We stayed here while visiting the National Park in October. It was a nice basic and clean hotel and…read moreroom. Our room had a fridge and microwave for our use. They had a daily breakfast that was fine. Cereals, waffles, eggs, sausage, and biscuits and gravy. They had fruit and yogurt to take with you as you visited the area. They also had a nice bar that was crowded nightly and had food specials.

This place stinks! Literally! There is trash lying around outside, exhibitions lying on their beds…read morewith curtains open, cigarettes smells wafting from the parking lot, the rooms smell like urine and mold. The carpet sticky, the toilets take 30 mins to fill up after each flush, even after maintenance came, the toilet worked for a few flushes then back to taking long time To refill. The railings have rotted out wooded sections, the breakfast was gross, powdered eggs, the sausage looked boiled not browned, I left there hungry. Cancelled our 4 days stay and left early. Went to a state park lodge in the area for just a little bit more money but with gorgeous views, clean rooms, and no odors wafting from inside and outside the room.

Had a great experience! Bed sheets were clean & tidy. Shower was nice and hot. Staff was great to…read morework with. Had a great time & would recommend people stay here. Harsh reviews for seemingly no reason. I saw & smelt nothing out of the ordinary. No cigarette smell as mentioned in reviews. Thanks so much for a great stay!

I had an unexpected stay in December as I was driving through WV during a snow storm. My Oura ring…read morecame off on the outside the door as I assume I was removing my gloves. I had no idea where it had come off during my travels. I want to nominate F. Layton for employee of the year. She found it in the ice and slush and took the effort to contact Oura to track down the owner. Oura did contact me based on the serial number and I thought the email was a scam, somehow. An honest person? For real? Wow!! Long story short; yes, there are honest people left in this world and I truly appreciate it!

When we walked in we were greeted by Roxanne. She was amazing very friendly and told us everything…read morewe needed to know about the hotel. She said if we had any problems to come see her. She gave us two coupons for free breakfast at the restaurant KEM'S. We were upgraded to a king suite the room was really nice. Had a living room with couch,chair, coffee table and TV. The bedroom was really big king bed room on both sides TV stand and a huge window that opened in the middle with a screen that is huge for me fresh air. We were on the third floor right above the entrance so our view out the window was of the American flag. Couldn't get any better than that. Ok time for dinner hubby wanted to relax and have a beer. We went in there restaurant KEMS to have a drink. I went and asked Roxann did she recommend their restaurant for dinner?She said she had heard a lot of good things about the food. Told me the same cooks had been there for 18 years. So we thought we'd give it a try they don't have a large menu,but what we got was amazing. We ordered a margarita, flatbread, and a side salad and while we were waiting our server brought us out some homemade potato chips. I will put pictures on KEMS restaurant page about the food but it was amazing. Our breakfast was there also. But we will definitely be back to this location. It's not far from the New River Gorge. Home To America's Newest National Park-and Tamarack Marketplace an artisan mall is very close.

To enter the hotel we first had to dash past the gaggle of smokers who were allowed to stink up the…read moreentire area within 5 feet of the front door. Once we got to our assigned room it quickly became apparent that there's very little priority placed on property maintenance at this dog of a place. 1) Speaking of dogs, within 2 minutes of entering the room, a dog came barking down the hallway past us. 2) The bathroom door handle was loose and seemed close to coming off. 3) The bathtub spout was tilted about 30 degrees sideways instead of pointing downward. 4) The tub's drain had a large ring of rust around it. 5) The tub stopper would not open. I had to physically unscrew it from the tub and store it atop the toilet tank before I could get the tub to drain. 6)The shower curtain rod was bent and close to coming off. It drooped so badly that the curtain dragged the bottom of the tub, creating a fall hazard for anyone taking a shower. 7) Water dripped from the tub spigot all night. I placed a washcloth beneath the leak so we could get some sleep. 8) The air conditioner was exceptionally loud when running above our heads at night. 9) Only 1 tissue remained in the box and it was pulled up to the top of the opening to make it look like there was more inside. 10) I tried to make coffee in the Keurig but a round part dropped out of it and fell onto the floor. 11)  Diesel trucks were permitted to park right outside the hotel. At 5:30am one of them was started up and was left to idle for the next 20 minutes outside our 2nd floor window. 12) The bed nearest that window was broken. Possibly jumping children destroyed the box spring or the bed frame itself was broken. Every movement at night was answered with a sag and a clunk. 13) The cover plate of a 120volt electric child-level wall socket was missing. Any little finger that might be poking around under the desk is at great risk. 14) The carpeting was FILTHY. I'm unsure if it was originally supposed to be a brown color, but it certainly is now. My socks and the bottoms of my feet bore this out. 15) Oh, and the toilet seat was broken too. The joint is not at all up to IHG standards.

