I had purchased the xFi pods and they ended up not being needed, I guess my house is small enough that I wasn't needing to extend the signal. That being said, I wanted to get my money back and I lost the receipt. Hoping they could do something I went in anyway. I knew the date of purchase but because these were a secondary purchase outside the account it was in question. Let me back up, a representative noticed I had a "easy" return and his customer he was working with. Ended to make a call from her daughter, so he tried to slide me in and get me out of the way. That's when the receipt became an issue. He consulted a supervisor, a very nice woman that said she would try to find their copy of the receipt and was I sure on the date of purchase. Yep. I sat back down and within minutes she came out with another rep and they had the receipt. Five minutes later I had my money back and was on my way. Staying calm and working through the problem worked wonders. Well done to all, thank you for helping and your patience. My patience too!!! read more

I've visited this store several times and have always had a pleasant experience. Super easy to pay a bill or even ask questions about your bill. They're also really friendly when picking up equipment or return equipment. If you go during times that are not peak time you'll be in and out of there quickly. I avoid the lunch hour and after work around five or 6 PM read more

Had exellent customer service from Daniel Warner. Feels good to get help from someone who knows what they are doing. Give this dude a raise

Be ready for a substandard installation and I had to chase this down from 7 MONTHS before it was corrected as they installed a splitter that has not been used for over 10 years causing us to get poor cable service. This is the same thing I have had for our last two homes!! read more

Good gracious! I ordered Xfinity internet online, chose to pick up my equipment (as it saved me $10 in shipping). I would have assumed that it would be a quick "in & out" thing since I didn't have any service problems and it was mid-week...wrong. When I entered the store I noticed the staff to customer ratio being about 10:1. I informed the individual at the counter that I was just needing to pick up a router, to which her response was "Okay, you're looking at a 60-75 minute wait, but it could be as high as 90 minutes". I sat down in one of the uncomfortable squares and hoped it didn't take 90 minutes to hand me a plastic box. I was helped at the 60 minute mark, and it took longer to walk back to the counter to be helped than it took the Xfinity employee to scan the router and say "have a good day". Hindsight: I would have paid the shipping charges and waited another day or two if it meant I was able to avoid that mess. read more

Slow ... Slow slow slow. Long wait. 36 mins because I had cash to pay my bill. No, not everyone can use debit or credit to pay for everything. Regular cashiers just for bill payment would be nice. At least ONE! read more

Jose was amazing, very a good sales professional.. Got me set up quick and efficient..I highly recommend you ask for him.

If I could give Comcast a negative star, I would. Three times they came out and three times they lied! You will get all these channels and then, they wouldn't come across. Then the secondary room box would have the premium channels and the box doesn't support it. Each time the phone service group lies about the package and tried to add more on to the package trying to up sell me to state if I bought this and that it would work. I'm disconnecting and going with ATT's wireless and getting a Apple TV box and telling Cable with comcast good by forever. They suck! read more

As a consumer I pay attention to customer service, and I have to say that my recent experiences with Comcast and their sales consultant Ryan Castro have been great! I've worked with Ryan twice now and he has provided excellent customer service with a great personality and made sure my cable and Internet needs were taken care of. In fact today he even worked into his lunch break to get my issues taken care of before he left. Thank you Comcast and thank you Ryan for providing great customer service! read more

This is probably the 2nd review I have ever written for anything but I had such a great experience at this store. They staff is much more sociable and polite in person. Akeem is the man! I was not looking to start service but he sold me on a great plan and just by the way he interacted made me want start up service through xfinity immediately. Everyone at the store seemed so friendly and willing to help. Highly recommend this location! read more

Horrible service. They keep increasing payment on you without notification, and add other items to your bill that you did not sign up, or ask for. I would not recommend them. They are a bunch of liars. read more

EXTREMELY long wait on weekend. I recommend coming throughout the week. Miguel and Anna were a great help. They're knowledgeable in their work and really nice people to deal with! read more

The only reason I am giving them two stars is that the in-store customer service agent was pretty good. The service was awful the bills were always high and was never completely satisfied. If you were looking for good Internet it comes with a price and read more

