So I figured 3 stars is in the middle of the road for my review. The service I received TODAY ONLY was excellent. The communication with the dispatch team also great. But the initial delivery and the "attempted delivery", seriously subpar. The initial install of the Peloton Row almost a year ago is why I needed service today. The original installers totally stripped the head of the screws, they took the screen on and off so many times they messed up the bracket that the screws go into. So when my screen goes out and Peloton sends me a new one to replace it I cannot do the self-install because it's IMPOSSIBLE to remove without destroying my row. So Peloton (whose customer service is also hit or miss) replaces the hub since the screen cannot be removed. Which brings me to the past few weeks. I self scheduled but because I live on a ferry access only island the dispatch office had to reschedule. Which I completely understand. So I rescheduled and when the day arrived, I waited and waited and waited. No delivery. I check the tracking and the delivery was canceled due to issues with the vehicle. I think that's a bunch of hooey so I call. I learn that the driver said they would have had to wait in the ferry line for "several hours". That was also lie; the driver would NOT have had to wait in line for several hours, I know this because the line has a camera and the line for the ferry runs from 7:00am - 11:00am were NOT full. They are never full in the winter and they were not full that day. The driver just decided not to come plain & simple. I called and spoke to Andrés(sp?) who told me they would make an exception and deliver on Wednesday, well Tuesday comes around and no call to confirm. So I call Peloton Tuesday night. Next morning I get a scheduling link and another call to reschedule due to the island. Two very pleasant young men arrive today, take off their shoes without asking and replace everything. They attempted to take the screen off but it was so poorly installed they ALSO couldn't get the screen off. The whole install took less than 15 minutes, the screws are clean, they used hand tools instead of mechanized drills and it's working. I don't like being lied to, if you don't want to do something just say it. But don't lie, that is incredibly unprofessional speaks to the individual's character and doesn't bode well for the company. read more

The driver called when he was about 10 minutes from delivery which I appreciated. They also parked their truck on the street out of concern for a few branches that were hanging And carried a very heavy item up the driveway and set it on my deck in the back yard, Awesome experience , thank you read more

I got XPO's service for free as part of an offer from Casper when I purchased a new mattress from them. From tracking through delivery, they kept me posted regularly and their customer service was responsive as well when I called them at the beginning to confirm the process. Delivery day was a breeze - the reps. were super efficient, worked with me to ensure a smooth install which included disposing of my old mattress and properly unpacking and seating the new one in place. Would definitely recommend them. read more

Received a text that they were 10 minutes away and they showed up pretty much on time. Easy set up of my bike and cleaned up afterward. We live on a steep hill and these are the first delivery guys that didn't complain about it. They were on time and quick. I was really eager to get started on my new Peloton. read more

they were the delivery/ setup people for my new mattress and adjustable base. they were quick, great communication, flexible delivery dates. Setup was quick, painless, they cleaned up very well and took all packaging away too! read more

Horrible. Ive been waiting for these guys to pick up a piece of furniture for a return and they have rescheduled me 5X! Every time they come up with an excuse. Then they have some overseas call center moron to reschedule that you can barely understand. read more

I got a courtesy call about from XPO personnel about them being 20 minutes out. The two gentlemen were very professional about their work and easy to talk to. One was actually from my home state, so we had alittle im common to talk about. The set up was quick and easy. read more

I'm not sure who I spoke with on the phone from their Fife location, a young woman, but every time I spoke with her she was very impatient and a bit rude with me. BUT the delivery guys were fantastic! A father son duo who were very polite and professional. XPO sent out text messages with updates on my delivery, which I really appreciated. read more

I bought a couch online which I was nervous about but I did pay extra to have the couch delivered inside and unpacked. The company XPO was amazing about communication with regard to my delivery. As soon as they recover the notification for delivery they had me sign up for notifications. They were really good about calling me, texting me and keeping me informed of the status. I never felt like I didn't know what was going on. I actually can't believe how good the service was for a contracted delivery company to some thing I bought online. I don't know the names of the two guys that delivered my couch but they were super professional, polite, very good communicators and making sure that I was happy with the unpacking of the couch, the set up, and the removal of the wrapping. 10/10 recommend using XPO. read more

