We were given a 3 hour window for a delivery, and told they would call about 30 minutes before arrival. Sure enough, they called ahead and arrived at the beginning of the 3 hour window. They came to the door to make sure they were at the right place, went back out to their truck, got the very heavy item they were delivering, and brought it into the room where it needed to be. They didn't complain at all about the 40+ meters distance from our parking lot to our door. They were professional and polite. Easiest scheduled delivery we've ever had. read more

I ordered a TV via Amazon for Christmas. Amazon used this company to deliver the TV inside my home rather than having it left outside. The company was very professional. I had email alerts for tracking. On the day of delivery, I was contacted 30 minutes before the drop-off. They arrived exactly 30 minutes after telling me they would be here in 30 minutes. They were polite, professional and delivered my television exactly where indicated. There is nothing they could have done more than they did to have an easy, polite, professional service. read more

Great communication every step of the way from initially setting up the delivery date and time to actual delivery. I was also notified 1/2 hour before delivery. The driver's were friendly and efficient. They even moved the two, very heavy boxes into the garage when I asked, even though they had already unloaded them in the driveway by the time I realized they were there. Both packages were also in perfect condition! Overall, a great experience and I hope Amazon continues to use RXO! read more

I have yet to spend a night on the mattress, so we'll see how that works out, but the delivery service and delivery driver and helper were great. It was delivered within the time window quoted and the driver called me when he was about thirty minutes out. Once arrived it took them only a few minutes to bring the mattress in and get it set up and remove the plastic coverings. Very satisfied with the driver Juan and the service he and his helper provided. read more

Highly recommend! Exceptional service, communication & delivery! Every detail given by Samsung & XPO Logistics via email/text took place accordingly. Unfortunately, we don't always get that type of service anymore these days. The delivery drivers first came in to assess, handled all items with care and installed as promised/paid for efficiently. Order was placed 03/21 and delivered 03/25! No complaints here :) thank you!!! read more

XPO provides us with "Top Notch Service!" From the moment our order was ready to schedule the delivery, XPO provided clear and concise scheduling instructions. The day of our delivery, XPO staff called to inform they were nearing our home. They delivered with the utmost care and courtesy! They wore protective covering and made me feel safe! Lastly, our order was packaged well and unharmed! Thanks XPO for your service! read more

I have had XPO Logistics (out of Grand Rapids, MI) come to my home twice during the Pandemic for a Peloton delivery, and a Peloton repair/replacement piece. In both instances, the team emailed me updates during my wait time, called me the day before their scheduled appointment, and called again before showing up during their appointment time. Could not have asked for it to be any easier or friendlier - great job! read more

We got a week in advance notice of when they were going to deliver our package. A text the night before and a phone call a half hour before delivery just like they said. It was delivered prompt and in great condition unlike getting deliveries from UPS that are almost Always damaged when they arrive. I would definitely purchase from this store again and use this delivery service, they are the best!! read more

We had a peloton delivered by RXO. We received a call the day before as expected and 30 minutes ahead of arrival. The delivery drivers were very courteous, clearly experienced, and navigated up to our 2nd floor without any issues. Even though I was stuck on the phone for work, they intuited where it needed to be placed. Excellent service and experience all around. 5/5 stars. read more

Delivery and set up of new mattress----delivery in Northern Michigan from a Grand Rapids origination spot. Was told delivery would be between 9-1, and call came at 8:45 am. Called ahead as promised, so quick and friendly when they arrived. Efficient, careful setup (up some difficult stairs), and in the middle of our remodel mess. Would most definitely recommend. read more

My only discomfort was one delivery person had his mask on wrong, leaving his nose out. I should have said something but didn't. The delivery person who first came to the door and was leading the operation was extremely considerate, wore his mask appropriately and even offered to take off his shoes. i was taken aback when I noticed the other helper with his nose out? read more

Rxo delivered my patio furniture from Costco. The company was excellent with its communications of timing of delivery and also being on time. The delivery men were friendly, professional, and considerate. It was raining when they delivered all the boxes and they put a large tarp I provided over it for me. I took it out of boxes the next day and nothing was damaged. read more

This company has the best communication skills. They let me know the expected delivery date way ahead of time. They let me know the delivery window time the day before. They arrived on time and the guys who setup the furniture were professional and respectful. This is rare to find a company like this. Kudos to Costco for using them. Great job! read more

The delivery was absolutely fantastic! The gentlemen were polite and efficient, very eager to help, and were wonderful. They called ahead to announce their arrival and complied with my every request, placing the mattress right where we wanted it and taking the old mattress to our garage for storage. I can't recommend this outfit highly enough! read more

Good delivery experience. Fast. On time. Efficient. Careful and knew what they were doing. Courteous. It was pouring rain and they made sure to wipe their feet to not track up the floor. The two young men were pleasant to have in our home. I was really pleased with the entire experience and I'd be happy to have this service again. read more

XPO sent text updates and called as promised when they were 30 minutes out. We ordered a stand up freezer and we wondered how we would get it down the basement. The delivery men offered to do it, no problem. We thought they would just leave it at the door or in our garage, so we were very pleased they made the extra effort. read more

They delivered my new Costco washer and dryer purchase. Crew was excellent installing these. They were friendly, polite, professional and knowledgeable. They arrived when they said they would. They also hauled away my old washer. Delivery and installation was included in my Costco purchase, as was removal of old machine. read more

Both Delivery men were very helpful going above and beyond to provide support in moving a couch before assembling new one and were professionals that deserve notice above others that only do what is required of them. going above and beyond whether Costco recognizes them or not; life will reward them in the end! read more

The gentlemen who delivered our Peloton tread were prompt, courteous, and extremely efficient. They made sure we felt comfortable with the setup and asked if we had any questions. Things were pretty much self explanatory but they made sure we had what we needed before they left. Excellent service!! read more