Came into the store to go over my new billing and their was an hour wait. Miguel the check in person was nasty and I was humiliated by him. Try to ask him a few quick questions and he ignored me and said he had to check in the next person. read more

So, we all know that Comcast has a reputation for poor customer service, you almost expect to be treated awful when you walk in, you know it is coming so you brace for it. Well, my experience a few weeks ago was no different. I went in a few days prior to get a second cable box, there was not a line so I got in and out pretty quick. The guy (obviously had no idea what he was doing) gave me a really small box and said it was an HD DVR but would share space with my current DVR and be cheaper etc. I was skeptical to say the least. He said he added it to my account, I just needed to go home and plug it in, follow the prompts and then the magic would happen. Alas, it was not that easy. After screwing around with it for over an hour, I called customer service (I cringe at having to call these people) only to find, he never added it to my account and after waiting on hold for what seemed like forever, then to troubleshoot for what seemed like another extremely long time I finally gave up (I am a busy person and have things to do). So, I finally got a chance to stop by a day or two later and the place was packed - seemed that all customers were upset and yelling, the place was a madhouse and the agents and manager (Kevin Saunders) all seemed overwhelmed. When asked if I could just grab another box since I had already wasted hours of my time because of their screw-up I was met with a "get a number and we will call your name" - not impressed with that AT ALL. I hung around the counter and the agent at the front became very hostile. I asked if I could speak to the manager, Kevin finally came out and was absolutley no help, at all, in any way... he was the worst manager I had ever spoken with. Completely unsympathetic or empathetic in any way. It really seemed that the staff got their unwillingness to help and lack of caring from their leader, Kevin. I waited for almost another hour, got my box in about 45 seconds (why Kevin could not have grabbed it and been done is beyond me). If there was ANY other option in the Denver Metro area for broadband internet etc I would use them. Good news is, I am moving soon and will NEVER have to deal with Comcast ever again. This is not only the worst company to deal with but the absolute worst customer service I have ever experienced. I manage a retail store myself and I know a little something about Yelp and Google reviews so I hope this is taken seriously. Your mistake should not cost the customer, you should seem like you actually care, you could give above and beyond service instead of what you provided and what you provided was typical Comcast service, which is less than 1 star but I that is the lowest I could give. The only joy I will get from Comcast is when I get to return all my equipment in the next 6 weeks and hopefully (please please please) never, ever, ever have to use them, ever again. They are the biggest bunch of clowns, specifically this store and the manager Kevin. Thanks! read more

Today, October 9, 2015,about 9:30am, I had to go into this office in order to return something. The young woman greeted me - sorry, forget her name! - and was so pleasant and helpful. Next, I was helped by Laura, who was also most helpful. She even suggested an upgrade to my internet service at an amazing price, so I said yes. The people at this office are great! read more

What an absolute nightmare. Everyone is confused and the wait is soooo long. Where are the workers? I feel like I am at the DMV..

I have had problems for the past three weeks with my internet service. Comcast sends out a technician and all they do is reset the router. I had a third technician come out this morning and was told he would rewire the line and that should address the problem. When technician came in, he reset the router and said everything is working fine. I explained to the technician that I was told he would rewire the line. Technician assured me it was fixed. Of course three hours later the Internet stopped working. I called Xfinity and was told a fourth technician would come out on Monday. I asked to speak to a supervisor and was told there was not a supervisor able to speak with me. read more

Great service at the Comcast Xfinity Centennial store from the front counter David? to Aubreanna who was very personable, as well as knowledgeable about their products! A very nice visit, indeed! read more

It's Comcrap service I keep getting. Pixelation problems all the time; one cable box after another. I think they're personnel isn't to bright when it comes to issues they can't seem to get. I may have to go satellite! read more

Worse run store. Level of knowledge is below basic, they don't even know what they can and can't do there. Waited for about an hour only to be told I can't do what I want. This is after the reception guy asked me what I needed. Also being addressed as "Boss" is not professional. I get these are entry level positions but I do expect a certain level of professionalism and knowledge read more

Awful store. Awful customer service. Came in to simply pick up a cable box and we were told the wait would be thirty minutes. 75 minutes later, we are still here waiting to be seen with three people still in front of us in line. read more

I was in and out in 3 minutes with a full explanation of my bill plus a receipt for my returned equipment. Great experience.

