Service is horrendous over the phone and in the store. I was given incorrect information calling in, and was instructed to take my modem to the Comcast store for a no-charge swap. I was skeptical and asked- are you sure? The tech guy over the phone said yes, trust me. I then proceeded to wait for over 30 minutes at the store only to be informed it would be an extra $13 a month to do so. The service rep helping me gave me attitude and failed to acknowledge the situation or show empathy, and clearly didn't care. I have a newborn at home and it was a hassle getting out of the house for no good reason. I will be cancelling my service ASAP read more

Do I love Comcast? No Do I need their services? Yes Is this the friendliest office they have? Yes Are they quick, professional, and thorough? Yes Is this the place to go for Comcast services? Definitely! read more

************BUYER BEWARE************ Twice promised services undelivered, hidden fees and deceitful customer representatives. It's not a money issue, it's an integrity issue. I would not recommend conducting business with Comcast. read more

We need more options. I went to the store check on why I am not any longer getting free movie channels as I was promised. Jessica told me that I have not received free movies channels since August and I was not told that I would get them for an unlimited time frame. Jessica repeated herself three times saying they don't give free movie channels anymore and she did not have the codes. I asked to speak with the manager and I was told that he was not to be interrupted today because he was indisposed. Horrible customer service the only positive out of the whole interaction was the greeter at the door who was in training and hadn't been tainted yet by the companies values or lack there of... read more

I've been here twice recently to return some equipment and pick some up. Comcast has really consolidated all their offices and now have these bright, fancy new ones you can go to. It felt like an Apple store with someone in the front to check you in and help you out and make chitchat. I also saw them go out to people's cars and carry stuff in to help them. They take your name and put you on a list to go back and get assistance. Depending on when you go there's only a couple people there or a whole bunch, so there really isn't a line to speak of, like the old place off of Revere. I thought the people were really helpful, too. read more

My My, the ambiance of this Comcast drop in center is rather nice! We were greeted by a hostess(?) who asked for our name, and mentioned the wait will be about 20 minutes. Lots of comfy seating, with tablets available to learn more about Xfinity services and options. When our name was called, Dan took care of us efficiently, and even gave us 3 months of HBO. Not like the old, ratty, stand in line place of the past. read more

I visited this location today to return my modem. I cancelled my Internet service because my bill jumped up to $80 a month which is absurd. The sales rep at this store berated me with questions, said switching was stupid and that I should switch back. Then proceeded to try and get me to sign up for their cable TV and phone service. Are you kidding? I understand that he was a salesman but I had already cancelled. He simply would not leave me alone and kept trying to sell me other services. I will not be using xfinity ever again. read more

Had called Xfinity but did not receive much help. Talked to other customers and they told us to go into the store for much better service. They were right. Albert helped us do everything from return boxes, upgrade to X1, update our service, get a better rate - all at once. He was kind, considerate and very experienced. What a nice example of customer service. We were pleased and would definitely recommend this store. read more

Great experience! Ryan helped us and was outstanding. We were in and out with what we needed in no time. Tons of parking, right off the highway, beautiful store. We were impressed with how well staffed, professional and friendly. read more

What a great experience! My cable box stopped working and I was literally dreading having to come to the service center to get a new box. In the past I had experienced dark "stores" where you took a number and stood in lines for at least 45 minutes. This location is a comfortable store with TVs to watch and places to sit and wait. I arrived right when they opened at 10am and was greeted by Kris who immediately assigned me to someone who could exchange my box. I was done in 10 minutes with absolutely no hassle. Highly recommend this service center. If this is the new Xfinity service model, I'm completely on board. read more

Xfinity Store by Comcast - Location next to Golf Galexy - Television Service Providers Near Me - Centennial, Colorado

I just moved to Colorado from Seattle. I spent 1hr 20min on the phone with Comcast yesterday to eventually find out that my cable card for my TiVo would work in CO. I came to this office and had a superb experience. Very fast and friendly. I would like to say that Jan was AWESOME!!!! Best experience I've ever had with Comcast read more

