I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

If you are looking to have your IT job done right, look no further! Rob is a seasoned IT and home…read moresecurity professional eager to share his knowledge and willing to go the extra mile to make sure your job is completed in a way that meets his high standards and attention to detail. Rob and his crew expertly navigated the challenges posed by my 115-year-old rowhome, installing 14 drops with no visible cable in a very short amount of time. The server rack they installed to manage all of these drops is incredibly well-organized and will make future network management a breeze. In addition, Rob is genuinely great to be around and is the kind of professional who is eager to share his knowledge on everything from IT to home maintenance. I would gladly work with Trebor again in the future!

The service was quick, professional, and reasonably priced for the scope of work. The owner was…read morehighly communicative and we work together to finalize the project details without issues. The work was completed in a timely manner, and they did an excellent job of keeping things tidy and cleaning up after themselves when done. If I ever end up needing residential networking installed at another local location, they will be the first folks that I call.

I just got my car door repaired and these are the nicest people. They are prompt and easy to work…read morewith. They repaired my door in no time.

The handleset and lock on our back door was misaligned, sticking, and not holding very well. I had…read morea replacement and needed professional installation. I found ACL on Yelp and was amazed at their 5-star rating with 40 reviews. When I called on Friday, Rose listened and said that we needed a more experienced locksmith. Because ACL was very busy, she could not schedule anything right away and suggested another locksmith. However, since my need was not urgent, I was willing to wait. Chris contacted me the next day and in a little over an hour installed the new handleset and lock. The previous reviews were spot on and I am pleased to add my own 5-star review. I appreciated that Rose really listened to my need and offered honest feedback, even if it was to recommend someone else for quicker service. Chris was knowledgeable, attentive to detail, and did quality work to fix my issue at a reasonable price. I will use them again and I strongly recommend them.

Great people, priced well, and quick to respond, they made this process super easy and painless -…read morevery appreciated!

We just bought a house in Arlington, received a couple of quotes from a couple of different…read morecompanies, not only was N&D competitive, they have gone above and beyond. The people that work here really care, the owner is very responsive, could not be happier with our choice! Highly recommend!

I had some initial startup issues regarding scheduling. I spoke with an office manager, who…read moreassured me the technician would be available the next day and he would give me 2 months free monitoring. I couldnt believe that when i went online to check my account i have a credit for 2 months....the installation was smooth, the installer provided me with all the information i needed to control the system...most importantly they kept their word!!

I learned the hard way that Vivint isn't actually monitoring my alarm system... I had two…read morebreak-ins/burglaries while the alarm was set, and neither I, nor my secondary contact, nor the police were notified. The alarm system components were stolen and/or damaged. When I contacted them about the issue, they made promises to refund monthly payments and cancel the loan balance on the alarm system, with the possibility of covering limited liability costs if the police report was consistent with the information I shared with them. But the catch--I can't cancel my account in the meantime, or I will get nothing, and am still on the hook to pay for the alarm components that I no longer have. It took a while to get the police report, but now that I have submitted it, they are reneging on loan cancelation and refunds, even though they confirmed that I am eligible for limited liability payment. Meanwhile, they've been charging me for monthly monitoring, which I know they are not doing because I NO LONGER HAVE THE ALARM SYSTEM. They weren't even monitoring when the system was in place... Stay FAR FAR AWAY from Vivint. This company is a scam.

It's the week of getting house stuff done before I go on vacation. So my door has been drafty,…read morecreaky, and crooked for a while, but I finally decided to get it addressed. Right after putting in an inquiry on here, I got a message and then a phone call not long after that. I scheduled for the 2-4pm time frame for someone to come and give me a free estimate, and two guys showed up at 1:53pm. I was surprised, because I was told I would get a text, but I didn't. It didn't work in their system for some reason, I saw him try in front of me. But it was a pleasant surprise, I was available! Their names were Elmer and Kingston. They assessed the door, told me what they would have to do to fix it, gave me the honest price point, and asked me whether I wanted to hold off or have it done immediately. I decide to just get it done, and so I asked them to hold on for me to secure my cats so they wouldn't run outside. They literally had to take the door off of the hinges! They used that time to go grab tools and a patiently waited for me to let them know when my cats were secured. The job didn't take that long, I didn't actually time it.... Maybe about 40 minutes? They were efficient and really did their thing. So now, my door is fixed and I'm ready to go on vacation. They aren't the closest geographically, but they do serve the entire area. Would recommend if your door is having issues!

