Absolutely unprofessional business and their poor work actually put my life at risk. I've been to both locations, LA and Long Beach. The person who communicates with you is Art, who you will actually never meet. After discussing the services you want and make an appointment, when you actually get there, the employees don't even know know anything and you have to show them the messages between you and Art for them to get started.
One of the services was getting my calipers painted. When I came back to pick up my car and drove home, I noticed a ticking/rattling sound and a that the car felt bumpy on a 1 hour drive home. After getting home, I realized that my hub caps weren't put on correctly. All of them were not aligned where the tire valves go and were sticking out. That's when I saw that not only did they get paint on my wheel discs from not covering other parts before the painting process, but the lug nuts for my wheel weren't even tightened! My wheel could have fallen off and I literally could have died while driving as well as putting others at harm because of their huge mistake. After contacting Art, all he offered was a tail light tint. No discount or refund at all even after putting my life in danger and others at risk. When I got the tail lights, tinted, I noticed that it started to bubble so I had to drive all the way back to get that fixed as well which was very time consuming because it's an 1+ hour there and even longer on the way back because of traffic.
Next, was my PPF services at their Long Beach location. I spoke to a woman named Olga. I got there at 10am and she told me to come back for my car at around 2pm. I had my friend drive me all the way there and drop me off at around 6pm. I tell them I'm here to pick up my car and am waiting in the office for about 20 minutes until Olga says that I will have to leave the car overnight... WHAT. My car was there for like 8 hours and they couldn't even finish a partial PPF?? No communication, no sense of time, and such an inconvenience to the customer. I literally had no way back as I expected to pick up my car the same day like they said. I even gave them extra time. I came back the next day to pick up my car at a later time and saw that in the morning the PPF was peeling and that dust/dirt had been trapped underneath. When I stopped by after having to drive through traffic after work, all they did was slice the edges of the PPF that was lifting up or peeling off. I asked why are they just slicing off the edges when on their instagram page, they proudly claim that they install their PPF around edges full protection. She said because they can't reach around the edges which doesn't make sense because the other side of the car was just fine. Another issue I mentioned was that there was still the black dirt/dust stuck underneath the PPF and Olga thought that she could magically spray water over the top of it and wipe it off... like I said, it was underneath the PPF. She then said that they couldn't do anything about it as other installers stood by us looking confused. I told her because there's obvious visual dirt underneath, that they could just redo the partial PPF. Her dumb response to that was they are not going to redo it and that I was overthinking it and because my car was black and white colored, that the dust/dirt blended in with it... I was so shocked at the form of unprofessionalism and laziness that this business has for their customers. They wouldn't offer any kind of solution for me and pretty much told me it is what it is.
On my way home through traffic again, I tried contacting Art about everything that just happened. All he did was ask for my phone number which was weird because he usually either messages me or calls me on Instagram. He ghosted me and has not responded to any of my messages for the last few days, leaving me on seen, and even continues to post on their story about the services they offer but are in reality, just poor work and false claims. I soon realized that he asked for my phone number so that they could block me.
A huge waste of time and money by having services done by Xwraps. From the unprofessionalism, poor work, false claims, disorganized communication and time awareness, and the inconvenience of having to go back and forth because they either take forever working on the car or they want you to leave the car overnight without telling you beforehand; All of these show that they are incompetent and unfit to be a trustworthy business. read more