XPO Logistics - Shipping Centers Near Me - Sumner, Washington

Great job. I scheduled a delivery date for our Peloton treadmill and they gave me a 3 hour delivery window and called me 30 minutes before they got here. They were on time and setup everything very quickly. read more

Living Spaces furniture warehouses use this company for local delivery. Our experience has been extremely frustrating due to constant miscommunication, missing orders, damaged furniture, and last minute rescheduling which has become the norm. We are trying to get our furniture for the last few months and are still waiting since the first two times they delivered missing and damaged items. read more

Update regarding the response to my review from XPO: Here we are, 48 hours after XPO responded to my review saying they would take "immediate action" if I send my contact information to the email address provided. I did as requested and sent my contact info an hour after Brian B. posted his response. I sent him a Yelp message yesterday, 24 hours after sending my contact info, asking when I can expect to be contacted. Radio silence. I can't say I am surprised nobody has contacted me, this in on par with all the service I have received from this company. Don't let the quick responses to the reviews fool you, as far as I am concerned it's a robot posting them and they still do not deliver. read more

We had a LG refrigerator delivered by RXO today. Flawless process! When the fridge was unboxed outside my house. The RXO person invited me to inspect the fridge before it was moved inside the house. That's something I'd not experienced from other delivery firms. The RXO person installing the fridge was so knowledgeable about the unit! Answered all my questions and had an abundance of information that he volunteered as part of getting to know our fridge. Highly recommended! read more

XPO re-scheduled the service multiple times. They showed up unprepared to perform the installation. I ended up having to install my appliances myself after waiting 6 weeks with 4 weeks of having appliances just sitting in my dining room. read more

This is bar none, the worse delivery service ever. Costco should drop their affiliation with this company as it gives them a bad reputation for even working with these people. Where do you start?!? I will never buy appliances from Costco for one. 1st Delivery was scheduled for 2.5 weeks after the order was made. They want YOU to call them to schedule and be put on hold for an hour. We needed a new washer and basically had to wait to wash all of my Hospital work clothes until then. They delivered but was unable to install our washer/dryer because they couldn't get a water hose off the wall. So they left....I got the hose off myself when I got home with some WD40. They then proceeded to -god know why- "complete" the order even though the washer and dryer were sitting in our garage, so they were unable to schedule another "delivery" and told us we'd have to schedule a "service". The only phone number is to customer service and customer service is not related to their local warehouse. And no one can help the other out because they are separate. We managed to somehow get a warehouse number and they scheduled another service/delivery. Service guys came and there was NO stacking kit and no one knew where it went. The first service person forgot and lost it somewhere in between jobs. after some direct calls To the supervisor, they were finally able to authorize the techs to buy a mounting kit. This was a nightmare. 3+ weeks of waiting. The one star goes to the warehouse supervisor who was helpful. You need to figure out your disjointed operation and find some solutions. read more

Great Delivery. They showed up when they said they would, Miguel and Mario hauled away our old fridge, installed the new LG fridge (including switching the door swing to open from the right), took care of our floors and were very courteous. Thank you. read more

On time, respectful, thorough, and helpful. The delivery people took time to look and help me set up item. Also professional and good communication. read more

They delivered, setup our new refrigerator. They also took the old one away. The guys did an excellent job and they were efficient. It couldn't have been done better. Thank you Mario. read more

