Had Xigent repair my kenmore washer. The transmission was trashed. They found a new one within a couple days and did the repairs within those same couple of days. The cost was reasonable and the work performed was excellent. The repair people were extremely helpful and on point and kept me informed of the situation throughout. I can't recommend them highly enough. Great job guys! read more

DO NOT USE XIGENT REPAIR. Company ripped up my floor by carelessly shoving my refrigerator back into place. I contacted them asking for them to simply repair the damage THEY CAUSED. They told me they would get back to me, never did. After calling them back 3 times they finally responded and said "they don't fix the damage they cause." I was beside me. What kind of company operates this way???? AVOID AT ALL COSTS. IF YOUR HOME WARRANTY ASSIGNS THEM ASK FOR ANOTHER VENDOR TO BE ASSIGNED! read more

This company was called by my home warranty company. Their repair lasted two weeks and then the washer was jumping around. Their paperwork looked like they had finished the work within a week, it was more than a month. Long story short, they stopped answering calls from the warranty company to go back. Save yourself the headache and call another company read more

It has been seven months since they "completed" my repair. The office was going to ship the parts to my house so I can install the parts myself. The order was "placed" in December and it is now July. Numerous phone calls and the operator takes a message each time. They gladly took my money for the deductible without providing the service. read more

Xigent is apparently a third-party vendor hired by Sears to handle their appliance repairs covered under Sears Warranty plans. If you receive a phone call from Xigent indicating that your warranty claim has been assigned to this entity: Xigent Appliance Repair, Inc. 2225 Pacific Blvd., Suite 104 Albany, OR 97321 Bryan K. Churchill, President ... simply insist that Sears assign some other firm to evaluate your claim. Xigent had the audacity charge me $100 just to come out and look at my refrigerator and tell me that they can't help me. The repairman refused to look at my ice maker (which is actually the device in the refrigerator that failed). I have a Jenn Air RESIDENTIAL 42" side by side refrigerator manufactured by Whirlpool Corporation through the Maytag line of products. I had contacted Sears to have a repairman come out and fix my ice maker. The unit makes ice (no problem) but the delivery system which serves ice through the door panel is frozen. I have removed all the ice and defrosted the ice maker on two separate occasions just to be certain that there wasn't any ice stuck in the device. I suspect the unit is suffering from a stripped gear or cog. At any rate, the repairman showed up and refused to even look at my ice maker. Instead he said he couldn't "touch a commercial model." He went on to explain that because compressor servicing the unit was "on top" of the refrigerator that the unit is considered to be a commercial refrigerator. This is ridiculous. Restaurants, bars, taverns, hospitals, and other commercial enterprises ALL rely on a dedicated commercial ice maker. I can assure you that they do not rely on a residential "through the door" ice maker. The fact that the repairman came to that conclusion either reflects his own lack of knowledge or sheer laziness. He directed me to contact Sears which I've attempted to do on multiple occasions. Each time I'm told by the Sears representative that they don't have the paperwork back yet from Xigent. Argh! Not only are their repair folks at Xigent poorly trained but this organization also suffers from poor follow-through. Tired of the red-tape runaround, I decide to launch a second warranty claim with Sears. This morning, a customer service person named "Jake"* was calling me to "cancel" the second repair appointment. At any rate, if your ever offered a Home Warranty Plan from Sears, I'd suggest you save yourself the $50 per month/$600 per year. If you've already been suckered into such plan, and they attempt to assign Xigent to handle your warranty work, don't walk the other way, run VERY FAST. (*"Jake" refused to give me his last name -- what is this 2nd grade?) read more

Xigent Appliance Repair - JennAir Residential Side-by-Side 42" refrigerator - Appliances & Repair Near Me - Albany, Oregon

See all

they did not contact me about an appointment time. I got a text on Sunday when their office was closed informing me that they would be at my house the following morning. I replied to the text and left a voicemail that time would not work for me. they showed up anyway and are charging me. read more

This company is a FIASCO...what a joke. Lack of complete communication within this place of business. Also, they eagerly took my $100. deductible without completing the repair! I will file a complaint with the BBB and Choice Home Warranty! Choice Home Warranty selected this place to conduct a repair on my clothes dryer. After filing a complaint with Choice Home Warranty, Choice gladly refunded my deductible; Choice Home Warranty stated they will no longer use Xigent Repair!!!! read more

Had Xigent repair our Maytag washer twice within a few months without success. Same appliance again stopped working within a few months after last repair, but could not get Xigent to respond to my call! Not a reliable, economic option, and I was forced to buy a new replacement! read more

Contacted me 75 mins after appt saying be there in 90 minutes, i replied ok. Contacted me an hr later saying i was cancelled b/c i didn't reply soon enough. read more

Excellent! Kevin very knowledgeable technician. Took the time to explain processes. Gave me tips for daily car of my refrigerator. Got extra cards for friends and family! read more

Update: Per Bill C's request, I called Xigent customer service the same day of my post (9/7) at 3:01 pm, left my name, a call back number and explained why I was calling... I have not received the courtesy of a return call... Given our experience I was disappointed but not surprised... read more

I put out a request for service thru Yelp for a Microwave/Hood repair. In the request for service I entered the make, model #, serial #, and microwave month & year of manufacture. I also included two error codes including each code's English explanation. I thought the unit would be repaired the day the repairman arrived. But alas, when I received a call from an employee, with a St. Helen, OR phone number, I knew that wasn't going to happen. I received the call after the repairman was already in the area, and the employee wanted to know the model# of the microwave. I guess we're not qualified to read scrolling codes w/their explanations. (Maybe Yelp can add a feature to send a video of the scrolling codes, etc.) Needless to say, the repairman wanted to know if a flapper in the vent might be the cause of the problem. The repairman put in a order for the two sensors indicated by the error codes, and gave us a return date of 2/7/22 to complete repair and provided homework assignment of removing spray foam from around hood pipe. On 2/7/22 I received a phone call from the St. Helens phone# informing me that the repairman was sick and re-scheduled repair for 2/9/22 btwn 1000 & 1400 hrs. During mid afternoon hrs of 2/8/22 I received a call from another employee, w/a Cannon Beach, OR phone#, who indicated last part arrived a little earlier that day & next appointment availability was on 2/10/22. I asked about the time slot I was already assigned on 2/9/22.. Mr. Cannon Beach stated he would call Mr. St. Helens & get back to me. Didn't happen. No body contacted me & no repairman showed up on 2/9/22. After 0900 hrs, 2/10/22, I sent a text message to Mr. Cannon Beach inquiring about my appointment, which was returned undeliverable. I sent same text to Mr. St. Helens, and another over Yelp app. Mr St. Helens replied repairman was 108 minutes out. Received a return text thru Yelp much later hoping repairman was successful. Bottom line, repairman knew his stuff, but behind scenes personnel - not so much. read more