Both men were very courteous and polite. They were careful of all outside shrubbery. They asked where I'd like the mattress and were good to put it just inside the kitchen door. They asked permission to entervto place the mattress and to take photographs read more

They delivered/setup my new peloton. Super quick setup! I would definitely consider using them again.

They are always professional, helpful, and efficient. I've had numerous pieces of furniture delivered by them and each time was enjoyable.

Delivered a new dishwasher to Whidbey Island. All was as it should be, friendly, competent, and uneventful. I thought the delivery fee was fair as well. read more

Highly recommend very professional considerate and respectful . The quality of service was outstanding.

I purchased a sectional thru Amazon and Amazon chose RXO as the shipping/delivery company. I never received the sectional (going on 8 days after original delivery date) and still do not have a set delivery date due to a delay in transit for some unknown reason. Thank you RXO for ruining Christmas as we had no furniture. Don't waste your time calling RXO, they will apologize as they are paid to do and won't give you any information regarding the item(s) you've paid for. Amazon, RXO makes you look bad. This company is a joke and shouldn't be in business. I would recommend Amazon find a more reliable company because RXO is a scam. I went ahead and canceled the sectional then headed to Old Cannery in Sumner to buy the same item which will be delivered in one week by a more reputable company. read more

Mario and his crew mate were excellent. Super polite and friendly. Efficient with the removal and set up of our new dining table. Highly recommend! read more

Great service, very courteous staff. Tech systems supporting the scheduling process and delivery notifications were slick. Overall, did a great job. read more

Delivery of my Peloton was easy & quick! The men fast delivered were super kind & were really nice! Great service!

I purchased a Serta mattress from Wayfair that uses RXO to deliver. The experience from start to finish was amazing. The communicated with me both by text and email. It was extremely easy to set up the delivery date with them. When they day came, they were communicating with me and then even provided a phone call 30 minutes before delivering. The 2 men that unloaded it were professional and friendly. Great 5 start experience for me. read more

RXO delivered and installed an over range microwave. The RXO crew had great communication as to deliver time, and the installation process, and was courteous and respectful to my family and property. The insulation was a very professionally handled. read more

Tyler and his helper (sorry I didn't get his name) were on time, very polite (took their shoes off), efficient and helpful. They delivered a Peloton Bike. Peloton has a bad rap with the past delivery team. my experience was great. read more

Let me say how wonderful and helpful the crew were when the delivery was made. My couch was handled with much care. The professionalism, communication, timeliness were outstanding. Not to mention the skill in handling furniture delivery! Thank you for providing great, friendly, speedy services! read more

Very professional- delivered and assembled our bedframe and removed the old one. Very positive and courteous. Great work!

This company was on time and delivery was seamless. The delivery guys were friendly.

King mattress delivered flawlessly by a very friendly, efficient team. They removed their shoes without being asked.

During a delivery, this company backed their truck over a large portion of our landscaping. The truck was so buried in the dirt that a tow truck had to remove it. The driver was clearly untrained. Now, 4 months later, they have not paid the damages. We have written, called, pleaded, sent invoices, etc. They have lied to us, given us the runaround, and NEVER paid their debt. We have now reported them to the BBB and the State Attorney General. read more

Final Update: I will increase it to 2 stars due to the follow up from the online review resolution person as well as a call from the local office. It's unfortunate the original event happened in the evening followed by two holiday/closed dates for the business. The delivery happened. The drivers were fine. "Installation" didn't entail anything more than just putting the refrigerator in the kitchen. We did the actual installation from the manual ourselves. Samsung should likely not advertise it as installation, it's really just delivery. Update: emailed as requested in the reply. Zero response via email. If I could change it to zero stars for the fake reply I would. Worst delivery experience to date. Not only was our delivery window scheduled & confirmed yesterday 12/30/23 but we received a call from the driver indicating he would arrive with 30-40 minutes. We emptied current refrigerator & freezer of all items as instructed. It's now 18 hours later and we've gotten the runaround and scripted replies from the outsourced customer service team. No delivery. No refrigerator. And given the holiday my guess is we won't hear anything until Jan. 2nd. I do not recommend buying items directly from Samsung if they continue to use RXO as their delivery company. read more

Great guys! Unloaded safely, put it together and tested the product. Asked if anything else was needed!

