Stopped to drop off a return package and even though it was busy, they got me in and out within a very reasonable time. Thanks read more

The UPS Store - Front with two designated spots to park - Printing Services Near Me - Kentwood, Michigan

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I prefer this UPS store over others in the area! They are way more helpful, and less condescending than others..

There is always an air of professionalism at this UPS store. Lines take less time and I have only stumped the clerks a couple of times. But they always find a way to help or guide me to an answer. read more

Poor customer service and very rude. Unfortunately this was the store owner, Rusty that I dealt with. He was unprofessional and rude. As a consumer there's many other shipping alternatives to spend my dollars at. read more

The three-star rating is due largely in part to my in-store experience. It could be five stars, but well... I scheduled some items to be picked up on Friday, and then realized I would need to print out the shipping labels myself. Unfortunately I don't have a printer, so I canceled the pickup. A driver came by within the next half hour and I apologized and explained the situation. He was polite and understanding and told me I could take my things to the store directly. I had 11 boxes, so having them picked up was the easier solution for me. I contacted customer service and got a pickup scheduled for the following day from 9-4, and was told the driver would have the shipping labels with him and that I'd have to fill them out myself. Okay, no big deal. Saturday comes, and sometime shortly after 1:30, the guy arrives. Same driver as yesterday. He apologizes and says he did not grab the labels, even though he saw the note to bring them. Human error, and he said they normally don't carry them on hand, so I can see how it'd slip his mind, but it posed an inconvenience to me as I needed to get my things shipped out ASAP (unfortunately I didn't have a chance to sooner otherwise it wouldn't have been so last minute). I decide to take my things to the UPS store and have them charge the shipping to my UPS account. As I had no access to transportation at the time, I called an Uber, the driver of which was able to fit my boxes in her car. Upon arriving to the store, unloading the packages, and beginning the process, I mentioned I wanted to bill my UPS account. The guy that was assisting me apologized and told me only the hub location would be able to do that, which as luck would have it, was only open 10am - 1pm on Saturday. He willingly helped reload everything into the car for me, and I'm not blaming him at all, but I wish these things were a little more clear from the beginning, or that certain items like billing your account were available at all locations. I got my stuff shipped out through Fedex. I normally don't have issues with UPS, but for my first time actually shipping things out myself, it does make me concerned for what obstacles I'd have to get over next time around if I go through UPS again. read more

Rusty and team are great to work with. I have had a mail box with them for years, regularly shipping and receiving as needed. Somehow I missed a payment for my mailbox and received an email that my box was closed. I immediately call the store and spoke with the owner, Rusty. He looked up my account, apologized for any inconvenience, and took my payment over the phone and assured it would be resolved. Kind, attentive, and productive service. Every place will have its challenges, it how you handle them that counts. Rusty understands stellar customer service. You can trust these folks to take care of you. read more

I am an artist and have never listed my larger pieces 48x48+ online because I didn't have a way to ship them. Someone referred me to Rusty at this UPS and it has been smooth sailing! One of the employees even stayed late for me to do a drop off! They build crates and handle everything so smoothly. All of my large scale artwork will be shipped through here. Extremely happy! read more