Spent over half an hour in the store and they refused to return my phone or take it back even though I was within the 14-day period of the satisfaction guarantee. Was a waste of the evening and ended up disputing it with my credit card but now I'm stuck with a phone I can't return read more

Terrible billing. Terrible customer service. I would not recommend comcast to anybody. Certain computer programs like Netflix, Vudu, Amazon Prime, and Hulu get blocked and shut down several times under their internet service. I cannot recommend them to anybody. read more

Excellent. Walked right in and a lady greeted me immediately. She grabbed my equipment I was returning and took care of it. Took only couple minutes. Great setup they have in this store. read more

They at least try to provide a good, friendly environment while you wait to speak with someone. The folks are fairly knowledgable but you can tell that all they do is talk to the next person which sometimes shows in their lack of enthusiasm. Honestly though as these types of utility-service experiences go this is better than most. read more

We have gone to the Acoma location for our Comcast issues in the past but this spot was a far better experience. Alan was friendly and concerned about helping us. Prompt service with a caring attitude, several notches above our visits to the Acoma location, where we have waited hours and wondered if we would escape without injury. read more

tried to put a zero star. pay over 200 a month and tv doesn't work 4 techs don't get this service

Signed up for Xfinity WiFi and TV service 5 months ago. The X1 box they gave me didn't work. Came in and they gave me another. That didn't work. Came back in and said I was just going with the WiFi. The manager said they were sorry and would give me a deal of $70 a month for one gig including modem. Three months in a row they charged me $99 dollars. Each time I went back in and was told it was being fixed and I would get a credit for the overcharge. The last time I received an email from Xfinity rep Joseph Noumeh verifying it. Just received my bill and again charged $99. Just went in again and talked to a LaMar who claimed to be a manager. He lied and wasn't a manager. Then talked to a guy named Dave who said he was the floor manager. He denied I was given the special deal even though I had the email and official letter from Xfinity saying I did. Then he said "well all past deals have been canceled and Xfinity doesn't offer deals now." What a bunch of liars. Even when presented with proof, they lied and said it wasn't offered. Stay away from Xfinity! read more

Comcast reported me to collection and now I cant buy a home b/c of a $63.81 collection that no one told me or emailed me about it. I cant get any help from anyone. I've called multiple time and no one can help me clear this collection after I've paid it. This should be a crime to do b/c this can ruin someone's life. Comcast prove to me they don't care about their customers. hopefully someone will respond to me read more

Xfinity (Comcast) doesn't want our business. Been a customer for over 20 years and wanted to add Xfinity mobile (6 lines) so you'd think they would like that business. Evidently not, since they said we failed their phone security questions even though we were in their store for 90 minutes and showed our ids and gave our ssn when trying to set up the service and order phones. Time to find other services (tv, phone, home security, internet). read more

We recently "upgraded" our signal strength with xifi-pods. Needless to say as always we ended up on the never ending bot loop trying to get answers about why the pods weren't connecting. It's pretty apparent that their staff is not fully versed in their own technology because once we did get through (over a 2 day period) to a human all they would say is were running a test and the line would go silent. Once we did get a tech they said it was something on our end and would have to come check the connection, which is happening on day 3. The real issue here is that it took two days to get answers, it's that if the staff was educated about their product it should have taken a few minutes and a single phone call with simple instructions about what to do. Problem is nothing about xfinity is simple, or user friendly. Wish the south metro Denver area had more choices when it came to internet providers. It's also sad that nothing is American made anymore. Everything we purchased was made in Viet Nam, plus the bill for my wifes therapy after dealing with these people is going to be large. We also found out after the fact that we didn't have to buy both pods and with our upgrade we should have been given 1 for nothing. Again poorly educated employees. Sign of the times I guess, customer service has gone the same way as the work ethic.....extinct. read more

