At 67, I've lived through well over 800% inflation so $5 per key, for two copies that work…read moreperfectly in my front door lock is very reasonable. I was in and done in 5 minutes. I did hang around to talk a bit, because at the time there was no other customer waiting to be served, and the staff are very friendly. There's plenty of parking on their side street, just north of Broad Street.

They order the wrong key to my car and I was in ashland and needed new keys. They came out gave me…read morethe wrong keys. They said they can only fix it if I bring my car to there shop. But there shop closes at 4:30 and I am still at work at this time. So I could never come in and fix it.

This has been one of the worst companies I've ever worked with. I am a first time home owner and…read moreonly signed with Vivint because they were the first ones to knock on my door... and I didn't do my homework. 3 days after the installation, I decided I didn't like it and wanted to cancel my service. My sales associate told me "you can cancel at anytime", so I took that at face value. When I called to cancel, however, I was told that I "missed the 3 day cutoff by 4 hours and was no longer able to cancel until your equipment is paid off". This month marks one year that I've been a Vivint customer. Within this year, the equipment has failed, had a short, quit working, etc, etc and a tech has been to my house 6 times. Take note that all 6 of these visits have been free of charge. I returned yesterday from a month long military class out of state and discovered that my front door sensor was broken. I called today to schedule a technician to come fix it, only to be told that I had 2 options- I could either troubleshoot it and fix it myself, or pay $99 for a technician to come to my home. I am not an electrical engineer-and if the equipment messes up after I have "fixed" it, it will be my responsibility not the company's- nor do I get a paycheck from Vivint. Therefore, I will not do the job of a Vivint employee. That knocks option 1 out. As I stated above, all of the other tech visits that I've requested within this past year have been at no charge. Now all of a sudden, it costs $99 for someone to fix a piece of equipment that is literally broken and causes my sensor to no longer work (yet I'm still paying for). I understand that companies change their policies, but MOST OF THE TIME companies will alert their customers when that happens. Also, when I kept questioning the customer service representative that I spoke to how long Vivint has had this policy, her answer was "This has been the company's policy since I've been with them." I also asked how long she had been with the company and never got an answer. So therefore, my home is unsecured, yet I'm paying $2,500+ for equipment that does not work and the company will not score fix it if I don't pay an extra $99. If Vivint can tell me how this practice is good customer service, I'll gladly listen. But they haven't been able to, nor are they willing to. I cannot wait to pay off the balance on the equipment that does not work so that I can supposedly cancel my contract with them! I am actively researching other security companies and will gladly change my service when I'm able to.

These door to door salesman are aggressive. I wanted to hear him out and what Vivant had to offer…read moreand well their system is garbage. Just stick with Ring, blink and literally any other security system. The best security is a good ol shotgun.

Super easy to drop in here for key copies. Lovely staff and quick! I called in advance to make sure…read moreI had everything I needed and the woman who answered the call was lovely.

They are so good !!! Best service and all, took him 5 min to open that door !!! I'm so impressed…read morethank you so much !

Xfinity has far too many outages to be a reliable cable and Internet company. I live in the Ashland…read morearea and we are down again today this time for 3 1/2 to 4 hours. We were already down this morning and these are only two instances where Xfinity has been out. There are still a lot of people working from home.

It has been since November 10th over 30 days and ticket number ECM0017694048 is not complete. I…read morehave exposed wires from the box that is attached to the outside of my house. This is a fire hazard. I have called every week over 10 times and get scripted information from the customer service representatives with no results. After the last call I was credited 1penny, yes 1 cent, .1 to my account. For what? I even went to the physical store and was told we only do sales, we can't help. Now when I check the ticket number on their website it states not available. When you need repair from Xfinity, they are the worse and just leave the customer hanging.

LiveWire in Richmond Virginia is not just the type of company that you want to consider for your…read morehome theater needs, but the type of company that we would all like to work with. The difference is their people which start from the top down with Henry Clifford (henry@getlivewire.com) and one of the key people who have joined him, JD Dessofy. It goes beyond prices and service. They care about you beyond what you would expect. Many companies talk about exceptional customer service - LiveWire lives it. Early in 2014, we signed a contract with Theatre Extreme in Richmond, VA to install a home theater in our new home in Chesterfield. We provided funds to Theatre Extreme as per our contract presumably to purchase the materials and prepare for the installation. As we approached the installation time, we stopped by their store front in Short Pump, and found an empty store with a note on the door that they had gone bankrupt and were out of business. We were devastated. One of their former employees, JD, went above and beyond to find some equipment to help to start the installation. We contacted Henry ad LiveWire, and in his compassion and good businesss sense, he and JD worked with us, many times taking no profit whatsoever, in order to help us complete the project. It's comforting when you deal with businesses who keep their word and do what they say. It's rare when you see these companies go above and beyond. It's truly unbelievable to find a company who will put their own interests aside and work passionately to develop a solution to a problem which they did create nor for which they had any responsibility. It's hard to say enough good things about Henry Clifford and JD Dessofy. They are exceptionally good at what they do and even better people. David DeGonia Chesterfield, Virginia