I have to say that the 5 Stars go to Kris Edmonds-Radford who once I got called to her station was the most helpful BY FAR. Up until that point I had had nothing but problems with Comast, not that everyone wasn't nice, they just didn't get the job done. All I wanted was an "upgrade to on-demand"...after a few months, I was totally regretting my decision as I still didn't have the right equipment or was missing one crucial piece! Finally in desperation I thought I'd show them what was sent to me via mail and see how in the world that helped me. Well you guessed it...it didn't! BUT the saving grace was Kris!! She was so helpful, professional and more importantly...got the job done-finally and it was so simple! She also walked me to the door and out the door. What a sweetheart! I too like one of the other reviewers couldn't find the store either as mapquest has you on Phillips. But Friday was my lucky day as I found Kris working. Other gentleman gave me equipment-missing crucial something else!! Yikes! But..Thank you Kris! You ROCK!! read more

Cost to much. You have to buy things you don't want to get what you want. 20 Spanish channels. Cox in Phoenix cheaper. Always going up after off first contract. They must have a strong lobbying firm. I don't have to buy a desert when I get dinner. Cost to much. read more

I ordered my services on the website. On my lunch went picked up all the equipment in less than 5 min. Later that evening in less than 20 min, all my services were up. Never had to call them because I actually read the instructions. read more

Don't use Comcast or Xfinity. Hidden fees, unreliable internet, bad connection, kicked off network. I shouldn't have to work so hard to enjoy internet. I have to get on the phone with customer service every month. I should have to get on the phone with customer service twice a year AT THE MOST. To set up and to cancel. I will never ever use Comcast/Xfinity again. read more

My 85 year old mom and I arrived at 9:15 am and the store was empty. Two people were standing behind the service counters. We upgraded her old cable box and increased the speed of my mom's internet. She was so happy, because the service representative saved her $25 a month on her bill and she now has faster internet speed. The representative was very nice. read more

Poor customer service. I ordered a UFC fight through the cable and I had company and was waiting for the fight to start, to make a long story short they said I never ordered the fight and the person I spoke to said they would give me the fight for free since it was half way of the main even. Two months later I was still getting billed for the fight. I decided to cancel the cable and keep the internet only. I called three different times to see if they had any promotions on internet only but the best they had was $80 for a decent speed. I cancelled Comcast and the person I spoke to treated me like she could careless if I left and didn't even ask why I was leaving. A week later a person called and said if I were to stay they would give me 100 megabytes for $50. I could talk so I asked if I could give her a call back. She immediately hung up the phone and when I called back they said they have no idea what I'm talking about. read more

I am sure a store is fine but .... ALL phone customer service is to overseas and a waste of time; based on this last fiasco and NO US call centers, I am switching after about 15 years and 5 states read more

I bought a $1200 iPhone, immediately put a screen protector on it that had a bubble. Replaced the screen protector and still a bubble in the same spot. Turns out screen has a defect. I was told they didn't have the phone in stock but not to worry they would call me and do an exchange. I have been in at least 6 times...same story "we don't have it in stock don't worry about the 14 day return window, we will take care of you" They never called, it's been over a month and now they say go to Apple they can replace the screen. I'm not about to pay $1200 for a refurbished iPhone. They do not honor commitments made by multiple employees. They will lie to get you out of the store and then do nothing. I will keep my cable, internet and home until my two year commitment is complete then take my business elsewhere. Apparently they are so big that not honoring commitments and then losing business does not matter to them. Beware of anything purchased, if it's defective they won't do anything about it! read more

I will never just call Comcast again after the exceptional service I received at this location. Kris Redford was the epitome of fantastic Customer Service! From someone who has worked in the industry for 30+ years that really says a lot. read more

Loved the Comcast experience, very friendly people and great product! They have always been truthful and delivered the goods.

