Chris, and the Xtra Mile Running team deliver excellent customer service. They take time to listen to your needs and make suggestions. Staff are customers themselves with years of expertise and they so encouraging, no matter what level of running, walking or sport you are in. You can also find quality accessories here, like hats, sunglasses and socks. They care about the community and are visible at events in the area. Thank you, Chris, and team, for being a gem in our community! read more

Xtra Mile Running - No pressure, expert help, while trying on shoes. - Shoe Stores Near Me - Schaumburg, Illinois

There's a reason this store is rated so highly. Each person I've encountered has been kind and incredibly helpful. I had to exchange shoes and have had the most positive experience, which I feel is so rare. I can't imagine another running store providing customer service like this. This store and the people who work here are exactly why we need to do more to support small business! read more

First time at this store, walked in and Jay introduced himself and asked what were my needs. Told him need a pair of walking shoes. Jay measured my feet, and watched me walk and knew right away what style I needed. We tried 3 different styles and all fit great but 1 paired fit perfect. I purchased my new Mizuno's right away. Jay was so helpful, very pleasant and professional. Highly recommend this store. My feet thank Jay read more

Had an amazing experience with Alexandra helping me find the perfect shoe for my unstable feet! She was knowledgeable, informative and quite honestly straightforward in telling me what I needed. Didn't try to upsell me (experience at another running store I think it's called Richard Rivers lol) on additional shoes or insoles which I truly appreciate! Prices are very fair and there are many clearance racks too! For a great value and easy going trip to find the perfect running/walking shoe - stop in this family owned shop! You won't be disappointed! read more

First time visitor, but will definitely recommend to others!! The store was clean and well equipped with a treadmill for gait analysis and another machine to evaluate for inserts and pressure points. The equipment definitely helps with accurate analysis. The service was fantastic- Layla was super patient and informative. New to running, she explained so much and even gave helpful tips for stretching. She asked intentional questions about my goals and running in order to best advise on shoes. She brought out multiple pairs to try on. It was a great experience, she was awesome!! I was also happy with the price!! read more

Absolutely the best place! Kennon never disappoints!! He remembered me the moment I walked in the door and haven't been there in over a year! Was only my 3rd or maybe 4th time going! Love my inserts... life changers! read more

Overall, I had a great experience here finding a pair of running shoes. Chris was working with multiple people and he did a great got balancing everyone. He did make a mistake and ordered two shoes instead of one in the wrong size but it ended up working out because my dad kept one of the shoes. read more

In short. YESSSS. GO HERE! It's worth it! Now that we have appeased any "brief review leaning readers." .... time to bust out another review. This one has been long in the works. Not quite sure where to start... so let's just dive in! Experience one, rolling through to check out some running socks for my wife. And first up to bat was Jay! He greeted us kindly and gave some sweet insights. Super solid experience! Next up, I came in looking for a pair of shoes and a nice running shirt. Kennon gave me a hand and let me tell you, another great experience. The guy is young and he looks young, but TRUST ME he's got YODA vibes when it comes to running. Also fun fact: we both climb at first ascent! So he's doubly cool! And finally, gotta talk about my experiences with Christopher. This is a big deal, as a loyal cubs fan I usually overlook Sox guys...BUT he's just too great! The guy is a superstar. He has a solid staff, his company is doing awesome things in their local running community, and ON TOP of that, he remembers customer experiences. So you ask me he's a superstar (insert fireworks, jazz hands or whatever you like!) Final note: SHOP local my dear google review readers. You have no idea how much it means when you buy a pair of shoes or a shirt from xtra mile instead of Amazon. read more

Service is great! Kenyon made our selection easy and is very knowledgeable. We got our feet measured and he went through what we plan to use the shoes for- watched us walk - very thorough! read more

The service here is unbeatable Chris and his team are true experts in all things shoes/running. For a small business their prices are same or better than the big stores. Give them a try, you'll become a regular! read more

The staff and selection were awesome! The store is so oriented on finding the best shoe for the customer. I witnessed a staff member work with a child, a teenager and an adult and was able to find a solution for everyone that worked great. My son has sensory issues and fine motor challenges so he can't tie shoelaces. Jay treated him with kindness, didn't make us feel uncomfortable and suggested the shoelaces that don't require tying. The environment was professional, there was no loud music pumping thru the store and everyone seemed comfortable. I would highly recommend this store for everyone from kids to serious runners! read more

Fast, efficient and friendly service. Outstanding selection. I was expecting high pricing but was pleasantly surprised.

