You might think a practice associated with Summit medical group would be of a certain caliber, but…read morethis place has excessive wait times and a terrible parking situation with no accessibility ramp for folks who are unable to use the steps (there is a lift, but a ramp would be helpful) They called my mother before 8am to change her appointment from noon to 9:45am and then she had to wait over an hour and a half to be seen! I had long since abandoned this practice for my medical needs and I'll be encouraging my mother to do the same. I realize these are strange times, but this has been an issue here prior to Covid.

Family has been coming here for 20+ years, but starting to see a change now…read more They are 'all business'. is it related to the practice being acquired by a larger company? Who knows, but not liking the current direction here.

love Dr. John and Ellen. Have always treated me with respect and with the upmost concern. Have…read morebeen a patient for over 17 years. Would recommend to anyone looking for a professional and amazing doctor.

A staff member working for Steven Weinfield was unbelievably unprofessional after calling me in…read morereference to an appointment that was made. She had the audacity to tell me that when she books appointments she has to leave her job early, so I need to do the same. Might I add that I was allowed to make a 5:20 appointment on a Thursday and she was calling to tell me that she needed me to reschedule. Teach staff how to be professional. This is not the first time I've had to deal with this at the Westfield office, but it will be my last.

Summit Medical Group has slipped a long way in recent years. Feels like conveyor medicine where the…read moreprimary concern is not the patient but the patient's wallet. The time you spend in the waiting room is longer than the time you spent with the attending doctor. Ask your questions quickly or you'll be chasing the doctor out of the waiting room for your answer, if you even get one at all. Feels like a two-minute drill. As the result of this my trust in Summit Medical Group has eroded to a point that I will be looking elsewhere for my future medical needs.

the dr is never on time and you cant reach them by phone. Phone is always busy, no answering…read moreservice or voice mail.

I had to leave a review after reading the one and only awful experience a patient had at Overlook…read moreHospital. Sometimes sh*t happens and I'm sorry they experienced that. However, I had a vasectomy done here in his offices, and I did not go under general anesthesia; instead, just topical and the surgery was performed by Dr. Malcolm Schwartz himself. I made this agreement with my wife since our third child was a C-section, to not expect her to go through any additional surgery. Dr. Schwartz explained the procedure to me and what to expect post surgery. I followed the recovery instructions he provided and I had tolerable pain that was managed with OTC drugs. Once I was fully recovered, I returned to his office two additional times to shoot in a cup and ensure there were no longer any swimmers. The office staff was polite and discreet. Anyways, this was back in 2012 and there has not been any surprises since then. I'd say job well done and thank you.

Horrible experience with Dr Schwartz at Overlook Hospital. He performed surgery to remove a kidney…read morestone, told us he did and then his associate had to redo surgery a few days later and actually remove it. His office staff are rude and inept regarding insurance and scheduling. Never again!

Horrible experience!!!! You're not even greeted with a hello from the phlebotomist. When my blood…read morewas drawn this morning it was more of a feeling of a stab in the arm. An hour later I have a large bump on my arm. I try to call and it automatically goes to a busy signal so you can't get through. The absolute worse bedside manner I ever dealt with. The attitudes need to be put in place or work where you are not dealing with the public!!! Bad career choice

Unbelievably rigid staff. I arrived 10 minutes late and was told I couldn't be seen. It's ironic…read morethat doctors expect patients to be perfectly on time, but frequently keep us waiting in the exam room for 30+ minutes past our appointment times. This office clearly views their time as more valuable than yours. Save yourself the frustration and find a doctor who treats you like a human being rather than a slot on a spreadsheet.

While Dr. Amrick is pleasant, his office secretary Carol is not. I received a letter to schedule an…read moreupcoming colonoscopy. She was very curt in her greeting and was advised that the practice no longer took my insurance. I called my insurance company who advised that the doctor and the hospital he was affiliated with were in network. The insurance representative called Carol for clarification and I was told that she was even ruder to her and actually hung up on her. The insurance representative called Carol back while I was on the phone, and she was rude, combative, nasty, condescending, and argumentative. Carol would not let the insurance representative get in a single word and proceeded to tell her that the reason why the practice did not take my insurance was because the Doctor made a business decision. She further conveyed that there were problems getting a preauthorization for services, despite the insurance representative attempting to explain that routine colonoscopies do not need pre authorizations and that the practice and the hospital were in network. Carol later said she would not see me or my husband because they did not know what treatment was needed, despite repeatedly telling her that THEY sent the letter regarding a routine colonoscopy. She then said they had no openings this year and that they were not taking my insurance in 2027, despite telling me earlier that they were not taking it at all, which is internally inconsistent with her earlier assertion. I was flabbergasted at her attitude, standoffishness, rudeness and unprofessionalism. She repeatedly talked over the insurance representative who was kind and patient while just trying to get clarification on their status with the insurance plan. I am still in disbelief that she spoke in that manner, it was like she was scolding a child. Unfortunately, even if you have a good doctor, his/her staff can ruin the practice. After this unpleasant experience, this practice doesn't even deserve a rating of a one. The insurance call was on a recorded line and will be forwarded to another level. It is interesting to note that Healthgrades notes that he takes my insurance.

Tried to get appointment in March. Called during office hours. Left message to call me back. No one…read moreever did. Now I think the ulcer has taken over my stomach. Can't get food down. Stomach is too full The office manager there is playing with people's lives. Go to anyone else but this Dr. she won't call you back to make an appointment. Good luck so you don't have to die like this Catherine Denner. Westfield.

Very nice Doctor's office. Quick, professional, organized. Receptionists and nurses are all very…read moresweet, and Dr. Robert is fantastic! He's a really easygoing guy, great to talk to and clearly loves helping people get well. The office is also very up to date with technology... a lot of doctors it seems are very old school and set in their ways, but CFP seems like they are on the cutting edge. Great seeing you doc, hope I don't see you again soon :)

She does not have a good bedside manner. I did not feel comfortable with her at all. Won't be…read morereturning.

I've been seeing Dr. Patel since 2021. At first, she was kind, attentive, and empathetic. I…read morerecommended her to friends. During this past year, I have had the opposite experience with her. She was unfriendly and dismissive. After putting me on HRT, I shared with her that I was more weepy and prone to frustration and wondered if the HRT needed to be tweaked or maybe wasn't for me. She told me that her patients report improvement and that I should see a psychiatrist. Maybe I should see a psychiatrist, but to act like hormones can't possible affect a woman's emotionality bordered on gaslighting. The final straw for me, however, was I had to cancel my check up due to COVID exposure and was told the next available appointment was not for three months. When I said that seemed irresponsible given Dr. Patel was supposed to be monitoring my HRT, she said she would "pass it along" - not "I didn't realize that, I'll get back to you to see if we can fit you in." All to say, if i were you, I would find someone else who can give you more time and care.