I don't normally write reviews, but I feel taken advantage of by XPro Cleans and want to warn others. I'll break my feedback into three parts: upcharges, scheduling, and quality.
Upcharges
Like another reviewer, I called XPro Cleans to schedule a move-in/move-out cleaning and was upfront and clear about what I needed. Somehow that was interpreted as a "deep clean", and they quoted me that price. Of course when the XPro crew showed up to find an empty apartment they realized their error. What I wanted was move-in/move-out service, so when XPro called to say they were going to charge me more I agreed to pay the difference, but it is disingenuous at best to quote a lower price to get the work scheduled and then not accept the consequences of your own mistake. "Deep clean" is not a standardized term. I described what I needed, and XPro Cleans essentially applied the wrong label and wanted me to cover for their mistake.
Much worse, however, was their insistence that the place was dirtier than expected and needed extra cleaning that I would have to pay for (separate from the above price increase). During the initial scheduling call with XPro I was asked to rate how dirty the property was on a scale of 1-10. I don't know what kind of mess the supposedly professional XPro cleaners would consider a 10 (I imagine something like a hoarder's house), so I said it was about a 5 thinking I was being very conservative by overstating how dirty the place was. I know this will only come across as "he-said, she-said" in an online review, but the truth is I have been doing this almost 20 years and the apartment was left in one of the cleanest conditions I have ever seen after a move-out. There was barely even any dust. To insist that the place was so dirty it needed extra cleaning is borderline fraud.
The icing on the cake was that after receiving my "final" invoice for the cleaning service after the work had been completed, I got yet another "final-final" upcharge. When I called to ask what this could possibly be for, I was told they had miscalculated the extra cleaning fee based on the original deep clean price instead of the price for the move-in/move-out cleaning, as if that should even matter. If anything, the extra cleaning fee should have been reduced if I was already upgrading from a deep clean to the supposedly more comprehensive move-in/move-out clean.
All told this felt like, at best, a series of mistakes by XPro that they refused to accept responsibility for or, at worst, intentional deception.
Scheduling
I had originally accepted scheduling this cleaning for the end of the day, but asked to be fit into the schedule earlier if at all possible. The morning-of, I received a call at approximately 8:55am that the cleaning crew could be there between 9-10am. I rushed over to the apartment, prepared to meet the cleaners, with (unfortunately) my four-month old in tow. By 10am no one had showed up, so I called and was told they would be there at 11am. At 11am I called again and was told I would receive a call back with an ETA. At 11:45am I called again and was told it would be another two hours before someone was there. At 1pm I called again and was told the cleaning crew was "8 minutes" away. The cleaners did not arrive until after 1:30pm.
I had to continually rearrange my whole day, while caring for a four-month-old, based on the misinformation I kept receiving. If punctuality matters to you, be warned.
Service Quality
The cleaning was fine, but only just fine. I ended up having to wipe down a few things myself after the XPro crew left, they used some of my supplies, and I even had to park and un-park their vehicle for them because they couldn't do it themselves!
For the price, and especially after all the upcharges, this was just unacceptable.
Summary
This wasn't just a string of innocent mistakes. Other reviews suggest similar issues, pointing to a pattern. Regardless of whether XPro Cleans is just disorganized or outright dishonest, I won't be using them again and I suggest others avoid them as well. read more