As you would expect there is always a wait, but the trick is to go online and make an appointment. Kept my wait to a minimum, thus the 4 stars. read more

Incredibly RUDE employees, basically screaming to talk to each other because they are 3-4 ft apart, discussing personal matters and laughing so loud that I kept having to ask my representative to repeat himself because we could not hear each other over their conversation. NO ONE asked them to lower their voices even though it was clear that we were having trouble communicating. No manager on site. Be advised and choose an alternate Xfinity location. read more

I've had a note 8 with Xfinity mobile for over a year. They told me I qualified to upgrade to a note 9, so I waited in line today, the first day the note 9 was available. They told me I didn't qualify. Customer care over the phone told me to go back in the store, that I should qualify. Again they told me I did not. I am returning a phone I added last week, and am paying off my note 8 to get it unlocked. Then back to Tmobile. OMG, I hate to back lied to. read more

I went to this location today, and I such a bad experience, when the person who was on taking the reservation she kept me waiting for about 40min. And let 3 people who they were behind me to get a head, and I asked her if she skip me out of her waiting list. And she got so nervous the all she could say to me it was I really sorry did I check in when she asked my name 2 Time. My friend send me here cuz you guys were friendly... ):.. read more

Worst experience x2- came in once to change our service because we simply don't use it only to be mocked, then again just needed to drop off an old router which took over a hour and we still weren't assisted. Associates standing around while people are waiting to be helped. Talking poorly about their customers out in the open. I suppose they feel like they can do whatever they want because Comcast essentially has a monopoly in this area. read more

Our wait was about 15 minutes (we totally expected that going in to a business) before we were called. Our customer service rep's name was Maclain (hope I spelled that right). He was very kind, answered all of our questions and we left with a good feeling about customer service! Thank you :-) read more

Came in to get some help with my account today and was helped by Ryan! He's the BEST!

Worst customer service ever!! Very misleading. If I could switch to something else I would. Don't believe what they say. One technician said he had to go get parts & never showed back up. Everything about service is ANNOYING... & my internet still isn't working read more

Never have I had a pleasant experience with Comcast every time it takes 35 minutes to get to a supervisor everybody who talks on the phone can't seem to give their employee identification number I cannot deal with this place I would advise you not to sign up with them go with DirecTV because at least they show up when they say they are going to you they missed five appointments for me I can't seem to get this place to show up on time for some reason they just don't fit what they say they fit read more

Xfinity Store by Comcast - Took them 20 minutes to connect me to a supervisor. Horrible experience. - Television Service Providers Near Me - Centennial, Colorado

I ordered my equipment over the phone and, in lieu of having them mail it, they said I could quickly pick it up in store. Instead simply walking in and picking up the equipment, they make you check in and wait to speak to a "tech" (i.e. sales guy) before you can get the equipment. Remember, they're not helping in any way other than handing you equipment that would otherwise have been mailed. I've had DIRECTV for almost a decade and never once had an equipment problem like this. Sadly, my current house is not properly positioned for satellite access so I'm stuck with this garbage. read more

Horrible customer service!!!!!! We have used xfinity for internet for four years. Apparently this year we found out that we have limited internet data. We have changed nothing about our usage only 4-5 devices connected. They told us that we are going over are allowed data. We have never gone over our data in the past! So instead of informing us they charged our bill $158 a month for just internet!!!! Then they said, well you can sign up for unlimited for $80 a month for just internet! We thought we had unlimited for $45? We begrudgingly paid the outrageous overage bill three times before switching to CenturyLink for a flat fee $49 a month, the speed has been great with no outages. Xfinty would always have connection errors! When we would go talk to the xfinity representatives at the store we were always treated very poorly! They will never have our business again! Thank you CenturyLink!!! read more