As you see from the reply, there was an attempt to"right" things by making sure the next delivery attempt went well. For that, I commend the company reaching out and was looking forward to a smooth delivery. So why not a higher star rating? 0. The note on the failed delivery says "Cannot Perform Stop - Stop not performed due to the consignee rescheduling enroute. : undefined." In this case, I'm the consignee, and this statement is a massive lie, I did not reschedule en-route. Instead, given the lack of ethics already shown, I believe the delivery person or branch team selected that reason so they don't look bad to the brands they work with. I was never given a reason why the appointment was missed and instead was told "they likely mistakenly hit the wrong button." 1. I was out of town for this attempt and needed everything to go well as my wife would do the drive to deal with the delivery. The first problem was they delivery people didn't have an accurate work order and "weren't prepared to haul away the old appliances." Every bit of information I have shows that we paid for that and it's included so why was this missed when this delivery was promised to make sure everything went right? Fortunately, my wife convinced the delivery people to haul away the old appliances. 2. No where in any of the emails from LG or RXO do they have a comment saying "our company's policy is that the included setup and install requires you to provide brand new, still in package hoses, dryer exhaust pipe and 220v cables. We will not have any to purchase on the truck." This one is on me I guess for not knowing that's a requirement, but, it's a little frustrating to not be able to complete an install when a simple one line addition to any of the emails could have prompted me to be ready. 3. Finally, and this is the worst, I had to redo their work because they forgot to do "step 2" of the installation of the pedestal. This step requires 4 screws and about 30 seconds of work. If it's not done, the result is an extremely loud noise of that piece flapping when the washer above vibrates the pedestal during its spin cycles. Unfortunately, by them not doing this work, my wife and I had to unscrew and lift the washer off the pedestal. My wife is petite and we're in the country with no neighbors to call over to help... this was not an easy or enjoyable experience. So, although I appreciate the phone call after my previous review, this is the biggest violation of the promise that RXO will make sure the delivery goes smoothly. So, given all the problems with the initial planning of the delivery called out in my first review, the questionable ethics of some actions/comments, and the lack of things going smoothly during the actual delivery, I stand by my 1 star rating of RXO. They have some serious process and cultural improvements they need to look into in order to improve the quality of the customer's experience. As they're the ones that we, the customer, ultimately interact with, they end up being brand ambassadors for the appliance manufacturers. Right now, at least for me and the branch I had to work with, they are not doing a great job in that role. I recognize for some people some of the things I called out aren't big deals, but, each of us have different situations that potentially make the impact of the missed appointment, lack of communication, failure to correctly to set up the appliance, etc a bigger problem and RXO's culture, in my opinion, needs to focus on developing more empathy to the situations of their customers so their workers are empowered to do quality work or identify opportunities for process improvements. read more

XPO Logistics - Shipping Centers Near Me - Sumner, Washington

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Great service. Delivered on time. Delivery guys really nice. The bike is amazing!! As nice or better than spinning classes fur 1/2 the price. Blue tooth classes are great!! read more

Here is an update of my review dated 6/21/2023: Shortly after posting my unfavorable review, I received many calls from the delivery hub, and resolution center. Most notable person was Thomas from the resolution center. He was took care of my case and was able to have my appliances delivered at the earliest available date (3/21/2023) . He provided me with the latest information about the status, worked diligently in scheduling the delivery, and called post delivery to assure everything went as planned. In retrospect, I believe this issue would not have happened if only the delivery team had kept their delivery timeline as scheduled. But, I'm glad someone became accountable and completed this order within a timely manner. read more

Santana and his teammate were both highly professional and courteous, communicated well, and made the entire delivery process seamless and easy. Thank you! read more

Had an appliance delivered from LG. The delivery was quick and easy! Have had other LG deliveries from RXO and they were trouble free as well. read more

Great experience! The gentlemen who dropped it off texted in advance so I was ready and once I showed them where I wanted the Peleton set up, they did the rest and hung back to make sure I got into my account without any issues. Thanks! read more

Very unhappy with the time management, they been changing multiple times the time to deliver.

I was supposed to receive a Samsung refrigerator, but guess what? They didn't even bother to show up. they promised a specific window and never showed up. i wasted hours of my life with their resolution center and agents , and nothing, literally no one in this company knows anything about their orders, schedule or process. And when I called them for answers, it was even worse. Their incompetence was mind-boggling. None of their representatives had any idea about the situation. They couldn't provide any information about the driver's whereabouts or the status of the appliance. It was like talking to a bunch of clueless individuals who had no business working there. Frankly, I don't understand how this company is still in business. They clearly have no regard for their customers or their needs. If they can't even manage a simple delivery, why on earth are they still operating? It's baffling. They eventually delivered it with missing parts, upon requesting return they still don't know when they will show up read more

They delivered a sofa, but wouldn't carry it beyond the sidewalk outside of the apartment building, which was not what was expected service-wise. Left us hanging in the rain, unable to carry it up ourselves, when it was *supposed* to be delivered into the apartment itself. read more