I highly recommend Xtra Mile Running, Chris is so knowledgeable that it made my experience great! With so many choices Chris was so helpful in finding me a shoe that I love. read more

Was recommended by my foot therapist to come here. Was greeted by owner who did an amazing job asking me questions about what I needed, my style and ultimately provided some great options. I moved forward with the shoe that provided the most stability for my foot injury. The team member who was there was also inclusive and easy to talk. Made my overall experience extremely pleasant! Would definitely be back! Thank you for your recommendation, my foot feels much better! read more

Kennon was very patient and informed. He listened to what I wanted and made a perfect recommendation. I will definitely go back and recommend him to friends. read more

Incredible experience. I was looking for a locally owned shop because I've learned these types of places are much more knowledgeable then any big box store. We were the only ones in the shop so Chris spent a ton of time with us. I learned so much, it will stay with me for my lifetime and probably prevent future injury. I purchased shoes today and look forward to trying them out, maybe return with a friend in the future. I expect to only buy my running shoes from here going forward. Thank you very much. read more

Chris is very knowledgeable about the Aetrex orthotics he helped fit me for. I had a great experience here! Thank you.

Awesome running store! Chris took his time to find me the perfect shoe. I got the works done - scan, gait analysis and shoe fitting. Chris was even able to recognize a knee problem I have but I didn't disclose right away by my gait analysis. The passion and wisdom shines through on all of his interactions. I'm so glad I stopped in and you should too! read more

Outstanding service, great selection of shoes and staff goes above and beyond to evaluate and recommend shoes and products to make the most of my running. Awesome selection of shoes and running gear. read more

I was here for running socks. The owner was really nice and very informative about the selection they offered. They also have fun runs weekly that I am going to try and attend. I will be back. read more

They are the most knowledgeable people in the running shoe business. I recently went because I needed a new pair of Brooks. I've been a runner my entire life and shopped many times at other small running shops. Here, they asked me questions relating to where I run, how often, looked at my gait, and made a few recommendations based on my life and injury history. They even said I could run in them for a little while and return them if there was an issue. They are genuine and friendly. I really felt cared for and have loved my purchases. All in all, the best experience! read more

I have been suffering with plantar fasciitis of my right heel. My physical therapist has stressed the importance of a shoe with good support. I bought a couple pairs from Kohls and a couple pairs from Amazon, only to return all of them. I stopped in Xtra Mile last week and I cannot say enough about the excellent customer service I received from Kennon. First thing in the door I told him I wasn't a runner. He listened to me, asked many, many questions and did a scan of my feet. He also told me from the start what the cost of their shoes were. Then he brought out approximately 6 pair and had me walk in all of them and some even more than once. He spent over an hour with me! I never felt rushed and I was impressed that he knew the answer to every question I asked. Anyone can go to the mall or order a pair of shoes on Amazon but if you want to be assisted by an expert, I would highly recommend going to Xtra Mile. I am very happy with the shoes I purchased and the excellent customer service I received. read more

Short version, longer review on Google, I forgot to copy it :( Chris helped me. Extremely knowledgeable and very friendly! He catered to everything I needed: my overall (overwhelming) muskoskeletal/connective tissue issues, the foot analysis from a cool machine they have in there (these were for inserts and I noticed the other customer didn't need them and he didn't suggest them...honest!), and my very, very sensitive feet. He even considered my very silly requests (demands) for what they looked like (toebox)! After trying on a select few that he recommended, the color I wanted wasn't there :(. No problem, he said! We can order from the manufacturers website and direct ship to your house! I bought the shoes and the inserts. Bonus-a walk to run program and since they have a good amount of space in their new store (across from Lou Malnatis and on the side of Walker Brothers-in the cute little stores), they have yoga there! For a significantly longer review-check out my Google review (I forgot to "copy" it:(. The store is also amazingly clean and all Covid protocols are followed-which makes you feel good when trying on shoes! Head on over there for running, walking, shoes for those who are on their feet all day, or just want to be good to their feet= supportive casual shoes (example-the original Clouds). You will have a shoe that is catered to your needs and not just "any" shoe! read more