Great company! We have worked with Livewire twice now and both times been equally impressed. From…read morethe customer service specialist that made our appointment, all the way to the installation team. They are very knowledgeable and professional. After installation, they took the time to answer all our questions and made sure we understood AND loved our system. Thanks Livewire! We can't wait to have you back!

Though a little more expensive then I would like the service has come in handy. Needed a few…read moretweaks to get the coverage area dialed in (no false alarms) and to get the WiFi alerts delivered to our digital devices. Though I am far more likely to have a kitchen fire than a break in. Though not serious we have had a couple of packages delivered with damage and weren't sure how it happened. When we weren't home one of the cameras captured the courier ranting on the porch about being sick and tired of this sh** and we were gonna be added to the case and not to mess with Kristen? He then slammed our packages against the door and stormed off. Anyway, the safety net of our new security system gives us comfort!

I signed up for ADT but the sensors do not work. The alarm tripped all on its own the only time we…read moreset it. I've been trying to cancel the contract ever since. They randomly charged me $294 for the equipment and overdrafted my account. Then they tried to charge me $919 a month later stating this was the buyout to cancel. I told them I couldn't afford that so reopen the account which they did and then they proceeded to debit my account $839.77 with absolutely no warning. So now I've paid them to cancel the account AND the account had been reopened and they expect me to pay $30 a month. This is the absolute worst company. You get 0 customer service just apologies even from managers. I wish there was an option for 0 stars

They never returned call, so I called someone else. Very surprised. Going back to Richmond Alarm…read moreCompany. They are very professional & have done work for us before. Thought I'd find someone a little bit closer, but what's the use if they don't call back

After pricing Home Security systems form ADT, Richmond Alarm, and Dynamark, I chose Security…read moreLogistics. Unlike their competitors their pricing was straight forward with no hidden costs or sales gimmicks. The system Security Logistics offered was functionally superior with a color touchscreen. Plus I own the system from the date of installation and they don't require a long term contract. Their installer was prompt, professional and friendly.

I had a great experience with Neblett LLC Fastway Locksmith. The service was fast and professional,…read morethe price was right, and the technician was courteous and knowledgeable. Highly recommended for anyone needing locksmith services in Richmond!

They were rude because i didn't pick up the phone right away when someone called to scheduled an…read moreappointment for a replacement key . Well we made the appointment for the next day , a few minutes after we hung up I found my keys so I called back again and canceled the appointment, they threatened me to charge a cancellation fee even when there no agreement on that and even when the appointment was cancelled almost immediately and the appointment was not until the next day.

Quick, professional, friendly, competent. We had a rather bizarre lock to move to a new door that…read morehad replaced an old one, and Richard did it with no issues at all. He even showed me the tricks needed to do it myself at a later time if needed. He made sure the strike plates were properly aligned, and gave me some tips about a door into our garage, and did a minor tune up to our front door so it would close more easily. Top notch service. I recommend them completely.

Great job- good value- responsive and helpful. Richard was great installing our new locks.read more

How does this company stay in business? Two and a half years ago an ice storm brought down one of…read moreits lines across the back yard of a friend of mine. It broke his fence and is a hazard only 3 feet off the ground. Numerous work orders have been placed and each time they come and look, and say they need a bigger truck. They never return. Today they say nothing is being done because no one is out of service. Is Comcast so poor they can't even maintain their own equipment? They are plain irresponsible.

Horrible customer service. I called 8009346489 customer service number. The rep admitted that I had…read morebeen given false information about my plan/bill and spoke with his supervisor in an attempt to resolve this. His supervisor admitted that I had been given false information and would not make any exceptions or work with me on the plan/billing. I cancelled my account. I have never had a business admit that they gave me false information and then refuse to attempt to work with me to find a solution. They refused to make any exceptions or compromises after admitting they gave me false information about the plan/billing. They would rather lose a long time customer than try to come to some resolution, even after admitting they gave me false information. Horrible, horrible customer service.