Had a truly horrific experience with this delivery company. I had pre-ordered an item for delivery in early December and was thrilled when I got a quick response to schedule a delivery. However, that was the only positive experience I had. There were endless issues with the scheduling of my delivery that were made worse by the horrible customer service provided via chat and phone. The wait times were horrific, the agents completely ignorant, and I was made to feel like I was in the wrong. There was initial issues with scheduling that I was able resolve ( or so I thought) via chat. However the wrong delivery slot was scheduled despite me specifying date/time. Spent about a week trying to get ahold of someone that could help me get this sorted. Once that finally was figured out, I had to wait an extra 2.5 weeks for a new slot. Delivery was finally confirmed and item was successfully dropped off. However, I received multiple reminders after my delivery was received notifying me of yet another delivery time for 2 days later. I was really confused and tried to email, call, chat and the agents were so robotic. There was no attempt to understand what the issue was and instead they insisted that my delivery was confirmed. My issue was that I didn't need another delivery since I already had the item. Each person I spoke to for over 2 hours told me " not to worry, your delivery is on the way". This made me concerned as 1- I would not be home and 2- I was worried I was going to receive another bulky product I had not paid for. I finally was able to speak to the delivery person en route to my house and explain the situation and they were the only helpful people I spoke with. This seemed like a waste of resources and time for the driver to have to cancel a trip last minute when the customer service team could have made an attempt to ask their colleagues for help to resolve the issue days before. When I finally heard back from the emails I sent, the response stated that the appropriate step to take would be to refuse the delivery. This just seems silly to have to wait for someone to show up to my home only to tell them no thanks on the delivery. Customer service department is completely in need of a makeover as not a single person knew how to provide good service. read more

I was supposed to receive a Traeger Grill: Timeline: -27NOV: Grill ordered and scheduled for 08DEC delivery. -28NOV: Package arrived at their Facility -08DEC: Delivery was supposed to arrive between 1400-1700. I receive a text at 1930 that it cannot be delivered because the delivery truck does not have lights that work. They noted it as "Delivery Attempted" but there was no attempt. -08DEC: I call their 1-800 number and was told "we will reach out to you". I told them I am active duty military and will be out of town in a week for work. -09DEC: I call again, same answer. -11DEC: I call again, same answer. They also state they are not allowed to give out the warehouse's contact info to coordinate with them directly. It is now after business hours on December 12th and I have no idea where my grill is, nor has anyone reached out to me on rescheduling an appointment. Luckily I have American Express Platinum and can cancel this order. I will cancel the shipment tomorrow and report as lost if I do not receive a phone call. read more

Great experience. The delivery team was kind, courteous, and efficient. Couldn't have asked for a better experience.

They damaged my floor while carrying the table. They left without telling me this and I noticed it only now. read more

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These guys were so nice. Very conscientious of the property and did a great job moving and stacking 63 pieces of cabinetry in our house. Excellent crew of two. read more

We had a really bad experience with RXO for delivery of Floyd furniture. We were supposed to get a bed frame and a sectional, and the furniture has been sitting with RXO for 3 weeks now. On first delivery attempt, the truck broke down for the delivery, so they couldn't complete it. On second attempt a week later, the driver just ignored the delivery window and never showed up, never called. Trying to talk to these folks on the phone is a nightmare. The calls are outsourced to another country, long wait times on the phone (30+ minutes), and they don't keep their promises. So my suggestion to you is that if you happen to have RXO try to deliver your furniture, hound them for estimates like crazy, else you just won't get anything delivered. Or perhaps just cancel your order unless you want to perhaps not get it. I am hoping this review helps companies outsourcing to this terrible logistics company to find a better company, helps potential customers understand the risks, and helps RXO itself figure out how to regain trust with users. Best of luck, and I will be trying to cancel my furniture order with Floyd and getting something elsewhere! read more

Arrived within the delivery window. Message 20 minutes before arrival was nice to receive. Delivery men were friendly and courteous, placing delivery as asked. read more

Arrived on time. Took old washer out & replaced with new one. Very quick service! The guys were friendly & courteous. Would use again.

Had a sofa & bed delivered. The two gentlemen delivered and put together the bed for us. They were very professional and quick! Highly recommended this company. read more

Excellent Communication! My delivery arrived much earlier than expected and Communication was wonderful every step of the way. Delivered with care and professionalism. I will absolutely use RXO again if given the opportunity! read more

Delivery personnel were exceptional!! Arrived on time and were very respectful of our home!

They were On time, professional , great communication and polite. Cleaned up packaging and made sure no damage was done during shipping.