Needs some improvements on not being the slowest phone store in the world. Wasted my break from…read morework being stuck behind the family of four seemingly having a conversation with the only person working there.

I had quite the experience yesterday. I usually do not yelp. But this must be known. A girl named…read moreShanon with one "n" was not very attentive to the fact that I was the only person in her line. No smile. No greeting. She was very much into fixing a cell phone which I believed to be her own and literally told me, hold on I'm just working on something while I sat for 5 minutes before she even asked how she could help me. I tried to be assertive but kind, and was still all smiles and pleasant about the fact that she probably should have taken care of me and worked on the phone after, as I'm sure customer service is priority and as I said, I think she was fixing her own phone. She seemed a bit distant. She went to the back room to get a replacement SIM for me and I guess hit her hand on a table and was talking about it with me however dropping F bombs left and right, even calling herself out like, "and now I'm swearing in front of customers". I understand that people have hard days and bring it to work with them, but I've never had to wait so long for SUCH an easy thing to take care of. Well, just now I'm putting the SIM in a temp phone, AND IT DOESN'T WORK. I'm not even sure she registered it properly. I spent $25 dollars and i"m NOT very happy right now.

I was told we needed 5 g phones. They said free new phones with free wrist watches. Wrong phones…read morecame twice. Wrong watches came twice. They said send back. We did. Finally got correct phones. Never got correct watches, which they said was their fault. Now they too late. What terrible customer service. Give them a 0.

You know I work in customer service I went to the store to pay my bill and got attitude from this…read moregirl there listen if you don't like what you do then you should get another job. These young people have no clue how to treat customers im.thinking of switching to Verizon every time I go in there I get this girl and she should smile once in. While. The guys are great I'm there her not so.much. get on your game don't be so rude

they have a scam going where they tell you that in order to get the promotional rates you need two…read moretablets, but dont worry, they're free. turns out they are not free and you will be charged for something you never wanted. If you're lucky enough to figure it out in the first 14 days and return them they slap you with an $80 restocking fee. Total scam.

0 stars. Walk away. You will be wooed to purchase the phones/ service with multitude of promotions;…read morebut when it comes time to get those promotions, there is no one in that store that will call you back. I've never in my lifetime written a review for anything. I find it impossible to let this one go. No honest customer service from individuals in the store. I've waited 1.5 months for a resolution to multiple issues.

Ok, may I say what a fantastic team of peeps over at the T Mobile in Salem Mass. so Taylor the…read moremanager has created a team of winners at his store! Also Taylor is my absolute favorite over there because he is Brilliant! Charming and handsome as well! He is so smart I can't even begin me to explain why because he just amazes me every time ! But I have to give some Love to Joel and Wilheirys as well. They both are so outgoing and friendly and full of life and personality and professionalism! I so enjoy my visits to the store we all have become so friendly with each other it feels great! I always leave with a smile on my fave and know I have truly been well taken care of by this team of people! Please don't hesitate to go in and ask for any one of them and they will be eager to assist you with your needs like they have with me! Top Notch! All my Love Kim

Taylor is very friendly and knowledgeable. Very professional, great attitude and willing to help…read moreyou.

Mr. Bryant Bey-Perez was fantastic when I dealt with him today. He assisted me with transferring…read morefrom Verizon to T Mobile and it went as smooth as it can be. I highly recommend him!

After spending three hours on the phone with T-Mobile, getting told 4 different things, they…read morefinally told us that they could not help us and we had to go into a store. We went to T-Mobile in the north shore mall (lower). There, we had the pleasure of working with Xio. She apologized for the long wait time, and took us even though they were closing soon. Xio say with us and made sure to answer any and all questions we had. She got us the best deal we could get. Xio stayed with us 1 hour PAST the time they closed. After having such a bad experience over the phone, Xio was a breathe of fresh air. She was friendly, personable, and really makes sure her customers are getting what they need and more. I will only be going to this T-Mobile from now on solely because of Xio.

Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.