I did a couple walk ins and they attend me as fast as they can…read morePeople have to understand it is in a fact a wait time I will definitely come back there

For insurance reasons, I had to leave my PCP whom I truly loved. Reluctantly, I chose Care Station…read morebecause it was in-network. I understand they are affiliated with RWJBarnabas Health, but in my experience, the quality of care and operational standards are nowhere near what I have come to expect from RWJBarnabas. Someone at the corporate level should seriously look into what is happening at this organization. The wait times are outrageous, and today I was turned away from my appointment because their billing department failed to do their job. My insurance is active, but somewhere along the line an error was made--and instead of resolving it internally, the patient is being punished. I have tolerated what I consider to be a subpar office experience for far too long, and I intend to make my concerns known every step of the way until meaningful improvements are made. The front desk staff are often engaged in loud and inappropriate personal conversations, which is unprofessional and creates an uncomfortable environment for patients. Overall, this has been an awful experience. If I had another choice, I would not select this office or organization.

DO NOT USE SUMMIT MEDICAL GROUP. I went for a simple physical. While there the dr sprayed some…read morewater in my ears and I was charged with a "RMVL Impaceted Cerumen SPX" for $150 which of course my insurance paid none. When I ask for a review they of course kept it on the bill. I will never use them again and recommend others do the same. If you do then be sure to ask the doctor to inform you before he/she performs any procedures which may add cost. This is why US medical is the highest in the world and far from the best. Ron

Dr Weinrauch is one of the finest heart specialists - he has helped me through several procedures…read morewith patience and understanding Always been there and made me feel like I have a friend rather than a doctor Highly recommend him

This was a really great visit day with my adorable 89 year old mom-in-law. This lady is as sharp as…read morea tack in a petite and a little bit of a frail body. She will flat out tell you "I have no pains, why do I need a doctor". So we arrived today and go thru what everyone does at the first of the year...provide proof of insurance is the first thing the doctors office asks for...Ask an 89 year old woman this and the response is "Why"? Thankfully this is G's mom so he gets to deal with the stubborn parts of this issue, I get to stand back and be the angel of a daughter in law....which translates to being agreeable. After this insurance issue is handled its sit and wait time. Thankfully the wait time was in reason for what an 89 year old lady thought it should be. Whew! I was offered the chance to go back for the appointment, but I politely said it would be to many in a room so I would just wait in the very lovely waiting area. Patients went in one door to see the doctors and exited thru another door. The process seemed very streamlined and efficient. The wait for her to be finished seemed just about right for a doctor visit. She came out from the appointment with a smile but then said the doctor wanted her to exercise, which turned that smile to a bit of a snarly snicker. My response was, "well hes just trying to keep your muscles strong so you dont fall, and if you walked more maybe that would be good". The best neutral response I could give a stubborn little lady. We headed home with additional questioning of the new exercise routine. Whatcha gonna do??? Sometimes older people are just stuck in their ways, but thankfully a doctor with a great demeanor can persuade even the most stubborn of older ladies to exercise. Next check up in 4 months with and exercise plan in place. I might want to miss that visit.

My Dr, Dr. Britni Minifra is more than Outstanding! She's extremely smart, caring, and thorough. I…read morehighly recommend Dr. Manifra, she's the best. BUT BUT BUT, Dr. Minifra is on an extended maternity leave, and left her patients care to her assistant, Denise Hernandez A.P.R.N. On December 18th, I made a video appointment with Denise, during this call everything went well; as usual. I was told by Denise as we ended the call, to follow up in 2 weeks. TWO WEEKS LATER...... I go to MyChart to schedule a follow-up with Denise, and I can't schedule an appointment, there are NO PROVIDERS LISTED!! Also, there was no way to send a message!! I call the office next, and I'm transferred to someone who tells me "You've been discharged from this practice!! SHOCKED!! ME?? WHY?? All that was explained to me was that "They are short staffed". Next, I was told that they would provide 1 month of medication while I find another provider. Now, for most people this might be ok, but for me, I'm on Controled Substance meds, and finding another provider is More than Difficult, and I explained them of this; THEY DID NOT CARE!! Being a patient with 3 chronic conditions in need of continuous medications, this type of behavior should be ILLEGAL!! Doctors take an oath, to "DO NO HARM", these Doctors Harmed Me Terribly!! STAY AWAY FROM THIS PRACTICE AT ALL COSTS!!

