The nursing staff and the doctor I saw were lovely and I have no complaints about the care I…read morereceived once I was called in. That said, they have no idea what they are doing when it comes to insurance. The medical staff was the only reason this is a 2 star review instead of a 1 star. I came as a walk in for a COVID test and was told they couldn't see me because I have a PCP listed on my insurance card. I do NOT have an HMO and do not need referrals. The plan doesn't even require that I assign a PCP, I just happened to have done so at enrollment. In fact, my PCP had advised me to go to an urgent care ability instead of going to them for a test. They insisted that I needed to change my PCP to them in order to be seen, even for a test. The rep from my insurance agency had never heard of any of this before and backed up my claim that I can go to any doctor or facility that does any kind of medicine, even general internal medicine, without changing my designated PCP. But I had them remove the designated doctor, anyway, a change that would not be in effect for a month. I went back to the desk with the insurance rep still on the phone. They needed a reference number for the change. That's it. I checked with others I know who work in insurance and all agreed that this is NOT the way PPOs work, there is no reason they should have attempted to deny me care, and that they are just flat out wrong. I was made to jump through completely unnecessary hoops just to get a COVID test. They need to tighten up their game and actually speak to the insurance companies that they work with. Doctor visits are stressful enough without this added ridiculousness.

For insurance reasons, I had to leave my PCP whom I truly loved. Reluctantly, I chose Care Station…read morebecause it was in-network. I understand they are affiliated with RWJBarnabas Health, but in my experience, the quality of care and operational standards are nowhere near what I have come to expect from RWJBarnabas. Someone at the corporate level should seriously look into what is happening at this organization. The wait times are outrageous, and today I was turned away from my appointment because their billing department failed to do their job. My insurance is active, but somewhere along the line an error was made--and instead of resolving it internally, the patient is being punished. I have tolerated what I consider to be a subpar office experience for far too long, and I intend to make my concerns known every step of the way until meaningful improvements are made. The front desk staff are often engaged in loud and inappropriate personal conversations, which is unprofessional and creates an uncomfortable environment for patients. Overall, this has been an awful experience. If I had another choice, I would not select this office or organization.

DO NOT USE SUMMIT MEDICAL GROUP. I went for a simple physical. While there the dr sprayed some…read morewater in my ears and I was charged with a "RMVL Impaceted Cerumen SPX" for $150 which of course my insurance paid none. When I ask for a review they of course kept it on the bill. I will never use them again and recommend others do the same. If you do then be sure to ask the doctor to inform you before he/she performs any procedures which may add cost. This is why US medical is the highest in the world and far from the best. Ron

Dr Weinrauch is one of the finest heart specialists - he has helped me through several procedures…read morewith patience and understanding Always been there and made me feel like I have a friend rather than a doctor Highly recommend him

This was a really great visit day with my adorable 89 year old mom-in-law. This lady is as sharp as…read morea tack in a petite and a little bit of a frail body. She will flat out tell you "I have no pains, why do I need a doctor". So we arrived today and go thru what everyone does at the first of the year...provide proof of insurance is the first thing the doctors office asks for...Ask an 89 year old woman this and the response is "Why"? Thankfully this is G's mom so he gets to deal with the stubborn parts of this issue, I get to stand back and be the angel of a daughter in law....which translates to being agreeable. After this insurance issue is handled its sit and wait time. Thankfully the wait time was in reason for what an 89 year old lady thought it should be. Whew! I was offered the chance to go back for the appointment, but I politely said it would be to many in a room so I would just wait in the very lovely waiting area. Patients went in one door to see the doctors and exited thru another door. The process seemed very streamlined and efficient. The wait for her to be finished seemed just about right for a doctor visit. She came out from the appointment with a smile but then said the doctor wanted her to exercise, which turned that smile to a bit of a snarly snicker. My response was, "well hes just trying to keep your muscles strong so you dont fall, and if you walked more maybe that would be good". The best neutral response I could give a stubborn little lady. We headed home with additional questioning of the new exercise routine. Whatcha gonna do??? Sometimes older people are just stuck in their ways, but thankfully a doctor with a great demeanor can persuade even the most stubborn of older ladies to exercise. Next check up in 4 months with and exercise plan in place. I might want to miss that visit.

