I have lived in Dothan for 15 years or more and each time I have needed assistance 1st Franklin…read moreFinancial. Has always helped me without fail, Connie and her staff never lets me down. Especially with awesome Customer Service, without fail i would recommend them to all my family and friends. You can rest assure you will always be greeted with open arms and a smile welcoming you each visit. The Manager and Staff are a Number #1 Team

This is a very good branch. The people are friendly and helpful. I have received excellent and…read more"above and beyond" service from this branch.

DONT USE THE PEOPLE THEY ARE CROOKS AND DON'T CARE ABOUT THEIR CUSTOMERS. PAID OFF AND SWITCH…read moreBANKS. I had a loan with these people for five years on auto draft. I switched insurance companies for the vehicle on the loan. They charged me a 698$ fee for a 15 day lapse of coverage. Then they said send us the updated insurance info and we will reimburse the 698$. Sent all the info in and thought the matter was settled. 5 months later found out that they have been charging me 20$ a month late fees because the 698$ wasn't paid. I called they said that there wasn't anything they could do.

So Many problems and they hold your checks way to long thinking about shutting down the account.read more

Our second car from Carmax in 10 years, We traded in Vera the Volvo for Nadine the Nissan. We…read moreshowed up with our research, walked the lot, added a few more to the list. We ended up just driving a couple of vehicles. Garrison took care of us, was encouraging, honest and polite with a sense of humor. Sure the whole escapade took a long time and that's down to us the buyer not the seller. We got a great deal and walked away happy buying the Nissan which was the first on our list. Show up organized with all the paperwork you need for financing and transfer and it will be a breeze.

A disaster from the start. Run, don't walk away from this place…read more They didn't inspect the vehicle before selling it and they displayed Incompetence at every level which is quite impressive. We went in to buy an suv from this location. We had a wonderful experience at a different CarMax in California so we were pretty sold on buying from the company again. Unfortunately, this decision ended up becoming a nightmare for over 2 months. Long story short - We bought the car and on the 8th day after our purchase, two engine/system problem lights came on. CarMax has a "warranty" so we took it in and the service person couldn't "recreate the problem" and the light would not go on again. I went to go pick it up, and yes you guessed it, the light came on again (in their parking lot). They kept it again and was baffled mostly because they are NOT a mechanic's shop. They did not have the proper equipment to run a diagnostic per Honda's specs and needed the correct machine to read Honda error codes. They finally took it to the Honda dealership in Dothan and they determined that an alternator plug was loose... they returned it to me convinced that there was nothing more they could do. 3 days later, my light came on again. I was already without my car for almost 2 weeks and was tired of dealing with their incompetence so I took it into Sam Boswell in Enterprise. $1,000 later out of my pocket, they replaced the alternator and voila! Everything was fixed. CarMax mishandled this on so many levels. They sold me a car without properly inspecting it and proved to be incapable of solving the simplest problem (corporate gives them no power to resolve problems) and we will never buy from them again.