This is a complaint about the office staff and who ever the covering physician was today, August…read more13, 2021. At 630 this morning, I realized I had forgotten to pack my thyroid medicine to take with me on vacation to Boston. I called and left a message requesting a prescription be called in for 5 tablets. I gave all of my personal info, and provided the location and phone number of the local CVS, which was in Salem, where we'd be spending the day, as well as my own phone number. I did not receive any call back confirming that the message was received, etc. So I called again, at about 9:35. I was told the prescription had been "called in". Ok, great. We did some sightseeing at I went to the CVS at 11:30 assuming the prescription would be ready or nearly ready. I was told it was never received. Called the Dr office again. I was told that the Dr on duty never looked at it because he was busy with patients. Ok, but I'm a patient also, and I had iniated this request in the early morning, so could they please ask him to do it between patients she said she would ask him to do that. I returned at 1:30... STILL NOTHING. I called the Dr office and was told the same story. We went to lunch. I called the pharmacy at 330. THE PRESCRIPTION WAS A) NOT CALLED IN TO THAT LOCATION, BUT TO ANOTHER ONE IN SALEM; B) THE DR PRESCRIBED *A*FULL*30 DAY* SUPPLY* which I did not ask for, and the prescription coverage denied it because I'm not due for a FULL refill until October. NO KIDDING. BUT I ONLY ASKED FOR F I V E TABLETS. I called the Dr office A G A I N, told them what they did which was WRONG, and they proceeded to pit me.in hold then hand me off to someone who expected me to start from the beginning to explain it to her. NO THANKS. I called the CVS back, worked with the pharmacy to only fill it for 5 tablets, for which I had to pay out of pocket since the INEPT DR OFFICE called in the WRONG QUANTITY so the pharmacy could not run it through my prescription coverage for less than 30 day supply. I. AM. LIVID. I've NEVER dealt with such ineptitude in my life.

Nearly impossible to reach. Every time I call during business hours, the office is closed early or…read morethey are on an hour and a half lunch break. Website is not user friendly. Received good care but use since I cannot get ahold of anyone unless I mention suicide. Not even a voicemail option - unbelievable!

I am extremely disappointed with the level of service I received from Lifeline Medical Associates…read more As an existing patient, I expected at least basic courtesy and responsiveness, especially after leaving a voicemail on Saturday regarding an important concern. Instead, I spent all of yesterday calling their office -- fifteen times -- during business hours, only to be repeatedly ignored, placed on hold for long stretches, and even hung up on. There was absolutely no reason for my calls to be brushed off like that. The lack of care, communication, and professionalism created an unnecessarily stressful situation, one that no patient should ever have to experience. Because of this, I had no choice but to schedule with another practice first thing this morning. Patients deserve to be treated with respect and urgency, especially when they've entrusted a practice with their health. Unfortunately, that was not my experience here. I hope this review helps others avoid the same frustration.

Optum healthcare has a full service office in this office building, with primary care on the first…read morefloor and 3rd floor has a few specialists as well a blood draw specialist (useful to get that done for annual physicals). Dr. Kodiyalam was very efficient, and spent plenty of time giving descriptions for the health items to be concerned about as we age. Small parking lot in the back of the facility. Office hours from the website are: Monday: 8 a.m. - 6 p.m. Tuesday: 8 a.m. - 7 p.m. Wednesday: 8 a.m. - 7 p.m. Thursday: 8 a.m. - 7 p.m. Friday: 8 a.m. - 4 p.m. Saturday: 8 a.m. - 2 p.m. every other Saturday Sunday: Closed Doctors assigned here were: Kristal Diaz, FNP - Infectious Disease, Internal Medicine (Primary Care) Uthra Kodiyalam, MD - Internal Medicine (Primary Care) Pratibha Kulkarni, MD - Internal Medicine (Primary Care) Nader Moaven, MD - Infectious Disease, Internal Medicine (Primary Care) Peter Pasley, MD - Internal Medicine (Primary Care) Rey Fernando P. Ramos, MD - Family Medicine (Primary Care) Heather Sabol, PA - Internal Medicine (Primary Care) Deepa R. Shah, MD - Internal Medicine (Primary Care)

heather sabol is thee worst i waited for over an hour and…read morenever saw her. i don't know why the office staff would recommend thee worst practitioner to a new patient. terrible customer service!!!!!!

Dr. May is a fabulous family doctor! Extremely competent, she takes a real interest in the entire…read morefamily! She spends whatever time she needs with you, and never rushes through the visit.

Dr. May is the best doctor I've ever had. When I come in she always acts like I'm her only patient…read moreof the day. She reviews things with me, makes sure I understand her directions, always returns my calls, is not interested in running a bunch of tests all the time. I'm one of those people who probably go in more than most because I'd rather go in without need than refuse to go in and be hurt by it. She's never blown me off or treated me like I was ridiculous to come in for something. I've seen a couple of other doctors in the practice while she's out, and have not cared for them as much as Dr. May. I actually moved twice since I started seeing her and would rather take the time to drive to Summit than find a doctor closer to me.

First of all I've never seen a doctor who works on a first come first serve basis. This was my…read morefirst experience with the father "Dr Bill" as they called him. I went in because I was coughing and my nose was stuffy, wanted to make sure I didn't have something that needed antibiotics. I go in and one of the first things he asked is when was my last colonoscopy, then when was my last mammogram. He then tells me I have to come back and see his son to have a colonoscopy and writes me script to go across the street to a clinic they work with; I think it's my decision who I see and what procedures are done on my body. Then after telling him I'm hyper sensitive to antihistamines and on medication for cancer treatment, there was a back and forth for about a 1/2 hour where he kept telling me he was prescribing antihistamines for me and I kept telling him no I can't take them. Finally he says he's going to prescribe cough medicine. I go out to the girl at the desk and she says that I owed a $40 copay, I tell her what are you talking about, my insurance doesn't have a copay and I've reached out of pocket max on my insurance, she says there is still a $40 copay for the visit; I repeated I don't have a copay, what the heck are you talking about? She then realized she put the code in wrong. I go to the pharmacy to find out the medicine isn't covered on my insurance and has antihistamines in it! After another 45 minutes at the pharmacy they give me a replacement drug only to read on the paperwork Do Not Operate Machinery or A Car While On; Side Effects Dizziness, Drowsiness, and a Stuffy Nose among 25 other things. I call the office back and was told that they would give me paperwork to take a leave of absence from my job while on the medication, told them no way in hell!

