live the vibe! Thank you

Wow service so bad, inpatient. Rap name is Bryan. I was there with my parents help them get new…read morephone. The hole processes was uncomfortable and feel like disrespectful and annoying.

I bought 2 refurbished Samsung Galaxy phones from A&A Phone Care and can say I have been very…read morepleased with my purchases.  The first phone I bought was two years ago and is still working great with no issues. I was afraid it will become glitchy because the phone was an older model but so far, it's been working smoothly without any issues. I was surprised that the moment the owner inserted the sim card, I got service right away from my mobile carrier. I mean, immediately. The phone is truly unlocked. I remember in the past, it would take a few hours but maybe the technology or speed of service has greatly improved over the years. The second phone I just purchased a month ago also works great with no issues as well. I generally do not write reviews right away in case there is any problems with my purchase that needs to get resolved and share with others. But I am here to say that I have not had any issues. Again, with the second phone, the moment my sim card was inserted, it worked right away. It was pretty much in and out on both visits.  I remember to come back to write the review because the owner was very kind and also provided all the necessary accessories at no extra charge above the asking price, which was actually very comparable to Amazon's (but without the membership fee!). The shop also has a good selection of phone cases and other accessories to choose from. What draws me into this business is the genuine kindness of the owners and their willingness to work with me on what I was looking for. Since this business is close to my home, I will definitely be coming back if I need any other phone-related stuff.

Very nice and knowledgeable. Bought a phone a a great price. Entire experience was very good.read more

Quality/Quantity - Now that I am back with my international…read moretravels, I am back to studying the T-Mobile plans. My friends say this is the best carrier for international travel. Atmosphere - Small authorized T-Mobile dealer. Same mall as the Starbucks I frequent, so it's easy for me. Open 7 days a week from 10am or 11am to 6pm or 8pm. Limited parking with many poor/bad drivers, be safe. Service - 5 stars, Nelson was good. He was patient and listened to our needs and made good suggestions. I now need to check with the team to see if all is good with the carrier change. No contracts (unless you need devices). Price - See websites for menu and pricing. Then see Nelson for a good deal. Owner Comment - To the T-Mobile management team - Take care of the people that take care of you. FYI, I can not find you on the T-mobile website? Is it because you are NOT a corporate store and an authorized dealer?

My Mom, my brother, and I were eating at the food court located in The Square Shopping Center. In…read moreconversation, my Mom said her cell phone has reached it's last breath. After our lunch, we headed over to this T-Mobile to see what they have available. My Mom isn't into the latest and greatest cell phones so we were looking for the old fashion flip phone... yes, you read right! LOL Hey, as long as calls can be made and calls can be received, it's all good! Unfortunately, they didn't have any flip phones in stock. The staff was very helpful though... they did provide some recommendations. Our visit here was very short lived and that's okay, but worth it. We ended up going to a Best Buy in Los Angeles near my brother's house. And yes, we did buy a new Nokia - 2780 Flip Phone (Unlocked) - Blue for my Mom at that Best Buy. Thanks T-Mobile for the recommendation!

I have been coming here for many years whenever I need to get a new phone or change phone and…read moreinternet service. Only downside is the small parking lot. I always get good service here from Tony and Jenny. I don't know how Tony does it, but handling both phone and customers is tough! He knows his stuff and was very helpful, but had to do a lot of overtime to get my phone and internet issues.

I would highly recommend this TMobile retail store becaus Jenny is an expert in different phones…read moreand plans. I feel She always have her customers's best interest at heart. She's honest and Upfront about your phone issues so you don't get misled. I will always check with her before paying unnecessary money elsewhere.

best service ever by these two young men who fixed my phone that disconnected randomly and didn't…read morewant to connect. I forgot their names but really good service

From the owner: Switch today & enjoy America's largest 5G network.read more

Quick turn around and excellent service! Would highly recommend! Screen looked like perfect…read morecondition afterwards!

