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    CarMax

    3.3 (7 reviews)
    Closed • Closed
    Updated over 3 months ago

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    Dothan Chrysler Dodge Jeep Ram FIAT

    Dothan Chrysler Dodge Jeep Ram FIAT

    (20 reviews)

    I purchased a Jeep Cherokee at my local dealership (East Alabama) December 2017. By May 2018, I had…read morenoticed paint was chipping and peeling in several areas around my headlights. Not only does it look bad, but I was concerned about rusting in the future. I went by the dealership and showed it to the service manager, and forwarded my pictures to him. Over the next few months, I would email and touch base to see if he had contacted the manufacturer. No response. I later dealt with his replacement, again no help. I contacted Daimler Chrysler about the paint problem, and was told I would have to go through the service manager. Once I forwarded copies of email, etc. to Daimler, they reached out to the second service manager I'd been dealing with. You would think he would be proactive at this time, as I'd already dealt with him face to face, sent pics, and followed up occasionally. I waited another 3-4 weeks, and he still hadn't done anything! SIX MONTHS of a run around with two SM on an almost $30,000 vehicle I had purchased from them. Fast forward, and I go by Dothan Chrysler Jeep and speak with their service manager John Nichols. FINALLY! Someone who gives a $&@!, and I didn't even purchase from them. I've got an appointment to have my Cherokee worked on, and finally a resolution in sight. I'm glad I'll be able to wash my Cherokee and not cringe when I look at these dang headlights. Rant over (drop mic, exit stage).

    No one answer phone or you get put on permanent hold. If we had an option for zero stars they…read morewould deserve it.

    Car-Mart of Enterprise

    Car-Mart of Enterprise

    (5 reviews)

    Everything from start to finish tgey were really good and fast at getting me into this vehicleread more

    I purchased a vehicle from this dealership after having it 2 days or so it was acting like it…read morewanted to shut off and was shaking really bad called the dealership and they asked me to take it to the mechanic of their choice the first thing he said was the spark plug coil was loose it just needed a zip tip what in the world why would you say that to a customer is beyond me anyways after he shook it he noticed it was broken so he changed it. Drove it home and proceeded with everything then not even a week after that I was headed to my son's basketball game and my car started smoking and running hot. I called the dealership because it's not even a month old I had just made one payment on it. I am a single mother with no family or help so I do what I can. Well I was out of work for a week or so because of that situation ended up losing my job really I asked for a car to use or for them to help in some way well it didn't happen. The mechanic said it was a dry rotted heater coil hose so he fixed that he didn't look over anything else. So I get my car back I'm going to work again and it starts running hot by this time I take it to my mechanic and he says I have a cracked radiator. So I decided to take care of it since I got the total run around from the last situation. I have fallen behind due to work and school and kids I deeply apologize but I have kept in contact with the dealership as I was told to. My car gets repossessed I am trying all options to get my car back so I can get back and forth to school and work: I also have 6 kids and I am trying so hard to provide for me and them. Your general manager is the most rudest woman I have ever spoke with she has no customer service skills nor is she empathic or compassionate at all. She had no interest in the situation she just wanted to not be bothered and go on about her day. Life happens and there are good people that fall on hard times you should not judge. I have every thing recorded and documented. I will be at the attorneys office come Monday morning.

    CarMax - usedcardealers - Updated September 2026

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