The company was quick to respond and help. David came…read moreimmediately. He was friendly and explained everything and He gave fair pricing. His professionalism as well made us feel reassured Will definitely use this company in future

Joe came out Thursday after talking to him on Instagram and mounted my TV charge me a fair price…read morefor work was fast and good and he was also funny had a good sense of humor, and also educated me on some other things about my smart TV. I will recommend him to others.

Was referred by someone else came out to our Jiffy Lube location and install the TV and fix the…read moreInternet I would definitely recommend them to other businesses or other people. I know Mike was cool and quick. And explain to me why the TV mount was coming out of the wall before he installed a new one.

We have used Crimpco for many years. We continue to be very pleased with their services.read more

Have had them since I bought my house 20+ years ago. Previous owners had them and the house was…read morealready configured so I just kept what was in place. One of the service techs walked me through replacing the battery in my system on Friday since it had come up with a failure warning and it was beeping incessantly. Rather than waiting 6 days for a tech to arrive, she suggested I take a look locally for one or buy online. Since Home Depot didn't have one I bought this one on Amazon for $17. Arrived next morning. Bazinga!!! The security company was charging $40 for theirs plus a $70 service visit. They're only two terminal connectors so it was easy enough to install and $17 beats $110 by anybody's math. Takes less than 2 seconds to install. I had some difficulty with everything working properly once the battery was connected but I was able to call into the monitoring station and have a service tech paged to call me back. He did, and was able to help me troubleshoot the connectivity issue. Overall it's a pretty easy company to deal with. They can be a little difficult to reach sometimes (esp after hours) because I don't think they're infrastructure is like other companies. I get the impression they're a fairly small family run operation. When you call during the week for billing our other questions you get the main office personnel who are always helpful and friendly. There is no prompt in their voicemail tree for TECH SUPPORT so you have to go in through monitoring, and be transferred (or if during business hours someone from the main office will transfer you). Then you listen to more voicemail prompts and select one for somebody to call you back. They definitely call you back anytime your alarm trips, for any reason. Home, then your cell if no answer. It's $75/quarter from monitoring which is on par with most other companies in this space so overall it gets the job done. No real complaints.

I requested service for my Zoom audio and video. Alan worked with me remotely for almost an hour…read more He said that the problem was with my computer and to buy a microphone/padded headset. Instead, I bought a new webcam, and everything is ok. Thanks, Katherine A.

Alan was simply great. My hard drive crashed and he gave me great advice on new equipment on our…read morefirst call. He then came out to attempt to extract the data from the old hard drive, but it was not easily recoverable. He declined to charge me anything even though he spent time with me on the phone and came out to my house. I paid him anyway. Integrity, promptness and knowledgeable. Virginia Tech grad and member of the Corps of Cadets!

Patrick installed my Lorex NVR with bullet cameras, installed a new wired doorbell (where no wiring…read moreexisted previously), and some WIFI floodlight cameras. The first thing of note was how good Patrick's quote was when he sent it to me. His pricing was fair, and his detail and thorough approach to making a proposal were top notch. Everything was in it...including diagrams and photos. He does a complete breakdown of labor and hardware costs so you can tell what you are getting for your money. If, like me, you are providing the cameras or NVR, he helps you understand where your part ends and his begins. He also was very quick to get back to me and keep in contact as I was making my decision between him an other vendors. In the end, obviously I went with Patrick...and his price was not the lowest in fact. His professionalism was what tilted me in his direction. We made a few adjustments to the proposal so by the time he came in, there were almost no details left to work out. That is always a good sign. I'm very glad I made that decision. Hey and Indy did a great job taking care of our home as they worked. The camera's went up and they look as they they were originally a part of the house design. The doorbell also looks original. I would absolutely work with Patrick again and most likely I will.

Recently I was having internet issues, and Patrick was able to evaluate my service and connect me…read morewith better products to make sure I was able to keep working remotely. Their service was affordable and of good quality. I needed them to update my internet, and they definitely delivered!