Have now been in this location 4 times since it opened a few months ago. 2 good trips 2 not so good. My first trip and impression working with Kris was AMAZING. I went in to replace a box since I'd been having major problems with both internet and TV and getting nowhere when calling CS (told sunspots causing problems for past 2 months 24/7..really?). Kris was VERY helpful and made me feel like Comcast really cared 5 STARS!. 2nd trip - new box didn't resolve so continued problems with Internet/TV and to pay bill. Erin helped me. Again 5 STARS , VERY good and made me feel like Comcast cared. Next finally got Xfinity to come out and found outside wiring in very poor condition and fixed..YEAH! TV and internet now working well! BUT.. 3rd time to this service center was few weeks later to figure out problems with bill - was given Blast (for 3 mos. which was nice, but I didn't get to experience because wiring bad outside). I purchased my own $150 modem , but now find Xfinity charging me for modem lease $8 month!..arrg. Went in to discuss details of package and correct billing. Kris again helped, or should I say TRIED to help. Frustrating because supervisor hovering entire time and making Rep very nervous. I left not feeling like I'd totally resolved issue and supervisor just making whole interaction odd. 3 STARS..decided to return on calmer day. 4th visit, couple of days later, I came back to get final questions answered about package/bill and discuss taking Blast off since I didn't get to really try and was about to be charged for it. Kris again extremely personable and helpful. Got my questions answered, BUT in midst of helping me she got text from supervisor telling her to go on break and not offering to step in herself to finish helping me or get someone else! NOT ONCE did the supervisor stop by and ask if she could help to speed things up or take over..she just left the service rep feeling stressed between pleasing her and helping me, and me feeling like I was being hustled out of the place (not by service rep, but by supervisor - 0 STARS for Supervisor) because they had to keep to their break schedule. My sense of the place now is that the service reps are really trying to do a good job and help people here, but the people supervising are making it difficult for them to fully help people, perhaps over managing and in one case (4th visit Sat. morning) just not caring about a customer. I left this last time having completely lost all the good feelings I'd had about Xfinity/Comcast that I got from the 1st visit. Sad to say, I am now again considering moving away from Xfinity for these specific reasons. 1. I don't think they support their service reps..seems like company cares more about sales than service 2. What's this now with having to PAY MORE every month just to have a second box to watch LOCAL channels..COMPLETE ripoff in my opinion with price I am already paying! read more

This was the worst experience I've ever had with customer service from any telecom company. I would avoid going to this store if possible. The employees bounced me and my husband around as no one was able to answer all of our questions. They did a heavy sales pitch with us for adding a service we didn't want/need. They said, "just email me every month and I'll give you the discount under the table"...wow...how unethical of a business. They talked us into a package for a home phone, internet, and cable as it's less expensive than only buying one or two of the services, but when we couldn't hook up the phone with the modem, they said, "we don't know what to tell you; you should buy it from us." Good grief! We made 3 trips in one day and 2 in another to this store and walked out with the wrong receivers, remotes, etc each time. Then when we tried to "plug and play" as they described, we still had to call customer service and remain on hold for 2 hours while they trouble shot the issues. Its too bad consumers don't have a lot of options for cable in the area. This is a terrible company/store. Avoid if possible. read more

I wish i could give this provider 0 stars. I have never had such terrible customer service.It started the day i got a broken modem and had to go back for one that worked (15 mile drive 4 times) I have only had the service 23 days and so far: they have turned off my service 3 times( for unpaid bills IVE ONLY HAD IT A MONTH. Ive called and talked to customer service 8 different days and each time i call i have to explain myself 15 times to different reps that dont know why im calling. I was charged 115$ which my bill is on 39.99 and ive only had it for 20 days so why charge me for a monthly service before its even been a month! was told they would cancel the charge. THE NEXT DAY THEY CHARGED ME. called back to get a refund and they told me i would have to receive a credit!!! Why would i want a fucking credit? i want a refund for the service i didnt use! they told me to file a dispute with my bank so now i have to cancel my debit card, update all of my auto bill pay information and wait 7 days for a new card. Not to mention their mobile wifi consumes my phone every time i leave the house and tries to overrule any other means of internet connection. COMCAST/ XFINITY is the WORST company for every reason i can think of. Not happy at all DO NOT SIGN UP. you WILL be disapointed! read more