Room & bathroom is clean, check in staff were efficient and friendly, but room needs some serious…read morehelp... if I wasn't so tired on the late night check-in I probably would've complained but since the bed and room are clean, I'm just gonna deal with it for the night

Beckley, WV Hotel room smelled awful, transferred to luggage and clothing. Carpet was sticky. Tv…read moreremote was not in room ,(so no TV) and Wi-Fi needed to be re-booted several times. Didn't work until after midnight. No luggage carts available, had to make several trips to carry in luggage. Hotel is very run down. Would not recommend to anyone for the high price paid. I would give this place 0 stars if possible.

I'm back here again. They have done some renovations. It's still a nice hotel. And has great…read morestaff. Easy off the highway. Close to Tamarack. A wide assortment of restaurants are within a short walking distance. There are 2 gas stations across the street - one is big and has diesel.

Easy, Breezy Hotel to stop in for a quick nights sleep. We made an 8+ hour trip for a hockey…read moretournament and were exhausted. We were able to easily book a room for the night via the app. Beds were a bit uncomfortable, but good enough for one night. The hotel itself was ok, could use some updating and TLC. However, staff were very kind and accommodating. I appreciated having the option of a grab and go breakfast so we could hit the road! Staff were kind enough to offer us water bottles as well.

Omg. Clean comfortable and reasonably priced in Beckley, WV. We arrived road weary and…read morefrustrated because of traffic jams and other things that happen when traveling through the mountains. Our check was fast and friendly. With an excellent recommendation to a restaurant to top it off. Then after a wonderful night sleeping we woke to a great shower, & then downstairs to breakfast, which was a total experience, with fresh yogurt and pancakes that were made before our eyes. A special shoutout to Susan at the front desk her willingness to answer my questions and professionalism that can be appreciated so early in the day. Overall great experience. A great place for dog lovers to bring their furry family.

Very nice hotel. Great location near lots of restaurants. Only issues...rooms were kind of small…read more Not a lot of walking room. Hotel seemed to have some structural issues during our visit. The elevators were out, two hallway tiles busted and needed replaced in the hallway, and the parking was not good at all. This location allows pickups with trailers to park there. In the three nights we were there a combined 30 plus spots were used/taken due to the trucks/trailors parking across parking lines. The parking lot is not that big, so when a few guests get to use more spaces because their vehicle needs more than 5 spots that is not fair to the rest of us

Aesthetic: A well run Hampton Inn…read more My Favorites: The free snack selection. Experience: This was a very well managed Hilton property, we enjoyed our night here. We were impressed with all the complimentary snack offerings upon arrival. The beds were standard, comfy, and clean. We had a nice little mountain view and it was a cute area. The tub in the shower didn't have a drain plug and looked like it needed to be painted badly, and the water pressure was very weak, that was the only downside, but not a huge deal for an overnight. We'd definitely stay here again when in Princeton.