I was supposed to have a 3 layer latex mattress and adjustable bed base delivered and assembled today and my old mattress hauled away. My delivery window was between 4pm and 8pm. I went outside at 3:20pm and found my items on my porch. I had been in the shower at 3:01 pm, the time that they sent an automated text saying they were about 30 minutes away. Well, that was a lie, because they must have arrived within 10 minutes tops in order to carry everything up my front steps (which they wouldn't have had to do if they'd called me, because I would have told them to unload in the alley, which has no steps to the front door) and be gone before I went out there at 3:20. They arrived 45-50 minutes before my window started, but couldn't be bothered to call or text to confirm that I was available for an early delivery? They did not leave a note, either. Browsing through complaints about them on Twitter, I found a screenshot of a DM where a CSR says their "Not At Home" policy is for the driver to call and wait 15 minutes. If they'd done that, I would have caught them. I have sciatica, which is why I bought a new bed and ordered white glove delivery. If I wanted my bed dumped on my porch to carry into my house myself, I would have gone with the free UPS or FedEx shipping. I called XPO and got the same line they give other frustrated customers: They sent an "urgent" email and I should receive a response in 24-48 *business* hours. So, what, 2-4 days? Awesome. read more

They came to my house early, were friendly and professional, and did the delivery and install quickly. Highly recommend!

Great service. Delivery on time with a 30 mins heads up phone call. Staff were nice and professional.

I have had 4 scheduled deliveries with XPO to deliver my Peloton. I had 4 no shows, and zero communication from XPO that they were not coming. That is 3 days of missed work, and one Saturday that I missed my daughters soccer game waiting. I have never in my life had such poor service. It is even more frustrating when you call. The customer service representatives have no more information than the customer has, and they seem to live in the dark ages of using email as their way of communication. Or so they say..... Do NOT use this company. They should be shut down, because they are stealing from the consumer. They have a product that I purchased and have refused to deliver. It has also cost me 3 days of work. If you are a company looking to contract deliveries for you, DO NOT USE THIS XPO. read more

I believe that XPO has the misfortune to take a lot of blame for Pelotons poor business practices. (Peloton has no-showed on delivery 5 times here over 5 weeks.) The bike was finally delivered today and we learned from the two terrific delivery guys that Peloton always knew there was going to be no delivery and kept scheduling us to keep us from cancelling and asking for our money back. That aside, these guys were terrific and did a first class job for us in setting up, answering our questions, etc. Can't thank them enough. read more

Right up front, the actual delivery team was GREAT. Efficient, communicative, quick, clean and polite. That's the only redeeming quality here. XPO is the delivery company you are forced to interact with if you order a Peloton in the Seattle area, and as said by others here: it has been the worst experience I've had with a delivery service, I even let Peloton know they should seriously consider a new delivery partner. I'll spare the details but it involved multiple non-communication issues from them, failed and missed delivery dates, and laughable disorganization paired with zero thought to end user customer service. Good luck. read more

Exceptionally horrible service. They keep rescheduling your delivery for months. Yes not days, but months. Every time they say that "oh we can't deliver today" and the next delivery date is after a month. They should be reported to authorities as this is a SCAM. STOP the scam. read more

The worst logistics company in the world. We have asked for our samsung dryer and washer and rescheduled twice already. I called the hotline and it's the same results, please call again and reschedule. The driver never ends up on calling and we wait all day for the delivery with no notification at all. I'm at loss of what to do. If you see that the company you use is using this service, you should not buy it at all. read more

Shipment was in perfect shape, ahead of schedule. The two delivery men were quick and professional.

I understand the frustration and one star, it happens, but I can say that for my experience, they notified me 30 minutes prior to arriving installed and cleaned up in about 45 minutes. read more

I finally got my delivery today, 2 months and 10 postponed delivery dates later. I will say, the two guys who delivered were efficient and courteous. However, I retired so I wouldn't have to work as hard as I have had to to get my delivery. I have done most of the work to finally get my delivery. Peloton insists that XPO Logistics is a top rate delivery service. That may be true if you live in a major metropolitan area, but don't expect nothing but headaches and endless delays if you live on an island or in a rural location. Terrible experience overall. read more

