The best place ever to take your car for body work and paint!!!! The nicest people to work with and…read morediscuss car issues with. I couldn't have asked for a better place. I would recommend to all my friends and family! Thank you VIP

Not A Good Place To Take Your Car As They Don't Care For Customer Services, It Been A Week Senses…read moreWe Been Told The Car Will Be Ready And Nothing Yet That Was Monday 10/11 And Today Is Friday 10/15 !! We Been Told Today That They Order A Wrong Part And Thats A Pretty Huge Error From There Side Senses That Part Been In There Shop For A While Now And Just Notice That Today. My Car Been There Over A Month Now Not Sure How Much Longer It Will Take To Be Ready It Pretty Annoying To Be In This Situation I Would Suggest For Anyone Thinking Of This Place Not To, Look For A Better Place That Would Care.

My wife and I bought a car trailer from Lindsey and Cort today and we could not be any happier with…read moreour experience with them and Hays trailers. After we had shopped at 2 other Tucson trailer dealers and were put off by there lack of knowledge and bait and switch tactics. We then found Hays and are so glad we did. They were polite , cheerful , quick and non pushy. They have earned 2 new customers and we will be back in a couple of months for a dump trailer. Thank you Tom and Jennifer

They dropped the ball and did not send me info I asked for regarding a different trailer other than…read morethe one we originally spoke about. Oh well.......i bought from someone else who actually knows and understands what customer service means! Their loss!

These guys know how to fix motorcycles. They'll tell you what the problems are, and exactly what…read morethey're going to do. Then they'll do exactly what they said they'd do, all at a reasonable price. Andy has been at this for a long time, and he knows his stuff.

A little bit of mixed feelings on this review...hence the 4 instead of 5 stars…read more This will be a long one though, so be prepared for some reading. BF motorcycle and he dropped it on the side and broke the foot peg mount, so back to the shop it goes. He had some scratches on that side and a broken directional that we bought a replacement for and didn't put it on yet. We brought it to these guys, the only ones we trust that do the job right. The BF gave them a whole list of things to fix. The brake rotors, foot peg mount, paint all of the scrapes on the fairings and put in the directional and he wanted his wheels painted red now to match the rest of the bike. If I can get a picture of the bike, I will attach it later. It is a 1991 Kawasaki ZX-11 Ninja we had painted white with red accents and put a lot of work into it. That year was black and rose and he didn't like those colors. It took the shop weeks to find a foot peg mount. The cost for just the wheels to be painted was $600. Another $200 for the touch up painting. We put down $800. We got a call the fork seals were leaking, another $200 and they said the battery also needed replacing..grrrrrr that happens when it sits not running for months, the battery was less than 1-2 yrs old and was fine when we dropped it off..they should've disconnected it or put a trickle charger on it.. Weeks later, we came up with $1000 to put toward the total cost..the total after the $800 was another $2400 and change but he said "for cash price, it will be $2200 for you guys since you are such good customers". When I wanted to drive to pay the $1000 cash, my car starter went out. I called and made a cc/dc payment over the phone. I talked the owner into the cash price when I paid the remaining amount of $2200 cash. For some reason, we didn't get a receipt or ask for one. I guess we were too excited to get it back and I made sure they didn't charge for storage to get the full amt paid to get it out. Total price was $3000. That's a lot of money!...The day finally came...We went to pay for the bike not noticing it was outside by the front ready to go. Beautiful, perfect, OMG the wheels, etc.....wait..........OMG, the seat has a tear in the material...BF not good with confrontation. I ran inside and no one was at the front. I got the mechanic that worked on the bike to go outside. He shrugged it off, saying the cost cracked it since it is older material! Those cold frosty nights in the 30's temps must've did it. He tried to find me a place that would give us a good price on the upholstery, but couldn't find it, he just said the area on the other side of town where it is located. ???Why didn't anyone call us as soon as they saw the tear to ask if they could get a quote on a price or at least let us know it happened????Couldn't they have prevented it by covering the seat and isn't it temp controlled in the shop or was it left outside? Aren't they partially responsible for the cost? We decided on an expensive future option of having it recovered in red instead of black anyway. Not happy at all about this though. WHY would a reputable shop that did such beautiful work and we spent so much money let this go without taking at least partial responsibility, even if they say it is old and act like it was just an "Act of God"??? If I were the owner, I wouldn't let this perfect experience become bitter sweet for my customer. I put duct tape over it and am still disappointed to this day. BF doesn't want me to call them to complain since he wants them to fix the transmission for the gear that sticks 2nd) and doesn't want to "ruffle feathers". If you read this whole story, let me know what you think.

