The location on 12th and Irvington doesn't have a page so I have to put it on this 1.
I went to this location because they said they can do the work that I was asking for. I asked to have ball joints and my bushings done but I don't want to replace my original control in process. The guys tell me, no problem buddy.
I drop the truck off on Tuesday for the Moog parts to be installed and I don't make contact with the guy until Friday. I spoke to a guy on Thursday and he just told me that I need hubs ASAP cause they are bad. So I ask what's the cost? He says $1200, I reply so $1200 total for hubs, ball joints and bushing. He says yes so you will have a brand new set up when we are done. I tell him I agree to pay $1200 and to call when done. The guy I speak to on Friday just tells me I was trying to call you so that we can just order your Moog parts that are needed. I go in Friday and trucks not done but I pay in advance for the work.
I get a call Saturday and they say truck is done but they don't like the way the driver hub sounds so they are going to replace it. They keep truck and install the new parts. I get a call later and they say it's done and ready for pick up. I can't go so I send my son and daughter. I don't drive my truck that night so I don't get to see the work. I look at the truck on Sunday morning to check it out and take some pictures. I notice I'm missing a cotter pin in 1 ball joints so now I wana take a better look. I go under the truck and notice that none of my bushing have been changed and that my hubs are a different brand? I take the truck for a test drive and I hear a crazy squealing noise from the front drive wheel.
I call the shop Monday and ask to speak to the AL and he's not there yet. I call again later and he picks up and I tell him I have some concerns. I asked for joints and bushing but you guys told me to get the hubs done. All will be Moog brand and I will have all new front end. I look and I have missing parts and some hubs that are not even Moog. He tells me, look Buddy I couldn't find the Moog hubs so I put some other brand in. As for the bushing I never agreed on that so I only did the ball joints. If there is a noise being it down and we will take a look.
I tell him, I agreed on Moog brand parts and I didn't get them. I have missing parts and a issue with my wheel cause it's making a crazy noise.
AL replies, I never agreed on installing Moog parts. I can't find them. If you want new bushing, we have to install new arms. I was trying to tell you on phone but I was waiting on the OK to install hubs. I can find them and I gave him the model # I have. He tells me, I can order them but it will cost more for Moog. He will eat the cost for labor but the difference on parts cost is on me. He them tells me I'll order the parts and give you a call when they show up. It's going to cost more thou. Thai was on 1-15-21 and still I haven't gotten a call.
I told him, so you don't install parts because you don't have them but you can change brands without getting the OK from me?? I'm not happy with the work and parts. Only reason I came to this shop is because you said you can do the work without changing me arms, which I didn't want to do. So now, you want me to change my arms and change hubs again. So lose the money on the ball joints and hubs installed already to install all new arms with joints and bushing on them already??
My receipt says $1200 for hubs, ball joints that was giving to my kids when picked up.
* My quote that AL gave me says $550 for ball joints, this is after he did a inspection.
* 2nd quote says $750 for ball joints and bushing, this was giving to me after another inspection and he recommended I do bushing and joints.
* 3rd quote says $1200 but he took off the bushing, this was after I was told I was getting new bushing, ball joints & hubs and all Moog brand.
I do not recommend this place and I think I have to take this guy to court. I'm not letting them touch my truck again for safety reasons. I got a loan to do this work and plus I wasted all my time taking here and plus the time it was parked for the the issues until fixed. read more