Lunch Had a Rough Start…read more
I visited Benihana in Chandler on a Tuesday around lunchtime. Parking was easy, with plenty of front-row spaces available in the large parking lot. The restaurant was fairly empty, with no more than 15 people dining, so I expected a relaxed and enjoyable lunch experience.
Unfortunately, things got off to a rocky start. The hostess seated us, and our server came by to take our drink order. The water had an unusual taste, so I asked for a lemon to make it more palatable. I wondered whether the water was filtered properly. I also ordered a Sprite.
The salad arrived with ginger dressing, and the lettuce was nice and crisp. However, there was so much dressing that it drenched the small salad. Next time, I would definitely ask for the dressing on the side.
Then came another surprise. The chef informed us that the cooking surface wasn't on and would need 15-25 minutes to heat up. As an apology, we were offered a complimentary appetizer, and I chose the gyoza. Unfortunately, they were served lukewarm to nearly cold. At this point, the experience was already off to a disappointing start, and I didn't feel like complaining about every issue.
Once the cooking surface was finally ready, the chef came out to prepare our meal. The performance was mediocre compared to what I have experienced from Benihana's signature hibachi experience. He seemed to be having an off day and even had to borrow a lighter because he didn't have one available. I understand that there were only three of us at the table, but the overall experience lacked the energy and entertainment that make hibachi dining special.
The food itself was okay, although it was a bit too salty from the soy sauce. Next time, I would ask for low-sodium soy sauce or no added soy sauce so I could season my food to my own taste. I did have some fried rice left over to enjoy later, which was a plus.
The lunch special, available from 11 a.m. to 3 p.m., cost $30.50 and included a salad or soup, hibachi vegetables, hibachi vegetable rice, and homemade dipping sauces. I had also received an email advertising a three-course lunch for $15.95 with a 40-minute guarantee, but I didn't see that offer listed on the menu. It would have been helpful to have that promotion clearly displayed and explained.
Overall, this visit was disappointing. The convenient parking and crisp salad were positives, but the strange-tasting water, cold appetizer, long wait for the cooking surface, underwhelming chef performance, and overly salty food made the experience less enjoyable than it should have been.
I hope management takes a closer look at the lunchtime experience, food quality, equipment readiness, and promotional offers. Benihana has the potential to provide a much better dining experience, and I would like to see this location make improvements, attract more customers, and earn the positive reviews it deserves.