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Xocokafe Cafe & Lounge

5.0 (1 review)
Closed • 7:00 pm - 2:00 am (Next day)

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Peace on Earth Coffee - Lox bagel

Peace on Earth Coffee

4.2(259 reviews)
1.4 mi
•$

Sooo cute inside. Vegan pastries and vegan/sugar free options as well. They have a ton of both…read morehouse made (yummm) and commercial syrups. The matcha was really good (as a Californian, I don't usually have high hopes for Utah matcha, but I was very happy). Got my brother a toasted marshmallow latte with toasted marshmallow cold foam. Super good. Mom loved her Americano with lavender pride cold foam Definitely check this place out if you're in Provo!!!!!!!

I had a disappointing experience at Peace on Earth Coffee…read more I specifically ordered a matcha latte with a substitution for health reasons, so accuracy mattered to me. I made sure to confirm this substitution was available before placing my order. After drinking it, I became concerned that my substitution had not been applied, so I tried to contact the store. It took multiple calls to reach a manager, but once I did, they acknowledged that a new employee had likely made a mistake and apologized. Although it was difficult to get in touch with someone, I appreciate their willingness to hear my concerns and their attempts to rectify the situation. When I returned to the store for the agreed-upon refund, however, the experience became frustrating. The manager, Aubrey, initially attempted to refund me for a less expensive drink and seemed unwilling to believe me when I explained what I had paid. I clarified that I was not seeking reimbursement for the tip, only the agreed-upon refund for my purchase. Her tone felt irritated and dismissive throughout the interaction. Fortunately, I still had my receipt with me and was able to verify the correct amount. Mistakes happen, and I appreciate that the store acknowledged the possibility of an error. What disappointed me most was how the refund was handled. I left feeling that my concerns were met with skepticism rather than understanding. Additionally, on a completely separate side note, while I was there, I noticed a customer had a dog inside the café. When I first visited with my friend, we had her dog with us and we were told dogs were only welcome on the patio because they had an open kitchen. So it was unexpected to see this dog inside and drinking from a reusable customer water cup provided by Peace on Earth. The inconsistency in enforcing store policies was surprising. I hope the business uses this as an opportunity to improve employee training and customer service.

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Xocokafe Cafe & Lounge - cafes - Updated October 2026

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