I came in just before Christmas and Jason Phou waited on me. He was very professional and true to his word! I appreciate Jason! I would recommend this store and staff! For some reason the remote control needs replacement batteries twice a Month! Very Odd about the batteries but the store and Jason get a good review from me! Thanks Sheri S read more

Only problem have to wait like 40-55 min, customer service is ok, guy by name Dave helped me , thanks Dave

The Asian guy that works they is a miserable liar. As soon as we walk in he is the loudest one in the place talking over his on co workers. He tells me opposite of what I was told over the phone , I call xfinity in front of him prove he is lien and he catches an attitude.. somebody tel him not to hate his job so much read more

I was in there yesterday to upgrade my service. I preferred to do this in person because I wanted to pick up the new equipment rather than paying for shipping etc. This was my first time at this location. Compared to the now defunct location off of Arapahoe and Revere, this store is impressive. They have iPads and a few large screen TVs to keep customers entertained. The wait was about 10 minutes. The agent who took care of me was patient and went out of his way to explain some options, small print and eventually found a great upgrade deal for me. read more

There's a lot of good going on here, so I'll start there: - storefront location in busy strip mall makes it much easier to find, and much more "approachable" than former industrial locations - greeted promptly upon entering and they put your name on a list that is displayed overhead on screens - comfortable seating and iPads for everyone help to pass the time - nice decor and inviting atmosphere (feels similar to a cell phone store with lots of counters, etc) However, after giving credit where it's due above, let me tell you about my experience. I had come here to return one piece of equipment for my company; all I needed was a receipt to give me proof should an issue arise about the equipment being returned. But, what I got was a friendly hello and an offer to put my name on a wait list; apparently the greeter is just that. I asked how long, and was quote 15-20 minutes; I only had 15 minutes until I had to leave to pick up my son from school so I decided to take my chances and wait. Well after 15 minutes, I was still #6 on the list so I let the greeter know I'd be back and hope my spot was still on the list. I returned 20 minutes later to find my name at #5 on the list; the greeter told me that they'd called my name so she immediately put my name back on the list for me- I appreciated her doing that but I still questioned the timing of it all. So, my son and I now waited another 15 minutes to be called (thankfully he was entertained by the aforementioned iPad) and I was finally called. Process to get a receipt took less than 3 minutes and I was out the door. Service was great when it was all said and done! My gripe here, and reason for only 4 stars, is I wish there was a separate line for "equipment returns only" or similar. I know I wasn't the only person there for this reason. I know it would potentially limit their chance to offer to review my account (no thanks) or some other upsell, but gosh it would make the wait a lot less. read more

I have internet problems everyday. My phone, computer, Hulu, Netflix. Everything I need my internet for is so slow and constantly buffering. I hate the internet service. Every time I have called about my bill I get different answers. They are rude and very unhelpful. I cancelled my cable because they wanted over 200 dollars for 3 rooms to have cable in. I have waited on hold for over 30 minutes and I'm am about ready to change my service. Absolutely ridiculous! Hate them. read more

I had purchased the xFi pods and they ended up not being needed, I guess my house is small enough that I wasn't needing to extend the signal. That being said, I wanted to get my money back and I lost the receipt. Hoping they could do something I went in anyway. I knew the date of purchase but because these were a secondary purchase outside the account it was in question. Let me back up, a representative noticed I had a "easy" return and his customer he was working with. Ended to make a call from her daughter, so he tried to slide me in and get me out of the way. That's when the receipt became an issue. He consulted a supervisor, a very nice woman that said she would try to find their copy of the receipt and was I sure on the date of purchase. Yep. I sat back down and within minutes she came out with another rep and they had the receipt. Five minutes later I had my money back and was on my way. Staying calm and working through the problem worked wonders. Well done to all, thank you for helping and your patience. My patience too!!! read more

Great work xfinity! Normally I dread coming, but the rep David was awesome and worked hard to make sure I was getting the best deal. He definitely went out of his way to be thorough and make sure I was happy. Great work! read more