I've used them twice -- one good experience, one terrible. A coin toss. First time, they packed a birthday present and shipped it normally. Arrived when promised and in good condition. Thumb's up. Now the bad one. I dropped my passport off at this UPS Store Monday morning. "Guaranteed delivery" at 10:30 in Washington Tuesday, they tell me, for $38. Paid with a credit card so I have a record. At 09:30 on Wednesday I'm back at the UPS Store, where I ask for a "partial" refund (i.e., I'll pay "routine" delivery, but not for the "next day air" "guaranteed"), because the package hasn't been delivered yet. This is an IMPORTANT package to me. I show the UPS tracking info to a young lady there, a brunette, who hands me a photocopied (more later) map to the UPS hub over on Clyde Park Avenue, about 15 minutes away by car. She tells me that because UPS is the "carrier," they're the ones that have to process the refund. I said, "Wait a minute, aren't you UPS?" She said no, they're a wholly independent company and they simply provide retail. I said, "C'mon, you're a franchisee, you can't wear that UPS symbol on your shirt if you're not." She said nope, and once the package left their shop they have nothing to do with it. Something smelled, so I grabbed a business card (with owner Rusty Williams' name on it) as she headed to the back another customer. I waited until she came back and asked her what her name was. She said, "Callie." (I'm not sure of the spelling, but I wrote it down in front of another customer, and headed out the door.) Time passes, miles fly by. I'm at the UPS "hub" over on Clyde Park Ave., and I relate the story to a customer rep there, and show her the package's late itinerary. She says, "Well, you have to claim the refund from the UPS Store." I repeated what "Callie" had told me, and showed her the map that "Callie" gave me. The service rep says, "I wish they wouldn't keep sending people over here -- they're supposed to handle these things there." I told her that the UPS Store had a whole box of these maps that they apparently hand to customers -- she looked at me, puzzled. Then she said, let me call the 800 number for UPS to straighten this out. Maybe they can process the refund. Her colleague, another nice lady, told me that the UPS Store is supposed to refund the money and then claim that amount from UPS (more later). Now on the phone with UPS at the UPS hub, there's confusion -- the guy at the other end thinks I'm the receiver. I'm not. So he transfers me to a robot. And after I tell the robot the tracking code, it tells me that I have to go to the UPS Store for a refund. Oh, and by the way, the package has just been delivered. It's 10:22. It's exactly 23 hours and 57 minutes late, past its delivery "guarantee." The UPS hub rep tells me, on my way out, that I can avoid all this nonsense by coming directly to the UPS hub or, I can even call UPS and they'll pick up my next package at my house. Sounds reasonable. Next time. Time passes, miles fly by. I'm back at the UPS Store. Now there's a young man at the desk, and I explain my predicament once again (3rd time). I include the fact that "Callie" gave me the map and sent me out to the UPS hub, and I'm now back to get my refund, per the UPS hub's information, and the UPS 1-800 robot. "OK," he says, "we're going to get this straightened out, like it should have been when you first came here this morning." There's one thing, though. "We don't have anyone named "Callie" here," he says. I said, are you sure ... a young woman, brunette? "We have a brunette here, but her name's not "Callie." "Really? What is it?" I ask. "It's Edina," he says. OK, I think, it's 3 syllables and sounds nothing like "Callie." How did I miss that? So I think he's just going to process the refund. Nope, he has to make a phone call first. About then, "Callie" walks out where I can see her. I asked her what her name was. She says, "Edina." I asked her why she told me her name was "Callie." "I'm sure I didn't say that," she says. Now Paul (I learned his name just before leaving) calls UPS. it takes a few minutes and there's lots of writing, but it's clear he's told that they (the UPS Store) have to process a refund. "OK," I said, "do you need my credit card?" Nope. Paul says he has to make one more call first. I can hear this end, too. He tells the other person that "we have to process a refund" for a late delivery. More writing as he listens to the other person. He comes back to the desk and says they'll send a check to me after 10 business days. WHAT? Yeah, he says, we have to file a claim with UPS, then we refund to you after we receive it. "By check?" I ask. "That's kind of 20th century." He chuckles. I'm sure his second call was to Rusty, the owner. Who claims that he's not a UPS franchisee, and he doesn't have to refund anything to a customer until he receives his claim first. Plain Wrong. read more

I came in for fingerprints to get a healthcare license. I asked them to do my I-9 form, as I work for a traveling agency. The notary REFUSED!!! He said he does not do I-9s. I even had my passport which should be adequate ID. Unbelievable. Ridiculous. read more

I have been to this location on several occasions and each time I was greeted promptly and my needs taken care of efficiently for shipping, packaging and printing. Nice people and they won't disappoint you! read more

I had to ship a wedding dress overnight to make it to the wedding. It was shipped 3 day instead even though overnight was HIGHLY STRESSED! The manager Rusty would not issue a refund because it could no be PROVED he did anything wrong. He would not issue what would have been a relatively small amount on principle. In essence, he is a huge dick and this store was the worst experience I have ever had. As a person who regularly ships items I will never use UPS again on PRINCIPLE alone. Don't trust this store! read more