My Dr, Dr. Britni Minifra is more than Outstanding! She's extremely smart, caring, and thorough. I…read morehighly recommend Dr. Manifra, she's the best. BUT BUT BUT, Dr. Minifra is on an extended maternity leave, and left her patients care to her assistant, Denise Hernandez A.P.R.N. On December 18th, I made a video appointment with Denise, during this call everything went well; as usual. I was told by Denise as we ended the call, to follow up in 2 weeks. TWO WEEKS LATER...... I go to MyChart to schedule a follow-up with Denise, and I can't schedule an appointment, there are NO PROVIDERS LISTED!! Also, there was no way to send a message!! I call the office next, and I'm transferred to someone who tells me "You've been discharged from this practice!! SHOCKED!! ME?? WHY?? All that was explained to me was that "They are short staffed". Next, I was told that they would provide 1 month of medication while I find another provider. Now, for most people this might be ok, but for me, I'm on Controled Substance meds, and finding another provider is More than Difficult, and I explained them of this; THEY DID NOT CARE!! Being a patient with 3 chronic conditions in need of continuous medications, this type of behavior should be ILLEGAL!! Doctors take an oath, to "DO NO HARM", these Doctors Harmed Me Terribly!! STAY AWAY FROM THIS PRACTICE AT ALL COSTS!!

This is a complaint about the office staff and who ever the covering physician was today, August…read more13, 2021. At 630 this morning, I realized I had forgotten to pack my thyroid medicine to take with me on vacation to Boston. I called and left a message requesting a prescription be called in for 5 tablets. I gave all of my personal info, and provided the location and phone number of the local CVS, which was in Salem, where we'd be spending the day, as well as my own phone number. I did not receive any call back confirming that the message was received, etc. So I called again, at about 9:35. I was told the prescription had been "called in". Ok, great. We did some sightseeing at I went to the CVS at 11:30 assuming the prescription would be ready or nearly ready. I was told it was never received. Called the Dr office again. I was told that the Dr on duty never looked at it because he was busy with patients. Ok, but I'm a patient also, and I had iniated this request in the early morning, so could they please ask him to do it between patients she said she would ask him to do that. I returned at 1:30... STILL NOTHING. I called the Dr office and was told the same story. We went to lunch. I called the pharmacy at 330. THE PRESCRIPTION WAS A) NOT CALLED IN TO THAT LOCATION, BUT TO ANOTHER ONE IN SALEM; B) THE DR PRESCRIBED *A*FULL*30 DAY* SUPPLY* which I did not ask for, and the prescription coverage denied it because I'm not due for a FULL refill until October. NO KIDDING. BUT I ONLY ASKED FOR F I V E TABLETS. I called the Dr office A G A I N, told them what they did which was WRONG, and they proceeded to pit me.in hold then hand me off to someone who expected me to start from the beginning to explain it to her. NO THANKS. I called the CVS back, worked with the pharmacy to only fill it for 5 tablets, for which I had to pay out of pocket since the INEPT DR OFFICE called in the WRONG QUANTITY so the pharmacy could not run it through my prescription coverage for less than 30 day supply. I. AM. LIVID. I've NEVER dealt with such ineptitude in my life.

This location's entire staff is female. I've been under their care through two pregnancies and…read moredeliveries and for regular ob visits (breast exam, pap smear, etc.). While I typically see the same doctor for routine check-ups, I saw all doctors and a nurse/midwife during my pregnancies so that I became familiar with whomever was on duty at the hospital (Overlook in Summit, NJ) on my random delivery days. They all have great bedside manner, some almost motherly. Most of my wait times have been under 10 minutes with one fluke of almost an hour. For prenatal check-ups, they always collect a urine sample at the beginning of each visit to test for infections and sugar and protein levels among other things. Through labor and delivery, they're really motivational and caring, and for my second, they actually gave me the chance to pull her out the rest of the way onto my chest. I wouldn't choose any other team for routine care and these major life moments.

Nearly impossible to reach. Every time I call during business hours, the office is closed early or…read morethey are on an hour and a half lunch break. Website is not user friendly. Received good care but use since I cannot get ahold of anyone unless I mention suicide. Not even a voicemail option - unbelievable!

Optum healthcare has a full service office in this office building, with primary care on the first…read morefloor and 3rd floor has a few specialists as well a blood draw specialist (useful to get that done for annual physicals). Dr. Kodiyalam was very efficient, and spent plenty of time giving descriptions for the health items to be concerned about as we age. Small parking lot in the back of the facility. Office hours from the website are: Monday: 8 a.m. - 6 p.m. Tuesday: 8 a.m. - 7 p.m. Wednesday: 8 a.m. - 7 p.m. Thursday: 8 a.m. - 7 p.m. Friday: 8 a.m. - 4 p.m. Saturday: 8 a.m. - 2 p.m. every other Saturday Sunday: Closed Doctors assigned here were: Kristal Diaz, FNP - Infectious Disease, Internal Medicine (Primary Care) Uthra Kodiyalam, MD - Internal Medicine (Primary Care) Pratibha Kulkarni, MD - Internal Medicine (Primary Care) Nader Moaven, MD - Infectious Disease, Internal Medicine (Primary Care) Peter Pasley, MD - Internal Medicine (Primary Care) Rey Fernando P. Ramos, MD - Family Medicine (Primary Care) Heather Sabol, PA - Internal Medicine (Primary Care) Deepa R. Shah, MD - Internal Medicine (Primary Care)

heather sabol is thee worst i waited for over an hour and…read morenever saw her. i don't know why the office staff would recommend thee worst practitioner to a new patient. terrible customer service!!!!!!

