My experience with this company has been nothing but exceptional. Such pleasant guys and so…read moreknowledgeable I have used them since I moved to Jacksonville two years ago. They are tops!

From the owner: Cut The Cord Jax LLC is an information technology company located in Jacksonville, FL. We…read morespecialize in cutting the cord and helping you find the most affordable options for your Internet Service Provider and Live Television while not sacrificing any of the quality you are used to getting with your corded TV. We also offer Streamed Television a wifi-based TV option that is only available through affiliates and has over 150 channels including premium channels. Check out our website to learn more and sign up for a demo and setup.

DirecTV Stream application is laggy and slow. Standard internet speeds will likely not support 4K…read more Now they've lost their contract with ESPN/ABC.. frustratingly poor performance

Simple service request" - Had a new roof installed on my home and scheduled a tech to come out and…read morereinstall the satellite dish. We have made no less than 5 appointments to have someone come out and no one shows up.... Worst service ever!! If you are considering using Direct TV I would explore other options first!! If you ever have a concern with your equipment, it will NEVER GET FIXED!!!!! You'll get the complimentary credit to your next bill which negates the cost of the service call, but you will NEVER GET THE SERVICE!!!

With a lot of us WORKING from home.. we need our connection to keep our job. We have…read moremeetings/schedules to keep. All I ask is to be notified when service is going to be down so I can plan my day. Comcast has scheduled maintenance that they need to let customers know the day before. This is the second time in about 2 months that my internet went down without warning.

Heaven help me. I have a love hate relationship with Comcast. They are bad. Customer service is…read moreawful. My email account, voicemail retrieval just quit working. A few days later, there were news reports of hacking. Of course, Comcast never will admit that they were hacked. It took them almost three weeks to repair my service.

I'm actually holding judgment until I get more info, but my initial brush with these guys is not…read morereassuring. My community's HOA recently signed a ten year contract for discounted cable/internet/phone service with Litestream. I wonder what the HOA was thinking beyond, "They're cheap and they say they do everything their competitors do, so they must be cool." OK. Step back. I realize that Comcast dominates the bundled cable market, but as a competitor, Litestream just seems weak. Per Litestream, my HOA is only the third community in SW FL to contract with Litestream, a Jacksonville,FL area based provider. It took them 8 years to even enter the SW FL market, so I am wondering what kept them away this long. If their ramp up in this community is indicative of future service, I can only hope that the same guys who "studied" this, are now asking attorneys about how to terminate a contract. In a proud letter from the HOA, it was announced that they gave use of what they called the Multi-Purpose Room (seriously, that's what they call it. Haven't heard that term since I was in elementary school) in the Clubhouse to Litestream so they could sign up resident customers. Appointments were required. I made an appointment, but their computer could not accept it during that call. I later got a call about another appointment, along with an excuse that previous appointment data was lost. After again failing to register my appointment, the caller said I could just show up anytime on any day anyway. I appeared with intention of learning about offered services and associated fees. When I asked what Litestream was using for an ISP, the staffer looked blank and said, "What's an I-S-B-D'? Not cool for someone supposedly selling Internet services.. I also asked if there was a fee acceleration clause in the HOA agreement, and was told that the Litestream Manager would call me directly about both the (ahem) ISPD thing and about 2) any expected rate increases already written into the HOA contract. I also left a voicemail on what was allegedly the Manager's number. No callback, Gee, so glad I didn't really have a real problem to solve. Hardly a good way to grab biz, Litestream ~ let alone demonstrate good customer service. For now, I don't want this crew laying lines in my backyard or anywhere nearby.

As far as cable and internet providers go you couldn't find one much worse…read more Litestream as a whole is not fulfilling their contractual obligation to me. From the first day I've not had access to their TV Anywhere service and no one in their organization can fix it. I routinely have internet outages during business hours on weekdays. They don't answer the phone or email. I can't get help and they don't seem to care that we're board members of the HOA that voted for them. If you're considering using Litestream as your internet or cable provider in your community please reconsider. They're cheap but certainly not worth the poor service you'll get.

I've been having some problems with them (see below) but after sending an email, I did get a…read moreresponse and they are trying to help, thus the 3 stars! I thought I'd give you a glimpse of my impression as a new customer. It's been less than 2 weeks and one of my wireless boxes stopped working. At 8:00 this morning, I started my adventure to resolve the issue. I called 800-288-2020 and was treated to an army of talking robots. I finally spoke to a customer service rep. She was nice, but tried to sell me a landline and cell phone service. I have a problem. I want it resolved. She said she'd transfer me to tech support but instead I was thrown back to the talking robots. Joy. The second customer service rep tried to sell me a land line and cell service again. At this point, you'd have to pay me to take either. I explained my problem and she got me to tech support. The first tech report rep tried to blame it on my internet service. I think she should have asked me who my provider was first, as it is at&t. I asked for a supervisor and after a few questions, he agreed to replace the box. I told him what I had been through this morning (it was 8:45 at this point) and asked him what he could do to make up for my inconvenience. He replied that he was replacing the box. I said that that was expected but what was he going to do for my inconvenience. His answer was to hang up on me. I called 800-288-2020, screamed at the robots for the heck of it and finally got through to another rep. I explained all I went through and he told me he could credit me $10. What an insult. I am stuck with them for the next 24 months but at least there is Yelp, the voice of the people. Perhaps I can save you from making the mistake of going with Direct TV. Stay away from them.

We went round and round with these guys before getting service, we had to go onlineto getthe rebate…read morebut were unnnable to so called customer suppport. They walked us through it over an hour on the phone. Then the tech shows up and says that he was installing 2 nonHD receivers. But, that incorrect, so, had to call CS again. Spent another 45 minutes online at a coffee place as we didn't have internet at the new house. Still could't get rebate so called CS yet again. The lady said that we had to do it online, we told her that we'd already tried 3 times, so after getting angry she did it in less than 5 minutes. Why not do that at the start. I can't imagine what canceling service will be like.

I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

This company's billing department needs professional training. I've sent over every payment made…read moreper month since March 2022 validated by bank statements, and as of today 9/08/2022, they have not corrected the problem. my last request to Atlantic Security was as follows: See below Please explain, Obviously, the accuracy of this matter is incorrect. I need a detailed report of all payments received to date. Please reference with invoice numbers. See your last error report response below. From: AR Dept ardept@atlanticcompanies.net Date: May 23, 2022, at 2:57:42 PM EDT To: Ron Brooks Ron-Brooks@outlook.com Subject: RE: Statement Dear RTB We have updated our records to show recent payments made on May 03, 2022, for invoice 245433. However, the payment made on March 24, 2022, is for invoice 241359, not 237851. So, invoice 237851 is still due and outstanding. Please don't hesitate to call me on the number below should you have any questions. Thank you for your business. Mat Cueva Accounting Clerk I ATLANTIC SECURITY Corporate: (904) 743-8444 ext. 122 | Fax: (904) 743-8466 1714 Cesery Blvd Jacksonville, FL. 32211 ardept@atlanticcompanies.net | www.atlanticcompanies.net From: Ron Brooks Ron-Brooks@outlook.com Sent: Thursday, May 5, 2022, 9:20 PM To: AR Dept ardept@atlanticcompanies.net Cc: Ads security Ads localprocess@gmail.com Subject: Re: Statement attention AR, Please update your records. See attachments.