I contacted them to take a look at a used school bus because I was out of state and attempting to…read morepurchase one in Arizona. They called me back within 20 minutes and explained their process, it was easy and extremely painless to work with Phoenix Car Inspection The service was phenomenal, they scheduled a time with the dealership for the next day, provided me with over 40 pictures, a detailed checklist of conditions, concerns and highlights, as well as offered advice on worth and expected repairs. I would highly recommend this company to anyone buying a car, and would use them again anytime. I'm grateful for all their help, and their ability to help me make an important decision.

I called Joe when I was going to buy a durango from my friend, 10/03/2016. He was literally the…read moreonly mechanic I called who picked up the phone, and didn't act offended that I asked for a mobile inspection. (It is in fact his specialty!) He was incredibly professional, and dealt with my changing our appointment well. Ultimately, he was able to come out to see the vehicle only an hour after I had the address. The credit card hold charge for the appointment could have been annoying (sometimes my money is all in cash) but luckily it wasn't a problem on that day. The $119 fee was flat, tax included, and he was happy to take cash. 120 is more than the $50 other mechanics were quoting, but I believe it to be a much greater value. The inspection was 120 points, including a comprehensive write-up with photos emailed to me. Convenient, courteous, and thorough. Based on Joe's inspection, I did not purchase my friend's vehicle. He saved me much more hastle and money than I spent on his services, and I am very grateful. 10/10 would recommend, and would use again. Don't even bother calling anybody else.

Was passing through a Tucson with some friends on the way to The Prowl in Bisbee when my clutch…read moretook a dump on me. I called ALL the HD dealerships in the area & none of them would help me out. They wouldn't even let me come in to see what the problem was, so much for getting to the front of the line when traveling. Luckily a buddy of mine knew about Randy's Motorsports (The Option) & we stopped in to see if they could help us out. And holy crap, Randy & Cody took care of 3 of us and got us back on the road. Wish we had some solid and dependable shops like this where we live. If you're in Tucson and in a pinch, forget The HD dealerships, give Randy a call. Thanks Randy & Everyone at the shop for everything!

This was a five star experience. The management at the Option was professional, responsive, very…read morefriendly, and truly made every effort to ensure my vehicle was well taken care of. I couldn't be more pleased with the results. I had the seats in my 18 year old car recovered. They installed new leather covers and my interior looks show room new. The technician did a fantastic job, the seats are better than new! I wanted to keep my factory look and have the cushions rejuvenated. Mission accomplished! They are better than new... Literally! I can definitely recommend the Option for quality work, professional service, and very fair prices. You won't go wrong here.

Linda and here crew are 100% experts at accessing classic car repairs and upgrades. And when it…read morecomes to classic cars and mustangs, they are the consummate experts. I had them access a suspension issue with my 68 Ford Mustang Fastback GT and it was analyzed and a course of action was determined and communicated to me. After having them explain the issue I gave them the okay for the approach and it worked out perfectly. In the process they were able to point several items that were done incorrectly during the original restoration and made those fixes to make it right and communicated those issues as they were discovered. They have my complete confidence moving forward with this classic car. Fuel injection will be next and I am completely confident they will do it correctly and I trust this team 100%.

I had used these guys in the past & I was quite happy with their work. I dropped off another my…read moreold trucks with the parts needed for some minor repairs & work. It took about 6-visits & the owner never did complete the requested concerns I had addressed verbally & in writing. Very disappointed in the quality of finish work. The owner failed to correct the issues & concerns I had. Sadly, their work was not up industry standards I had expected. I will not bother to return.

Great service from Chirco and the entire team I've dealt with. From Joe, to Frank coordinating the…read moreproject, Carlos and Santo. They were able to get this 1979 VW Super Beetle Convertible running again after being parked, non-operational and neglected since 2007. This resto-mod is ongoing but we're making progress. They ensure customers are completely satisfied with their work and they stand behind everything they do. They are honest and reliable and full of expertise. This is my first experience with Chirco but I believe we'll have a long relationship while this project is underway.

Great company, I get 97% of all my parts from them, they even sent me a 'get well' card when I was…read morein the hospital recently, I always recommend them anytime someone is looking for VW parts

Just passing through Tucson, when I experienced an electrical problem in our Class C. Needing an…read moreoil change also I stopped into Lance's to see if they could do both. Half expecting to have to leave it over night ( it was 2pm), I went to get some lunch. Before I had finished eating, Adam called to say I was fixed and ready to go. I was very impressed with everything. Close to the freeway, easy in/out, large service center with easy parking. Great customer service.

Excellent service experience. The best we've had since owning our motor home. Replaced awning…read moretensioners, removed old convection/microwave and installed new one, fixed water heater and water pump. All done in a clean, timely and workmanlike fashion for a reasonable price. Highly recommended. Thanks. Adam and the crew