Dr. May is a fabulous family doctor! Extremely competent, she takes a real interest in the entire…read morefamily! She spends whatever time she needs with you, and never rushes through the visit.

Dr. May is the best doctor I've ever had. When I come in she always acts like I'm her only patient…read moreof the day. She reviews things with me, makes sure I understand her directions, always returns my calls, is not interested in running a bunch of tests all the time. I'm one of those people who probably go in more than most because I'd rather go in without need than refuse to go in and be hurt by it. She's never blown me off or treated me like I was ridiculous to come in for something. I've seen a couple of other doctors in the practice while she's out, and have not cared for them as much as Dr. May. I actually moved twice since I started seeing her and would rather take the time to drive to Summit than find a doctor closer to me.

Someone gave me the number to make an appointment. I did and I have been a dedicated patient ever…read moresince. With the guidance of Dr Scott I lost 53 lbs and am working on losing more. The pleasant atmosphere of the office and the timely matter they see you is also appreciated. If you go here I guarantee you won't be sorry.

First of all I've never seen a doctor who works on a first come first serve basis. This was my…read morefirst experience with the father "Dr Bill" as they called him. I went in because I was coughing and my nose was stuffy, wanted to make sure I didn't have something that needed antibiotics. I go in and one of the first things he asked is when was my last colonoscopy, then when was my last mammogram. He then tells me I have to come back and see his son to have a colonoscopy and writes me script to go across the street to a clinic they work with; I think it's my decision who I see and what procedures are done on my body. Then after telling him I'm hyper sensitive to antihistamines and on medication for cancer treatment, there was a back and forth for about a 1/2 hour where he kept telling me he was prescribing antihistamines for me and I kept telling him no I can't take them. Finally he says he's going to prescribe cough medicine. I go out to the girl at the desk and she says that I owed a $40 copay, I tell her what are you talking about, my insurance doesn't have a copay and I've reached out of pocket max on my insurance, she says there is still a $40 copay for the visit; I repeated I don't have a copay, what the heck are you talking about? She then realized she put the code in wrong. I go to the pharmacy to find out the medicine isn't covered on my insurance and has antihistamines in it! After another 45 minutes at the pharmacy they give me a replacement drug only to read on the paperwork Do Not Operate Machinery or A Car While On; Side Effects Dizziness, Drowsiness, and a Stuffy Nose among 25 other things. I call the office back and was told that they would give me paperwork to take a leave of absence from my job while on the medication, told them no way in hell!

This review is long overdue. I went to Summit Medical Group today for lab work. I walked in a tad…read morebit late (Sorry!). I was immediately greeted with a smile by the phlebotomist. She verified my information and took me in after checking in the next person behind me. The service was fast, efficient and courteous. I do this review because I have been going to various locations of Summit Medical Group for 20+ years and for over 20 years the service has been spectacular. I started with them when my son was about 2 years old at their Short Hills location. I've used theirs Urgent Care, After hour Doctors, internal Medicine, Labs, Radiology, Gynecology, Podiatry, Orthopedics, Endocrinology, and a host of other specialties. Throughout the years I have had more memorable/pleasant experiences then unpleasant. I hate getting blood drawn and have 1 good, visible vain, but the staff always seem to put be at ease. The young lady today was more than great at her job (Shame on me for not getting her name, but she's been there for a few years), she was very professional and personable; it's because of people like her that Summit Medical Group is such a growing success. She not only provided stellar service, but World Class service. Not to mention the facilities and restrooms are always clean. So if you are seeking A great Medical Practice you may want to look at Summit Medical, they have so mNy locations Morristown, Florham Park, West Orange, Livingston, Berkeley Heights, WestField, Warren and some that I don't even know about, but they have worked for me. Truthfully I've only had 1 unpleasant experience in 20+ years and it's not worth writing about, because in this case the good truly outweighs the bad.

Unbelievably rigid staff. I arrived 10 minutes late and was told I couldn't be seen. It's ironic…read morethat doctors expect patients to be perfectly on time, but frequently keep us waiting in the exam room for 30+ minutes past our appointment times. This office clearly views their time as more valuable than yours. Save yourself the frustration and find a doctor who treats you like a human being rather than a slot on a spreadsheet.

love Dr. John and Ellen. Have always treated me with respect and with the upmost concern. Have…read morebeen a patient for over 17 years. Would recommend to anyone looking for a professional and amazing doctor.