This dealership does not honor the Hyundai nation wide bumper to bumper warranty or the Hyundai…read morePlatinum Extended Warranty sold by Hyundai unless you purchased your vehicle from their lot. Service manager is rude and argumentative, this place is just a money grab disguised as a legitimate Hyundai dealership. BEWARE!

Excellent service department. We evacuated from our home in Bay County Florida due to hurricane…read moreMichael. Our car engine blew. They took excellent care of us honoring our warranty getting us a loaner car. Replaced our engine in record time. So courteous and professional. They went over and beyond what is required. Just can't really put into words how they were during our time of upheaval and stress.Thank you.

Scott and Dewayne were the best!!! If you want the best buying experience, you really want to chose…read morebondys south in Dothan!

Our second car from Carmax in 10 years, We traded in Vera the Volvo for Nadine the Nissan. We…read moreshowed up with our research, walked the lot, added a few more to the list. We ended up just driving a couple of vehicles. Garrison took care of us, was encouraging, honest and polite with a sense of humor. Sure the whole escapade took a long time and that's down to us the buyer not the seller. We got a great deal and walked away happy buying the Nissan which was the first on our list. Show up organized with all the paperwork you need for financing and transfer and it will be a breeze.

A disaster from the start. Run, don't walk away from this place…read more They didn't inspect the vehicle before selling it and they displayed Incompetence at every level which is quite impressive. We went in to buy an suv from this location. We had a wonderful experience at a different CarMax in California so we were pretty sold on buying from the company again. Unfortunately, this decision ended up becoming a nightmare for over 2 months. Long story short - We bought the car and on the 8th day after our purchase, two engine/system problem lights came on. CarMax has a "warranty" so we took it in and the service person couldn't "recreate the problem" and the light would not go on again. I went to go pick it up, and yes you guessed it, the light came on again (in their parking lot). They kept it again and was baffled mostly because they are NOT a mechanic's shop. They did not have the proper equipment to run a diagnostic per Honda's specs and needed the correct machine to read Honda error codes. They finally took it to the Honda dealership in Dothan and they determined that an alternator plug was loose... they returned it to me convinced that there was nothing more they could do. 3 days later, my light came on again. I was already without my car for almost 2 weeks and was tired of dealing with their incompetence so I took it into Sam Boswell in Enterprise. $1,000 later out of my pocket, they replaced the alternator and voila! Everything was fixed. CarMax mishandled this on so many levels. They sold me a car without properly inspecting it and proved to be incapable of solving the simplest problem (corporate gives them no power to resolve problems) and we will never buy from them again.

Great experience working with Scott and Lincoln on our vehicle purchase. The two were very…read morepersonable and were ready to help with any questions we had, go see these guys for your next car purchase.

We had to go inside to ask for help, that's fine, but they seemed bothered by us and we're kind of…read morerude. After asking us some questions we were told "uh maybe a Camry or maybe a Kia" as our options to look at, meanwhile the lady there was shaking her head about it. After awkwardly standing there thinking we'd be shown maybe a Camry or maybe a Kia we walked outside to try to look ourselves. No one came out to show us which cars and we had no way of knowing since there were several Camrys and kias. Car shopping is stressful enough so there's no way I'm going to waste my time confused and feeling unwelcome. Very disappointed because there were some nice vehicles and seemed to have good reviews. Must not be too motivated to sell, but we were definitely motivated to buy today.

Wonderful place to work. We always strive to help our customers get in there dream car. Owners are…read morevery nice people.

I called the dealership Dothan Chrysler about the tire promotion where if you purchase 3 tires you…read moreget the fourth one for $1.00. Talked with Mitchell in service and placed my order. Tires were delivered to the dealership on 11/05/2025. Made an appointment for installation on 11/07/2025 7:30 am. Arrived at that exact time and date. I was second in line at the service door. Drove in and met person to person with Mitchell. I asked how long it would take for installation and he said about one hour. So, I said I would wait. I told Mitchell to check the brakes. One hour later he informed me that the braked were fine. Waited another hour said the installation would be completed in about another hour. After a total of 3 hours the car was supposed to be ready. I did a walk around and noticed the rims were really dirty from the installation but let that slide. But then I cranked the car one of the tires was showing low pressure. Mitchell took the car and came bake in a few minutes and told me a speed of 40 mph was required to equalize the pressure. I asked if they took it for a road test and stated they did not have time because I had rushed the job. I said BULL and left. I began to notice something was not right about the electronic components. I drove home with 42 psi in each tire. Felt like I driving over bricks. The factory specs on the driver side door clearly called for 33 psi. I later discovered someone had compromised the system electronics. Headlights would no longer operate , dash lights were out, AUTOMATIC WINDOWS not working and other items gone batty. Sitting here writing all this information explains that someone had done this on purpose. I never put any pressure to speed up the installation, never said a harsh word to anyone but I had asked how much longer it was going to take. If that is considered rushing we are in two different worlds. Cecil Ard

a day ago NEW…read more Ordered a new durango had problems it came in I asked for my sales person to deliver for two days I was told if I wanted the 57k durango I ordered I would have to come into the dealership a pick it up myself they were to busy to deliver when I turned into the dealership a truck ran red light and we rolled over totaled my trade in after getting almost killed in front of the dealership it was delivered my new durango can't drive it until I get over concussion and cracked ribs this is the new day of customer service .