While stopping in to pick up a 5k packet, I had questions on items to help relieve tight calves and plantar fasciitis pain. Kennon was exceptionally helpful in explaining different stretches and items that could help. In addition to that, we talked about my shoes and feet, which he then had me try on a brand I hadn't heard of before and I was incredibly pleased with the comfort of that shoe! I didn't purchase then, but I will be back to make that purchase in the near future! I also found a rain jacket marked down 50% which was perfect for that next day in running the 5k. I am trying to reacquaint myself with jogging and am beyond thrilled that Xtra Mile is so close to my home and employs such friendly, awesome people. Thanks so much for all the guidance and support! See you soon! read more

I had a bad experience there but the owner found out and fixed it. thank you. do know you only have 14 days to return your shoes even if holiday gifts. that i don't like that but that may not be there fault. thank you read more

Really nice, friendly staff member was there when I dropped in today. Cute, clean shop with shoes, t-shirts, joint braces, outerwear and some whimsical gift items. I went in there to donate to the textiles recycle box in the store. Good to know they are here. I am a novice runner, but I think this new business would be a good place for both beginners and serious runners to visit. read more

If you're on the fence....go visit, it's not just for running shoes! I am by no means a hard core "runner" but I stopped in the store awhile back to check it out. I worked with Danielle and it was by far the best and most personalized experience shoe shopping I have ever had. I mentioned some problems I had with other shoes and she patiently listened to my list of requirements, sized me correctly and continued to bring me options until I put on shoe that was a perfect match. She watched me run and assessed the fit. No pressure to buy at any point and I was exposed to brands I wouldn't find in your typical retailer. read more

Went in to replace current pair of shoes. After listening to what I was looking for, owner brought 3 solid choices and suggestions. After test runs and gait analysis, found a great replacement in the same brand I had been using, but a different style that I hadn't thought of. Highly recommend this store. read more

The service we received was unparalleled. They took the time to understand so much about my daughter and really took the shoe options they brought to her seriously. Prices are a bit high, but it's only because they only offer really great products and honestly the free consultation and personalized assistance we got was something I have never experienced. We definitely found a new go to local running store and I couldn't be any happier. read more

I went in looking for a few items as I get back into my running program. I talked to Danielle, who was on staff that day. She had great advice and helped me pick out perfect running shoes while she introduced me to new products. She really tailored the conversation to my preferences and interests to make sure that I got what I needed, but didn't in any way try to sell me something I wasn't interested in. read more

Chris is incredibly knowledgeable and after watching me run, introduced me to a couple of shoe options I had never even heard of before. As someone who has run in Nike or Saucony for 20 years, I was skeptical but having just returned from one of my fastest training runs ever in a pair that Chris recommended, I'm a believer. It's not just a store. It's a running consultancy. read more

Xtra Mile and owner Chris Schiel and family are the embodiment of what a mom and pop shoe store should be. When you strip away all of the things that are unimportant about running and specifically the running shoe industry as a whole, you are left with a store like Xtra Mile. Great products that the owners truly believe in. A tremendous amount of running and running shoe knowledge. But most importantly you have a member of the community that is immersing himself and his business in that community. Before the store was even open a year, Chris had nearly 100 kids in his extremely successful running club out of his store. Chris and everyone else at Xtra Mile have bent over backward to instill a love for running in central Schaumburg, IL. This is an area that had been underserved in this department. There are bigger running shoe stores, there are stores with more products, there are more corporate places to buy your shoes. All that said, there isn't a shoe store that I am familiar with that has more heart and soul and more of a giving and caring presence in the community than this one. In a running shoe world that is primarily driven by profits, greed, misinformation, and poor customer service, Xtra Mile has lived up to its name. They have gone the EXTRA MILE to show what a running shoe store can and should aspire to be. They deserve all the success they have already experienced and so much more. Thank you for everything you have done for me and the community at large Chris. Don't ever change. read more