The first question I ask when making a Doctors appointment is, "do you PARTICIPATE with my…read moreinsurance?" NOT, do you take my insurance? Big difference! This office said yes, more than 2 weeks before a colonoscopy that they took Anthem, without checking my plan. Over one week before the procedure I met with Dr. Scott DiGiacomo who also said, "don't worry about insurance". He stated that everyone in his group would be fine including the anethesiologist. Also, I told the office staff several times that I needed a pre-authorization for one anethesia code. They responded, "don't worry". (The office billed my insurance and took a co-pay for this first visit. Also note, that if you do not pay cash for your co-pay, this office tacks on an addition charge.) On the Friday afternoon, before my Tues. procedure, they left me a voicemail. As I was out of town, I did not get the call because I was in a no-cell location. If they had bothered to text me, if they had bothered to email me, or call the emergency contact number, I could have spoke to them. So it wasn't until I was back in town, when my calls came through, (and I had started my prep for the colonoscopy), that I found out by calling them back, that they were not a participant of my insurance. They said I could proceed if I paid 50% of the cost. They also said it was up to the patient to find out if THEY/The Doctors were participants, even though they had plenty of time to check and tell me if there was a problem. I WAS NOT TOLD by the office that I was responsible for pre-approval. Again, I had asked several times about insurance and they stated it was not an issue. I reminded them that they billed my insurance for the first visit. So, how did they NOT know if they were participants or not, and if they did not know what my plan covered, why did they have me pay a co-pay up front?. The office manager back peddled, and stated more than once that they could proceed if I paid 50%. She implied that there was a mis-understanding. A Doctor's office telling patients that they take their insurance when they are not participants is not a mis-understanding. It is unethical. I stated, "but, what about the anethesia group?" She could not respond to this. Patients have insurance for a reason. Paying out of pocket, is not one of those reasons. The office manager also threw out insults on the phone stating that my plan was, "a very small plan" and "you've had this problem before." I don't even know what she met by that, I was a new patient. Anthem BCBS is massive. Now I will have to file a claim with my insurance so the insurance company knows that this Doctor's office took a co-pay without even knowing my coverage. When I receive the EOB for the visit, I'm sure it will show that I owe because the doctor is out of network. I lost 3 days of work because of this, went half way through the prep. Now, to start over again. Dr. Scott, I can send you the bill for my lost wages, prep prescription cost, co-pay, gas and tolls to/from your office. Also, I asked to speak with you, and your office manager said I could not, because you were not available. When did the patient start having to do all the leg work for a procedure. I have called other Colonoscopy offices now to get a new appointment. After telling them what happened at DiGiacomo's office, they all stated that they DO ALL THE LEG WORK, they call the insurance companies, they have to; often 2 weeks in advance to get pre-authorization. So, was this group doing a procedure without pre-authorization? Doesn't add up. This office obviously dropped the ball, wasted my time and money, and are too arrogant to admit they made mistakes. The office manager stated that there "are so many insurance plans," that the patient has to check the doctor's status, they don't have the time. That's just another way of saying that they are lazy, or understaffed, or uneducated when it comes to how insurance works. Or, all of the above. If you are a patient in need of a procedure, find the Doctor who cares enough to take care of all of your needs. You should never have to do any of the heavy lifting. A doctor is only as good as their staff. And, this one failed. In hindsight, I am now grateful that the procedure fell through after speaking with other Colon doctor offices. If they can't handle the basics, I'm glad my health is no longer in their care.

Horrible experience!!!! You're not even greeted with a hello from the phlebotomist. When my blood…read morewas drawn this morning it was more of a feeling of a stab in the arm. An hour later I have a large bump on my arm. I try to call and it automatically goes to a busy signal so you can't get through. The absolute worse bedside manner I ever dealt with. The attitudes need to be put in place or work where you are not dealing with the public!!! Bad career choice

Unbelievably rigid staff. I arrived 10 minutes late and was told I couldn't be seen. It's ironic…read morethat doctors expect patients to be perfectly on time, but frequently keep us waiting in the exam room for 30+ minutes past our appointment times. This office clearly views their time as more valuable than yours. Save yourself the frustration and find a doctor who treats you like a human being rather than a slot on a spreadsheet.

love Dr. John and Ellen. Have always treated me with respect and with the upmost concern. Have…read morebeen a patient for over 17 years. Would recommend to anyone looking for a professional and amazing doctor.