We are Diamond members, traveling constantly for our kids' competitive sports, often choosing…read moreHilton without hesitation. This trip was no different--after a seven-hour road trip, the four of us (plus my service dog) rolled in, dreaming of a quick swim and some relaxation. Spoiler alert: that dream died fast. We used the Hilton app to check in, but I went down to the desk for a second key so my husband and I could both access the room and amenities. I gave my room number, and--without asking for my name, ID, or even confirming I belonged there--the employee just handed me a key and said, "Have a good night." I'm sorry, WHAT? That's not customer service, that's a security disaster waiting to happen. We stayed in room 504, where we were greeted by a musty, dirty odor strong enough to knock you backward. The room looked like it hadn't seen a dust cloth in years. The bathtub? Absolutely disgusting. Several light bulbs were out. The beds were lumpy and uncomfortable, the whole place felt like a tropical rainforest with the humidity, and the Wi-Fi (which I need for my work as a REALTOR®) didn't connect at all. To top it off, the shower had no hot water, and by morning, I'd developed a sore throat. The pool was supposed to be our redemption moment. Instead, an interior light fixture came loose while my kids were in the water. We immediately got them out and told the staff. Two hours later, the pool was still open and people were still swimming like nothing happened. Because apparently, here, safety hazards double as "added ambiance." Then there's the "pet relief" area--a 5x5 patch of grass that looked like a landmine field of other dogs' poop, with shards of glass scattered throughout. The bag dispensers were empty, not that I didn't bring my own. My poor service dog deserves better than that. And just when I thought I'd seen it all, I spotted exposed wires on the 5th floor, seemingly connected to a security camera. Nothing says "welcome" quite like loose electrical wiring. The one and only pleasant surprise? Breakfast. It was actually good--shockingly good, given everything else. Unfortunately, one decent meal doesn't erase the fact that this stay was dirty, unsafe, uncomfortable, and far below the standard Hilton promises, especially for Diamond members.

Easy check in and out. The staff were friendly and helpful. Room was clean. Will return if in the…read morearea in the future.

Check in was quick and parking was easy. The hotel was very quiet even though they were sold out…read morefor spring break. The room was very clean. We checked out the pool in the morning and had it to ourselves. It is a small pool and there was only 1 clean towel. Breakfast was ok. I've had better ones at other Fairfield Inns. We would return again when traveling.

The sheets and furniture have disgusting stains and burn holes. The bathroom is filthy and…read moreeverything needed wiped down before even being considered "usable", not to mention mold on the shower curtain. There were stink bugs in the bed as well as cobwebs in the room! And, to top it all off, we get up for breakfast at 8:30 when it's supposed to last until 10 and they've already taken everything back so the options were cereal or yogurt. Overall, not worth the time or money.

DO NOT STAY HERE. If you could put 0 stars I would. The place needs to be torn down. The place has…read moreroaches, mold, cigarette stench in non smoking rooms, burns in the comforters from cigarettes, and feels horribly unsafe. The fact that the front desk worker knew we were leaving because of roaches and said "it's a run down hotel, what do you expect?" Shows that this place is never going to be back in good shape.

Looks like older properties they have renovated. Carpet looks new and is thick. Beds are firm. Only…read morestayed 1 night but great stay. They gave complimentary bottles of water because my husband is rewards member. IncIncluded breakfast helps the budget. The breakfast was better than most and they had individual packaged cakes that were so moist and yummy. 4 varieties. Never saw that aat any hotel. Like they had bananas in the fruit bowl and the oatmeal was yummy. Oh they had pop tarts. Girls did good job keeping things cleaned and stocked.

We were traveling with our grandchildren and after a six hour day on the road we pulled into this…read moreHampton Inn. We were pulling our camper heading for a campground in Williamsburg and one of the maintenance men directed us to a good out of the way place to park our camper. Kudos to him for steeping up and helping us out with this. Check in was quick and easy and we were appreciative of the first floor room. As it was 7pm dinner was a no brainer with a Dominos pizza store a quick walk across the parking lot. The pizzas were great and satisfied the hunger of all. The grandchildren were enjoying the swimming pool as they always do and I loved that the hotel supplied swim towels poolside. The pool was a nice size and very well maintained. The beds in the room were very comfortable and the room was nice and clean and amply sized for two adults and two children. WiFi and Internet worked well for us. In the morning we headed for the breakfast area with the promise of a hot breakfast. There was the typical fare of carbohydrate laden foods but to my surprise there was also a very nice selection or proteins to be had as well. Let me name a few, egg omelet and sausage, biscuits and gravy, yogurt, creamy oatmeal with brown sugar and craisins. Very nice breakfast and we went away fueled up with good food to start the day. Thank you to all the staff that made our overnight stay very nice. We will definitely continue to have Hampton Inn on our radar when we travel without our camper.