Update- Now we are on our 3 f'ing missed delivery. XPO sucks harder than any company I've ever had the displeasure of doing business with. Our promised 9-1pm deliver time just got cancelled on us. XPO hires absolute hacks to do their work for them. How embarrassing it must be to be the owner of this POS company. read more

Be aware of XPO Logistics delivery company I had a TV to be delivered at my house, by XPO logistic. The day of the delivery I receive a call from the delivery driver asking me if I could meet them at the gate because they wouldn't be able to come in at the military base since their truck license tags were expired. I sad I would meet them at the gate where there is an welcome center. After 10 minutes waiting for the truck I called them again, and this time the driver asked me if I could meet them in another gate, the East gate, a far way gate on the middle of nowhere, wood line, shooting range type of thing, what I reply I wouldn't. My husband pick up the phone and told them it had to be at the welcome center gate, they immediately hung up the phone, when we try to call them back, they had already blocked us. So I called their company customer service, and the representative informed me that both driver and helper, have criminal backgrounds that don't allowed them to come on post, there was nothing to do with the license tags. What kind of company hire people with criminal background to drive on post, and why when I told the drivers I wouldn't meet them in a non busy gate, and they heard my husband, they stop replying phone calls. Scary!!! I reorder the same TV from amazon and here it comes XPO again with a broken TV. Well thanks Yo XPO I cancel my 6 years old amazon prime membership. Please do not ever use xPO Update: Amazon sent a replacement and XPO is the delivery company AGAIN. The TV came broken: see pic read more

XPO Logistics - Shipping Centers Near Me - Sumner, Washington

Took the day off from work to be home for the delivery time and date. Delivery driver decided to not to bring my order due to road caution cones on the road by my house. All the other delivery companies park across the street from my house to bring my orders. XPO driver didn't check his surroundings and I lost money sitting at home all day for nothing. DO NOT USE This company. Stay away! read more

Courteous staff. Very helpful because I was 10 minutes late. They waited for me to arrive. Brought it in flawlessly put the piece exactly where it needed to be. No complaints read more

Had my delivery delayed but they rescheduled to get it out the next day. The two gentleman were quick, efficient and friendly. Set up my new bed and cleaned up, did a great job. read more

Peloton delivery was scheduled for today. I rearranged my day to be available and was notified at 9am that delivery would not happen today due to over overcapacity. THEN I am bumped to back of the line for delivery and next available day isn't for another 5 weeks! This is absolutely unacceptable and I am so disappointed to be another failed customer of XPO's delivery services. read more

I've had to reschedule my delivery 5 times so far with no explaination or notice from XPO, other than getting a notice to (re-)schedule the day before scheduled delivery. Still haven't received my delivery. I can't seem to get a clear explaination from their online customer support and the phone number takes me to an automated system that doesn't help. Overall poor experience thus far, can't currently recommend. read more

The absolutely worst experience. They've had my cabinets for over a month, rescheduling multiple times. Now saying I have to contact a 3rd party to get a new delivery date. This company should not be in business. read more

Still waiting on my refrigerator from my Samsung order on the 1st of the month. It's been sitting In XPO Logistics warehouse 6 miles from my house and it has been rescheduled for delivery at least 5 times. Now on schedule for December 3rd, was supposed to be tomorrow and before that Saturday and before that Tuesday... read more

Worst experience. They've rescheduled without notifying me to days where I won't be able to receive the delivery. I can't get a direct response by calling customer service. The online vs telephone delivery days are different, so I have no idea what's going on. It shouldn't be this hard to schedule a delivery. read more

So we are currently renovating our home and needed to buy a new fridge to continue our construction. Which is why we chose Samsung since they said they would be able to deliver it in a week. Today, our delivery was cancelled for the third time, and I was told from XPO customer service for the third time that they promise that it will come this delivery date. Which is why our renovation is put on hold and we are not able to use the kitchen at all. Customer service was not very helpful, but I don't necessarily blame them since they probably don't have much information to tell me. I was a bit frustrated that I wasn't able to contact anyone directly as well. read more