I normally do not leave negative reviews, but after my experience, I feel it's important to warn…read moreothers before they choose this repair shop. After reading other customer reviews, I realized many of the issues people mentioned were the exact same problems I experienced. Unfortunately, I should have researched this business more carefully beforehand. First, several customers mentioned losing functionality on their Samsung devices after repairs. In my case, my flashlight function stopped working after the repair, despite working perfectly beforehand. Also another customer experienced screen failure issues shortly after the repair, well I received the same issue. This still raises serious concerns about the quality of the replacement parts being used. Second, what disappointed me most was the lack of accountability. When I returned with the issue, the shop refused to stand behind their work or replace the defective repair. Instead, I was told that "their business would shut down" if they fixed every issue customers brought back because they believe customers intentionally damage their own phones. That explanation made very little sense to me, as nobody would purposely damage their own device just to pay for another repair. Another major concern is that they do not provide proper receipts or documentation for repairs, which makes resolving disputes extremely difficult. Overall, based on my experience, I would not recommend this repair shop. The customer service, accountability, and quality of the aftermarket parts were all very disappointing. I strongly encourage others to research carefully before trusting this business with their devices.

At first I was nervous, because after taking my iPhone XS in for a battery replacement, the phone…read moredied that same night. After taking the phone back in the following morning, Tommy assured me that it was no problem (probably just a faulty replacement battery) and replaced the battery again at no charge. The phone has been working great since. Highly recommend iPhone Paramedics for their speed and great customer service. Thank you Tommy!

My iPhone 15 battery is getting heat after 30 minutes use. I went to Apple Store to check and the…read morebattery is not Apple OEM as it is from China. I rather paid more money to get the battery replacement at Apple Store than go to local store.

Annie gave us incredible customer service with our phone and questions about our plan.. thanks for…read morebeing such an amazing help in such a tough time dealing with the loss of my mother.

They basically LIED and tried to SELL me. Don't come here. I checked with the actual main cricket…read morecompany via their hotline online and bought the same plan for 70$ cheaper. I'd put 0 stars if i could.

Shout out to Jasmine going beyond for customer service & helping me out pay my damn phone bill Yall…read morebetter be nice to her or i'm fighting yall

I had the best experience with two of their associates…read more Tatiana and Kevin, you both made our visit wonderful! Your help and knowledge of your products was greatly appreciated! Thank you both for helping with our purchases and making it as easy as possible. The activation took a while but that's absolutely normal and we were happy to wait since the service was so kind and understanding. Kuddos to you all and keep up the great work

I brought my iPhone 14 Pro in with only 10 minutes left in the day. Despite the fact that you did…read morenot have the actual battery in stock, he went above and beyond and used a test battery in my phone, as he knew it was my birthday and something that was needed desperately. What else can I say, amazing value, outstanding service, and Lightning fast repair with quality replacement parts. I would highly recommend to any of my clients family and friends.

Quick service, honest consultation. Competitive prices…read more Overall I had a great experience here. I was seen very quickly, had diagnostics done within 5 minutes, and he suggested alternative solutions while discouraging me from doing unnecessary repairs on my phone as it was in good health, despite that costing him business and income. Can't help but appreciate his honestly since a lot of shops in this same business don't have that quality. Called and expressed concerns for slow battery charging. I inquired about time for diagnostics and the guy on the phone quoted 15-20 minutes. Soon after I came to the shop and the guy saw me within a minute of stepping into the shop and did his diagnostic testing within 5 minutes. He told me that my phone charged well on his chargers and suggested that it might be due to my charging cable. He recommended I order a new one and also offered some in store but wasn't pushy about his stock in particular. I also asked about my battery health of 86% and he said it's in good health and I should hold onto it for a little longer before considering a battery replacement. Super pleased with my experience even though I didn't end up doing any business. I WILL be coming back to this location when I do have issues with my phone.